professor

project manager

ai architect

student advisor

certified public accountant

DeVry University

This was another wonderful job experience. Again, I was fortunate enough to have an outstanding Dean to report to. In the beginning, we were both new to the department. We both researched and investigated the departmental needs and made it happen under The Dean's guidelines. The Dean was great at communicating what needed to happen to make the department a success. The Dean was soft spoken, but tough when need be. I reported directly to The Dean of Student Affairs, as well as, the Dean's direct reports such as: The University Director, Director of Student Affairs, Director of Career Services, eight Career Service Advisors. Supervised and trained student workers. Monitored and managed the Dean's calendar. Scheduled all meetings, job interviews, appointments, and conference calls. Completed the weekly senior student’s activity report until the Assistant Director was hired. Supported the Dean and University Directors in the development of a new Department called 'Student Central.' Help to develop the training manual for the newly hired 'Student Advocates.' Setup the meeting room with the video equipment as well as ordering and setting up meals. Distributed meeting materials to facilitator and participants. Cleaned room between and/or after meetings. Worked with the vendor selection for the new 'Student Cafe'. Helped developed the 'Dashboard' for the new department called 'Student Affairs'. Handled student complaint issues, designed a report template form, submitted complete signed report to Dean. Responsible for all 'New Hires' setup everything from computer logon requests, to requesting office setup and cleanup; ordering all New Hire supplies and computer equipment, scheduled orientation, ordered parking permits. Also worked on the graduation team. Reported to the University Director and assistant the full life-cycle of the graduation planning. Ordered and posted Graduation regalia tryon schedules and graduation announcement signs throughout the campus. Communicated via email to all prospective graduates regarding all upcoming events and deadlines. Submitted status report to Graduation team regarding the planning progress, known issues, and closed action items. Trained student workers how to assist the graduating students and Career Service Advisors. Was a member of the 'Student Speaker Selection' committee. Invited the student speakers via email to attend the audition once qualified. Collaborated with multiple committee members' calendars to schedule based on their availability. One of the lead persons on before and during the graduation ceremony. Collaborated with site contact person, University Registration Staff, the Regalia vendor, photographers, food vendor, and parking attendant patrol guard. Coordinated and lead the graduating class of 340 - 400 and their Department Leads to adjust their garments, take group photos orderly and on time and report to auditorium on time.

I learned not to get involved in idle gossip. After listening to student complaint issues, I learned that you never know what challenges another person may be facing while obtaining their goal. I learned to trust and support my superior's decisions whether I understand them or not. I learned that it is important to be on time 100% of the time. I also learned never let a great opportunity pass you by, grab it first chance you get.

Because of the nature of my position, I was able to get along with everyone. My job was to make their jobs easier and I made certain that it was done well with greater care than they could ever imagine.

The hardest part of my job was getting use to working with students who would come and go right after they learned to master their job. Every now and then you will run across someone you will not be able to please no matter what you do.

The most enjoyable part of my job was all of the multi-tasking required on graduation day. Training the student workers by role playing. We made it fun. Also I enjoyed getting to know the people I worked with and being a small part of the many changes that took place from day to day. Listening to student concerns, summarizing their and reporting their issues. Encouraging students to endure to the end. Seeing the smile on the faces of the graduates. Working along side the Dean to face some tough challenges.

The good thing about this position is that it pays well, actually better than any other school in the area will pay for this role. However, the environment is too sales oriented. They say that majority of the work is done over the phone but I found that 100% of the work I did was over the phone. Which gives you a telemarketing/call center type of feel. A typical days consists of calling leads throughout the day, maybe attending a few virtual meetings about company’s numbers and metrics, and nothing else. It was very boring. The schedule requires you to stay two nights out of the week until 8pm and work on certain Saturdays, which for me just took up too much of my personal time. The actual campus in Cincinnati is a ghost town. If you are looking for the traditional admissions advisor position, where you actually meet and interact with students face to face, and maybe visit high schools to scout new students, this is not your place. This company has multiple levels of an admissions advisor, 4-5, which I thought was very unnecessary. I didn’t feel that this school had any real concern or care for the well-being or financial security of the students, as long as they could make the student one of their numbers that was fine. The training is 4 weeks long and throughout the 4 weeks you learn how to work their CRM system and do role plays here and there. The training is all module based, so you’re pretty much teaching yourself how to work a large system by reading word docs or watching training modules, there was no hands on training for myself. Then once I got out of training, I still had no idea what I was doing. A colleague there had to train me on how to actually do the job. I asked her why isn’t any of this covered in training? She advised me that “these are the things about doing your job that they do not tell you”. Which seems irrational to me. The prospects complain about having received too many calls from DeVry, but we are still instructed to call them. The students have also complained about the number of online classes. Not everyone is too busy to get an education, this institution forces technology and online classes down everyone’s throat. Very very very sales driven. My supervisor was very sarcastic and arrogant, which was 50% apart of the reason why I had to terminate my relationship with DeVry. I’m upset considering I turned down a position with a well known 4 year state college in Cincinnati to work for DeVry, which is not a well known school. They still have some ways to go before they can actually be as good as they think they are. The training needs to be remodeled as well as the way they’re contacting prospects. They need a huge update. My testimony can explain why they’ve had 10 different admissions advisors in 2 years... If calling prospects all day is not something you think you’d be interested in, take my advice, do not waste your time.

