account executive

field technician

inside sales account executive

cable installer

cable technician

DISH

I have to say with all honesty that with 35+ years in the workforce, this was the worst employment experience I have ever had.  Criticism is met largely with complete ignorance or an appeasing answer meant only to pacify employees with no intention for addressing the problem.  Scheduling is unfair, and employee requests are prioritized through productivity, with no consideration for seniority, longevity, importance or an employees' personal life. I personally had to jump through a sea of red tape just to co-ordinate time off for jury duty, there is no accommodation for family emergencies or personal needs. You work the schedule management supplies, are docked evaluation points for calling in sick, and are sometimes scheduled mandatory overtime or holiday work and special events whether those types of service fall within your normal schedule or not. 

Management likes to dangle carrots in front of employees in regards to advancement, pay increases, cross-training, stock options, and changing positions internally that never materialize. You work within the department you are hired for, and an opportunity to move within the company is not existent.  Employees are warm bodies of necessity, experience, and education notwithstanding, if you are hired to work within the customer service realm, you will always be there.  They frown on any employee who does not participate in their offer of free television service, and if you don't walk the company line and don't fully immerse yourself in company rhetoric, you have no chance for survival. The company pays no attention to individual customer need and handcuffs its employees to follow scripted solutions even when they are not appropriate for the problem.  

Shortly before I left the corporation offered a substantial stock bonus for any employee who remained from 2017 to 2020 when a new satellite is to be launched that is supposed to revolutionize communication. These had hard numbers attached and translated into many thousands of dollars in bonuses to be distributed to the lowest employees on the totem pole, nothing in writing, and I will be very curious to see if they ever transpire.  

They literally lie about everything, from interview to tenure, with the exception of a few "pet" employees that I can only assume are treated well as a smokescreen, as if to say "look, we don't treat everybody poorly, if you would just perform as they do, you will also be rewarded". 

I had serious medical issues, and scheduling issues relating to studying for a Master's Degree that was a concern in my interview, and assured would be accommodated. These conflicts were completely ignored once I was inside the building. I have managed large businesses in the past, I FULLY understand that an employee exists to serve the machine, however, if you can't clarify expectations during an interview, it is a sign that not only will the company not be a good fit for the employee, but the employee not a good fit for the company.  My advice to other prospective job candidates has always been "You are interviewing the company as much as they are interviewing you; make sure its a good fit for both". However, when the candidate is lied to during this process, that program fails. The human resources department exists only to calm down angry employees, is not objective and does not provide any solution where it may admonish the company. It is a little more than a bad joke designed to make employees grateful for their jobs, ashamed of their complaints and brainwash them into believing that Dish is doing you a favor by giving you any job at all. 

The bottom line is that this is the modern equivalent to a sweat-shop with a company store. This is fine if you understand your role and the expectations, but don't be a victim; if you enjoy working in customer service, perhaps you can find a comfortable niche as long as you understand that you are completely at the mercy of your employer.  If you are expecting to crack through the door and say, eventually find a position in, legal, or promotions, or facilities, don't even bother. There is no golden goose here, if you need to make a few bucks while you look for something else, it will work if you can tolerate the treatment. Just have no expectations of enjoying a career with this company.  I saw managers fired on a whim.  I saw mid-level employees fired for failing questionable, no-random drug testing by equally questionable means.  I saw long-tenured employees who had been with the company for decades, received performance awards one day, and be terminated the next, and not one, but many.  When I witnessed this the first time, I asked a 20 year tenured employee about job security, he said that there was none. There are all kinds of incentives like snacks, parties, games, etc designed to make it all look "fun", however they don't give employees time to effectively enjoy them.  They load you down with promotional swag, have interesting "poor man's Google" style break areas, but again, these are things you are meant to enjoy during your time. 

The only thing, and I do mean the only thing, that I thought was cool is that almost daily, if call volume did not meet their predictions, they give employees opportunity to clock out until the next expected rush, and if call volume did not increase, you would not need to return.  However, it did not take long to realize that this was just a cost control method, and a means to keep employees on-call, but off-clock without any type of compensation for the inconvenience.  But still, if you are irritated with your work environment, and I can assure that you will be, it gives you time to walk away and maintain whatever sanity you've managed to retain. 

