DashMart

Looks like my review is going to be the first for the Roy, UT location. Brand new store opened up this past August. I have been with this store since it's inception or the very beginning,I helped stock it, prepared it,get it ready for opening and helped open it on its first day. 
Been working here so far seven months,has not been bad or terrible. Good work environment if you need a safe place or need to keep anxiety and stress at a minimum. Dashmart is a company out of California and its very inclusive and no matter an employee's gender status or race or ethnicity,everyone is openly accepted and treated well and equally. Coworkers are nice and respectful to one another and treat each other well for the most part. 
Job duties include: stocking,bin audits, inventory counts, checking expiration dates, daily check list tasks, taking and processing customer orders,packing orders, interaction with delivery dashers and customer service.  

As a part time worker, the pay could be somewhat better or higher, doesn't pay a living wage $15+, I'm under this wage @ $14.71. Supervisors are making $20+ an hour. This seems to be fairly imbalanced. There are no benefits for being PT except PTO and gym reimbursement and sick time. It would be nice to have life insurance and medical insurance but I don't qualify. 

 It's a flexible job with flexible hours. It is very repitious, tedious at times and can be very boring. Keeping people there or hired on for the long term has been challenging. I suspect this is going to get worse because there are other companies paying higher wages and other companies in different industries paying even much higher wages and offering large sign on bonuses.  Who wants to work for $14 an hour with no real benefits? That may be good for a temporary period of time depending on the needs and circumstances but after a period of time, people's lives change. You can't fund squat on $14 an hour such as a car or a house or anything. Whereas supervisors who have no real professional background or higher education to speak of and pulling $20+ an hour and someone like myself is only getting $14 with no benefits does leave something more to be desired. 

While working at Dashmart is supposedly a team effort and everyone chips in and helps to pull their fair share, often times doesn't seem to be or feel like a team effort. My initials often appear most of the time on the daily task list give or take one or two others who depending on when they work. When it's me working on the task list others who should be also helping don't. They sit on their computers doing whatever else. Just to confirm my position here, I don't mind doing the work tasks on the list, I mind other coworkers using me or taking advantage of me by not helping out or doing their fair share of tasks too. It's irritating to call it a team effort and it's not. 

We used to have a saying in a previous job which was a global manufacturing company to people who were working on production lines, "Everyone pulls their weight and does their fair share of the work. We are not earning your paycheck for you. If that's the case,then we will keep your paycheck if we have to earn yours too".  Dashmart workers should definitely understand this. 

Dashmart has you fill out a simple attendance form if you are late. But it's used if you are sick or take VTO (Voluntary Time Off). The last two are understandable. But the problem I have here is that if you are late even by a minute you still have to fill out this form and give a reason why you are late. They tend to treat you like little kids rather than grown adults. It's embarrassing. I have surely considered bringing this up to HR several times because it's degrading. I have never in my whole entire adult working life have ever had to fill out an attendance form for being late. This really needs to go away and some companies are being sued because of this. Outside of the not good pay,no benefits, this attendance form is definitely a big con. It's bad enough working in a company for not good pay or not any real benefits,etc but too be treated like a child when you are a grown up adult is not a good thing. It adds to the frustration of wanting to be there. 

Advantages: My coworkers were helpful and friendly. They made it a point to assist me in locating items and quickly learning various aspects of the role. All of the operations associates work together as a team and watch out for one another. The two team leaders I worked with trained me and did everything they could to keep me from feeling overwhelmed by the large volume of orders we received each night. My team leaders made certain that I mastered certain aspects of the job before moving on to learn something new. For example, when I first started, they wanted me to learn how to pick items accurately and complete orders with a sense of purpose, then they had me work on flowers, and finally I did some inventory before I left.
Cons: The store is frequently understaffed, causing orders to be delayed. Dashers become aggressive, putting OA's under a great deal of stress. The building becomes overcrowded as dashers wait for their delivery orders, and the managers do nothing to alleviate the situation. Managers do not communicate with you about who shows up and who does not, which can be frustrating when you are constantly understaffed. Managers are more concerned with wielding power than with accommodating their employees and improving the service they provide. They are not open to feedback and do not want any criticism or help from OA's. They want you to carry out your duties while remaining silent. 
Managers are inconsistent in scheduling people and aren't consistent in providing a regular schedule; for example, let's say the manager posts the schedule on Wednesday and schedules you Mon, Tue, Wed, Thur, Fri for the next two weeks but then doesn't post your schedule on the following Wednesday, The Manager waits until Sunday to reschedule you Sat, Sun, Mon, Tue, Fri without notifying you or giving you a heads up They are unconcerned about your life or what you have to deal with outside of work. The only thing that matters to them is INF (Item Not Found) and your weekly metrics. Overall, my time here was ok... I hope the store has improved on all levels...


Where do I begin, I could tell you all how I didn’t receive my first paycheck for almost 3 months despite signing up for direct deposit, I could tell you how one of my paychecks just vanished into the ether and I was essentially gaslit regarding its very existence only to have the sum of that check added on to another after I had already been with the company 6 months (as if I wouldn’t notice an extra 600 on my check) . I could tell you all about how local management repeatedly made hiring choices that not only cost the entire company money, but cost us to lose valuable team members and inventory. I could even mention the local leaderships absolutely glaring incompetence in regards to everyday decisions. Yet, I think the most important thing to mention here is that if you actually value your time, your energy, and yourself this is not the place to work. I gave this company almost a year of my life, worked every overtime and pickup shift that was available , stayed late, came in early, took on extra responsibilities and projects , and was regularly the only worker on site during peak business hours and for this ,I was promised opportunities for advancement but was regularly passed over for any kind of promotion for outside hires, each of which left the company within days of their hiring. The lack of competent leadership at this company and the over involvement of our corporate team in local ops drove half of our team away, and the half that stayed were worked into the ground on a daily basis. They talk big during your interview but after only a few months there it’s very clear that most of what is promised is just smoke and mirrors unless you fall in line and don’t have individual thoughts. 

