data analyst

payroll specialist

health & safety manager

delivery driver

tax accountant

DCC Propane, LLC

A typical day at work was showing up doing a thorough pre-trip on the company trucks which constantly had to be in the shop. We were responsible for scheduling maintenance on them in fact, they expect you to do light mechanical work on the truck if needed. The main function of the job was to fuel routed customers tanks, and follow safety protocols. I learned that in order to excel at this job, you must be extremely safety oriented. 

Obviously no phone use while driving but, also no eating or changing radio. They have cameras in the trucks that have AI that will track your eyes, following distance, speed and other driving habits. You must follow your route as it was made for you or there will be consequences. Even if the route has you back tracking. Most managers manage various locations and are not present full time but, expect you to act as if they are. They play favorites as every company does, hard work goes unnoticed, showing up early driving in treacherous conditions doing everything right but, as soon as you miss a delivery or don't stay at a stop light long enough, they will be on your back. 

They have a point system for minor driving offenses, the more points the worse off you are. Examples are following distances, stopping at a stop light, lane changes etc. Communications with managers is non existent when you need something, in my case i was lied about not qualifying for a bonus and i had to reach out myself. Same thing with missing hours on my pay stub, i was told to "figure it out". They hate having to pay for anything, example if i need a new uniform,boots dot physical, fuel to get to training they made it seem like they were paying for it with their own personal wallet. They expect safety but provide us with low budget gear.(we were given rubber cleats to put over our shoes for icy conditions-not kidding) The culture is blue collar. Since its corporate lots of double crossing, people will throw you under the bus to make themselves look better. 

The hardest part was dealing with a manager who micro managed and was quick to reprimand but, never gave credit when it was due. He drove away well over 7 employees over the course of a year. It's a shame because its very difficult to find people with experience in the propane industry.
Second hardest part was winter season, having to chain up and drive in snow/ice. 
Overall the job itself is good, your there for 8 hours usually and make about 50k a year if you negotiate. They dont like to give overtime but, during winter you will get it regardless.

This company used to actually care about its employees when I first came aboard years ago. They have severely lost their way. They love to continue to pile on your workload with no proper support, training, or care for the mental health of their employees. Employees have asked for clearer communication, proper training, and management support year after year with no change in sight. They are losing customers left and right. Turnover rate for the office staff is at a all time high. Employee surveys are at an all time low for satisfaction rate. Yet they continue to push more work onto the office staff without proper compensation nor appreciation and then they wonder why no one is happy at work anymore. They continue to push office staff into getting more 5 stars Google reviews but don't take accountability to get their glassdoor rating up. Remember if you want your employees to care and give your customers the best experience you must first care and appreciate your employees. Everyone from the drivers, to the office staff, to the techs are extremely burnt out. Please stay far away from DCC if you truly care about your well being. They will suck every ounce of your energy and mental health without even a thank you for all your hard work. 

Prior to DCC purchasing Saveway Petroleum, the work environment was very good, after the purchase and the honeymoon phase morale started to decline among techs.  Bonuses were offered and every year they were restructured to make it more difficult to get them.  The office is a revolving door, all original office staff is gone, nobody in management has any field experience, so they are ignorant and not understanding as to what challenges we face in the field.  There is no training at all for technicians on any new equipment or tools.  Morale among techs is dismal due to no recognition for what we do for the company out in the field.  The parts people they hire are inept and unqualified leading to jobs not being ordered correctly or we in the field ordering them ourselves because the parts people don’t know what we are talking about.  I worked there for almost 6 years and would not even consider going back!  4 yrs under the original owners and 2 under DCC.  The on call pay is not worth it and the service area is ridiculous.

