telecommunicator

DIRECT LINE COMMUNICATIONS

I have been a cable installer for over 2 years with this company at the FB location in Prineville, OR. The theme of this location is fear. They use fear and as a motivation tactic and to keep people in line. The sad thing is it works. There is always a political power play and anyone who stands up for their rights or points our flaws will be punished if not "removed from site."  They make it very clear that they care about their management and do not care about there Tech's. They find loop holes not to have to pay and make false promises to the technicians. Moral is so low and they have made so many false promises that nothing is believable anymore. They have also actively blocked Tech's from pursuing jobs with other career opportunities so they don't look like they are loosing people to the competition.  Working for this company will actually hurt your career options unless you plan to stay with them long term.

The training was not there. I was on pins and needles all the time. I wanted to learn so I asked questions. One client might be treated differently than another. You had to brown nose. I was told I didn't ask enough questions and when I did I was asking too many. My boss took on another position with the company and at that point I felt like my job was going to discontinue. I was right within a month I was let go and the reason given was lack of work. Before my bosses promotion came along she was going to give me additional training because at the beginning of my employment she was not able to do so. This never happened.

The atmosphere is pretty relaxed, lots of free coffee and smoke breaks. Flexibility on your time is there as well. The down side comes with your co-workers. There’s a lot of smile in your face and gossip behind your back. You will never have the chance to advance. The pay is okay. But when you take into account all of the details you’re responsible for- you are definitely underpaid. They will try to distract you from that fact with little tokens. Overall not the worst place. If you are in a situation where you need some stability for a while it will work. But do not plan to stay for a while.

Honestly working there the environment will depend on who your foreman is, some are amazing and some are just bad with their people and fake personalities. Most actual direct line employees wouldn’t do as much work as the temp workers but they still laid off the temp workers who did more than the actual employees which makes little to no sense. Also they give people like a 1 day notice when the work is running out which is caused by poor management there. The pay is good and u can learn a lot in that company but its one of those jobs u stay at to just get your experience then leave.

What is the best part of working at the company?
I and many more could say “absolutely nothing is good about this company”. 

What is the most stressful part about working at the company?
The bias and misleading culture that sat in place for many years with this company.  Toxic employee advancement runs rampant here and will most likely continue to. 

What is the work environment and culture like at the company?
Imagine a low security prison with better food and nicer security guards. 

What is a typical day like for you at the company?
Multiple meetings about the same tasks in different places.  A big circle…

When I was hired on to direct line I was excited about working with Facebook and amazon and Linkdin.  They promised training and certification classes but it mostly was on the job training.Our project managers and account managers were very new at there jobs so most times when we would have a job there was no scope of work and I would have to communicate with the costumer directly instead of our PM  All in all it was a great experience and I wish to acquire  more skills and certifications with my next company

I would make sure all paperwork was turned in and checked for errors, then I would process the invoices and redline prints. I checked my email for paperwork that needed printed and completed. I would set up new work orders and call in locates if needed. Send billing information to main office to be invoiced. Trained in new employees. Hardest part of job was determining what were priorities. I liked redlining prints and checking again invoices the most.

I have worked with Direct Line at facebook, in Virginia and North Carolina, for nearly four years. Everything I know about data center construction and cabling I have learned through 'hands on' job training. I have been involved in every aspect of the construction process, from infrastructure build to cable / fiber terminations to final connection to the servers. It can be a difficult work environment; yet often interesting and one that challenges you daily.

Direct Line Communications offered a wide variety of leaning experiences.  Working outside was one of the most enjoyable parts of the job.  Using a wide variety of machinery is also a major part of the job.  As a locator i would supervise the drilling operation to assure a safe and accurate bore.

Always something new to do. Opportunity to travel or relocate. Teambuild events every quarter. Part of cwa union. I enjoy the people and the work. They dont make you feel like you are less than. Everyone is eager to help accomplish the task at hand. In the past fear was used to motivate employees but after a change in leadership things are really working well.

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