automotive mechanic

body shop estimator

inspector

automotive technician

finance manager

DARCARS Automotive Group

Although I have been in sales for some time, I had never tried the car business. I was unfamiliar with the "draw" system of pay and SEVERELY underestimated the long hours that came with the job. During my 2-month period here, I became my most unhealthy, unhappy and financially 
unstable self.

The unrealistic expectation of having to sell 20+ new cars is a challenge on its own. You aren't guaranteed commission on cars you sell and customers know it is optional thanks to signs around the dealer that say so. You must fight for whatever commission you can get with customers, sales managers and finally your finance managers. This is why you need to aim for 20+ cars because some are inevitably going to be deals where you earn ZERO commission as the dealer's number one focus is to sell. Selling units is everything and comes at the expense of not only your commission/hard-work but even fairness. Consultants who perform well can get away with murder regardless of "rules" set in place for "walk-in/phone call" opportunities. 

The favoritism I observed between sales managers, consultants and finance managers only adds to an already stressful environment for anyone looking to earn a liveable wage. I simply could not understand why you need so many consultants there at 9am on a Tuesday but the scheduling/hours you are required to work never made any sense to me. Perhaps the final straw for me came when on the last day of the month, WE were asked if we wanted to buy a car! The very people that sell cars for the dealer. Again, units sold matter more than anything else in this world. 

My heart goes out to all of the incredible men and women who have the tenacity to endure in this industry because it is absolutely NOT for the faint of heart. Really hope the Darvish family reconsider the way they run their dealerships IF they truly care about the mental health and overall well-being of their employees. 


This company indirectly demands that certain individuals dedicate their entire lives to a cause for a small base salary and 4% commission. These individuals (Service Advisors/Assistant Service Manager-glorified title with no meaning) are obligated to achieve certain goals without the proper tools, training and managerial and staffs support to accomplish them. Some employees have great work ethics and display this by committing to performing their obligated assigned duties, but they’re the minority. The majority is individuals that are hourly paid employees that spend their time on personal phones talking and texting, on the work computer or personal devices surfing the internet while doing what I consider not enough to earn an hourly pay to collect a check. This has been bought to the attention of the Manager and totally overlooked.  There is no one to share any grievances with when situations get too volatile. When concerns have been brought up to management, corrective actions very seldom take place and reinforcement of rules to make an operations smooth is never an option.  There are several parts of this job that was hard, but the hardest part was trying to have a personal life after you (a Service Advisor) has worked 12 hours plus a day each week, off every other Saturday, sometimes every 3rd Saturday.  One thing I have learned is that it is validated as a fact, in order to have a quality staff, vet individuals properly with thorough background checks, pre and random drug screenings and aptitude testing.  Another thing is Darcars is part of a Bizarro World. The right way, is the wrong way and the wrong way, is the right way.

Ever since Darcars took over Lexus of Englewood, everything has gone down the drain. Their first dealership in NJ and they are already failing their employees that make it happen day by day!!! I wonder how proud John Darvish would feel to know how poorly the workers are treated/compensated. But no one cares, they don’t even bother to try to keep you when you quit that’s how cheap they are. I rather work for a crook who actually pays you well than to work for this company that barely cares if their employees are able to make a living off of the pay plans they offer. There is nothing good here to recommend. All the employees are miserable, that $400.00 a week salary and a $400.00 draw per week is not worth it. The place is falling apart, even when you complain no one does anything. There is so much favoritism, sexism going on here it’s ridiculous! Employees are treated unfairly and are overworked. You can’t even take vacation because it will ruin your whole paycheck if you get paid off of commission. This company received money for staying open during the pandemic and didn’t even compensate the staff that were washing and cleaning cars in an attempt to keep business flowing after they cut back on staff!! What kind of company buys a franchise and refuses to hire new employees but yet you still have to generate more gross !!! This place is a joke; it’s being run by grimy  greedy people!!

I hated the job more than anything. Most of the Sales Team was rude to the Receptionists (who help them with EVERYTHING) and sometimes even customers. I often found myself so embarrassed by the poor customer service (sales team, service department & accounting department especially!). A lot of the employees there cut corners and can't follow basic protocol/directions. Rarely were any of them held accountable for their words or actions. The work itself is fairly simple and you can easily get a routine down. However the management and culture of the workplace was lacking and toxic. The only thing I enjoyed was getting off early on Friday's. The hardest part was dealing with the poor attitudes, disrespect and verbal sexual harassment. I feel like DarCars does not care about their employees or customers they only care about the money. I would say unless you have super thick skin and do not care about the type of people you work with... Think twice about applying.