If you want to have a cdl with hazmat for a low wage This is the company for you. No Real support from management.  A joke of training customers will complain, get smart with you. Plan to be on call more then you think. No chance of moving up. You are nothing but a number. Don’t you dare ask for a day off in the winter cause you will be working your tail off. Tell you don’t have drivers who was doing route before me bs. Plan to get a every low raise each year. Company will fill you with false hope and promises. Start in September got my cdl on late October, on my own next day.  Start having issues talk to supervisor no help.  Late December write up, ten days another write up. 7 days after that they let me go. They love talk behind your back. You don’t get a referral bonus, there are special holidays. Most time your working, this company loves money. It seems suspicious let me go after mlk day. That federal holiday that you will be working.

At each district location there is a sense of 'small town company with small town people'. I enjoy most of my customers and co-workers and have no major complaints at all. I've learned a lot of the years I've been here and appreciate the opportunities that have been given to me. No two locations that are owned by DCC are the same in my opinion - operations yes, but the environment seems culturally different in each one! You have great and you have bad - it really boils down to the local office, when you get a great one you know it   - and I am lucky to have landed in one! Best training program I've ever done. It's slow and long, but efficient. At the moment there seems to be a bit of shorthanded-ness, but I feel that's not just our company at the moment. Overall, great place to work.

What is the best part of working at the company?
My district manger is the best manger I could have asked for. The most caring, empathetic person I’ve ever met. 

What is the most stressful part about working at the company?
Under staffed, under appreciated, managers build no rapport with their staff, you are just a number, the refuse to make changes knowing their staff are stressed out, not helpful. 

What is the work environment and culture like at the company?
Used to be family oriented until they hired managers who do not care about their staff. They are not willing to built a rapport with, let alone speak with them to even know the position they hold. 

What is a typical day like for you at the company?
Beyond stressful. Phones do not stop ringing while you are trying to get your daily work accomplished.

Delivery route provided daily  newer fleet of bobtail trucks all have cameras new tablets and software still working out glitches, learned how to load tanks on truck and how to deliver and what to look for when delivering and how to report an issue, etc management does there best to keep things organized and support you staff can be disgruntled at times like any workplace, being on call 2 or 3 days every other week and having to go to an all out gas in middle of night then come to work in morning and complete deliveries for that day most enjoyable part is being on your own driving and delivering some days better to than others  all in all a good place to work as long as there’s enough drivers 

You never know what you are actually supposed to be doing besides answering the phones and hoping that the customer only wants to order or pay. If they need help with anything else it takes days to get them an answer. When you get direction, the time they want it done is almost impossible. You are taking care of customers that want to mostly just complain before they get to the point of what they need you to do for them. Management is slow to none on getting back to you when you have a question. When you might finally get an answer it is usually from someone that isn't even in your chain of command. They don't even take the time to answer your questions or acknowledge your concerns. 

What is the best part of working at the company?
This is a dysfunctional company.

What is the most stressful part about working at the company?
Understaffed in every way.  No  concern for the employee quality of life.  Expectations are unreasonable.

What is the work environment and culture like at the company?
High pressure, no proper corporate  memory because turnover is so high.

What is a typical day like for you at the company?
Phone calls on your way to work, so much work that you can't have lunch, phone calls on your way home from work, working on weekends from home.  My boss wouldn't take my calls and seldom came into the office.

DCC Propane is a revolving door. The office itself is nice, but the procedures and processes are ever evolving, as it's a new office location with only about 1 year with a centralized headquarters. There are so many things I could say, but I don't intend to bash the company. It was an overall good place to work, but turnover is endless. They continue to acquire other companies without adding support to sustain the growth and expect everyone to work late and come in on weekends to accomplish the goals of the company. People have simply walked out because they have had enough, and since most of the AP/AR staff are temps, they just keep the revolving door going, instead of hiring permanent staff and offering stability and benefits.

Top Job Titles	Average Salary
Data analyst 5 salaries reported	$62,000 per year
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Health & safety manager 3 salaries reported	$82,500 per year
Delivery driver 2 salaries reported	$26.20 per hour
Tax accountant 2 salaries reported	$55,000 per year

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