estimator

customer care specialist

assistant superintendent

sales representative

sales administrator

DSLD Homes

I was a New Home Sales Consultant that worked for 100% commissions.  The money was great when the builder built the homes on time but that was inconsistent at best and it was stressful managing customers when their homes were delayed.  Once lumber and material prices went up management decided not to provide coverage for the model homes on the sales persons days off.  We were expected to respond to emails and answer our company cell phones 7 days a week.  Since the Florida Panhandle division did not offer sprinkler systems sales was responsible to water the newly installed sod until the homes closed and this was a very time consuming process since you had to move the sprinklers around the yard in your dress clothes.

Your contract pays you for 60 days of closings after you leave which is not common in production home sales so this was a nice benefit.  

Purchasing department was difficult to work with and would throw you under the bus at the first sign of mistakes even if they were not your fault.  You were responsible to double check that the color and upgrade changes you submitted to purchasing had been processed due to the fact that sales used one system and construction/purchasing used another so this increased chances of mistakes being made.  

Stressful company to work for (like many production builders) but if your single and have no life and want to make good money, (assuming you have a good building supervisor in your community that actually builds the homes with pride and on time) this could be the job for you.    

A typical day involves following up with current buyers, making calls to potential buyers, maintaining specs and model homes, writing contracts, and managing day-to-day follow-ups on existing contracts. You will learn to manage your day using CRM systems and gain extensive knowledge about the build process. You will also coordinate with your community team, including the loan originator and superintendent, to ensure a seamless process for the buyer.

The company culture can be stressful due to micro-management. While team-building exercises and contests are intended to help, they often feel forced and lead to further micro-management. The focus frequently shifts from selling secondary products, such as extended warranties and mortgages, to keeping up with CRM entries and ensuring folders are up to date. This inconsistency in priorities and pressure can create chaos and confusion, as it is unclear what is being emphasized at any given time. There are also signs of favoritism at the management level.

The most challenging aspect of this job is the micro-management, which stems from upper management and cascades down to local management, increasing pressure on area workers. However, the best parts of the job are the compensation and the interactions with buyers.

Potential to make great money but plan to work A LOT and most weekends (including Sunday). It is not unheard of to work 12-16 days without being allowed a day off and you must coordinate your days off with two other employees schedules before being considered for days off. Many wonder how it is even legal for reps to be expected to work as much as they are expected to. You are always on call and expected to answer your company phone 24/7. Work/life balance is essentially nonexistent so this is not the place to work if you have a family. Doctors appointments and family priorities are frowned upon. There are no sick days or paid time off just a total of 10 “pto days” that you are not paid for and expected to still be available for work calls/emails throughout those “vacation days”. Depending on your area, management will either make your job slightly better or a total nightmare. Sales is not supported and that comes from the top. Sales caps at any time are always a possibility and you are a 100% commission employee that will still be expected to work model home hours 10-6  plus 3 weekends a month. The lumber crisis has definitely made the situation with sales caps worse and no compensation and extra time was given to sales staff to make up for lost wages. Tons a potential for an individual that is career focused and without a family but there is a reason most reps burn out and within within 1-2 years. Turnover is high in sales. 

It really depends on who your PM is and if they like you. There is one Baton Rouge PM that most of the superintendents don't like working for/have left the company because of. 
When I initially wanted to work for DSLD, my area had superintendents in the same position 5-10 years, sometimes more. After I started, it became apparent that a lot of the "lifers" were getting out or quitting because they were being either pushed too hard by the PMs, or just didn't have a good work/life balance(good luck taking a vacation longer than 2-3 days) to justify keeping the job. These issues mixed with the fact that the pay just wasn't enough, especially for assistants(there are many positions within the company you can do less work and make the same or more). They tend to take advantage of assistants and interns. All of that being said, production building is a tough cookie to crack, but if I were upper management, I would put more focus on pleasing the one position that predominately affects how the houses are built.

DSLD use to be an amazing company to work for. They have gotten very greedy and no longer care about their employees. If you have a waiting list they tell you to choose people who are pre approved with DSLD Mtg even if you have buyers who are pre approved elsewhere but can’t qualify with DSLD and have been waiting longer than those who are pre approved with DSLD Mtg. If you try to be ethical and do it right your job is threatened. It ends up being as a toxic place with fear mongering management. Think twice before you decide to work there and remember you are absolutely replaceable. They don’t care at all about you.

You will meet and help so many people looking for their new home. It is a very exciting process. It can be stressful especially with the market at times. A lot of communication with your buyer or prospects. You get to know them on a personal level. Some are fantastic but some will never be satisfied. They are a production builder but build a quality and energy efficient home. Always looking for better products that will benefit the buyers. DSLD has a great warranty on their homes. You will have great service after the sale. 

Working in this line of business was a challenge at first, in which I do appreciate from time to time. But once I got the hang of things, it was most enjoyable. Learning many aspects of a new construction home and community and how it's built from the ground up. All that pertains to the zoning and surroundings of the home fascinated me as well as the constant updates of someone's home being built. Every phase from the lot on up to the color of tile was intriguing. Very detailed oriented, and lots of legal paper work involved. I enjoyed helping my realtors make the clients happy to move in to their newly built home.

I have been very blessed to have had the opportunity to join such a wonderful organization.  I enjoy my workplace to the fullest and look forward to furthering my career in the real estate field.  My personal life has taken a turn and my significant other is seeking employment at this time due to an economical oilfield layoff.  I or should I say/we are willing to relocate as it is a dream of ours to live close to natures shore to call it our home and hope that we are blessed in the change of our lives.  We are hardworking individuals who wish to earn an honest pay at a place we consider a nesting place until life takes us elsewhere.

A day at work would consist of planning and scheduling for up coming projects in the office and out in the field. Fallowed with communicating to sub-contractors on progress. Daily check ups on issues and problem solving. The work place was very structured but everyone was given the opportunity to be creative in their own way. The most enjoyable part of the job was the mentors that were willing to go out of their way to educate others and help in different areas when called upon or needed.

DSLD Homes management was available for support, training and tools needed for the job. I learned a lot about the industry and I am thankful for the opportunity to have been a part of a great team. A typical day at work sometimes started before 7am and did not end until late evening. (8pm) Although I love to be productive, sometimes the hours on the job including every weekend became a lifestyle without balance and little to no time with family. Hence the long hours and rarely having a day off was the hardest part of the job. Other than that I enjoyed my time with DSLD.

Top Job Titles	Average Salary
Estimator 3 salaries reported	$13.50 per hour
Customer care specialist 2 salaries reported	$12.68 per hour
Assistant superintendent 2 salaries reported	$20.00 per hour
Sales representative 1 salary reported	$90,262 per year
Sales administrator 1 salary reported	$57.58 per hour

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