I love my job. I'm pretty sure that after attending the cashier training in silver spring that I'm the only cashier/receptionist that is paid the amount I am (more than others). I love working with the people I work with, but I don't know if everybody around me can say the same. I've worked at two Darcars locations and a lot of the people are very negative about their career/job and don't care. I used to sit next to a service advisor who would be on Facebook all day at a very busy dealership then tell me about how it's a dead-end job, he doesn't want to be there and he's only there for his family's insurance and doesn't make any money. I never got to ask him why he didn't go somewhere else though. I also used to know people who hated their job there but needed the discount to buy a car so they stayed. I don't understand those people.
Anyway. I really want to work my way up to service or accounting but right now I'm content with where I am and I love being the last touch a customer gets at the end of their service to make sure they had a good experience. It's very fulfilling.

I worked in automotive sales for several years before joining this dealership, and my experience here was different from other stores I’ve worked at.

During my time there, I personally observed frequent changes in staff and leadership, which sometimes made it challenging to maintain consistency day to day. The compensation structure used a biweekly draw against commission, and in my experience this made earnings less predictable compared to other dealerships I had previously worked for.

I also found that deal structure and commission visibility were more manager-driven than what I was used to, which occasionally made it harder to estimate income in advance. Opportunities to build an independent customer pipeline through outside marketing felt more limited than at some other stores.

Overall, this could be a useful environment for someone looking to gain experience in automotive sales. However, based on my experience, professionals who are used to more transparent pay structures and greater autonomy may want to evaluate whether the role matches their expectations.

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Darcars cares more about selling cars than taking care of the people who sell the cars for them. They do a good job of luring you in with promises of high earning potential. But unless you're working at one of their high end dealerships in the higher income areas, you will find it frustrating. The car business is results driven so of course you must perform to keep your job. But the rotten attitudes of the managers will make you want to quit before you could have the chance to be fired for poor performance. They provide one week of incoming sales training, that you pay for out of your first 9 paychecks. A day at work consists of standing on the lot for 75% of your time there. Setting appointments is the name of the game but the dealership is so behind in technology that find leads is a wild goose chase.

  If you're desperate for a position its a good place to get back on your feet and in the work force. But dont expect to spend years and years there building a career. Unless you have skin as thick as steel.

The shop foreman reports employees to management immediately instead of addressing issues directly.

Service advisors are unwilling to work properly and often have little understanding of what is actually happening with the vehicle.

Pay is unfair and not transparent.

During hiring, employees are told the position is hourly, but in reality they are sent home when there is no work.

There is no stable or guaranteed income.

When asking for a raise, management says you are “not good enough for the company,” yet they still keep you working without offering any pay increase.

After leaving the company, if management finds out you moved to another workplace, you will not be rehired.

Management is dishonest with employees. For example, when the service manager learned that the minimum wage in Montgomery County was increasing, he claimed that the Rockville shop does not belong to that county, which is not true.

What is the best part of working at the company?
I enjoyed majority of the management and coworkers. Lot of hours but thats to be expected in the industry. Volume store do you have to do numbers to stay there. If your new to the industry it's a great opportunity to learn and grow. 

What is the most stressful part about working at the company?
Work life balance and pay can fluctuate due to sales and seasons 

What is the work environment and culture like at the company?
Positive environment based around getting the goals accomplished. Strong motivation to stay at the top of the foodchain as a dealership. How you personally got into that is your own issue. 

What is a typical day like for you at the company?
Phone calls, emails and text messages and always keeping your eyes and ears open for "ups". Toyota silver spring gets a lot of walk ins and tax id customers so there's a lot of diversity within the entire dealership.

Top Job Titles	Average Salary
Automotive mechanic 611 salaries reported	$39.99 per hour
Body shop estimator 39 salaries reported	$70,000 per year
Inspector 103 salaries reported	$73,010 per year
Automotive technician 12 salaries reported	$40.00 per hour
Finance manager 15 salaries reported	$231,333 per year

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