program manager

senior data analyst

survey technician

senior technician

category manager

DC Water

A highly siloed organization which is at the cutting edge in production but where other groups lag way behind in action and responsibility. In fact the team I worked with  work management asked for.did not have the tools, and will not have them in the near future, to do the job required by management.  Information does not flow easily between the different. departments of the organization.  My group was barely capable of reporting to the Board of Directors, most data and relevant decisions were being made by other production groups. Personnel highly capable and do the best possible with the limited tools at their disposal.  An enjoyable environment for international personnel, our team was heavily skewed to West African and Caribbean individuals.

DC Water is an great place to work. There is longevity here. However, it's based upon your department. The Customer Service Department and Collections Team could thrive if some of the management team were trained appropriately, were receptive to our ideas and processes that are put in place are efficient (sometimes we walk in to new processes that are generated overnight and without notice), we also need leaders who push us forward in our career development and goals. We (Collections) only have one person on our team who is a grade 10 but we all do the same job for different pay.

When I got hired at DC Water I was suppose to take wastewater samples and test certain parameters. A chemical was pumped into the sewers and I monitored the sewage composition as time progressed. I learned about the sewers of DC, Maryland, and Virginia. I also learned that DC Water treats sewage from Maryland and Virginia as well as DC. My co-workers were friendly and helpful and the managers were always there for guidance. The hardest part of the job was managing the wastewater samples. The most enjoyable part of the job was the time I spent with my co-workers, working on an assignment.

A typical day involved working with managers, inspectors, contractors and the community. I feel like I learn something new from each group on a daily basis. The hardest part of my job was to not meet deadlines and have the customers upset that the deadlines were not met. The most enjoyable part of my job was to gain knowledge of a problem/concern, to gather the right people and departments together to work on that problem, to come up with a work plan to resolve the problem, to set standards/processes and procedures to correct the problem/concern and to be able to deliver to the customers the resolution to the problem within the estimated date and time.

This position has overall responsibilities for ensuring technicians are deployed according to the Dispatch Resource Center recommended schedule to meet business and operational needs. Provide complete support to field operations in all matters pertaining to scheduling, manpower, deployment, communications, commitments, and district departmental objectives. Effective management of installations and maintenance work request and managing day to day operational issues and ensuring that resolution of issued are done in a timely manner. Utilize strong collaboration and interpersonal skills. Manage multiple tasks simultaneously.

The job is really “not hard” if you’re following the training. The problem is that your supervisors that train you, don’t even follow the training &  invent different rules & policies than what was provided in the first place.  The management team is also very unprofessional on how they speak to you. Very condescending & make you feel your position may be in jeopardy. They have terrible reviews for a reason whether you’re an employee or a DC Water customer. Even customers complain about the management. That should tell you everything honestly. 

The culture here at DC Water is utterly terrible. There are people here who literally drain the energy and positivity out of the room and make it extremely difficult to get anything done or help the Authority move forward. Many employees are stuck in their ways and stuck on the old ways of doing things. The HR practices and tools have not been very progressive or even contemporary. However, the new leadership is trying to more in that direction.

Determine part availability, reorder quantities, and estimated delivery dates. Always maintain communications with primary and secondary vendors.
Management always provides support in all areas to ensure the job gets done and our customers are supported. Staff are briefed weekly on goals, expectations and success in order to create a team atmosphere. The hardest part of the job is rising to the occasion of the next challenge. Satified customers, goals met and exceeded are the most enjoyable part of the job.

Sometime stressful because of heavy work load. Hard-working is an important factor since the company is going bigger. 
Perfect chance for getting experience, people help and support each other. They are all high responsible and professional engineers. 
There were a lot of paper work I did everyday preparing for my supervisor 's meeting. Some urgent documents need to reviewed at the same times were the hardest part since I tried to prioritize and deal with them.
Being put under stress turn myself into a well-arranged and productive person.

Working with the company, I have learned in detail about hydrology modeling (HEC-HMS, SWMM, TR-55), and watershed analysis (ArcGIS). I was assigned in three projects that has issues regarding storm water management. I was able to perform hydrology modeling and evaluate different remedial measure. I was able to visit the sites and make preliminary survey. I have learned a lot about writing preliminary and final reports in addition to the technical aspect.

The people I work with have be phenomenal in teaching me how to make things done.

Top Job Titles	Average Salary
Program manager 2 salaries reported	$125,093 per year
Senior data analyst 4 salaries reported	$119,351 per year
Survey technician 2 salaries reported	$91,891 per year
Senior technician 1 salary reported	$94,648 per year
Category manager 1 salary reported	$95,258 per year

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