This is a crummy company, a horrible place to work, with low compensation, although it is competitive for the type of work.  Take the job, keep the lights on and the family fed, but continue to look elsewhere because finding a secure future with Dish is a terrible gamble.  I saw beaten down, talented people here, that if I were still interested in managing a large enterprise I would hire in a second, I saw "sheeple" with no talent or skills in high positions, and I saw a company that cares very little about the warm body in the chair, because if they leave, or we dispose of them, we can always find another.  

I met a lot of cool people at Dish, some I still have continued friendships with, but pretty much anyone above the position of floor or shift supervisor was a company weasel who probably could not survive long with another organization.

PROS:
They sent me a Yeti coffee tumbler. that was nice.

Cons

Where do I start? The cons are plentiful. First of all, this company is a dinosaur with streaming coming into the marketplace. Granted, there is no perfect service out there, but I heard enough complaints to know that DISH is overpriced and just not that great of a service, although mgmt will have you believe it as just about all of them have swallowed the company "KOOK-AID", as I call it. 



1) They encourage, in order to save a customer, to exhaust ALL options and some times that means not doing the best thing for the customer like putting them on Dish Pause when you know they want the service disconnected. But, hey, it's all about that save rate in order to maximize that convoluted scorecard...



2) which brings me to my next con-the commission scorecard. It's convoluted for sure. There are about 4 metrics or so that all add up to the score which determines the commission. One is availability time. Another is retention rate which you have to be at 65% to max THAT portion of it and how do you do that? see point #1. BUT, if you do it too many times, a flag goes up. 



Another metric is how much you spend to keep a customer and yet ANOTHER metric is percentage of customers you have commit to a 1 or 2 year contract. 



Basically, EVERYTHING has to go right on that scorecard in order to get a decent commission. And speaking of commission...



3) the constant commission cuts, like creating a new category for the gimme saves so that takes away from your % on the main part of the scorecard. ugh. And then they sell it to you like it's the greatest thing since delivered pizza. 



4) another thing that got my goat here is when I was mentored I was told, if a customer had a credit due to them to not process a return unless they SPECIFICALLY ASKED FOR IT. Shady. Shady. Shady. 



5) oh, and about commission, too often my #'s were off from their #'s which ALWAYS meant a lesser commission. hmm...



6) on the sales side (not retention), we'd have people call with 3rd party coupons for $300 or whatever it was and I'd have to tell them Dish didn't honor those because they were 3rd party vendor coupons. That's a ton of fun to break that news. 



7) incompetent mgmt. I regularly, since I worked from home, would ask a specific manager who was subbing for my real manager who was always out sick, a question and he would take FOREVER to respond or sometimes not respond at all. Some managers were cool but I had to deal with even another one that came in breathing fire who would try to be buddy buddy but then let a couple calls go w/o a sale and he would say "I want to know on every call if you're not getting the sale." By that time, I just checked out. I just stopped caring. That manager is still there. Swallow the kook-aid at this company and you get to be manager within a year. that's how low the standards are here. 



8) having to log out and log in for lunch. you lunch is really 55 mins instead of 60 because of this. it's annoying. 



9) satellite on house lie. I had a manager tell me to tell customers that Dish no longer installs dishes on roofs. Talk to a tech and you'll get a different story. 



10) senseless morning meetings just to have meetings. How many Michael Jordan or Kobe Bryant videos exist??? I must have seen all of them working at this place. After a while, I'd put the headset down and surf the internet till the "meeting" resumed.



11) I had a boss who played his guitar and sang Creep in the morning meeting. It was EXCRUCIATINGLY uncomfortable. There was one girl tearing up. It was just a cheeseball factory type of meeting. 



12) back to commission. it's low. VERY LOW. too many metrics to keep track of and it's mostly about luck of the draw. if people are going to cancel, they're going to cancel. end of story. We'd be at 40% some times as a team in the morning and get our knucklehead site manager who has way too many vowels in his last name for even Pat Sajak dogging us out and telling us how it was "unacceptable and unsustainable." Peese off, mate. 



