warehouse associate

customer service representative

forklift operator

warehouse worker

maintenance technician

Dal-Tile

The plant manager does not understand how any department operates on the floor. When confronted with issues, the plant manager takes the lead person of the department's word - PERIOD. If you are not the lead then you are subject to anything the lead wants to put you through. To make matters worse, the lead is always someone who is friendly with management inside, and outside, of work. This means that your word is meaningless as you are an outsider to the group. 

If you are able to prove something against what your lead and/or management has said/done, you will be ostracized and pushed out via verbals, write-ups, and more. The plant manager has even refused to view things to prove someone's point because they weren't the lead. Additionally, the plant manager chooses not to understand things that go against what a favorite has said/done when they are explained.

Paperwork from years prior can, and will, be used against you; however, photos, paperwork, and/or other people's word from a month ago is "Too far back to do anything about."

You as a person are nothing but a body to management. They prove this by refusing to fix issues with comfort-ability on the floor. You have an A/C unit supplying cool air (via swamp cooler) go out? It isn't in budget to repair/replace it. A wooden chair breaks? "Sitting while inspecting/unloading is a luxury!" - Management. Anything at all in the office go out? It is fixed the same, or next, day!

HR and the plant manager are best friends and discuss things that aren't supposed to be discussed. You can bet if you tell HR something that the plant manager will know within the hour! This pertains to anything, especially harassment via phone calls after your work hours are over, things the lead says you've incorrectly done when you have performed your duties perfectly, and much more.

HR cannot pay most people here correctly, as well. You must sit down and calculate your own pay, then send everything to HR in order to MAYBE have it corrected on your next check. Pay has been incorrect in the range of seven to over a hundred dollars with just me!

You are given eighty-five dollars a year to buy boots on the company. I've used the form supplied by HR to purchase boots from the boot truck that is brought to the plant for employees to try on and purchase from; then, had the eighty-five dollars deducted from my paycheck not once, but twice! It took around two months to have that money returned.

Insurance has a deductible that is unreal. Two people have diabetes and pay everything out of pocket up to around five thousand dollars a year before insurance kicks in and covers a small portion of their meds. 

If you are not a favorite, do not kiss-up to certain people, or have the wrong last name then you will be stuck with no promotions due to every favorite receiving them. I've witnessed a five plus year employee lose a job bid to a less than one year employee due to the newer person being kin to management.

Management will call you on your vacation day to ask you questions pertaining to work, ask you to come into work, and/or to ask rhetorical questions in a condescending way about something you had no hand in; then, get angry when you state that you do not know anything as you were not there/didn't have anything to do with it. You will not be paid for this time if you answer your phone, but you will have actions taken against  you if you do not answer.

I could go over so much more, but I hope you get the gist of it and stay away! This is not a wholesome workplace and it is getting worse by the day.

This facility is "Tobacco Free" according to corporate, signs posted everywhere, and management; however, management, certain employees, maintenance, and others regularly smoke and dip on the property and even within the building! 

A certain person smokes inside then discards the butts into loaded/unloaded shipping trailers and the grass outside. Management smokes in the parking lot on company PITs or inside their vehicle. Operators, maintenance, and management dip throughout their shift and spit into trash bins, cardboard collection bins, and the floor.

Essentially, certain people can do anything they like and have no consequences. This includes acting against employees they do not like in various ways; such as: write-ups, verbals, text message and phone calls, setting you up then claiming you did something wrong, and much more. 

From the plant manager down, no one understands how any department works and they do not make any attempts to learn. Instead, they rely on the word of whoever is in charge of each department - which is usually someone they hand picked - to keep them informed. This means that the leader of each department's word is vastly superior to anyone else's in that department, regardless of the situation. 

Promotions rely on favoritism and kinship before performance and seniority. Pay raises do not occur without promotion leaving non-favorites/non-family at the lowest pay.

