data entry clerk

clerk

customer service representative

senior clerk

research analyst

DTSV

The work environment is extremely stressful, high visibility and constantly flooded with out of scope work. This would normally not necessarily be a problem, but the job is paying the least of any industry in the area for the responsibilities. 

They have a policy for Operations Supervisors that goes against their own employee handbook. The policy  is to work over 40 hours a week. No additional perks, pay or appreciation. Working over 40 hours is not a problem, pointlessly working over 40 hours is. If all work is done for the day, you still have to work the same amount of hours (averaging 45 to 50 a week). 

We can talk about HR - completely useless. If you bring this up to them, they will ask you to talk to your own management about it and do nothing about it. There's only 1 person in HR who's actually knowledgeable but cannot do anything about it. 

There is 0 morale at this company because employees aren't allowed to talk or interact with one another. If this is noticed, they are expected to keep their heads down and go back to work. The only good thing this company had going was the WFH which is completely gone now. 

As for management, most of their management is there because they lasted at the company long enough. Not because they are the most competent leaders. A few have been accused of SA and were allowed to stay. They are not willing to improve conditions for their supervisors, for their analysts or workers. 

I could not recommend this place any less.  However, if you are in need of a security clearance, go for it and take it to another company who has values. 



A typical day for a General Clerk at DTSV changed almost everyday. I just learned how to look for things. Pure micromanagement. Hardest/most stressful part of the job was dealing with the constant changes of company policy and work procedures. They had a lot of rules that weren't enforced enough. Most enjoyable part was getting paid and leaving. Lunches/breaks weren't very respected by management/HR. At this location, there was no free parking so employees had to pay for their own daily/monthly parking (very expensive). Very disorganized/unclean atmosphere and office space. Didn't care about an employee's workspace. They improvised a lot of things which would tick me off because it showed me that they didn't care about the quality of a job. Production reports were due daily with goals that needed to be met regardless of the amount of work that was available. They hired new people constantly which, in actuality, isn't a good sign but it shows you how fast you can get a job here and that they didn't have many standards.  All in all, if you are someone who wants to succeed and move up in life both financially and career-wise, this is not the place for you because you will feel very stuck. If you're a person who doesn't mind micromanagement and making just enough money for rent, car-payment, food and small entertainment activities like the movies or dinner, then you should give this place a try if it fits your needs.

a typical work day work start with looking at what was left unfinished the day before and check the quantity of what was received electronically early in the morning. Then immediately start completing the carried over and get it ready to be picked up by GOV scanning contractor. Once completed, get all the work receiving forms and logs ready to be filled up and start dispatching the work as we receive it. Keep on checking email for any government or DTSV management questions or task to be completed. keep on quality checking the completed work from processors and simultaneously send work received reports to the management. Receive questions from processors and try to find solutions to all otherwise, forward them to government person of contact. Upon the GOV response, give the document back to processors or get the document ready to be sent back to customer after recording it on the returned mail log. The tasks are multiple but once we are well organized it's all become fun. the management is always ready to send more people over to help whenever help is needed. 

The pay is about the only good thing about working for this company, but the nonsensical choices made by the higher ups and the absolute terrible excuse for communication make each day a nightmare. When it comes to speaking up about an issue or a concern, your time would be better spent talking to a wall, because at least a wall won't lie to you or set completely unrealistic expectations for your area of work. The amount of times that upper management will tell us one thing and do the opposite is truly astounding. On top of this, the outlines for taking a sick day or a vacation day are so unclear and needlessly complicated, there is a good chance that you will "get a talking to" regardless of why you used your paid time off. The general morale among employees has only gone downhill since this company took over a year ago.

A typical day at work for me is to start my work on time and complete all the work assigned. The management understand the person and their family obligations. And also allows the employees request and needs for flexible schedules. The management also allows the employees to celebrate their own New years and Christmas. The hardest part of the job when there is a problem between employees and you have to be part of it as a witness . The most enjoyable part of the job for me is when I help the employees with their questions and complete my work on time. Also during Christmas party when almost everyone in the Company have joined including the bosses. What I have learned throughout my years of working with the Company is to love what you do and give respect to everyone including all the bosses and co-employees .

Don't recommend working here. They aren't upfront with the rules of the job. They don't tell you how strict they are with production and making mistakes. They expect you to be a robot and not make mistakes while maintaining the production. They aren't very accommodating with people who have disabilities. Their accommodation for someone with a disability that requires constant attention is by allowing them extra unpaid breaks and then have to work extra at the end of the day because if you have less than 40 hours you can get in trouble. No paid overtime. You are required to work extra hours (no overtime pay) when there is a holiday. You can get fired if you don't meet their production. All they care about is money and not the employees at all. 

I've worked at DTSV for almost 4 years. The pay is competitive in the area and the benefits are very good. The environment is fast-paced on our customer's site and you have to work well with others. It's true, you do have to have good attendance and show-up to work on time.  

Most importantly, I have had a career at DTSV and not just a job.  I started as an entry-level Clerk, then was promoted several times and now I am a Supervisor.  Management has been very supportive of me and they seem to care. I had to be out of work due to a family issue and the company was very understanding.

If you don't mind working hard and want to grow in a company then I recommend working here.

There is a tons of information to remember during training. SOPs can be a bit outdated sometimes. When in doubt, ask your supervisor and they are more than willing to help out. It was a good decent "Dead-end" type of job. There is advancement in positions, but don't have high expectations. Grab your workload and get it done before your shift ends. The pay is decent, at best, for the work. There is a lot of rules you have to abide by. Grab your workload, sit, and finish your work. Simple as that. Micromanagement is almost non-existent unless you continue to make a LOT of mistakes. Rules may change constantly, if you have questions ask your supervisor.

Management is not responsive; very poor communication. Not uncommon for email inquiries about aspects of the job/policies/procedures/etc. to go unanswered. 

Very little to no room for advancement, depending on your original role. No attempts to develop employees or maintain employee morale or engagement.

Underpaid compared to industry standard/locality, and the company has been pocketing pay increases that are built into the contract for some positions, rather than pass them on to employees.

Policies are enforced unevenly. Sometimes they don't care; at other times they micromanage. Management will often leave employees alone for months at a time and then criticize behavior that could have been guided all along.

Benefits are substandard compared to other, similar companies.

Job itself it’s okay. Coworkers are so nice! It’s not hard, but it gets boring and most of the time there’s not  enough work for everybody in the morning shift so everybody is scrambling around for work.  They demand too much for the pay they want to give, and they pay the same rate for overtime. It feels as though they don’t value your time or life balance of employees.  Management is extremely condescending and they have terrible communication. They have too many strict rules, and they make up work and rules as they go. This place needs to have better structure and if they demand so much from employers they need to bump up the pay rate. Using sick days will get you fired, even if you have doctors notes.

Top Job Titles	Average Salary
Data entry clerk 3 salaries reported	$20.52 per hour
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Senior clerk 2 salaries reported	$24.77 per hour
Research analyst 2 salaries reported	$20.74 per hour

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