THIS IS A CALL CENTER.
Don't let the job description or the interviewer tell you differently. You will be on the phone the entirety of your 8-hour shift like a robot. You will be taking inbound calls and have "power hour" where you're making outbound calls to basically harass students to complete the financial aid process. Calls are pretty much scripted and you will be evaluated on whether or not you mention everything on the calls with students. 
You navigate between 4-5 programs at a time and 3-4 websites while on calls and need to leave detailed notes of every single interaction you have while being timed. It's common for programs to not be working and you're constantly getting logged out so you're stalling on a call while you get your technology to work. 
You work with Admissions Advisors who are on the phone for a while with the students before you. By the time they get transferred over to talk about finances with you, most students are annoyed and don't understand why they are being transferred to another person/department. 
While you're on your calls and navigating through all the programs and websites, you'll also be receiving messages in Teams about the call queue filling up and needing "all hands on deck" from managers whose responsibilities I'm unsure of. They spend all day in chat talking about the call queue and providing "motivation," but really it just adds to the stress of the job. It really feels like you're being babysat by the managers all day. 
It isn't mentioned till after training that overtime will be mandatory. When you work nights (3 mandatory nights a week), you are expected to stay logged in until all work is done. Working Saturdays are expected, so some weeks you will be working 6 days in a row. 
The pay is about $19 and the job requirement says bachelor's degree, but it's not needed to do the job and you don't get compensated for your education or experience. 
Training is long, about 6 weeks with a few weeks of practicing taking calls afterward. 
The training is intensive, but once you get on the calls there is still a significant amount of information that you won't know. 
If you like call center environments and don't mind the mandatory overtime, I think you will really enjoy this role. If you don't want to be on the phone with people all day, and you prioritize your mental health and work-life balance, this isn't the role for you.  
This role could be optimized if processes were simplified and not so redundant. Responsibility amongst departments should also be distributed better. 

I worked at DVU for about two decades as a faculty member.  When I first started, the place was a good alternative path, training technicians--15 week classes, twice a week onsite for 3 hours.  There was an actual faculty meeting where faculty input was used to shape the future of the place.  Then someone got the bright idea of standardizing all the course content, shifting to 8-week classes, and calling the place a "university".  While other schools have followed this model, DVU's students were often not equipped to handle an accelerated curriculum (non-existent admissions criteria made that possible), so the quality of the course content was diminished to the point where it is no longer possible to take it seriously as college-level content.

I had great colleagues at one point, until the massive layoffs of the last few years following the FTC settlement and other settlements.  DVU was once considered a "good player in a bad sector", but that is no longer the case, so I packed my bags and left.  Benefit costs were increased every year, and there were always quiet layoffs and consolidations.  Management was once local and in tune with quality outcomes (ca. 2005), but the profit-motive set in and the good folks were replaced with more profitable ones.  Group mergers lead to outright favoritism in promotions and retention, but worst of all, faculty were treated like hourly workers in customer service--told to make your numbers or else.  Students hated taking online classes and took it out on the faculty through evaluations, which is all the administration cared about.  I did the best that I could for the students that I had, and pushed them beyond the boundaries of what was required, but since enrollment drops, the place has gone mainly online--the actual campus is a ghost town.  I fear that there is not much of a future, given the uncertainty surrounding the current ownership transfer--the parent company Adtalem is throwing away DVU to a venture capitalist and no one is clear about the status of what's going on.  Everyone I know who still works there is trying desperately to find a new position.