You will never see management, especially the plant manager, on the floor unless corporate, or someone important, is coming soon. If you have an issue and need to speak with someone above your supervisor (i.e. the plant manager or HR), you will likely have a target placed on your back for bringing up an issue. Supervisors do not handle issues and will likely turn against you if you go above them, as well. HR and the plant manager are friends inside and outside of work; therefore, they discuss things that shouldn't be discussed such as reports of harassment. 

You are told when you can and cannot use your vacation. You are forced to hold x amount of hours for various plant shut downs throughout the year. You receive two weeks (80 hours) upon being hired and completing ninety days. You receive three weeks (120 hours) upon ten years of employment. You receive four weeks (160 hours) upon twenty-five years of employment. Most shutdowns require twenty-four to forty-eight hours be held.

Favoritism and drama run rampart to the point where temp workers are being used over hiring new employees. Temp turnover rate last month was well over fifteen people! Most would work a day or two then stop coming in. Others would work a few hours and leave mid-shift! 

Management isn't required to do anything to assist production as "They've done their time and are vetted, so it isn't their job anymore." This is an actual quote from a supervisor!

Essentially, do not come to work here unless you are ready to be miserable. The best, and only upside, to this place is it pays more than most other jobs in this specific area.

This is by far the worst company I have worked for.  They have poor communication across the floor. They do not work as a team. The plant manager is too busy pushing the lines to run faster and harder, instead of perfecting his processes. Management is one team, Maintenance is it’s own team.  Operators are left to fend for themselves. Training is horrible. The language barriers definitely interfere They don’t do preventative maintenance very often so there is a lot of down time or do a quick fix and keep running, which is highly encouraged there. The building is very hot  and humid in the summer and cold in the winter. You have to stand for 12 hours on your feet. The schedule is bad. You’re not allowed to sit. You get two 15 minute breaks and one unpaid 30 minute lunch. Their health insurance is horrible unless you use their medical facility. The only reason they raised their pay rates is because they are trying to keep employees. They have a high turnover rate. Especially their maintenance techs. They play favorites. They don’t really have room for advancement unless you’re a favorite. There are VERY few women in management roles. Their operators are mostly foreign and under educated so they are grateful to have a job. Management treats them poorly. The worst is they flat out lie to you in their interviews. They advertise employees having been there for many many years but those employees come from Marazzi. Dal tile bought them out and MANY have left since then. Human Resources is a joke, especially the head of HR. Don’t get on her bad side, she is on a power trip. Don’t dare let them know how you feel, or how to improve as a whole, they will turn it against you. The company claims to be all about safety. This is a flat out lie. You only see the safety team on the floor when they are doing inspections. Each area is prewarned of upcoming safety inspections so you have time to ‘clean up and hide’ the wrongs on the production floor. They have a horrible safety record, as a matter a fact they can’t go one month with out an injury. Don’t believe me, ask them. While you’re at it, ask about their high turn over rates for operators and maintenance techs. Quality differs from day to day and depends on who you ask. 
They are so desperate for maintenance techs they raised their referral bonus to 1500 if you can refer a maintenance tech that can stay for 6 months. They still can’t get maintenance techs. They have a group of temp Portuguese maintenance techs that rotate every few months, so by the time they learn to fix something they have to leave and then you get another newbie that has to learn to fix the machines. It’s a real joke! By far they worst place!

Oh, before I forget. Their engineers are foreign and not great with English so there are a lot of mis spelled words in the software and on the machines. 

They create their own reviews here too so don’t believe what your read. It’s not good! I really could go on and on. This place is that bad.

