accountant

DNOW

Inside sales. Take customer orders via land line, email, personal cell and txt. Build quote using SAP. Checking internal stock, company wide stock and outside vendors for product, price and lead times. Place order/transfer materials. Print pick lists for warehouse. After order is picked, print material data sheets for every item lot code (heat code) sometimes resembling a phone book. Now what actually happened. NO training from manager on SAP, vendors lists, operations or SOP... NONE. NO training from co salesmen (They had this misconception their job might be at risk somehow if I knew anything) After a few months, I survived a round of lay offs by going to the warehouse/delivery driver role. Warehouse lead wouldn't teach me anything for first few days I was there. I literally just swept the floors to stay busy. I finally gained some trust and was "allowed" to learn a little, mostly that I was going to do the hard labor and hard jobs. The warehouse lead assigned deliveries based on who he liked, his buddy got the short trips (30 to 45 min), while I got the longer trips (3 hrs one way). Examples of mgr ineptness, asked on a friday at 2pm to deliver an order 3hrs away... Was told "it had to be there today". I just barely made it to the customer as they were leaving for the weekend, thankfully the customer mgr stayed to unload my truck. When he was finished he asked me why I brought the materials, I told him and he laughed saying "We wont start this job for another 4 to 5 weeks!!" Rotational evening/night and weekend on call. I was called out on a sat to deliver materials, customer "needed them yesterday". I went back to same site the next week, the materials I brought on sat still on the ground were I put them.... The 3rd mgr I had also ran the next closest branch, he stole our sales for his branch and ran us into the ground... We all lost the next round of layoffs.

After working many years for a company, job safety should not feel like a problem. That is not the case with DNOW. Over the course of 6 years 
you can work your position and many others to keep a branch open and running. You can take home hours of work just to keep up. You can take on new duties as people come and go. You can have the most knowledge  in the building of the system they are running. You can be loyal and never take the many other opportunities that were offered to you by competition....and DNOW will still not value you as an employee. 
After enduring a pregnancy full of complications that caused me to be out of the office, upon returning from my maternity leave - I was told that my manager title was no longer needed at the branch and that my duties had been "absorbed". Legally because they had to have a job title open for me to return to, they offered me to return to Sales...which meant loosing the pay and vacation that I had worked 6 years for. I had been with them long enough to know that I was not signing any document that stated that I was agreeing to a new position with the terms written in bold "both parties have the right to terminate under any circumstances". I had witnessed similar situations and negotiations before--where they will offer an employee something that is less than what they were promised in hopes that they will walk away. Having no doubts that they were not planning to keep me around and feeling completely disregarded as an employee, I folded. I made the decision to leave for their competition--who were more than happy to have me on board.

After I was accepted I was promised a raise after my probation period (usually 90 days). 16 months go by and never gotten a raise. Bonus were also promised quarterly, only received 2 very small bonuses. Benefits are lack luster for blue cross blue shield. Had me delivering material that required a CDL to haul when I only had a DOT card. Lack of any hands on training was disappointing. Management didn’t seem to care about their employees what so ever. For our Christmas party corporate told us they won’t be buying food and if we wanted one we had to do a pot-luck. Overall pay was pitiful for a lame economy. If you lived in a box with no mortgage or family you could afford to work there. Overtime pay was far and few in between, if I reached my 40hr on Friday morning with no scheduled deliveries I was sent home which left the office ladies to do my job in the warehouse for the rest of the day on top of doing their regular job. Bad communication between all branches in the district 

With all that being said it gave me the experience needed to get a job with a real career

The first couple months I loved my job. That soon ended with the puppet games the area manager liked to play. Dnow is a great company as long as you work out of the main office in Texas. Everywhere else? If you have a good branch manager you’re golden. If you don’t you’re screwed. My own experience: The company will overlook serious ethical issues at the direction of management. The good old boys network is solidly entrenched here. Doesn’t matter how hard you work or how well you do your job you are expendable. I was told repeatedly by others within the company how good I was at my job. That didn’t diminish the bull’s-eye on my back from our branches favored “pet”. If you are a favorite you can do no wrong no matter how inept you are at your job and your lies against others will be believed as gospel truth. 
If you get a job here don’t plan on staying long. Corporate training/trainers are great. A lot can be learned. Political manipulation is rampant. No longevity. A few carry the workload.

