document processor

data entry clerk

scanner operator

clerk

machine operator

Data Dimensions

Bottom line: if you're either a recent high school graduate or a retiree, and want supplemental income and/or health insurance, then take advantage of this government contract gravy train. Anyone else looking for an employee-oriented company offering a stable career with opportunities for advancement should seriously reconsider applying at Data Dimensions. As a Document Processor or Scanner, you are paid a base hourly rate. But, in order to remain employed past a grace period, you must maintain a minimum pages-processed-per-hour rate, which varies depending on whether you're a Processor or Scanner. This is a problem on two levels: 

1) The task is not uniform, as the amount of time Processing or Scanning varies by each folder of documents. For example, you will usually get folders with damaged and illegible documents, but it's also not uncommon to get folders of newly printed documents on occasion. The difference in the time it takes to processes these different quality documents is minutes vs seconds - or the difference between making base pay or making over double that amount. Yet the same piece rate applies in both scenarios, and the type of documents you receive is purely up to chance. It's very much like gambling - you may hit a lucky streak of easy documents, but more than likely you'll be slogging through boxes-worth of bad documents. As with gambling, the house always wins if you keep playing.

2) The piece rate is continually increasing. This is a contract job, and every few months, there are alternately re-negotiate and open compete periods. Re-negotiations may vary the piece rate based on government needs, while competes force piece rate increases in order to beat out the alternate piece rates offered to the government by other businesses competing for the contract. At the start of my employment, the piece rate for processing was approximately 300 pages/hr. At the end of my year-and-a-half employment, the piece rate was approximately 500 pages/hr. The amount of work that once earned well over piece rate pay barely met the minimum rate to maintain employment, just 18 months later.
Which leads to the next problem...

There is little to no job stability. Aside from the poor work morale resulting from the fear of not making an ever-increasing piece rate and losing your job, the changing contract terms that increase the piece rate also resulted in an entire shift of employees being fired without even the slightest suggestion of the possibility from management. And this, despite the farce of weekly mandatory informational meetings (mostly just supervisors placating subordinate concerns, and admonishment for faster work to increase productivity numbers). The terminations were not based on any merit or evaluation; the funding in the contract simply no longer afforded that shift, and so that was the sole basis for those people to be fired while the other shifts were not. Not more than a couple months later, temp workers from Kelly Services were hired to pad out the remaining shifts, both to better fine-tune the balance of the new work load, and also replace several employees who had voluntarily quit out of fear or disgust in the wake of the mass firing. None of the employees from the fired shift were offered those positions.

Other lesser, but not insignificant, problems include: indifferent management (dismissive of employee concerns/suggestions); ineffective supervisors (either missing from the work floor for long periods, or fraternizing with subordinates); inept HR (uncertainty about the changes in the contract, and poor follow-up with questions); and immature co-workers (as I mentioned, a great job for recent high school grads - feel free to talk loudly about your personal drama the whole shift through! Shoot rubber bands, hide your co-worker's supplies, and crawl around on the floor under your desk! Openly mock and argue with your supervisors who won't discipline you because they desperately want to be liked!) They also don't have enough copy machines that are necessary for the Processor job, and at least one of those is usually broken for a day or more...but they bought a foosball table for the break room.

The best I can say is - and only because it's a government contract offering good pay and benefits, not because of Data Dimensions itself - get while the getting's good (if it even is anymore), but don't invest yourself; Data Dimensions certainly isn't invested in you as an employee. You're just a short-term peg in a hole helping them keep a contract they don't deserve.

Started out loving the company and the position until the executives decided to make constant changes. If you can pass the required tests (depending on position) you will probably be hired. They have a very high turnover rate because of all of the changes they constantly make and because they hire too many too fast. They do not allow the hiring staff opportunity to seek out the best candidates. They are more concerned about making sure all work stations are full all the time and making people work as fast as possible which tends to slow down other departments. Being a piece rate company, those that are first in the process are basically forced to skip important steps in order to meet the minimums, which makes it difficult for the next department to make their minimums because they have to finish what the first area started...like removing staples, unfolding corners, taping rips in the papers. If your quiet and bust your butt you increase your chances of keeping your job. If you take pride in your work and take your time you will end up without a job. They hold focus groups but don't seem to pay attention to what the people say in those groups. The executives do what ever they want without paying attention to what is happening in production. They keep and even promote those that are all about sucking up to the bosses. The executive staff is pretty typical of just about any company...they sit behind their desks making up new minimums, changing policies, attending meetings, and enjoying lunches. They don't really care about those that are busting their butts to pay their mega salaries. When you need management...they are no where to be found. The most enjoyable part of working at DDC is knowing that their biggest contract is helping those that have served our country. The hardest part is keeping up with the constant changes that you may or may not find out about. There is definitely a lack of communication, especially in management! 
The pay can be good if you are okay with only doing the bare minimum of the job. Many of the production employees are awesome and do not deserve to be treated like they are just a number that needs to work harder. The pay is better than fast food or retail. If you take any benefits you will make less per hour than those that do not take benefits...but you still have to pay part of the premium for benefits. It is almost like you are punished for taking benefits. Supposedly that is the government's policy, but it wasn't that way a few months ago. They schedule meetings, both mandatory and voluntary, but do not necessarily inform all of the employees of these meetings.
They do have really nice big screen TV's in production that provide some announcements, but being on piece rate the TV's are either a distraction or completely ignored (bad investment).