Daltile is a massive corporation with many different employment types.  Depending on your specific job, you will either love it or hate it.  I'm on my third position with the company in a 10 year span and my love/hate has run the gamut depending in the role.  The best part about working at the corporate level is that the life/work balance is very good and management is understanding of personal emergencies, last minute time off, family emergencies, etc...The insurance package offered is pretty terrible (high deductible), however there is an on-site clinic which is convenient and more cost effective than going to your family dr.  The biggest drawback in my opinion is the lack of upward movement within the company.  The best way to move forward here is over and up meaning that the best way to get ahead is to totally switch departments when a better job is available.  They hire from the inside first so it's much easier to move around and stairstep your way up the salary ladder than it is to hold out hope for a big promotion or role change in your current department.  There are a lot of lifers here which I take as a sign that it's a decent place to work, but also means that some roles stay filled with the same person indefinitely which might contribute to the lack of  advancement.  Culture-wise it's pretty positive at the corporate office and it's easy to make excellent work friends.  There are a lot of good people here which helps maintain your sanity if things get a little hairy.  I would say a lot of the departments here are understaffed and Daltile seems to have a Spartan staffing method when it comes to the number of employees vs workload.  This can be a serious drawback in some roles where the ratio of people to work is highly out of favor for the employees, but if you are part of a good team everyone hustles to help (totally dept. dependent though).  Overall, it's a comfortable, family style place to work, but you have to be your own master if you want to get ahead and not all departments are created equally, therefore my experience currently is not necessarily a reflection of my past experiences with prior roles.

This is not the place for you if you want a career because no one advances but the people who are management's favorite. Last name means more than anything followed closely by who you kiss up to. 

If you are next in line to receive a position but management wants someone else to have it; you will be wrote up for anything they can get away with to ensure you are no longer eligible. If they cannot write you up they will change the process to exempt you from being eligible. 

You are not rewarded for anything you do. You will be talked down to and targeted if you bring up any issues. Management has explicitly said in plant meetings that they often do not read your mandatory paperwork; however, you will have the paperwork dug out of storage and used against you up to the five years they hold it. 

Consequences do not exist for the favorites. You are allowed to smoke, dip, miss work, etc. so long as you are a favorite. If you are not a favorite, you will be covering the extra work the favorites decline to do (i.e. cleaning, painting, and any other hard work).

A good example is how HR cannot correctly pay you and usually takes weeks to correct your pay. Most of the time you have to figure what your pay should have been or you will be under paid on the check that was supposed to correct the previous week's pay.

Management sits in air conditioning while your shift is short handed. This means you will do the job of two people while your supervisor sits around or paces the plant to look busy.

Temperatures in the plant during summer reach over one hundred and ten degrees before heat index; however you will frequently see management in jackets complaining about how cold it is.

The list of negatives far outweigh the higher than average pay. Most employees are here because they are in debt and cannot afford to move to a lower paying job. Jobs in this area are mostly seven to ten dollars per hour.

I believe if you were to work at Daltile in any other department that wasn’t customer service, you would be happy. The benefits and pay is great but their Customer Support Department is horrible. They do not have adequate or effective training. They have 5 different customer service departments and all have a different function for tile, flooring, carpet, countertops etc. The knowledge for these different functions could take several months to years to obtain. I have worked at 3 fortune 500 companies who had better structure than Daltile. The training needs to be at least 8-12 weeks in a classroom like setting with social distancing. The management in Customer Support is very rude and unprofessional. Whatever a lead tells the Manager regardless of your comprehension of the training is what they go by. Their way of training is for a lead or other employee to tell you what to do and not teach you. There are so many different scenarios with nothing set in stone. Example While during training a lead will show you how to process something one time and if you don’t get it correct the 2nd time they write you up or fire you. They don’t even have a quality control department who monitors the team, to make sure things are being done properly.  The agents who work and answer the phones are more better trained and equipped than the Leadership team in Daltile Customer Support Department. The pay and benefits are great, it’s very discouraging that the Director or HR department has not taken to find out why the customer support department turnover rate is so high? I started out working in the Finance department which is where I should have stayed. Customer service is my passion. It was a very unpleasant experience. 