I would receive Bill of Materials for several jobs.  This material would consist of Pipe, Valves, Fittings etc. I enter this material in our system.  For the material we do not carry or do not have stock in, I would call on Vendors or Manufacturers and request quotes or negotiate pricing.  This material would have to be available within a certain time frame.  I would coordinate with our Branches, Vendors and Manufactures to make sure these lead time could be met.  Once my customer calls on this material, I then call trucking company's and schedule pick up and delivery of material.  I would receive the material in our system, obtain signatures and bill our customer. 
I learned time management and communication.  
The hardest part would be the down time.  From time to time there would be long periods that jobs would be on hold.  
The enjoyable part would be the satisfaction of completing a job.

Upper management doesn't communicate with the field employees, they do not respond to reality, and have high demands that will make the customer upset. They want you to provide good customer service, but give you very little room to do so.  Corporate treats the field like their red headed stepchild and doesn't appreciate or realize that without the field doing the work, there would be no corporate office or company to be ran. Overall the environment is stressful and you have a lot put on you.  The more you agree to do, the more they throw on you to do.  If your looking for a company that you can remain at for a long time, this is not your place.  The first thing they cut when it comes to downturn in the industry is the people.   They feel that the people are very replaceable, no matter what your title.  

My day begins at 8:00 A.M. and each day is very routine. I have learned a lot during my employment with DNOW. I went from being a Receptionist to a Inside Sales Specialist so that says a lot for the company and myself. 
  I am disappointed in Management. They show up, go straight to the conference room and close the door. They don't speak to any of the employees. I believe when you are in a higher position you lead by example. Every employee plays a very important role within the company and should be treated with respect and made feel that what they do is appreciated.
 DNOW has a good Team that works well together. The hardest part of the job is working your hardest and it goes unnoticed. What I enjoy the most is communicating with my customers on a daily basis and the people I work with.

Worked for DNOW for quite awhile. The culture of DNOW changed the moment the fired their ex-CEO. Many of their founding leadership has left or retired and they are now navigating with a different mindset. They underpay their people and overwork many of their employees. There is a disconnect between management and their people. The perks are that there is a nice flexibility and autonomy in certain groups that allow you to choose your hours. Though, they say they care about you and your family they do not necessarily show that same resentment. For example, I was penalized twice for an injury and illness with little apathy on the subject. They will cut you as soon as it is agreeable to them and they care more about the balance sheet then the individuals that devote their livelihood there. Relationships at Corporate are paper thin and mean little when you are cut from the group.

It was ok but the drive was horrible. Manager who hired me quit 2 months later and his replacement was a yes man with a desire to move up as fast as possible and would step on anyone to get where he wanted.  Others in the group were too young and inexperienced to be in the positions they were in and somehow felt they were in lead roles when they weren’t. Too few accounts and revenue to keep the company fully running. They were laying people off left and right when their competitors were thriving. I wasn’t there long as I didn’t feel like the company was in a good place and got tired of people with less experience and product knowledge trying to tell me how to do my job. 

I started working there several years ago. I was already employed at the time and left that job for this one. Looking back at it all that was a terrible mistake. I could give a plethora of reasons not to work here, but I don't want to take up your entire day so I will get straight to the point. You work long hours, can't take vacations(because of work), and you're still not appreciated. You have no room for advancement and you only get a raise if someone quits. In six years I received only two raises and each time it happened was when someone quit. I watched the company lose quality workers because of the work environment and compensation.

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