front desk agent

housekeeper

hotel housekeeper

night auditor

guest service agent

Days Inn

Speaking very generally, working in hospitality means that you are in an environment where your guest's expectations are very high. In turn, it becomes your job as a guest service associate to make sure that you can meet those expectations, while at the same time being sure that you are following company standards, and regulations. The difficult part of the job was finding a compromise that satisfied both parties. 

A very common issue I faced at the front desk was the resort being overbooked, and the desk being understaffed. While there were suppose to be a supervisor for both morning, and evening shifts often times I would be working by myself in the evenings past a certain hour. This was a huge problem because I felt like I didn't have the necessary support needed when an issue with a guest happened, and it happened often. 

Often times the resort was overbooked, leading to the stressful reality that someone would check in, only to find out that we did not have a room for them. On good days, management would be able to see if there were any cancellations to counter the issue. On bad days, management often told me when I started my evening shift that "someone would probably not show up". That did not inspire confidence in me, because knew that I would be alone to deal with the issue, and that I did not have the proper authority required to make the judgement call on the spot. I had to make decisions I did not feel confident in, while trying to maintain customer satisfaction, in compliance with our policies. Those were the hardest days for me.

That being said, it was the team I worked with that made those hard days easier. There are a lot of good people behind that desk, who are there to support you, and uplift you. We knew that our schedules would be inconsistent, and a lot of the times that meant that even more so we had to work as a team. There were times when it was just me, and a bellman. While those times were tough, I will always remember the feeling of satisfaction when we were able to meet, and go beyond the guest expectations. 

Overall, working with Wyndham provided its own share of challenges, but it also gave me a team that reinforced the importance of teamwork, compassion, and camaraderie.

Front desk manager while having years of experience in industry, had challenges of keeping calm when "things" happen,  Would give verbal beat downs to employees and guests out in the open, constant "don't let that happen again" yet was NOT example to follow.  conveniently, regardless of which shift I worked, "This" task was always my responsibility, trainee's continuously trained by same 2 managers, set up for failure, not disciplined, "call if need anything" is a joke, either don't answer phone, don't call back or give zero assistance.  Overbooked - too bad, figure it out, no one is going to help you.  Constantly cannot get correct passdown from previous shift, too busy on their phones (entire shift I'm told) and have cars at front entry, running, and as you walk in the door, they are already clocked out and pass you in the foyer.  100 % pet friendly is wonderful, until you have guests that are highly allergic to pet dander, etc and there isn't a single room that is designated "no pet" to accomodate them.  Lots of stress and headache (and butt chewing) from guests that could have been so easily avoided.  Shift schedule changes to meet convenience, without asking, and fill in shifts without notifying you so now, your NO CALL NO SHOW.  When submit PROOF - General Manager replies "I have confidence you were scheduled".  General Manager - gone more than present, "Operations Manager" (Created title) runs the place and isn't skilled to do so, Housekeeping & Laundry is amazing & puts up with so much more than necessary (Hello, hire more people)  Utility person never exists and duties don't get reassigned so property tends to always look dirty, Maintenance Department, 1 works, 1 hides or does minimal unless there alone.  Wyndham Corporate needs to spend a lot more than a day unannounced and monitoring just what is going on here.  NOT the Wyndham way, policies and procedures - forget it, I literally would follow training manual on "how to" and get told "Did it wrong".  Needs a lot of change!  Guests however are mostly top notch and easily cared for, as long as there is someone that cares available.

I have worked here for three years and have enjoyed the structure of the job and the pay. The job is not hard to do but requires a high level of energy throughout the entire day. You need to be self-motivated to meet your and your employer's daily goals so that the whole team does not suffer from additional work. If you are a team player who enjoys a job where you know your daily activities to the minute every day, then this is the job for you. The job does offer advancement or cross-training if you are willing to put in the work. Most advancement would mean relocation to other hotels in the company. I enjoy working at a place where I know my work duties very well all day every day. Due to the pandemic, our team was fairly small so more hours by individual housekeepers were put into every week to keep up with cleaning needs. If you have a need for hours then this is definitely the job for you. You are required as a housekeeper to work every weekend with the odd one-off as requested in advance or if you're lucky. It is rare to get the same days off each week with such small teams cleaning rooms as the room numbers change weekly and the schedule must accommodate that change. The management team will do their best to help with your scheduling needs but the rooms needing to be cleaned are the priority. If a room is not cleaned then a guest cannot be checked in and the whole business grounds to a halt. The cleaning of the rooms at this particular business is top-notch and every detail is scrutinized and cleaned for a great experience for our guests. Overall, if you are willing to put in the work and pay attention to the details then the company is willing to work with you.

If you are considering working at the Wyndham Virginia Beach 59th Street and you are only looking for seasonal part time work then this will work for you.  However, if you have any financial responsibilities in your life steer clear of the Wyndham at 59th street like the plague.  
The Hotel's management does the same routine every year;  They hire as the season starts heating up and then all of a sudden without any notice your hours are cut to literally nothing as the season starts cooling off.  This forces most of the staff to have to leave and then they give all the available hours to a couple of people (two) to string them along and then eventually they have to leave too because they cannot pay their bills.  This hotel is primarily a 90 day window for work.  Mid June until mid-September (really until the end of August) with a little activity before and after these dates.  
I worked on the line for the restaurant and for banquet food prep.  Even during the season they cut your hours every week.  Do not go here unless you are hard up for work - but you had better keep looking for a job as soon as you start and leave as soon as you can so you do not run into financial trouble.  Do not trust these people.  They will talk a good game and make it sound like they have our back.  All of the restaurant (Kitchen staff) have had to leave (except one) because there are no hours / no income.  Beware!

