field sales representative

sales representative

call center representative

warehouse associate

entry level sales representative

DSI SYSTEMS

If you want a real expectation of this role within DSI, please read this review. Things need to change with this role and the entire company to even be a decent company to work for. 

Typical day of work: Start time is 9:30 in the morning where you have to travel inside of your territory. Your territory could range from 20 miles to 450+ miles. If your territory is a big one (which most of them are), then you will have to schedule overnight visits to be able to visit the stores far away. This could be one-three days a week staying out of state. This was something that most people don't know they have to do until they start this role because it was hidden in the interview and new hire training. Most expectations are when you start UNTIL the first day of work. 

You have to visit at least 5 stores and finish by 6 P.M. but usually, you will be gone until 7-9 P.M. because of store visits being far away from your home. While you are at the stores you have to visit, you will be having a huge list of things in surveys you have to complete every day at every store. You talk to all wireless reps with all different companies that sell AT&T phones and partner with management, their management, the company that sells AT&T management, and make sure you have their contact info to make sure you always answer their phone call with anything they need. If you don't even when you're off of work, you will be looked at as lazy and not doing your job right when you just want some work life balance. You will also be reminded that "the best reps always make sure they answer calls of management to make sure we keep the relationship with our partners" by your manager and upper management. 

Management: This is something that I could talk about and make a book on, but to summarize it with this company, your own manager, and all upper management is all about protecting the company and not you. You are a number at the end of the day. You will be reminded of this when situations arise. You will also be reminded that 40 people got laid off that had many years of experience without any notice because "We needed to lay people off" when just a couple weeks earlier, you find out your company you work for had a record breaking year for sales. This summarizes management in a nutshell. 

Workplace culture: There is none unless you like toxic cultures inside workplaces. If you do, then this is the perfect job for you. 

Hardest part of the job: All of it because of expectations of management. $45k a year salary for working 60+ hours including on call and making sure you do a perfect job in all the things you have to do with this job including training, merchandising locations, maintenance the kiosks, and so much more things makes the entire 5 different jobs you have to do in one the hardest part of it all. 

Most enjoyable part of the job:



DSI needs to start caring about their field workers and not make them all feel like numbers. If they don't, they will turn into a sinking ship making everyone fall with them. 

What is the best part of working at the company?
I personally think the benefits are absolutely amazing, the culture of the company and its management are amazing and the pay is well above the market standard. I personally have had alot of jobs and seen alot of things, I will confidently say this is the first time I actually felt like the management and company culture vauled there employees. The training was very extensive, The ongoing support and training is stellar, I also know from personal experience they do frequently hire from within. I would honestly recommend this company to anyone who can work in a sales related field. I actually have family members looking into roles at the company, because of how well the pay is, how good the benefits are and just overall how well they treat you.

What is the most stressful part about working at the company?
It can be stressful handling the member complaints, as they can be rather upset, but there losing money and who isnt gonna be upset about losing money. So it does require thick skin and genuine care.

What is the work environment and culture like at the company?
Absolutely amazing!! I have met about half of the upper management and they are truly down to earth, caring people. Alot of them actually started in sales or related positions within the company and they arent too "proud" to talk with people all the way down at the "bottom"( though they dont like to look it at that way). Like I said, im at the "bottom" and have personally met and talked to Vice presidents,directors, District managers and regional managers. They frequently take input from everyone and hold company wide challenges frequently, alongside alot of charity work and events.

This isn't a horrible job if you thrive in toxicity. Upper management is constantly changing the daily operation of the job and then threatening write-ups for not performing. The company has zero resources for mental health. The HR department is a joke that has a turn around time for inquiries of around 6 months. Our commission scale just got cut and 30+ people were let go despite the upper management raving about how good of a year we had and are having.  Oh, and those layoffs? They brought them all onto a zoom call at the same time in the middle of a workday when some people were already 3 hours from home tending to clients and told them effective immediately they were unemployed. We are talking people who had been with the company 1, 5, 10, and 25 years all on the same call. The changes they are implementing are counterproductive and when given feedback on improvements to efficiency and job performance we are told "It is what it is." Every time we have any kind of issue that we bring up with management we are reminded of how replaceable we are. The company boasts a family like environment and that is true, they are just like my family that is toxic, manipulative, and caused me undue amounts of stress and therapy content. And they actively boast promoting from within, which is another blatant misrepresentation of the truth. Also, they might guarantee in the employee handbook annual job reviews and performance based raises but the FSRs hired today make the same as someone who's been here several years. Also, we are prohibited from discussing compensation.

A Typical Monday consisted of Planning your week, writing promotional email & marketing plans and calling on key retail accounts to review their sales over the weekend.  Tuesday, Wednesday, Thursday consisted of road travel seeing key accounts to strategize marketing plans, review and balance inventory and ensure the store was merchandised properly.  Friday's were review and reporting day's to prepare you for the next week .

The thing I learned most from DSI is that the retail world is tough without a good business advisor and that if one truly puts the client on the same level of the company and builds a relationship first, then outside competitive pressure is minimized and continued success will follow.