In a typical day as a auditor, you are assigned four to five sorting lines. These sorting lines are lines that finished tile is ran through to help eliminate damaged or defective tile. As the tile is ran through the line there is an assigned sorter to each line, which are there to help sort through the tile as well. Once the tile is sorted in the different sizes, it is then boxed and put on pallets. The auditor's job is to pull boxes off the lines, check the tile in the box for defective tile, out of size or wrong shade than what is labeled. The auditor also checks for the correct boxes, labels, pallets, amount of tile in the box and the correct amount of boxes on a pallet. You will do this with each line, from line to another for a twelve our shift. You must also meet a standard amount of boxes checked. I have learned many ways how the tile is created, how to run the many machines in the plant, how to operate robotic forklifts (LGV) and even learned how to drive a standard forklift. Most of Management are some of the nicest hard working people that show us the up most respect, However, there is one in particular on my shift (B) that feels she needs treat everyone with no respect. She makes it very stressful on the employees to do there job properly. The hardest part of my job would be pulling the larger tile off the lines, the boxes are very heavy. I would have to say that we do have a great Plant Manager, he is always safety first. My fellow co-workers are some of the nicest people I have ever met, we are like a big family. The most enjoyable part of my job would be learning the many types of tile and working with my fellow co-workers.

Management shows favoritism to some and harasses others. No tobacco is allowed but management smokes and dips, along with the favorites. 
You receive phone calls- on your personal cell after work hours while you are not salaried- from management who will ask technical, and rhetorical, questions when you are not maintenance and do not have anything to do with what they are asking. 
HR cannot correctly pay you, takes a week or more to correct your pay, and does this disturbingly frequent. 
Communication from management is mostly negative, if any at all. 
Benefits are terrible and require a five thousand sum per year before they cover around eighty percent costs; as well as, a large co-pay for everything. 
Overtime  is difficult to get and is punished if you are not a favorite. Overtime is only offered to non favorites after the long list of favorites decline. 
Work environment is overly hot in the summers due to the old building, but no work to improve has been performed as no one has died... yet. 
If you are injured and are at risk of "loss time" management will attempt everything possible to persuade against seeing a doctor and have gone so far as to visit the doctor with people and dissuade the doctor from issuing a diagnosis that results in "loss time." 
If you are injured on job and require leave time, you will need to fight tooth and nail to receive compensation.

There are only 1 to 2 supervisors per shift that actually try to get the job done. There is no communication. The bureaucracy is unbearable. Upper management invests zero time and energy into training new employees. Dal Tile does not follow a training program and majority of operators have very little knowledge outside of their daily tasks and are expected to work 12 hour days in the heat of summer with very little breaks. They have hardly been enforcing face masks or social distancing during the pandemic. There is not an employee in place to maintain disinfectant protocol. They are constantly short staffed. There is no room for growth or advancement. HR provides no support. They do not treat employees fairly. Some people are favored over others. Operators that have been there for over 10 years have not received a raise over one dollar in the past several years. Wages are pretty low considering the very hot temperatures in the summer. You can see on this website the company is listed as a billion dollar company, and there are a few managers here that make well over 100k per year, while operators doing hard manual labor make less than 35k. They exploit employees from temp agencies to do hard manual labor and then deny them full time position. If someone calls out sick then the plant runs short. The company cares more about money than their people. Employees are disposable. 

Normally I arrive to work and I start off my checking my phone/emails to see if any of my vendors or warehouses need anything urgently.  Depending on the day I'll check that days reporting and see if anything needs to be addressed.  If any unique unforeseen situations arise I'll address them and see if there is anyway to include them in my report modeling going forward.  Depending on the day I'll either be working on a special project, updating system parameters, checking to see if items need to be ordered, sending inventory reporting to my vendors, checking up on expected receipt dates, working to help fill back orders, project and communicate any potential outages or disruptions in service, or speak to the sales and marketing teams about their sales expectations.

This job has taught me that something can always been done better and I lavish in being able to improve my modeling, reporting, and my technical skills.  I love finding room for improvement through reporting and automation.

The hardest part of the job is responding to situations in which I have no control and making the best of a bad situation for all parties involved.  A vendor ships something late for whatever reason or the capacity of one of our plants gets priority over our customers.

Top Job Titles	Average Salary
Warehouse associate 2 salaries reported	$19.00 per hour
Customer service representative 1 salary reported	$18.50 per hour
Forklift operator 2 salaries reported	$19.91 per hour
Warehouse worker 3 salaries reported	$17.62 per hour
Maintenance technician 2 salaries reported	$28.87 per hour

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