Overworked and underpaid. 
Never going back. The manager who is a girl, wanted me to be the front desk receptionist AND the hotel maid. 
Management is a joke, has nothing under control.
Hotel failed inspection 3 times, dirtiest place ever. Bugs in every room, in every corner. People leaving nasty messes in the rooms. Cleaning protocols and duties are not enough...given the 3 failed inspections.. 
Training process is terrible, manager talks too fast, training is all over the place when it comes to information. You don't even get all the important information you're supposed to know in the first 2 weeks until it's too late and the lobby is full of irritated, impatient, & tired guests. 
Housekeepers run the motel, it seems. Everything falls back on front desk associate. Worst place I've ever worked. I will never work at any hotel ever again because of this place and it wasn't even a proper hotel LOL

An average day at the Kingsgate Vacation Resorts would include arriving to work at 7 am, opening the maintanence building, retrieving a golf cart from garage and tossing papers to guest units. Once this was completed it was my duty to take incoming phone calls from property guests in reference to any amenities they may be in need of or issues they were encountering in the facility with the funiture and appliances. I would then send work orders to technicians on property thru a database for their immediate access.
Throughout the day it was my duty to record every call, follow up on the progress of the work order, update the database with pertinent information and call the guest back to ensure their satisfaction. It was also my duty to sign out golf carts and keys to property technicians, property cleaning staff and property vendors
. Occasionally I would assist the staff with delievering items to guest rooms and replacing broken appliances, amenities and silverware; work in the warehouse with incoming appliances, shipments, restock and inventory.

What is the best part of working at the company?
The part where you get to go home because the entire place radiates toxicity. No employee perks, no pto, no respect or recognition, all things negative and guest issues are brought to attention. No paid holidays and absolutely no incentives. 

What is the most stressful part about working at the company?
Most stressful is the expectations of management and staff all around are unrealistic and management is expected to micro manage all staff and housekeepers receive not even a notice of attendance. Things change without notice and there's no job security because everyone is replaceable not one person has value no matter how dedicated. And the 2 Butte Wyndham hotels  that are owned by 1 person do not contribute to the community in any way.  

What is the work environment and culture like at the company?
There's no culture except come to work just do your job and go home. Do not make friends will staff and co workers and do not campaign for your staff because those things aren't allowed at all. Boring meetings, only get negative feedback, all areas are toxic and dreary. 

What is a typical day like for you at the company?
Depression hit as soon as you walk in knowing there is no staff appreciation so it's very dull and no fun because no one is allowed to be friends and do things outside of work. Trying to have fun at work is flagged as inappropriate.

Great company. Restructuring properties in a recessionary environment without an established future base to build upon and where ownership has suffered tremendous investment losses can be difficult. 

However with a good understanding of state, regional and  national markets combined with a wide range of experience in previous properties which included pre-opening, brand change and recessionary shifts, I was able to break down and rebuild a team that became market targeted, sales intense and understood how to measure business based on profitable margins without harming further bookings designed to drive future compression. 

Because I love Sales and Marketing, the part of the position which was a challenge included those periods which took me away from sales placing me in task oriented justification projects requested by upper management and corporate. As for learnings, I had not worked for a franchise property previously which I found at times refreshing as I was able to build on successful entrepreneurial concepts that a corporate process might not allow.

Typical work day oky, i like the fact of working on my own, not having to really talk to anyone unless totally needed, plenty of the culture a little to much if you ask me, the hardest part of this particular job was basically getting the supervisor to be more understanding and more sympathetic with employees particularly the ones not  of any relation or anyone  you have already built a ongoin relationship with , be more authentic & much less plastic like & much more hands on, a true leader leads by example, stop letting authority go to your heads especially if you're not the one doing the actual walk through  during the orientation,be better at second chances & less writing excellent workers off before getting to even see what their actually work ethics & their characters are just to keep your next to kin with a job they probably the ones that aren't deserving of even being on your payroll tf uuugh y'all get a half of star in my book I don't recommend this job, nor do I recommend anyone kicking their shoes off to take a load off after they have travel from not even from under a mfn man-made rock or sum shyt unheard of

This was a very draining job with very unprofessional management. Management was overbearing, they refused to pay me for overtime, they made me raise the rates for richer looking people and lower them for "poorer" people. I was told to lie about our rooms, rates, and overall facilities to get people to stay. Management made me do jobs that weren't required by me in my job description just because they didn't want to  "waste money" on a maintenance man. When I told them I wasn't comfortable doing certain jobs (electrical work, climbing, and standing up to "unruly" guests, they threatened to fire me. I was told to call the cops only as a last resort because they didn't want their establishment to look bad. I was yelled at multiple times for contacting management about violent guests because it wasn't a serious issue. When I left this establishment, I needed to get work info for government assistance, they refused to sign any paperwork because they said "If they really needed anything from us, they would fax us something. Until then, don't contact us again." All of this to say, that this was the worst work management I've ever had to deal with.

Top Job Titles	Average Salary
Front desk agent 140 salaries reported	$12.98 per hour
Housekeeper 118 salaries reported	$12.60 per hour
Hotel housekeeper 27 salaries reported	$13.09 per hour
Night auditor 33 salaries reported	$14.63 per hour
Guest service agent 23 salaries reported	$13.63 per hour

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