typist

Datalot

It is mindless work, either back-to-back calls or no calls for over an hour at a time. You're only guaranteed paid per minute of being on the phone, so if they have no calls it means you don't get paid/paid as much. You are contracted to work a set number of hours but it is extremely difficult to secure your hours, and you are punished for any cancelled time, emergency or not. Many people call in confused or mislead by ads online. Typically try to collect information on the caller, and "attempt" a transfer to a licensed agent. The agents are never available. Third party leads consistently direct consumers to you but information never comes over so you have to force the person to give it all again. Training is long and repetitive, with no compensation. Pay is extremely low. Management (or whoever you can get ahold of) will not answer your questions directly, instead will skirt around the problem. Overall one of the worst companies I've had  the displeasure of working for. The only positive is that you work from home. I would never recommend to anyone who values their time.

This is a good place to work if you need part time work from home with consistent hours.  Downside is you will exhaust yourself taking in a ton of calls and sounding like  a robot.  People call in based on ads they see pop up on their phone or Facebook.  Ads are misleading as they promise obtaining money and 'free benefits' either through Medicare or health insurance.  In reality, there is no money being offered to people under age 65.  You can apply for a subsidy to help pay for health insurance through the marketplace, but that's it.  There's no monthly check being sent to you for 1400 a month for example.  People on Medicare think they can call in and get 3,000 food allowance card.  There are certain requirements for a benfit like that which is attached to certain Medicare plans which most don't qualify for.  If you do qualify, you will not receive a card with $3,000 on it.  It's an amount spread out for a year.   So misleading ads making people call in who are not really looking for health insurance.  Also you will be bombarded with calls from the company if you went in online looking for a quote for car or home insurance.

Even though this position was work from home, it was extremely repetitive.  You take inbound and outbound calls, most of the time read the same script, different names for each call. A big part of the job is persuading people to get specific insurance/quotes even if they don't want/need it. And while you get paid per hour, you do earn commission & can make really good money if you transfer tons of people. You will get LOTS of angry callers cussing you out and hanging up on you. So you definitely need a tough skin to do this job and not take it personally.  Very robotic, and can lead to burnout. If you work 5 hours or less, you do not get a typical "break", only bathroom breaks which is not enough for some people who may need a break from the computer and constant talking to people. After a month of good performance, you can earn $1 more per hour.. Overall this job is good for those in desperate need of a job/money and not for those who are genuine customer service people because this job is NOT a customer service job.


A typical day working remotely in your home office at the Centerfield remote call center starts with warmly greeting your team members and reviewing both team and individual performance metrics. After logging in, you patiently wait for incoming calls from customers, greeting them warmly and building rapport from the outset.

As leads fluctuate based on agent performance and various factors, you adapt swiftly to each call, carefully reading prompts to guide customers to the appropriate insurance company or agent. Your aim is to convert these interactions into successful connections, ensuring each customer receives the assistance they need while maximizing opportunities for the insurance lines represented.

The hardest part about the job reporting any bugs, and having the ability to address minor technical issues, while meeting quotas. Part-time only role and in the event of no paid time off, benefits or retirement.

If you enjoy misleading people into getting insurance and getting the bad end of the stick when you get a transfer then this job is for you. So many people call saying how they saw a certain AD and they want to talk to someone about it yet we have to "verify" their information in order to get them connected to a liscensed agent. There is no information to VERIFY, its just a scam to get people to give us their information. This company is so misleading. And i hate how so many people call disappointed and upset and I understand them. We "match" them to a certain company but we don't use a special program to check with company has lower rates. First see which company the consumer is insured with and just randomly get a company that is not the one they currently have. If tou choose to work here just make sure you know what you signed up for.

Yo are in a cubicle all day long, taking non stop phone calls. You are only paid for the time you are actually taking calls in the system as you are logged in, with an allotted 12 minutes per day for bathroom breaks, etc. You get two 30 minute unpaid breaks throughout the day. There are things I could not morally do at the job. You do not directly lie to people, (at least I didn't), but you are misleading people in many ways. It is a job for someone who can handle a high stress call center because the pay and benefits are great, the managers are very understanding at times, but it takes a special person to be able to handle a job like this.

What I loved was the flexibility of making your own schedule and saving on gas lol (remote position). However, the pay is unfair especially for the hundreds of calls you make daily. Although you call because of their request (most times) you’re selling them a dream of finding more affordable rates without even verification of it. Most customers are rude and even the ones who are not interested management still expects you to “take a second chance” to get their information just to match them up to a random company and can’t even ensure that it’ll be more affordable. I was drained physically and more-so mentally after each shift. 

You are only paid for the time that you are clocked into the computer and taking calls, You are on a very strict time limit with each call, which you can take over 400 calls a day. The pay is decent and the benefits are great, but the manager from the New York Office can be extremely rude and a couple other managers speak to you in a way that comes off as very degrading,  I am in Customer Service for a reason and in no way do I feel like I did any true customer service as an emplouee there.

If you are looking for a temporary job of 3 months this would be the job. Shifts are 9-8 Monday through Friday. Only hires for part time no one is full time, part time is 24-28 hours. This job is really easy you get inbound and outbound calls. Start pay is $12 after two months it’s $13. If you put your two weeks in they will take you out the system the same day and claim you were doing bad so they take you out immediately, so you will be out of job the next two weeks.

What is the best part of working at the company?
I enjoyed talking with different people and potentially helping them.

What is the most stressful part about working at the company?
The stress was minimal, while technical issues would arise from time to time, they were few and far between.


What is the work environment and culture like at the company?
Very pleasant, positive and helpful.

What is a typical day like for you at the company?
Logging in and taking incoming calls, potential customers.

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