I could think up a few more but yesterday I didn't log on. I was so sick of the job and the company. It's not a career by any means. You take this job, you're filling a seat and keeping it warm for the next schlub. That's all this is. They'll try and brainwash you during training and show you someone's check and how it has $1,500 commission when the vast majority of agents aren't making anywhere near that and say "see what so and so is doing!?! this could be YOU!" yeah, right. I call bovine excrement.

Advice to Management

Your ATMs are BORING. Yes, they're a nice respite from the phones for 45 minutes but nothing interesting comes of them. The only thing I can remember out of them was "hey! if you know someone who needs a job...!" ok. sure. I'll recommend my worst enemies here. What an excrement exhibition this company and job were.

Do you have a technical background or interest, but no degree? Great! DISH will do well by you. Even if you don't, they'll still take you, as long as you show a modicum of ability to multitask and use a computer.

Offers great pay for the area for relatively unskilled work. DISH provides training, 4 weeks or so, to get you up to speed. Continuous training after that will keep you apprised of new equipment, new promotions, and just about everything you should need to do your job. .

Loyalty is shown in monetary form. In 5 years, it's possible to go from $9-11/hr to more than double that. You do also get profit sharing, once a year as a 401K account, that the company will also provide a small match for if you put money in every paycheck. You can get sales commissions, a recent development that can certainly bolster your paycheck - if you meet 100% or better of all of your performance metrics.

The money, combined with the benefits, makes it easy to create a life around the career of working at DISH. If you like gadgets, you'll get to learn about some of the newest, and maybe even get to take them home. If you like TV, you get it for free.

The best thing about working at DISH is all of people you will meet & interact with. The people you work with become like a family to you. You find that you have the opportunity to become single-serving friends with people around the country in places you've never even heard of. Work is rarely boring.

Cons

Work at DISH becomes your life. During training, you learn a dizzying array of technical terms, business rules and procedures that you use every day, and you think about even when not working. These rules change at any given moment - but training is often thin and skims over important details that will unavoidably come into play during work later. It's hard to summon energy to have a life after talking to a mix of angry people, constantly changing job goals, and management that makes sure you're aware that you can be replaced in an instant.

The company expects 100% of your focus, and 100% of your time. If you don't mind that, you'll do great - and it may well be to your benefit (see above about sales & performance incentives). However, the metrics you are scored on are often arbitrary, and either beyond your control or are subjective, and often both. If these scores are not exactly what the company wants them to be or better, it could cost you thousands in bonus & incentive pay. These metrics are also a constantly moving target, by the way, and will undoubtedly change the moment you accustom yourself to work with them.

If the company wants you there more than your scheduled hours, it will often demand mandatory extra time. This is great if you need more pay, but less so if you want to actually accomplish anything with your time off. Being a phone agent, the company keeps time available between calls to an absolute minimum. DISH does not want you to be able to take a spare breath between incoming phone calls, as it would be wasting money - if there's a gleam of space between calls, the company will tell you you can leave - for an hour, or half hour maybe - unpaid.

As an hourly phone agent, unless you take them during your scheduled breaks, you are expected to punch out if you need to visit the lavatory. Salaried or off phone hourly agents are not held to this expectation.

Medical benefits are offered, but are often missing crucial parts. For a job where the primary function is mental, it is incredible that mental health coverage is not offered in anyway. Furthermore, there is no support available for you if you do want to talk with someone about the stresses you feel doing your everyday work. This can be exceedingly difficult when your job consists of speaking to angry & frustrated people all day.

Technical Support agents should not be held to sales goals. The company has sales agents just for that purpose. Customers appreciate being educated about their service, but not sales driven for an extra buck. The company encourages bending the moral & business guidelines to meet your goals, but will punish you if you're actually caught breaking them.

Advancement opportunities are abundant, and the corporate HR structure promises a transparent, fair and equal application & interview process. Yet this never happens - local management will lose your paperwork, or they'll interview you, score you on the interview, but still deny you or approve you based on how much they "like" you. Managers in the call center tend to hold grudges.