They hire high school / college graduates every year in waves and then fire or "downsize" when work slows down. Strange when you have a few slow months and suddenly 25% of the work force just disappears. COVID legitimately brought the number of people to < 100. They refuse to hire any new people so anyone who "gets to keep working" is now being cross-trained on things they never applied for, were never asked about, or straight up said they weren't interested in. 


They have you pretty much sign your life away on day 1. You agree to the basic job description that is presented on a site like this, but within months there are little "updates" that slowly morph what you are agreeing to. I'd say after a year you have agreed to work question mark to question mark (no set schedule), that you will do whatever the supervisors ask/demand/tell you (not the job you applied for or got hired to do). Any, and I mean ANY refusal will result in either being paper worked to death or just straight up fired. They will hold these things over you like a whip.


Supervisors are clueless, dozens and dozens (!!) of times wrong on material that they themselves wrote. Only 2-3 people are in charge of 100+ people, with no actual tree of command. You cannot escalate a problem to anyone because there are only a handful of people possible. Anyone you do talk to is deaf, dumb, blind, or all of the above. They will constantly back each other up on something or lambaste one another to the point of ridiculousness. At least 2 are just dead weight, waiting for retirement to come and not providing any actual help to anyone.


This place will present to you trash on a silver platter and get angry because you aren't ~WOWED~ by the display. They want you to bend over and say thank you the entire time. 


The CEO is a worthless fool - in 4 years you will maybe, just MAYBE, see them twice, and will never actually get to speak with or ask them questions. I get the feeling the go to presentations on how to build a better work force and then come back to parrot words at a room full of people. Doesn't seem to be able to read the room. Absolutely refused to answer questions one of the only times they were present.


I asked 3 separate people before I applied here what they thought of Data Dimensions, and each one told me: DO NOT DO IT. So here I am, years later, repeating their words: Do NOT work for Data Dimensions. It is not a good place to work.

I’ve worked at Data Dimensions for only three weeks before they gave me the boot. And in my brief time there, I cannot recommend this job to anyone. The training is a joke. While they do teach you some things about the company and what the job entails, they don’t go into complete detail about the ins-and-outs, and you’re pretty much left asking questions while slowing progress down to a halt.

What’s more is how ineffective the whole process is. The training staff is unprofessional and doesn’t fully help you with your problems. The live work is ineffective because it’s more or less a randomized experience you’ll have with the kind of folders you’ll receive. If you’re unlucky, you’ll be getting folders with several packets of information, X-Ray scans or other media you’re not sure what to do with. This leads into my next issue.

It doesn’t help they keep emphasizing the importance of piece rate and how it’s critical to get higher pay (and keeping your job.) While they stress it so much, it defeats the purpose of them expecting the utmost accuracy from you.  The training test is nonsense because you’re expected to reach a ridiculously high set of scores and considering the hopeless training, you probably won’t succeed. And if you don’t succeed, you’re done for.

The workplace is uncomfortable at times with the possibility of losing your job at any moment. Part of the reason they stress piece rate is that if you don’t reach a certain quota, it will affect your record negatively and put you on the chopping block. Some people I’ve seen at that place worked for a good ten or fifteen years, and even they feel expendable should they slip up. This, along with the oppressive hours and high pressure makes for a bad environment. They treat you like a number and they'd be happy to find others to fill your spot. Ever wonder why their turnover rates are so high?

The only positives I can think of are the pay and the insurance. At least when you start out before you start paying for insurance benefits, that is. Too bad I wasn’t there long enough to actually experience such a thing.

Once again, I would not recommend Data Dimensions to anyone. If you want a place that will treat you like a human being and actively help you succeed, look elsewhere. You won't find it here.

