refrigeration technician

hvac technician

electrician

account coordinator

warehouse specialist

DEEM LLC

I loved and would of dedicated my life to this company and its success and tried to but was derailed by supervisor and project manager who seen my commitment to company as threat. I lived and breath DEEM and consistently took the initiative to learn the company from ground up so I could find opportunities to be more involved and contribute to overall success. I took training courses and earned certifications and licenses all in my off-time and out of my pocket because I believed in them. In the end I was fired and accused of using drugs but was denied the right to defend myself by taking a drug screen. When i demanded a supervised drug screen my boss changed story and said he believed it was the best buisness decision. I pleaded to be allowed to transfer to another branch and was willing to relocate at my expense. It was clear from emails, messages of conversations between boss and myself clearly shows this mans feelings towards me no matter what I did. I would have conformed and done anything to please him and persistently asked him what I could do or change to prove myself in his eyes. I was denied training and growth opportunities that my coworkers had but refused to take the time to complete. I had perfect attendance over 6months and demonstrated I was the guy that will go that extra mile to achieve success and it only hurt me. Still this day I would climb any mountain and overcome any obstacle to be allowed to work for DEEM and judged by my performance and capabilities. Im so afraid that the greatest opportunity i will ever have had in this life was taken from me.

A typical day at Deem Mechanical included daily challenges to insure that the customer's needs were being met.
This included:
• Coordination with other departments to confirm that service calls were scheduled  
• Ordered parts for the job and coordinated with the service call  	
• Prepared proposals, facilitated follow-ups, processed approved proposals and confirmed that signed contracts and changes were communicated to all relevant parties to provide contract visibility and awareness, and to support successful implementation.
• Developed close working relationships by documenting customer communications consistently and implemented a follow-up system to assure timely call backs. 
• Collaborated with the Account Manager to best meet client needs and exceed their expectations. 
• Served as dispatcher for the ammonia refrigeration technicians due to my previous experience with this elite group of customers.

I enjoyed all of my co-workers, they were all hard workers and supported each other in a special way.  We worked hard but took time to show each other respect and kindness.  

I worked closely with one of the Deem owners and found his style of management to be honest and refreshing.  He genuinely cared about his employees and their success at Deem and that made all the difference. 

If I had not made the decision to move to San Diego, I would still be working happily at Deem.

Management seems disconnected from the guys in the field. Often times propping you up for failure and then making a big deal when you do. Pay increases don't happen until you threaten to leave. The guys in the field are good people and are very knowledgeable in the field of work. Much of the work is out of town so it makes having a family life hard at times. Deem also has the weirdest PTO system that I have ever dealt with. You earn it on a quarterly bases and then get paid off the next year for what you don't use making it impossible to save hours to take a summer vacation with your family. You don't have all of your PTO time until the last quarter of the year and by then, if you are like me, you have had to use time throughout the year for sick kids and stuff and you have nothing left for the holidays. Also, almost every other refrigeration company offers premiums for night work but deem does not.

DEEM pays well overall but I feel struggles from a lack of leadership. When we lost our department manager, the next person down the line was stuffed into the role and largely left to flounder. The lack of experience, overwhelming workload and cross-fire issues in the department led to several workers leaving the company to seek better roles. At the same time, I saw a known weak link employee retain his role while actively undermining others for over a year. All in all, the money was great but the unpaid weekly travel, lack of experienced leadership, incredibly poor work/life balance, etc made me want something better. 

I worked at DEEM (Indiana) full-time (More than a year)
Pros
If you are lucky to get put in a position where your coworkers aren't trying to cover up their mistakes by saying you caused them then you'll be ok.
Cons
The service department is ran by an inept former waitress who got lucky and put in charge of customer accounts. If you desire to be accused falsely of things she cannot even comprehend then this is a great place for you. Otherwise, stay far far away. 

Advice to Management
Employees need to be treated fairly, put qualified employees in positions of leadership or you will reap the failures you have been seeing lately. The field techs you cannot get to come work for you wont come due to the failures of the service department office.

What is the best part of working at the company?
Horrible experience. After a few weeks of absolutely horrible training, and sitting and doing nothing for days at a time... they walked up to me and said Indiana is an at will state and your services are no longer needed.  I left a job of 5 years as I thought it was an exciting opportunity to learn new skills.  I would NEVER recommend this company.  EVER. 

What is the most stressful part about working at the company?
Lack of training - no one knew enough to train me except one person, and she was LATE every single day. 

What is the work environment and culture like at the company?
Silos.  People knew certain skills but didn't share the knowledge.  

What is a typical day like for you at the company?
Boring. Sat for days waiting for training or something to do.

There is poor job coordination; they schedule jobs while they do not have the material to do the jobs. They recently changed the clock-in and clock-out rules to excessive level; you have to contact a certain person every morning and every evening whether the job is done or not as well as giving very specific details about the job. Work orders have to be done every night that include start-up sheets and site-audits at the end of the job.

All in all, DEEM is a great company to work for, just not in this specific departement right now.

Typical work days starts at 6:45am when you call in for a job. You usually receive work before 7:30 8:00am. You will work alone most of the time. Since the company has contracts in multiple states, you may have to travel. If you live in or near Indianapolis this is a great place to work. You will have plenty of work, help, and free training classes every Saturday. If you live in out lying states, your work is more spread out, you will get little help, and training classes are only Youtube videos on your company phone. Three week on call rotation.

I liked my time with this company, the management could have been better. Had a hard time getting raises, they kept coming up with one excuse after another why we wasn't getting our raises. They will work you to death and then boot you right out the door when things get slow around the holidays. I was hurt on the job and they took care of me. But when I returned to full duty and a little over a year from my accident they laid me off and refused to bring me back to work. They laid me off because they had no grounds to fire me for fear I would file a lawsuit against them. To me it was down right dirty... Now they're hiring again and still refuse to bring me back to work..

I wouldn’t recommend working for this company. The service manager and field service manager are both amazing individuals and are awesome at their jobs. However, they get trumped by the horrible management of the Vice President of Service at this company. The VP oversees the whole department country wide. She is unreliable and unreasonable. She lacks common sense and has no skills or experience in the field and has to rely on the service managers for technical clarification.

Top Job Titles	Average Salary
Refrigeration technician 2 salaries reported	$32.50 per hour
Hvac technician 9 salaries reported	$28.06 per hour
Electrician 3 salaries reported	$24.83 per hour
Account coordinator 3 salaries reported	$25.33 per hour
Warehouse specialist 1 salary reported	$20.50 per hour

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