marketing associate

digital marketing intern

content writer

chief of staff

DIGITAL STORM

 I have been here for 3 years. I'm going be as honest and fair as I can be. Honestly, as a job, I like it. It's one of my favorite jobs I've had. However, I cannot recommend this job as a permanent place to stay. First off, the people. Everyone here for the most part are amazing. The assembly guys and gals are helpful and will assist when you have questions. If I was missing something like a fan splitter or a stock item, they would help out and give you one. You can tell the managers (not management, but the guys who are in charge of Inventory/Assembly) care for the people. They try to fight for us. But...I'll go over this in detail in cons. It's very easy to get hired. If you know a bit about PCs, or can follow a template, you can get into this place. So you can see where this will head... The bosses are understanding if something happens, like a family emergency. They will let you take time off for that on short notice. HR tends to confuse peoples names. A bit funny. It's a steady job. Come in at 8 to 9am, work and have a half hour lunch. HR comes out (even if it's just for show) and tries to improve morale. They give food on Fridays? Yay???


Cons  Let's start with the big question. Pay. In short, it's a overwork, underpaid thing. It's more than minimum wage, but less, than a fast food place. You can start at fast food and get paid more than here. As for raises...well, despite the fact they say they'll do performance reviews, they don't. You have to email hr and the owner, and pray they'll answer it. For being "The Worlds most Advanced PCs" they won't pay like we build that motto. With the markup we put on our items, in comparison to other companies, getting paid poorly isn't a good sign. We also are semi-skilled labors. Pay us according to our skill. They recently started a quota system, demanding we get 5 to 6 custom builds, or around 8 level (easy copy/paste) systems. Not too hard, but they get upset if you don't get that quota. And for new hires, who had a test following a template, this won't be easy. They often will have their wiring suffer, which leads to kick backs during Q.A. Also, it doesn't take into consideration that parts WILL fail, and if you receive a defective part, well, tough luck basically. Inventory is often out of stock on items. I don't mean CPU, GPU, RAM, that stuff is somewhat expected, particularly when there's a new release. I mean stock items. Fan splitters, fan extensions, fittings for custom water cooling. We're constantly out of items. Even AIOs we're constantly out of items. We often get a massive backlog because of this, and as a result, customers get upset, then demand their system is build ASAP, but we have missing parts...it's an endless cycle. Another major issue is with hiring. Back in our hayday in 2021, we had about 30 assemblers. Later that year, it dropped to about 10. To put it simply, they over hire. Around August or September, we start getting prepped for the holiday season. They expect us, the guys who are experienced to deal with it. However, by December, it's obvious we alone cannot keep up so they hire....DURING the busy season when it's unwise to take an experienced builder to train a new person. They do this every holiday season! Then with a large group of new people, they get kickbacks (like I explained earlier). They need to hire during September and notify people this will be a temporary/seasonal job. If people are hired earlier, we can train them when it's still somewhat slow, so we can get them to a level where the new hires won't need to be watched, or if they need help, it's a niche issue. For assembly promotions...well, you can either stay in assembly, move into hydro team or swap departments. Most of this is lateral instead of advancement. Also, getting moved to a new department/learning an custom water cooling does NOT, I repeat, DOES NOT mean you get a raise. It means you get more work for equal pay until you ask. And even then, there is no guarantee you'll get a raise. Like every other place, morale tends to swing up and down. However, for those who aren't bright eyed and new, who see this as "wow, I'm in the computer industry!" and have been here long enough, we see that this place doesn't really care for the employees. Oh, nearly forgot. PTO, sick days etc...LOL. PTO, what's that?! Okay, not joking, it takes you 2 years...2 YEARS to get PTO.... How ludicrous is that? Every other place I've worked at it's 3 months. As for sick days....I'm not sure how it is, as they changed it recently. It's based on how much you work and the time you've been here or something like that.

Upper management doesn't really care about us. I think one of the owners kind of cares, but the other is just out to make money. I get that, it's a business, but realize that the core of your business, the assembly, inventory, testing, RMA and shipping teams....they are the core of your business! They are the ones who make this place. If all the assembly team were to leave, well, you definitely wouldn't be "The Worlds Most Advanced PCs". Pay them well, and we'll perform. We perform as it is.