Interviewed for, $12.51 per hour even after piece rate was to start. Three weeks into working there they announced that our pay would drop to $10.50 per hour. Who does that? Benefits are not bad if your single, if you have a family to take care of well that’s another story; high deductibles for family ($750.00 per family member per year and after that is met, you pay 20% of $2,000.00 per family member per year) and its Dean Care. Spousal carve out = if your spouse is offered insurance through their job they have to take that insurance. I asked 3 times during interviews about insurance to 4 different HR reps and NONE of them could answer my questions about the health benefits. Also, if you don't take the insurance when offered you can never sign up for it unless there is a qualifying event (there is no yearly open enrollment). 2 weeks pro-rated vacation when you start (not bad), 3 free sick days every 6 months (also not bad, but on that 3rd call in you will be wrote up). No paid lunch (you don't have to take it, but if you do your only working a 7.5 hour day). Two 10 minute paid breaks (which you punch out for so they can track you). There is favoritism between supervisors and employees. Expect to get yelled at in front of others (you work in 1 big room together at connected cubicles). First shift is favored as far as work. DD cancelled 2 days of work for 3rd shift due to lack of work, but allowed 1st and 2nd to come in. Also, it seems to be that they are on a learning curve as far as structure of their business and the piece rate. For example, you are not allowed into the prep room for 5 minutes after your shift so the other shift can leave, however that cuts into your piece rate, so does starting a new box of claims, and the backlog of work doesn't get added to your piece rate till it's been scanned which can take a couple weeks. So, if your piece rate isn't where it should be then you will be wrote up and possibly terminated. Let me say this, I am a current employee (for now), and have never been written up or come close to being fired. I have seen these issues arise with fellow employees. It's not a terrible place to work, but it's not all it's hyped up to be either. Keep looking for something better.....Good Luck.

If you enjoy lazy co-workers who neglect their job responsibilities and a clueless human resources department coupled with completely incompetent management than this is the job for you. I loved what I did for veterans but otherwise I would've never worked for these clowns. Management has no clue in regards to how work flow processing works. Management is clueless in regards to people management. Inconsistent policy enforcement, meaning if you are related or know the management and human resource personal you can do anything with no recourse. People who do the job well and properly are treated poorly and eventually terminated for any "legal" reason they can make up. Human resources ignores clear harassment issues such as threats of violence. They are very biased and bully individuals who pursue to resolve conflicts. The supervisors are mostly incompetent in regards to the jobs within the company. There is no corrective action in regards to production issues. Piece rate demands always increase and pay always decreases. They constantly raise the minimum hourly rate but reduce the pay per piece. In some departments individuals would pad their time sheets to cover their lack of production. If you work too hard they will find a way to terminate you and if you do the bear minimum you'll be treated with preference. On the plus the health insurance is slightly better than average. The time off if you can get approval is average for industry. Pay is ok but the longer you work there the less you will make. No raises unless the government mandates it but even then it's only 10 cents at very most. Hours for overtime in some areas are determined on short notice, usually an hour before end of shift. Some departments are required to do other department jobs which often results in reduced hourly earnings. In some cases you actually may go the whole day doing another job for less pay. I wouldn't recommend this company to anybody. Too many issues that'll never be adressed. The job has no long term potential. After the next few years most of the incoming work loads will diminish and there will be layoffs again, with no notice.

The company has some pros: Nice facility, great co-workers, friendly staff, benefits.
Cons:
They started us at 12.50 and then dropped our wage to 10.50.
They told us you could move up in the company. Instead they are no longer hiring from within.
They never give raises.
They used to offer bonus incentives...not lately.
They cut the amount of the annual bonus,.
Their attendance policy is cut throat.
The supervisors are woefully inexperienced and spend too much time sitting around talking. 
If you put in for a day off it may take months before they approve it.
If you want a Saturday off you usually need to use a vacation day as we work at least 2 Saturdays a month.
All overtime is mandatory. 
During the week you get about an hour notice when you need to stay late. 
If  you take an unpaid lunch your day is only 7.5 hours.
Some of the HR staff is incredibly unprofessional..discussing personal information on the clerical floor or in the hall way or at the supervisors desk.
This job was advertised as clerical.  A couple of months ago they converted to standing stations so they could fit 20 more people onto the floor. This is a real hardship for older workers who came to DD because it was a seated position.  Many of them had been factory workers and could no-longer physically handle it. Standing is mandatory unless you are disabled or under a doctor's care.
Turn over is extremely high.
They deliberately over staff and it is very common for people to be sent home.  New employees are not allowed to be sent home so they send home  the more experienced workers.
They fire people at will. 
We are required to sign HR documents and never receive copies of them.
They change policy frequency.
They longer you work there the lower your wages become. They move people around until most are making 10.50 or 12.50 for some of the support positions.
If  you ask a question you will get as many answers as people you ask. No one seems to have a clear answer.
Because of the piece rate quality or the works is very poor at times.
I would not recommend a friend or family member to work here.

