automotive service advisor

claims analyst

customer service representative

accounting manager

senior accountant

DOWC

Growing business but little value placed on people. 

When issues come up, the tendency is to accuse, assume, or blame instead of asking questions or coaching.  Middle managers have been belittled, blamed, or screamed at in front of staff.  Speaking up to try to fix problems is seen as aggressive.

All this combined with an increasingly political culture and no HR Department makes job security low. Good employees can be let go at will, without warning, asking questions, or agreement from their direct supervisor, then spoken badly about to staff. 

A typical day in the Claims Department is high volume, high stress and staying late to keep up. Instead of appreciation, you're more likely to get accused of not doing enough.     

Very little participation in health benefit costs and a one time bonus can be used in lieu of an annual raise, if there's a raise. 

I liked my co workers.

Treat people with respect and value good employees.

When I started working here, I was excited. I had multiple responsibilities and took care of what I needed to do. However, I was let go out of nowhere without any warning.

I poured a lot of energy into my work to make sure it was accurate and complete as possible. However, the managers gaslit me constantly and spent countless hours with other employees training them. I was still a fresh new hire and learned as much as I could on my own. When I had questions, the manager simply said they don’t have time and walked away or looked furiously angry when I approached them for questions but were containing their rage.

I honestly thought I could grow at this company, but as soon as I completed all of my projects, I was let go and without warning or notice too.

Career advancement and job security is not a certainty at this corporation.

From the beginning I felt welcomed and appreciated into the DOWC family. I say family because everyday spent at DOWC leaves you with a sense of belonging like no other. Great communication, teamwork, and leadership only begin to describe the positive atmosphere DOWC provides. Everyone from the guy/gal sitting next to you to the owner of the company go above and beyond to help you become the best version of yourself, and meet your future aspirations within the company. I come in everyday knowing that I work for the best warranty company and this pride drives me to better serve our customers! All this is topped off by an excellent benefits package,  flexibility with sick/vacation days and a great salary. Truly one of the best decisions of my life was accepting my position at DOWC. Thank you!

Overall DOWC is a great place to work as a claim's analyst. The only issue I found as an area of opportunity was the vehicles of communication with their remote team. I am inclined to believe that if they paid the same level of attention to the remote team that they do the in-office staff, I trust my personal experience would have been much better. They do have a caring and dedicated management team, and the company aims consistently to do the right thing for their partners, customers and employees. I am sorry, it did not work out for me, but I would highly recommend the company as an ex-employee and or customer.  Best of luck to all at DOWC!

After spending 35 years working for various dealerships, some single dealerships and some as part of a group of dealerships, I am excited to finally being treated as a person with opinions and ideas that are readily accepted. With the other dealerships I was employed by, you were treated like a number on a spread sheet rather than a valued employee. I can definitely see my employment here lasting until far into the future. With excellent compensation and benefits, as well as being treated as part of a family, it is by far the best experience I have ever had as a employee!!

Absolutely A+ rating!!

Much like most of my co-workers here, I ended my service advisor career to be a warranty administrator at DOWC for a healthier work/life balance. I spent the first 2 months at this company extremely suspicious of how friendly everyone was to me. It was hard to believe that people actually cared not only about giving me all the tools and resources to succeed, but how accommodating they have been balancing my kids schedules during this crazy pandemic. Genuine people who genuinely appreciate your time and efforts. 

I am thankful for the opportunity to be part of DOWC. There is this sense of collaborative success and camaraderie that you just don't always see in other work settings. DOWC is a very "Team First" mentality. DOWC Company gave me so much confidence that I will be successful. 

Additionally, I appreciate the company taking the time to hear my scheduling concerns and worked with me to find a happy medium. This shows how much respects the balance between work and life, and the reason why I thoroughly enjoyed working here.

On a typical day I take a lot of phone calls from customers who need direction on getting their car repaired. I always feel like I've accomplished something when the customer has a better understanding of what they need to do to get their car fixed using their warranty. Management is very supportive & is always there to help when I have a question. 
This company is growing very fast & I'm very happy to be a part of this awesome team.

I'm not big on reviews and I never in a million years thought I'd be writing one about a job, but I felt it necessary in this case. It's just an overall great place to work, everyday is nothing like the last, bringing new challenges and leaning  in a great environment, where help is always available if something gets too tricky. Excellent family owned business with the support, organization, compensation and benefits  of a large company.   

The company definitely has room to grow and become great, however, the upper management/executive team is really making it tank. There is no trust or freedom given to the employees. There is also never a straight answer on what is wanted/needed. Information is treated as a sacred thing that is not shared between departments rather than working together as a team. Coworkers who are gossiping about one another including those that are higher up and should be keeping information confidential. 

Top Job Titles	Average Salary
Automotive service advisor 1 salary reported	$31.50 per hour
Claims analyst 3 salaries reported	$30.83 per hour
Customer service representative 2 salaries reported	$25.91 per hour
Accounting manager 1 salary reported	$102,500 per year
Senior accountant 3 salaries reported	$85,833 per year

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