The hardest part of the job was time management.  In a world of shrinking margin and increasing work loads it was hard to manage with only one support team member all of the workload.  We as a territory tried to resolve this by using drop box to push out as much information electronically that we could.  It reduced quite of a bit of the work/stress load on the team.

The most enjoyable part of this company is the ownership.  They are good people and it is very nice working for a large organization in which the owner's are accessible and treat all level's of employees with courtesy and respect.

When I started the company seemed great and the job was fun and straight forward. Since then the company has cut commission 3 times, taken away our Saturdays off, added 5-6 new duties to the position with less compensation etc. Insurance premiums for the employee and their family are insanely expensive and not possible to afford on the salary. It costs LITERALLY half of your annual income to insure your family. The 401k match is lower than most companies. Only 2 weeks paid vacation per year for the first TEN YEARS you work here, at which point you finally get a third week. All expenses have to be fronted by the employee and then reimbursed but you don’t make enough to afford to front costs. Traveling often COSTS you money because you don’t get mileage pay when you travel. The mileage reimbursement is well below the federal amount. The company operates on the buddy system. Most of the people in the upper levels of the company were old buddies of the CEO. If you are “in the club” you get all the flexibility in the world, if not you get none. The company is constantly playing gotcha. 

DSI used to be a great place to work but they’ve quickly made it horrible. Every month just about there’s new responsibilities added, don’t expect to ever be able to keep up. Management has no clue what their doing and are always starting ridiculous initiatives. 
They’ve recently cut everyone’s commission and for non sales rep they’ve cut salaries, even though every year for more than a decade they break a record for profit. 
Management has stopped caring, they don’t care and don’t even pretend to care about FSRs wellbeing or job satisfaction.
The salary is set and there are no raises, don’t bother asking. 
Insurance costs have also gone up and probably will keep going up each year. 
The 401k is terrible, and you have to wait a year to qualify. 
The vacation policy is archaic and they have blackout dates for months at time. 

I wouldn’t recommend this job to anyone, people have been quitting left and right because of how awful they’ve made it. 
Just avoid DSI

What is the best part of working at the company?
The best part was the family orientation when I started and how we motivated each other and boosted moral in one another. The work place was fun we couldn't wait to get to work the next day to see and learn new things and voice your opinion about the job and it actually mattered and or considered. But those people that brought that energy are long gone and I still love the job!

What is the most stressful part about working at the company?
Working with individuals that forget they work for the company. And walk around complaining all day they need to do this or that. I'm like this company was established before you got here and will remain when you leave.....lol. Never really looking at just being a team players and learning and understanding the flow of things.

What is the work environment and culture like at the company?
Now it's very quite all you hear ar keyboards being tapped on. Professional environment for sure and it is still growing.


What is a typical day like for you at the company?
It's not stressful that's for sure.

Everything good about the job was stripped away. 
Throughout my time at dsi it felt like they were trying to make the job as miserable as possible, never once have they done something to improve the job 
Management obsesses about pointless KPIs 
The job is incessantly micromanaged 
The pay is low, they do not provide any raises and they’ve cut pay more than once
The Insurance is crazy expensive
The time off is a joke, they provide only a few days off and half the year is blacked out fir using your vacation 
The 401k is meager at best 
There is no work life balance 
Almost every month there are new duties added to the role 

Management knows full well  how unhappy the FSRs are and they simply don’t care. The company likes to parade around that they’re a family company and care about the employees like a family but the only family thru resemble is an abusive one. 
Don’t work for this company, you will regret it. 

I got the job right before COVID.  I was flown to Dallas to meet the team.  It was a good way to learn about the company.  I was offered free booze and to go to a strip club that first day (I declined the latter).  When COVID hit, there was some anxiety that the company would fold.  Doug the CEO pulled us through the storm while continuing to pay us to work from home.  Within 2 months we were told to go back in the field.  Living in MA, it caused a fair level of anxiety traveling to multiple hot spots every day.

The job was straightforward, you visit your stores and work alongside management and reps to sell more AT&T. 
As the years passed it got worse, they went from Mon-Fri to Tues-Sat.
Very low mileage pay for the amount of driving they make you do.
They took commission from California.
Everyone in the country gets commission but you, even though cost of living is the highest.
They kept adding more and more responsibilities and pay stayed the same basically minimum salary. 
You get calls from reps on your days off, they added their new program edm where they put young adults in charge of more young adults to miss-quote people and mess their accounts and you pick the pieces while they get pay their commission.
They did a reorganization after one bad year and cut me and half the team.
AT&T should handle the program themselves. 


Top Job Titles	Average Salary
Field sales representative 25 salaries reported	$54,300 per year
Sales representative 30 salaries reported	$50,250 per year
Call center representative 1 salary reported	$40,000 per year
Warehouse associate 3 salaries reported	$16.17 per hour
Entry level sales representative 3 salaries reported	$47,500 per year

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