The owner and someone from HR was more patient with an issue  that I was having with my own personal work PC than I deserved. However, I was told to just buy a new PC and wasn't offered any assistance from them. I didn't expect a free handout at all. They could have deducted cost from my pay gladly and we all would have been happy. So needless to say, I couldn't afford to fix it so I got let go and am sitting here unemployed. I do like the company a lot as a whole. They are great to work for if your a younger person...maybe 20.  Also, I worked there 7 months and never received benefits after 90 days. I did send out reminders although I feel as though I shouldn't have to remind the employer to provide me with benefits. (Sorry DS...I still love you. ).  Management is usually super helpful if you have questions or need help. I won't lie...I screwed up a lot because my training was very short and I was thrown to the wolves at the peak of Xmas shopping. I even messed up a lot when we weren't busy because I kept doing the same thing wrong over and over but it took a while for someone to correct me so I blame the both of us. Everyone there as a person was awesome...everyone tries to work together and sometimes it all goes smooth....sometimes you have to wait days on an approval from management so the customer blames you and then you get a crummy review saying you were slow and unhelpful lol! I don't mind though...bad pay and no benefits I still loved my job, the business, and every single customer I ever assisted (or made things worse lol). I'm sure by now they have figured out who I am so hey! DS....if you need more employees I'll come back under 2 circumstances....1) at least bump the pay to $12 and I swear I would NEVER be late....and 2) for the love of God just let me get some in house financing
 I'd even pay the FULL price from my pay. No employer discount! (My choice...no cheapin out and giving me vanquish 7 level 1)  lol...anyways, It's been fun rambling. Hit me up DS...indeed knows where to find me. 😉😉

The biggest thing I noticed while working at Digital Storm was the culture within the company. 

The culture consisted of handing problems (computers) to other people to deal with. Things get passed to other people to deal with as soon as one small issue arises, without the thought of spending an extra 3-5 minutes to fix it.

Certain coworkers and team leads were extremely rude and pretentious. I've been told by a certain individual in the QA department to "pay more attention" in an extremely disrespectful and unprofessional manner after making one small error that did not require any significant action to be done. 
One of the team leads in the RMA/QA department (and recently promoted production manager) also consistently showed a lack of professionalism towards other coworkers, directly and surrounding him. I would often hear him yelling angrily about small mistakes that have been made, often making me feel uneasy and wondering what his problem is.
The RMA department often talks down upon customers who send their computers back due to issues that arise. It seems like these people do  not realize not everybody knows how to assemble or troubleshoot a computer, and say some extremely rude remarks towards their own clientele.

I would not recommend working a position at Digital Storm due to the toxic workplace it fosters. I'm sure this is not entirely the fault of the higher management, as it seems that the people listed in my review have managed to stay on their good sides.



My colleagues which work remotely are wonderful! I was very misled regarding this job during the interview.
Management is the problem. Employees have virtually no access to management whatsoever. We have little to no ability to do anything to satisfy our customers issues. They are always "changing the rules" at a moment's notice. It seems that everyone in any management position has a different way of being contacted - some want to be found, some want to be emailed, some want to be emailed and phoned, some want to be emailed phone and message. Understand, all of these are subject to change at a moment's notice. Management loves to pass off non-action on their part, by blaming employees.
 The monthly meetings are very unorganized and have no real purpose to benefit the company or the employees.  
I have been in customer service, customer service management, and sales in the tech industry for almost 20 years. I have never seen such disorganization, or witnessed so little regard for customer satisfaction.
Their employee retention rate is pathetic. Morale for remote employees is non- existent. There is no pay time off, until you have been with the company for 2 years. There is no sick time, there are no benefits if you work remote whatsoever.
I never witnessed, or was ever permitted to give anyone a wage increase. 