I'm new to the corporate side of the company having worked for them going on 6 years now. I worked my way up from an agent in the call center to the position I'm currently in. I felt I was making the right decision but recently after a year in the corporate atmosphere at DISH I'm second guessing that choice for both lack of enjoyment in coming to work and financial reasons. 
Since coming to corporate I haven't seen a single raise. Granted before coming on I recently received a raise a few months back. But because of this, I was told I would not be getting another one. Which I feel a fortune 200 company should raise any employee coming to corporate no matter how soon their last raise was as a thank you for sticking with the company and wanting to being a career within. Aside from that, I was under the impression I would finally be able to utilize my Graphic Design degree with this promotion. However that proved not to be the case as there was only room for one Designer for the team I was going to be a part of. Instead I was offered a position on the training team as an Instructional Designer/Developer. Something I had no experience with, but was assured I would be able to do the work and would receive help with getting me up to speed. 
While I was trained on the software to build our training materials. I received no thorough training on how to write the courses using Blooms and Adult learning theory practices. Which writing courses from scratch still is the hardest part of my job because of this. There were also several criticisms I received from my OFFSITE manager because of this. Yet no time was set a side for me to take some official material to help. Instead I shadowed other co-workers, had them critique my work, etc. I'm finally am getting the hang of writing them but it is hard for me to do so in a timely manner while accounting for Blooms and Adult Learning theory. 
Despite these struggles I wanted to stick with it and see how far I could go. I felt my performance was below my peers but that's because I was new. I did have some bumps in the road early on with learning the new software and how it's utilized on our backend servers so our audience can view the material. However these mistakes were remembered and I ensured they did not occur again. The end of the year came around and it was time for our reviews. Knowing I had struggles I wasn't expecting an over the top review but something average. What I got instead was a below average, because of the mistakes I had made with certain courses when I was new to the position. 
Because the reviewing is so subjective I will spare the details. Essentially it was an inaccurate review from a manager that was OFFSITE most of the year (they did fly in to make the occasional appearance every so often). None of my strengths or improvements over the year were focused on or weighted fairly. This resulted in me losing out on crucial raise opportunity. The max anyone can be raised is 3%. This means you could revolutionize the company, put in hard work every day, and still only get 3%, most people get less then that.
Either way, a raise is all I wanted but I feel like I was set to fail in the first place with not having even known what an Instructional Designer was at the start of the year. My role within the team has been changed to thankfully one that does not require the writing like the previous. Although the new role suits me better I'm ready to find something I'm passionate about doing and like getting up in the morning for. A typical day at work consists of updating course curriculum to reflect recent business changes while using Adobe Captivate 6 to do so. Because this is usually quite laborious, thankfully I get to listen to music while doing so which helps move the day along. My co-workers keep to themselves for the most part and there is NO sense of team. Everyone has a personal agenda. The most enjoyable part of the job is when its getting close to ending for the day.

During my time with Dish network (Echo star) I was given an opportunity to work in a outdoor environment in a set territory in Miami. They provided me with a company laptop and cell phone, 
As an account executive my job was to promote and effectively execute presentations to different companies on the benefits of having dish network services and satellite programing in their offices. Although I did not have to clock in anywhere in a set time like a a 9-5 office job , I still had the responsibility of making sure I was up and working at 9 am. Given that kind of freedom of being on your own, really takes a lot of focus and determination to get the job done, If you had this job and you were not producing, that would come with immediate attention of your supervisors and may result of you  loosing your job.

A day as an employee at  Dish network required the following:
Visit office buildings and strip malls  in a territory.  I had to build a work type pipeline of jobs and network with them though visits ,(door to door ), if there was not a decision maker presently available then I would get their information though the secretary or employee through a business card and put the information  at the end of the work day to the company laptop to an excel spreadsheet through a oracle software program that Dish network provided for me. I would set a time to follow that first visit with a phone call to speak with decision maker and explain who I was, and the reason of the call. I would then schedule an appointment with the decision maker of the company and follow  through with a  presentation of dish network services and the benefits of having satellite programing in their office. I would close the sale and make an appointment for the installer's to come and install the dish and cable box at the new clients request. 

  Most strip malls had around from 5 -10 different offices and business in them along with a landlord for that strip mall. From dentist offices and doctors offices, to sports, retail , games stores. From  nail and hair salons to barber shops , I had to break the ice and interrupt their work and world , and introduce myself . Knowing that interrupting their daily routine was part of my job , I had to do it in a very friendly manner with a non aggressive approach. 

Each of these places had a whole different work environment and atmosphere depending on the type of place it was. For example. When walking into a dentist office it was relatively quiet and there was maybe one small tv playing the same 20 min dentistry dvd over and over while patients are waiting in the lobby bored out of their minds, while  waiting to get work done on their teeth. Other times I would walk into what it felt like a female stock market of a hair salon. very loud and energetic. So I had to adapt to the situation and play it by ear. 

Overall it was a very engaging job, however it is a very aggressive job and the management was not that understanding to how sever the conditions were at times and certain challenges that we had no control over had a factor. I had a supervisor who had very no sales experience , so he did not really understand what our situations were. He was a great person but lacked the leadership qualities I was used to.

The best jobs I've ever had, I would go back in a heartbeat.
I will try to give a rundown of why this is and the pros and cons towards the end so hang with me.

I came into this job as a level 1 technician, coming from a long history of security-based job backgrounds. They didn't care about my prior experience. They gave me the moon and back worth of training, and with every ounce of training came just as much patience. Honestly, the work wasn't hard but it was a lot to take in for a new guy, and not only do they respect this but they have so much patience in helping new technicians grow it's almost absurd. If you can put in the time to work and learn they will take you as high as you want to climb.

The management culture among Dish is amazing. I have worked a lot of unique jobs in a lot of places... Every once in a blue moon you will find that one manager, that is simply amazing. If you were to take that one example of a manager, Dish has them in spades. Every manager grew first as a technician, Then was hired in-house for the job. These guys are strong loyal respectful and know when to push you and when to help you, and they all have been where you are. This culture goes well up into upper management and the company as a whole.

Always involved. Weekly up-training to keep the company goals and focus in mind. Bi-weekly group get-togethers to build strong relations between you and other technicians. A culture that supports technicians helping and challenging one another to be the best. A healthy and supportive team even at the district level. I know at least 9 guys who weren't in my office, that I could call on at any time for advice and help.

Movability, Before Covid hit and my district had to shut down, I had already had 2 promotions. I even advanced from a technician to a tower climber for the 5G towers that Dish was aiming to set up. I wouldn't say I was the best technician but I busted ... for the promotions and they were readily there waiting for me.

I can go on about the day to day of the job now:
I was employed as a remote technician, Basic way of explaining this job is that you took the full responsibility of your work onto your self from the moment you wake up, to the moment you clock out.
- In the mornings this involved cleaning your work vehicle, getting it stocked with the day's worth of equipment that you would need, and making sure you were organized enough to work at a fast pace.
- Checking your gear, making sure you didn't leave anything at the house, and then checking for your first job location all within a reasonable time.
- Driving to each customer throughout the day while keeping up with dispatch about your whereabouts and weather conditions, and ETA...
- Performing the work you were trained to do- and then upselling any additional products that could be offered to help the customer.
- Organized work site, fast installs, top tier customer service, selling extra products.
-And at the end of your allotted workload, you call in, clear with dispatch, and go home to sort yourself for the next day. Ending by clocking out after everything is done, and you're paid hourly through and through from the moment you start your day till the moment you end it.

If you don’t mind misleading customers, this is the right place for you. When I hired in, things were great, pay was great, atmosphere was great. Our hiring class was told Dish was doing new things and that we might be able to choose from different departments. This was wildly incorrect. All those new things were combined into one department. So where I thought I was going to be selling TV products, they also combined the Internet and cell phone departments and you never knew which was calling until the message came up on your screen. If a person called just for internet and you didn’t convince them to buy tv, you were reprimanded and it counted as a no sale even if you sold the internet. The cell phone calls were mostly transferred by customer service and were people who had no idea why they were even being transferred to you and hung up on you almost immediately. While you have a base pay, your commission is based on so many different percentage that it’s unreal. A certain tv package and above. Certain equipment and above. How many minutes you were on the phone. So basically if you had to get up and go to the bathroom those minutes docked your percentage and you got less commission. You were supposed to track all your call metrics on at least three difference trackers without using a second of after call time. Technically they allow you 2 min, but you were expected to track on the call so you could take the next call right away. People were cruel. I was cussed twice that I can recall, once for a solid 30 min. I went to my manager who dialed in and listened to the call but would not take over the call. I was told if they were still on the line there was still a chance for a sale. You were expected to make no plans after shift end because you may get a call that ran long. Not very good when you have children who play sports. My manager once also told me that everyone else on my team was working overtime in a given window and that I needed to as well. I let her know that I had a child in school activities and did not know at that time when I could schedule overtime for the day she gave me, so she told me I could stay off the phone until I got my calendar out and figured it out. The straw that broke the camel’s back for me was when I had a someone try to use another persons credit credit and they told me they were that person after giving me a totally different name originally, I was told I’m not a detective. The company then adopted a “sign up or hang up” mentality, where if a customer wanted to think about it before signing the contract, you had to push them aggressively until they either signed up anyway or hung up on you. This led to getting screamed at A LOT. AWFUL customer service, but hey I was told we were sales, not customer service.

