police officer

maintenance foreman

housing specialist

housing manager

clerical assistant

DC Housing Authority

Very high speed , ability to answer questions and provide accurate information. also.focused  in the direction of  dispatching emergency calls Iam  dedicated to providing properly generated work order numbers and information to managers, supervisors upon request.
  
the need to  work closely with the Department of Public Safety (Agency Police Department) Accepting emergency call from property residents,or Managers. I furnish information to other organizations in the field of Housing families such as bread for the city , S.O M.E( so 
others may eat). as non-profit organizations. Federally funded programs as well, ..District of Columbia Housing Community
Development , Seeing HUD as The Agency's Overseer we are established in the Community as being one of the organizations with the most low income and affordable Housing in the District Of Columbia and on a daily basis I have the privilege  of working with 
a staff of 500 or more employees and servicing them with information  and guidance. The Agency depends on my position for reporting precise, and accurate information to our residents , Employees, and Customers alike assuring that we are servicing them to the best of our ability, with excellent and exceptional customer service.

The culture at DCHA is just like the dress atire, business casual.  I have learned after 44 years in property management that you must connect with the residents.  If you have a sincere mindset and are honest with them from beginning to end that will go a long way.  
No day is planned.  You can set bench marks or things you would like to do and things you need to do, but on the front line in property management when that 8:30 am bell rings you become the "master of hats".  You are a advisor, counselor, budget consultant, home decorator, outreach person, teacher, and so much more.
The hardest part of the job for me has always when I have to lose a resident to an eviction.  I offer shelters, placement centers, budget counseling and resources and sometimes that is not enough to assist them.  I go to sleep at night knowing I have attempted t povide resources.  Now, the most important part is the "smile" you see when have helped a resident.  Whether it is with financial literacy, food bank information or just a warm smile.  Making someone happy is the biggest part of the jobl.
I have learned to always ve positive, consistent, honest and provide accurate information.  These key factors are critical in our day to day life and activities.

On a daily basis our doors are open from 8-4:45  at least 20-30 residents enter our facility with various needs and concerns such as: resume writing, wrap around services, counseling, job readiness, job search,internet use, employment etiquette and retention for those who become employed.

Everyday I learn their are new challenges and equipping one's self with a host of resources and networking is powerful. This helps you navigate your way through those challenges to get results.

I thank God that I have co-workesr who have great customer service and we work together as a cohesive team.

The hardest part of the job is when you know their is not enough affordable housing for homeless families.

Working for people is the most enjoyable part of the job. Example: To see a huge smile on a father's face who has become employed and can now  provide for his family, brings great joy!

The mission of the agency is admirable, most of my colleagues are great, and the benefits are basically the same as the Federal government. They will sell you a dream while interviewing but beware of any agency who touts that you are part of the 'family'. Yeah, DCHA is one big dysfunctional and passive aggressive family.  The leadership is horrible, abusive, and largely unprofessional. There is absolutely no real accountability or recourse to mitigate the poor leadership. There is no room for advancement and their performance review process is a joke; once submitted they go into the Potomac because there is no professional development. My advice is to learn what you can, connect with the peers, and take your talents where they will be utilized and appreciated. 

Complete the mission , answering high volume of calls with professional integrity and respect. Focusing on detail information provided by clients
Protecting privacy with the upmost discretion as a call center representative.  Dispatch 
Emergency calls, to police ,fire rescue and ambulance. Input data for property work orders as requested, and follow up.  Scanning returned documents provided by clients to individuals 
Files. Copying, faxing. Time management is imperative. Management level professional .
A very diverse culture. The Hardest part of the job is advancing . Promotions are personable. The enjoyable part having the opportunity to work alongside of the District of Columbia most influential , and serving the public.


 

I worked at DCHA for over TEN years.  Love my clients and colleagues and wish I'd never had to leave.  The Housing field can be a fast paced and thankless one.  We deal with the destitute and desperate, but it's very gratifying to see families you've housed over the years.  DC is a small city, and if you are, like me, a DC Native, you will see the difference you make over time.  I run into my clients all the time doing basic things like grocery shopping or out and about in the city and to hear them thank me for simply caring or treating them as equals means the world to me.  I had to leave due to family obligations and a bout with illness, but I am constantly applying for open positions to get back into DCHA.

What is the best part of working at the company?
The best part about working for DC Housing was the pay and benefits.

What is the most stressful part about working at the company?
The most stressful part about working with DC Housing would be the leadership. Although the Exec Dir came on in 2023, the people he brought onboard was a disaster. There is no help for the employees in any area for it is just a plantation of slaves with many masters.

What is the work environment and culture like at the company?
Very toxic across the board, it over shadows the good vibes and people of the agency.

What is a typical day like for you at the company?
A typical day varies, it can go from a day of calmness to people wanting making unrealistic demands.

What is the best part of working at the company?
Helping others ATP training program was a good program and I was part of it 

What is the most stressful part about working at the company?
Not getting materia in on a timely matter and transportation for the Students to get to job site 

What is the work environment and culture like at the company?
Some Upper Management will walk right by you and won’t speak bad enough you have to deal with disrespectful tenant

What is a typical day like for you at the company?
I did enjoy working with the ATP students and giving back was taught to me and right now they still call me some move on and take what they learned from me and got a job and I feel good

I worked with tenants on a daily basis during my work with the Authority.  I learned to handle lots of unruly tenants with patience and respect, which was sometimes a difficult task to accomplish.  Throughout my time with DCHA all my tenants eventually learned to also show respect towards  me and my work!  Management depended on my ability to take care of tenants needs and attitudes that were within my power.  The best part was knowing I made a big difference in delivering a positive impact on the quality of life for most of my 235 tenants.  Sad to say, that the worst part for me was the rough neighborhood within I worked.

You have to have a heart for service to work here, it is not a glamorous job. There is no typical work day always expect the unexpected never a dull moment. Depending on whose in the Executive Directors office and who your upper management team is things could be good and fair or not good at all. Workplace culture wasn't defined, if there was a culture of anything goes depending on who it was.  The hardest part of my job was a lot of stressful situations. The most enjoyable part of my job was be in serve to others.

Top Job Titles	Average Salary
Police officer 2 salaries reported	$26.77 per hour
Maintenance foreman 2 salaries reported	$34.73 per hour
Housing specialist 3 salaries reported	$41.57 per hour
Housing manager 1 salary reported	$34.43 per hour
Clerical assistant 1 salary reported	$23.62 per hour

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