Another reviewer summed it up pretty well, there's no good management at DD. They have policies that make no sense and do nothing to try and make the business flow right. I can see at one point DD probably ran well; that was probably before they picked up a large contract to expand the company. They do not know how to operate as a large company. For example, because of their clock in system I can be ten minutes early but still clock in five minutes late. Often times you can ask valid questions which matter to your job and pay, but these questions will often be answered with an "I don't know" and nothing more. The upper management does not offer to find out an answer and get back to you, or even acknowledge that a real problem is a problem- simple matter of fact, they don't care. They do not want people to question their policies and ways, and they do not want you to challenge them.

The coworkers you will meet at DD are outgoing and friendly. They will help you as a newcomer. Often times it is very quiet while working, but there will be people around to talk to if you want to. You can also listen to your own MP3 music if you want while you work. There is nothing hard about this job; I would say at least one third of the people who do the laboring tasks are over qualified for what they do.

Almost all things at DD are highly confidential; be aware that for almost all the projects you will work on, they do not want it shared. It isn't hard to do that however, because when you go home, the last thing you want to think about is work. That is probably the hardest task you will have to handle at work.

I think someday with different people in administrative positions, they can turn this company around; however, that time is not now so I would avoid working for a company that likes to screw you on pay and policies.

I spent 5 years at Data Dimensions and was making less by the time I left then when I had first started. It is a piece rate job that has a "broken glass ceiling" for the amount you can earn. However, the standards are often unrealistically high and when a department begins to constantly meet these requirements, Data will raise the minimum requirement to get out of paying too much to their employees. THERE IS ZERO HOME/WORK balance. Often time overtime is called for the day it is need or the day before a Saturday needs to be work. There is no recognition program for the employees. As long as you come to work everyday and pretend to try; then your job is pretty much safe. The current second shift manager; as of 3/7/19; will discuss personal information about another employee to people on the clerical floor. There is no regard to privacy or HIPPA in this company. Upper management is quick to fire someone if they want to ask a question that they do not want asked. The company simply wants someone to keep a seat warm and make their numbers look good for the Veteran's Administration during the renegotiation of the government contract. When in all actually, the entire company is a joke. There is no advancement opportunities; you become the enemy if you have an option or suggestion on anything; there is no respect for the employees; employees are often treated as just a number (which you are assigned upon hiring).

As long as you can go to work; can take a staple out of a piece of paper; never have an opinion; do not mind being degraded; want to make less money every year you are with the company; and do not have a family... Then this is the job for you.

(I'm ripping my glassdoor review straight to here, but it still applies).

The pay is good for the work and there are fun people to meet. But I stopped deluding myself in to thinking we were "helping veterans." You're just speeding along the process for them to get done over.

Communication is almost non-existent. You aren't told anything until the last minute, such as your hours for the upcoming week, or a simple question you had earlier in the day. Speaking of hours-Don't plan on having regular hours. In an effort to meet their bottom line, they'll frequently force overtime on different departments which, isn't horrible, until it happens every day for two months. So if you have, say, a child that goes to day care, or any hope of a regular sleeping schedule, don't apply here.

There is no room for any criticism here. Any dissenting opinion is met with punishment and constructive criticism on processes are met with apathy. The unfortunate thing is that all of this comes from upper management, but the supervisors are the ones that take the brunt of the blame, because nobody higher up wants to accept any of it themselves.

Piece rate is a joke. The job and work quality change from hour to hour, but your piece rate doesn't. This makes it almost impossible to hit on a regular basis.

All in all, it's a demoralizing, oppressive atmosphere that uses fear to keep its employees in check. Management needs to do some real restructuring if they want a dedicated team. There's a reason employment agencies have stopped sending people to them.

Top Job Titles	Average Salary
Document processor 4 salaries reported	$18.00 per hour
Data entry clerk 16 salaries reported	$17.70 per hour
Scanner operator 5 salaries reported	$18.00 per hour
Clerk 9 salaries reported	$17.20 per hour
Machine operator 6 salaries reported	$17.80 per hour

Working at Data Dimensions: Company Overview and Reviews

Data Dimensions

Data Dimensions Ratings

Popular jobs at Data Dimensions

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected