technician

process technician

call center representative

medical records coordinator

customer service coordinator

DCI Biologicals

When I started working there about 4 years ago, it was a pretty decent place to work, management was very helpful, but the front desk and other employees gave a a hard time, specially if I asked anyone for anything, even if my position was higher than them. They felt like since they had worked there for a few years and were friends/family with the boss lady, center manager, that they had no obligation to comply with some of the work duties that needed to be done. I'm all for respect when and where is due when it comes to the job experience and time, this was on a whole new level. This changed with time and as we worked together, I earned the respect and conference with others, and then the balance was tipped the other way as management became difficult. The pressure came from way up top, to make numbers look better, it started affecting the ethical and moral aspect of everyone's job, to the point that safety was a mayor concern for me on a daily basis, and common sense was not so common. I'd often shake my head in amazement. That's when I knew it was my time to move on. Another company bough out the center and there was an inevitable change in management, which made matters worse, because no one wanted to loose their employment and basically sold their souls to the devil sort of speak. It was abusive the way I was treated, all because someone had lies about how I was working, pace, and complained about "picking up my slack". All because I held a higher license than her and had years of work experience to boot, so I got a higher pay and slightly higher bonus, even though we started to work there on the same date. Since I've been gone I'm not sure if she still works there, but I've heard horror stories about other people walking out of the job because of this. I just say, if you must, just be very vigilant.

Every day was very fast paced and always a busy day. I enjoyed the position I had but their was ALOT of wrong doings in that center. Although some of the management team was at times unprofessional -- (never pulled you aside to tell you what you were doing was wrong...ALWAYS called you out and yelled at you in front of EVERYBODY including the donors,half the management team was related and always had their favorites and the family members had their promotions handed to them on a silver platter, always made new rules to go by, didn't care if you were sick because they still made you work) everybody's job always got done in a timely manner. I beleive the hardest part of the job was keeping a strong composure after a full 13 long busy hours were put in 6 days a week. All in all...it was always a hostile environment and you only would realize it when donor's would approach you outside of work and tell you "You still work at that crazy place with those crazy people!!??" I learned alot, but I'd rather do without that kind of environment.

A typical day at Dci was busy, hectic and sweaty. We are covered from head to toe in protective gear such as scrubs, lab coats and face shields.
   I became a certified phlebotomist at dci so I learned how to correctly identify a donor and properly label specimen. I utilized technical skills to perform blood samples and plasma via venipuncture.
   Managers were always yelling from one side of the room to the other. They were never really nice to us employees and it made for a sort of a hostile environment. It felt as if sometimes they picked favorites like they were nicer to some but others didn't get the same treatment. Us co-workers got along cause we had to fall back on each other a lot of times when the managers were upset or in a meeting. 
       I think the hardest part of the job was all the lack and miscommunication. When something wasn't heard and the managers had to repeat themselves it was never in a nice manner. I understand things have to get done the right way but there's other ways of going about things then yelling.
   My most enjoyable part was to see the donors on a weekly basis and get to know them. The donors seemed at ease when we were in a good mood.

DCI Donor services is ran by incompetent people. There is favoritism, racism, lack of organization. Younger generation that works there have no medical background. They hire people that worked as servers, zoo keepers, bartenders, coaches. Hardly anyone that was hired had a medical background. There is a click that thinks they are in charge. They snitch on good co-workers & then complain that they don't have enough help. They're 2 faced, backstabbing, liars. You are promised a raise when you get signed off on your current level of the job (processors start as processor 1, central sterile start as central sterile 1) when you're signed off you either never get your raise or they make you wait for months. They don't want to give you a 30 day, 60 day or 90 day review or sign you off on your job because they are supposed to give you a raise. Equipment breaks down often. You are given VERY short notice of what materials are needed for a new tissue process. Bottom line; stay far far away from this place!!! The only thing good about DCI Donor services is the insurance. The people are not trustworthy at all!!! Don't waste your time!!!

A typical day at work would be that we call donors out to the floor, set up machines, and get them all prepped to be stuck. When there are no donors, we stock, clean, or simply find some type of busy work. I am grateful for being given the experience to learn how to stick people so quickly, I gained a lot of practice every day by the amounts of donors we would see on the regular. Management could have been a lot better, they always seemed irritated when you would ask for help or if donors needed some type of assistance from them. The only times you would ever see them willing to help us on the floor was when the regional manager was there. Some co-workers were great because they would work together as a team, while most did not. The hardest part of the job was when we were short handed, all staff would get irate with one another instead of working as a team. The most enjoyable part about this job was overall gaining the experience to work hands on with people and learn all ways to stick a patient.

DCI was the worst place that I have EVER worked. Poor management team, poor pay, and slavery mentality from the folks in charge. They worked people like slave, taking a break was not always given and you were expected to work from 6am until lunch at 12. They talked to you crazy like you were some type of animal. If you didn't fall in and be a tattle tale on your fellow co-workers then you were not treated well. Every thing was timed and you were wrote up for every thing. Not moving with a sense of urgency was their #1 reason for write up and #2 was your attitude. Supervisors had the worst attitude of anyone there. They would walk all over you and would not even say good morning. And it does no good to complain at a higher level because it is the norm in this company to be treated bad. I wouldn't recommend this company to anyone, it is not worth your time.

Very fast paced work environment. Never a dull moment. Team work is a must. You are trained to be able to handle various task so on a daily basis your job description does change. Working for this company I have definitely learned the value of customer service and patience. My daily task consisted of weighing donor's, checking vitals and blood levels as well as taking donor's temperature to make sure they are accessible to donate. Also included answering phones, filing, making payments and setting up new donor charts. 
Hardest part of the job was addressing difficult customer care issues tactfully. I would say the most enjoyable part of my job was learning medical experience and patient care

     A typical day at work is to process plasma collection bottles that donor floor phlebotomist brings to our department.  We obtain 3 samples in 3ml tubes.  Inspect bottle for the quality of the plasma, if the plasma was lipemic or if the plasma had too much red blood cells.  Then the bottles and samples were placed in a large walk-in freezer.  
     On certain days, I had to ship plasma samples to a testing facility to be tested for bloodborne pathogens, like HIV and Hepatitis.   The samples had to shipped in a Styrofoam box with ice packs.
     On Wednesdays, We ship plasma cases, that have passed all testing, to the customer.  A delivery trucks comes to the center to pick up the plasma cases.
   The hardest part of the job was keeping up with amount of plasma we get when the plasma is full of donors.


A typical day at work would be described as very fast paced, involving both team work and individual work. Management was very poor and unorganized. Many issues would go unaddressed and unmanaged. The people being serviced were of any and all demographics, both pleasant and difficult. The hardest part of the job was having to be responsible for so much work to be accomplished with very little pay in harsh work environment. The most enjoyable part of the job was being able to offer a positive outlook and quality customer service that in turn brought a connection to donors on a more personal down to earth level. I enjoyed being able to educate, and implement optimism through empathy and short conversations.

The reality of the Company is, the hours are long and grueling. The learning curve is sharp and lengthy. Well worth it if this is the career you are looking for. Compensation, in no way, justifies the hours, labor and stress the company places on you to meet their goals for processing products to sell.This is a non profit organization but the main focus in every meeting is wanting more revenue. Work harder ,more hours, to produce more product. Do not expect to make friends here.The experience working in a Tissue Bank is a wonderful, if you strive to be a part of saving and enhancing lives. All the work you do is in the shadows, but the end result is heart-warming and amazing.This company truly does a wonderful thing for so many in need, out side of the company.

Top Job Titles	Average Salary
Technician 9 salaries reported	$24.17 per hour
Process technician 6 salaries reported	$19.25 per hour
Call center representative 1 salary reported	$24.50 per hour
Medical records coordinator 7 salaries reported	$62,500 per year
Customer service coordinator 2 salaries reported	$20.00 per hour

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