I was a Site Manager for one of the locations and had a wonderful staff and sense of belonging. I was compensated pretty fairly in my opinion. The benefits are one of the best I've seen. Sadly my time was cut short due to a series of Unfortunate events led to my dismissal from the company. They have what is called a "Perf" which is a performance review. I was on maternity leave for most of the time that was during the evaluation timeline and I had gotten a new boss while I was out on leave. Upon returning I faced many challenges between staffing, re-training, and overall morale between not only myself and the staff but between my new boss and I. I did not meet their expectations even though I had essentially done everything I could and was given a poor evaluation (for the 2 months I was back) and when you have a unsatisfactory "Perf" you automatically get put into a box (sort of speak) to which you get to pick 1 out of 2 options for your future. I decided to pick the option that was best for me and parted ways with the company. Not because I disliked my job (I actually LOVED my job and all of my staff were amazing!) But because there was no way to please my current boss and it was continuing to spiral into a more toxic and hostile work environment. I will miss my site very much but everything happens for a reason. 

You get paid bi-weekly. The management is absolutely terrible. Little to no communication, there is a couple of orders here and there, on top of stocking, getting truck loads of things, scanning it in, and putting it up, amongst other things too. The hardest part is when I was working with one person and you have to put all that product up by yourself because we were ALWAYS short on staff. The boss has no idea on how to communicate. You would text and that person wouldn’t even respond. The boss’s boss comes in from time to time demanding to change things the way they want to see it, also didn’t really care about the stress they were causing. I learned majority of new things from a shift lead not the boss, the shift lead was more informative on how things went. Sometimes we got our hours cut without notice, nobody told us anything about it, you would have to look on your schedule to find that out yourself. Majority workers would request for a team meeting and the boss NEVER made it happen. We wanted a team meeting to talk about the issues that needed to be discussed, but unfortunately we didn’t. Overall, on heavy days like a Friday, it can get stressful when working with one other person, communicating was not a priority for the boss when the employees needed help. Would I go back? Maybe under different management and more staff to help. 

DashMart has the potential to be an amazing place to work, but it has very poor management structure. The work is very easy and I enjoyed it until it gets to the point where you don’t have the required number of employees there to lighted the extensive amount of orders that come in during peak times. Also, management was non existent when I started working there. Then when a site manager was hired, he was a very slow learner and tried implementing procedures that made absolutely no sense and added to the already overwhelming work load. Not to mention the fact that on multiple occasions I was not paid for the hours I worked until checks later, only because I had to remind my manager every single day until the threat of going above his head would get it fixed. So much needs to be addressed at this place of business so that it can be the job that the DoorDash mission statement claims it’s supposed to be.

What is the best part of working at the company?
I like that.You get to work kind of by yourself at times like you don't have a boss hovering over you all the time


What is the most stressful part about working at the company?
Sometimes orders get backed up back-to-back throughout the night and it just feels like you're working non-stop for hours.

What is the work environment and culture like at the company?
It's pretty chill.However, I didn't really fit into their "click."

What is a typical day like for you at the company?
I go in and grab a scanner and clock into work. And then I usually go around to see if any inventory needs to be stocked on the shelves or needs to be entered in the inventory. Then, usually, there'll be two people at a time that pick orders for an hour. So we rotate once it's my turn. I start to take orders and prepare them for the dashers.  Then, you check shells for any expired. Items that need to be taken off and then you add them to a special site. I can't flash feeds were items that are about to expire.Are sold for cheaper
 It's the samething so on n so on... repeat throughout the night

Start-up company with 0 direction and higher ups in positions with 0 experience. You work 365 days a year, no holidays off, no raises, inexperienced/unethical management, its up to managers if you can move up, unfair company, HR closes issues before addressing them, you will wait months before starting with no compensation because they hire full staff before building locations, no company compensation at all even for any mistakes they cause, managers don’t handle workplace issues, and managers are not required to be on-site either. 

The work here might be really easy, but comes with a headache. Avoid conversations, friends, and management. Do as your told with no response or suggestions, even if the instructions are wrong or don't make sense, just do as your told.

DashMart is an exceptional company to work for and with benefits. Attendance policy is very strict (other than using sick time) with allowing only 6 points for the first 90 days (bare in mind that missing your shift more than 15 mins is already minimum 2 points but can be more considering the circumstances), and 8 points after the 90 day "probation". Don't do last minute call-outs or tardies, even if the coverage is there. Scheduling is on the fly and you will be working different hours then you expected sometimes. Constant elevations to tell you where you are at, and some scores are effected by things outside of your reach (like how the customer didn't get an item score). Other than that it's an easy job with a chill environment. Highly recommend for an entry level job, not if you don't have good time management on the fly.

I came into the business thinking that the position would be easy going and simple considering that’s how the job description and training made it seem, however I was wrong. I have never worked in an establishment as disorganized and chaotic as Dashmart and I would much rather work a fast food job than continue out my employment with this company. Managers don’t communicate to anyone on staff, and higher ups think less of those who don’t want to work alone or in chaotic environments. Being in this company, you essentially have to fend for yourself. Additionally, don’t expect to work the schedule your hired in for, because they will switch it up without notice for the “benefit for the business”. This place needs to close and as fast as possible.

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