If you’re wondering about turnover, I read that it was 75% before I started. I came in with a class of about 45 people. I watched that class dwindle every single week. When I left I was one of only 6 out of my class still there.

While researching the unrealistic close rate they hold you to, I found that the minimum acceptable close rate at dish was actually the nationwide average for close rate for top rated companies in the country. Even if you meet that close rate it doesn’t mean anything if you don’t meet the other 6-8 percentages they give you. The money is great though as long as you don’t mind lying to customers, selling people things that make no sense for them, and bullying people who want to think about a decision before signing a contract.

A typical day working at a DISH call center is frustrating overall. While you learn skills such as operating phones, chat consoles, and internal billing systems, anything beyond the bare minimum for the job are self taught. 

The co-workers are the best part of the job by far, since they are basically your only support network and sense of camaraderie. 

Management is poorly organized and interdepartmental communication is almost non-existent. The management at my call center had a very reactive mentality versus proactive, and did little to prevent issues and instead asked the employee to pick up extra shifts to cover when inevitable crisis occur.

Suggestions are rarely taken seriously and complaints are filed and forgotten. DISH has everything right on paper, as far as LEAD programs and training, but what is occurring in the actual work place is not represented in any of their reporting. 

A good example would be training. Paper says X amount of employees received Y hours of training. It does not mention if the content was necessary to their department or useful in their daily functions. As long as there is a report saying things are being done, there is no concern about whether or not it is useful to the company or the employee.

Another example is reporting hours in the building. They do not report on how effective you are or what you achieve while you are there, but only about how much time you spent. This mentality obviously promotes dishonesty where employees spend more time in the building being less effective, because the opposite is not recognized or rewarded.

The best part of the job is resolving customer issues, because you are making peoples day easier and establishing trust with the customer that their issue is resolved and the company is trustworthy.

The worst part of the job is having zero control over improving processes. The most poignant example I can offer is DISH Network's policy about  breaking service contracts when you move. If a customer moves to a new location that cannot get signal for whatever reason (HOA/rental rules, or no Line Of Sight for signal), DISH enforces the Early Termination Fee and then the customer has to fight to get it waived. They have 2 years service contracts while most people have a 1 year lease, so this is a common issue. The problem is expecting customers to base their living decisions on whether or not they can get a satellite signal, without having the ability to confirm it. 

When the suggestion was made to provide technicians to go out to potential residences so signal could be confirmed before leases were signed, management decided the cost would not be worth the improved customer experience and reduction in legal disputes.

There are countless other examples, but the underlying theme at DISH is this:

The ask the employee to make the extra effort for a company that does not do the same for it's employees. You are easily replaceable and the abysmal rate of retention is actually preferred, because it is cheaper for them to hire new employees every year than it is to retain quality employees and increase their salary and benefits.

Working at Dish has been an utterly disheartening and soul-crushing experience. From the moment I stepped into the office, it became evident that this company lacks the most basic elements that foster a healthy and fulfilling work environment. In this review, I will shed light on the numerous reasons why Dish is a terrible place to work, where passion and employee well-being take a backseat to profit-driven motives.

Lack of Respect and Communication:
Dish's management consistently fails to treat its employees with the respect they deserve. Communication channels are muddled, and important information is often withheld or poorly conveyed. The lack of transparency erodes trust and creates an environment of confusion and frustration. Suggestions or feedback from employees are routinely ignored or dismissed, leaving them feeling undervalued and unappreciated.