A typical fay at work for me has me answering calls and coordinating with the other phone staff members. We cover each other's weaknesses and enforce our strengths. There's no bad blood between any of the team members. I learned about the inner workings of how a computer is put together, my method to talking to a customer, and the repair methods for a computer (both hardware and software). Management is firm but fair: They speak casually with us on a normal basis, but know when to get down to business and be firm when the time calls for it. My coworkers are all a bunch of friends who know how to be professional but make sure we support each other. It's akin to family with how the dynamic is between us. The hardest part of the job is dealing with an upset customer. I'm empathetic and when a customer feels bad, I feel awful too. I try my best and most customers know I'm just the middleman to the actual company, but as phone staff, we have to take the brunt of their abuse regardless. What I love about my job is knowing I made someone's day and solved their problems and fixed their PC. Hearing that elation and joy in the customer's voice sets my day at a high note.

I owe a lot of my knowledge and learning of PC’s thanks to Digital... however, the culture, and management nearly sucked my joy away from IT. The pay was horrible, my co-workers were okay but being that they were PC gamers, an elitist mentality was everywhere, and they would make you feel stupid for not knowing much about PC’s. Some people are nice though, you just need to find the right people.

The work really fun overall. However, the rules were absurdly strict, even keeping our phones in lockers, and conversations were kept to an absolute silent most of the time. Management didn’t take the time to train employees, and so you walk around with your tail in between your legs for the first two months or so asking everyone for help. The expectations to push out lots of computers was kinda stressful too.

Only work here for about 6 months, learn as much as you can, and that should be enough to land you a real entry level Job.

They if you can navigate your way through this job, grind it our, and you’re coming with the goal to learn, then take advantage- its a free education. But if you’re just looking for a normal job, then stay away from here at all costs.

ONLY WORTH IT IF YOU ARE GONNA LEARN.

Very relaxed environment, good coworkers, easy work if you're technically inclined. 

Not a bad job if you just want to chill and make minimum wage. Good for those with little experience. Those with actual technical skills should look elsewhere.


No incentives to actually stand out or perform well, management will intentionally keep you at minimum wage while engaging in blatant nepotism and paying their family members huge wages for the same work. Non existent promotional ladder. 

General workplace culture is very childish at times. But department leaders ARE basically kids that management shoehorns in because they accept low pay as a leader. 

Outside of that, they engage in borderline shady business practices (but most prebuilt pc companies unfortunately share some of these). 
I already knew most of this before working here, but man I would NEVER recommend buying a computer here. The amount people will spend on shoddy liquid cooling systems from this place is robbery imo. 




What is the best part of working at the company?
You will learn a lot not just about computers but also how a mass production company works in a nice smooth flow the from the ORIGINAL TEAM of assembly, RMA and QA department and this does NOT INCLUDE THE current PRODUCTION MANAGER AKA the crying kid.lol

What is the most stressful part about working at the company?
Stressful = Current product manager

What is the work environment and culture like at the company?
Work environment and culture is humanoid.


What is a typical day like for you at the company?
Just work and enjoy.
Don't share any ideas and suggestions for improvements to the current manager as it will reflect to him instead to you. He will take all the credits to him and make it is his. 
That is his way he got the promotion to be the product manager.
TAKE NOTE OF THAT

Working at [Company Name] has been a fantastic experience. The company provides a supportive and professional environment that encourages growth and learning. Management is approachable, and they genuinely care about employee development, offering training opportunities to stay updated with the latest hardware trends.

The workload is manageable, and the team is collaborative, making problem-solving enjoyable. Tools and resources are readily available, ensuring that technicians can efficiently diagnose and repair systems. Compensation is fair, and the work-life balance is well-maintained.

Overall, DIGITAL STORM is an excellent place for any PC hardware technician looking for stability, growth, and a positive work environment. Highly recommended!

My day at work had me coming to a warehouse, doing inventory, maintaining the containers, and preparing for any eventuality for a humanitarian or war effort. Every day was stressful and perfection was key. The supervisors were quick to judging us, but made no effort to help us (I have attributed this to other responsibilities they had). Because it was heavy in manual labor, every day was a hard day. It wasn't until a few years later where I saw the containers I had helped pack be used for the Japanese Tsunami relief that I felt it was all worth it.

Top Job Titles	Average Salary
Marketing associate 1 salary reported	$23.50 per hour
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Content writer 1 salary reported	$22.50 per hour
Chief of staff 1 salary reported	$23.50 per hour

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