member services representative

operations manager

DFCU Financial

I am currently a part time teller.  The job allows me to finish college while working.

The pay is decent, but most branches are understaffed. Tellers are expected to handle just about everything in branches, while management spends their time in meetings and working on sales strategies.

Not once in the interview were sales goals mentioned, it was all customer service related questions and cash management/cash handling experience.

Turns out as a teller we are required to push products on EVERYONE that we wait on.  This could be the member we see 7X per week or a 15 year old that doesn't even make his own financial decisions.  If you don't ask for a loan or product, management will get on you.

I once had a member in tears at my window about a family member passing.  They left and I didn't ask about loans or investing, and was questioned and reprimanded for deviating from the script.

Serious micromanagement from the top.  They fire a lot of employees for policy related items or minor balancing differences.

But it probably beats manual labor and the pay for a teller can work out to close to 15/hr with small sales incentives.

I love working at DFCU Financial. Not only does it have an awesome backstory that I am glad to be a part of, but this job came to me at a time where I was unemployed. I feel as lucky now as I did when I was given a job offer. What I love most about DFCU Financial are the standards this company holds themself to. My Supervisors and Managers are extremely helpful and truly care about all of us. They’re the type of people you can go to for issues that don’t directly concern work. The benefits are amazing. Being promoted to full time was the biggest accomplishment of my career thus far. I see myself working many years here and eventually advancing within the Credit Union. I’ve had the luxury or working out of two locations since 2019 and really enjoyed being able to diversify my work environment. If you’re interested in working here, I highly recommend applying. DFCU Financial really invests time into their employees and helps us plan for retirement from as early as 21 years of age. 

This is a horrible place to work! I was let go because the manager didnt like the fact i wasnt putting up with their control and scare tactics anymore. I saw employees fired out of the blue for no good reason!  Then they didnt even talk about it when we knew one of our coworkers were no longer working there.  But they didnt talk about it, it was like it never happened. They had almost daily mtgs about the same things over and over.  And then sent u home with homework every wk. After exceeding their sales goals again and again I was let go.  i was told I wasnt a good fit and I didnt meet the goals!! If this was true why did it take 4 yrs to realize i wasnt a good fit?? Strange I think?? And a very poor excuse.  They dont care about there employees, they care more about donating to all kinds of local schools or business and putting there name out there. And anytime i go in there they have new employees and u have to wait in line for a really long time because they are always shorthanded.

This is truly an old school company that still believes in great customer service and building member relationships.  This job is partly sales based, meaning tellers on the front line have to ask members for loans etc.  That can be stressful when it is difficult asking members to take out loans and they hate when you ask for additional products.  This would be the biggest negative.  Other than that, you are paid well for the job.  It is a nice environment to work in (atleast my branch was).  Extensive training is provided and raises are given once you learn more, which is amazing. Overall, I would recommend working for this company if you need something part time.  The hours can be inconsistent but once you've been there awhile, you get compensated exceptionally well so the part time is not so bad.

I have worked in the financial industry for 27 years. I worked at Chase Bank for 21 prior to gaining employment with DFCU Financial. I was ready for and needed a change and applied at DFCU because a good friend of mine worked there. Overall the company would be a good one to work for if they hired managers who were fair to the employees. On the retail side employees are not treated fairly, they are harassed and intimidated into doing whatever they are told without any input. Managers dont give fair reviews. They focus mainly on how they feel personally rather than the employees performance. I enjoyed the members and my co-workers.

The people you work with and the managers are great people. Everyone has each other's backs and helps as much as possible. The biggest downside is the sales requirements. You are supposed to find the member's hidden "needs" and refer them to a product that will help them. I  have no problem recommending a product that will help a member, but we basically had to shove it down their throats. I was told you had to get three nos from the member before you gave up. I hate the idea of pushing unnecessary products on people but if you don't, and miss your sales goals, you get written up basically.

Good banking start, nothing else. Hire in to the position you want, moving up is not an option(they DO NOT promote from within, at least i'm not waiting years to do so, i left and am making $5 hour more, have 2 weeks vacation, full time with benefits). So happy to leave, crapppy hours, you have to put this job ahead of others peak hours(no chance to get a second job), no benefits(don't plan on getting sick your on your own), you could work 6 days and get 30 hours, wasting time and gas, company doesn't care new people every 3 months, no one wants to put up with that garbage. They were a job when i needed them... i was a good worker who exceeded all my sales goals, and they hired in someone for the position i wanted buh bye!!!

I worked in the call center. The company has great benefits and will occasionally offer smaller tokens of appreciation like free lunch but it stops there. Some supervisors were helpful others were downright rude. Pay is low for sales on loans. Employees complained everyday about management. You take calls all day with typical lunch and break times. Some people were fired for unjust causes which made employee morale low.  If you need a job that is secure you may not have much opportunity for advancement but hey a jobs a job when you need one.

The Management is disturbed to the degree of insulting and threatening employees and this is known to very high-ups. I saw a woman get up in the middle of a meeting held in the large corporate center begging for help because her Manager was such a monster. Yet the good employees go out the door and the horrible Management remains. And the Members suffer with their delicate personal information always exposed to yet more and more and more of the rotating door of part time tellers. I will never bank with them after working there.

Sometimes you can get a manager where personalities might clash, but DFCU will work with you on making it right. I had to leave there due to my health and I miss it every day.  There is a lot of room for advancement. The management staff are there to help you succeed. I advanced quite nicely there, went from part time to full time and worked in these positions,
SR Platform Representative, Vault Custodian, Teller and Call Center Representative

Top Job Titles	Average Salary
Member services representative 3 salaries reported	$17.67 per hour
Operations manager 1 salary reported	$107,000 per year

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