Unbearable Workload and Unrealistic Expectations:
Dish places an enormous burden on its employees by assigning overwhelming workloads and setting unrealistic expectations. Constantly increasing quotas and tight deadlines leave little room for work-life balance or personal growth. The excessive pressure to meet these targets not only leads to burnout but also compromises the quality of work produced, ultimately affecting customer satisfaction.

Toxic Office Culture:
The atmosphere at Dish is toxic, fueled by cutthroat competition and an utter lack of camaraderie. Instead of fostering teamwork and collaboration, employees are pitted against one another in a never-ending race to outperform their peers. This creates a toxic culture of backstabbing, gossip, and an unhealthy focus on individual success rather than collective achievements.

Absence of Employee Development Opportunities:
Dish neglects to invest in its employees' professional growth and development. There are limited opportunities for training, advancement, or skill-building. The absence of a comprehensive career development program leaves employees feeling stagnant and undervalued, contributing to a high turnover rate and a lack of loyalty within the workforce.

Neglecting Employee Well-being:
At Dish, the well-being and mental health of employees are blatantly disregarded. Long working hours, little to no breaks, and minimal support systems are the norm. The company fails to recognize the importance of work-life balance, resulting in stressed, exhausted, and demotivated employees. The lack of empathy and understanding further perpetuates a soulless and uncaring work environment.

Conclusion:
Dish's terrible and soulless workplace culture is a result of its management's disregard for the well-being, growth, and happiness of its employees. The lack of respect, excessive workload, toxic office culture, absence of development opportunities, and neglect of employee well-being are all damning factors that make Dish an incredibly unfulfilling place to work. I would strongly advise anyone seeking a supportive and enriching work environment to steer clear of Dish, as it embodies all the characteristics of a company that prioritizes profit over the people who contribute to its success.

Tech duties are secondary. It's a sales job, but you're trying to force customers to impulsively buy 100s of dollars worth of product. Don't close the sales, you get fired. And if you're numbers are low, you're being threatened to be terminated.
I knew things were bad when and I would ask the veterans what they think of the job, and literally no one had anything positive to say. In fact, the 2nd or 3rd week of my employment, 6 people quit. Because of those people leaving, the existing techs had to cover their jobs, and was given a mandatory extra day to work. So the work/life balance thing they sell has stipulations.
The managers are really cool people, but the actual company seems to be ran in such a way that I'm positive the management will eventually resign in the very near future. They're definitely thinking about it.
The actual TECH JOB was cool. You get to work with your hands, you're working independently, you're meeting new people. In my short time there, I made a lot of money in tips. From what I hear, if DISH finds out you're taking tips you get fired... But EVERYONE is taking tips, period.
I went to training for 9 days. Though you're a technician, about 50% of the training is dedicated to sales. So when I actually got out in the field to do tech work, about 70% of what I did was never taught to me and I had to learn it on the job. By the way, there were people training me who've only been with the company for 2 months... So we're learning this stuff together lol... It's really a joke.
Apparently everyone is either leaving to go to Spectrum or planning on leaving to go to Spectrum. The sales are a huge turn off. Sales I can do easily... But at DISH you're trying to have customers impulse buy a $500 sound system or security system, when they're already irate because their service has been terrible. Even with a language barrier, you better make a sale. Even if the maid is the only one at the house, you better tell the maid to call the owner of the account and make the sale. I was told directly "Don't look at yourself as a technician that does sales... look at yourself as a salesman who does tech work." But I applied for a Tech job 😑
Also starting pay in NY is 17.25... When you do a sales job you're SUPPOSED to get commission as well. Not at DISH. You get a "bonus" which is UP TO $350 per pay period, or $175 per week. The leading sales tech at my location said the most he's made was $270. So imagine what you have to do for a $350 smh.  There's really no insensitive to make an employee stay. They offer free cable service but who cares when you have internet lol
From what I can see, satellite dishes are a thing of the past and I believe DISH is aware of this. They're trying to partner up with Google to increase revenue or be bought out by Google and the best way to do that is through sales. DISH is trying to stay alive but they're doing a terrible job at it.

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