I absolutely do not recommend considering a position with this organization.

DeVry University definietly promotes and encourages employees to apply for promotional opportunities.

My typical workday can be very hectic. I generally eat lunch at my desk, as there are many deadlines to meet, plus important meetings throughout the day.

I always have a team huddle to focus on important tasks that need to be completed by the end of the day, pull daily reports, conduct one on one training sessions, meetings and work on implementining new plans to promote registration and student events.

DeVry has taught me a great deal of time management, making last minute executive decisions, reviewing students financial records, academic advising, handling challenging students, understanding admission requirements, along with withdrawal, attendance and dismissal procedures, while also managing a diverse team.

My team is great, and we get along very well. I have learned to always expect the best from people and then if a training opportunity presents itslef then address it. I always praise my team for individual or combined accomplishments, and work with them to increase their knowledge and productivity. I always promote fairness to my team, and they know I have their back. Mentoring and being involved I have found to be so important, and getting my team to trust me was half the battle.

My co-workers are a lot of fun. We know when to be serious, and when to have a good laugh. They are very professional, and we all work together to achieve a common goal.

The hardest part of my job, is dealing with some of the constant changes we are going through with our new systems and then training my team. I am always up for a challenge, and even though some of the changes can be very last minute, I have learn to plan out my day enough to handle all tasks thrown at me, and complete or relay information in the time required. I feel if your job no longer challenges you, then its time to do something about it.

The most enjoyable part of my job, is seeing the students that I have had a part of helping graduate, seeing smiles on my employees faces, that they are happy to work in my department and I genuinely care about their well-being. Its not always about compensation, but the passion and joy I receive from others based on the work I do.

A typical day would include reviewing reports to ensure proper funding was in place for students, disbursements were being made in a timely fashion and balances were being properly maintained. I would work with staff to determine their needs, their challenges and what areas I could affect. It may also include meeting with students who were facing personal challenges, failed glasses, aggregate loan limits and simple doubts about their own abilities.

I may spend time with either staff or students encouraging them in the areas of need or I may spend the whole day working with reports and analysis for upper level management. It all depends on the time of the month.

I learned to work with and train staff to work with students as advisors help them prepare for their financial obligations, manage the future expectations of payments and fully understand what their future requirements and steps for repayment would be.

Collaborate with other staff and departments to assist students in each step of their educational path. All of the co-workers had the same perspective of helping and driving students to meet their goals.

The toughest part of the job was to help students gain the funding they needed and complete each of the steps throughout their degree as a mentor, yet teaching them how to be self sufficient and independent with the skills needed to manage themselves. Many students were not necessarily open to learning to fish desiring for someone else to fish for them.

The most enjoyable was to analyze data and determine changes that need to occur, areas of opportunity and challenges that need to be addressed

I have worked with a variety of accounting, CRM, database and reporting software systems. Some of these include, Peachtree, LBT, PeopleSoft, CampusVue, Banner, Microsoft products including Excel, PPT, Word, Access and others..

Overall, a decent introduction to higher education. My contractor did a really good job explaining the role to me, however there were some things overall about this role I didn’t like. For one, the script they have you to follow is more about building rapport than getting straight to the point, and you have a lot of rude callers and students . Most of the role also requires you convince someone to take out loans to invest in their education, their marketing campaign was basically to harass prospects over and over again to get them to sign up, very annoying and we weren’t allowed to take them off the calling list unless they specifically asked. Most of the managers were supportive but they put HEAVY quotas on the advisors and we worked the roles of 4 departments in one role, often leading to burnout. If you can handle the pressure and have a good personality, this might be a good role for you, but not for everyone. 

Pros:
 •Remote
 •Opportunities for overtime 
•Great Colleagues 
 •Rewarded with helping students reach their goals/Starting class 
•Depending on your region, pay is decent  •Good for people with outgoing personalities •For the most part, off on weekends and major holidays
•Learning the use of Salesforce

Cons
•Heavy work load, lots of calls (over 100 a day)
 •Role is very challenging and your given very little help or training, your basically thrown out there with very little help •Micromanaging and heavy quota based •Listening in on phone calls
 •Operates more like a call center role than an advising role 
 •Long hours 
•Requires you to be a bit pushy, students in desperate situations and still getting them to try to start class. 
•Overall bad marketing campaign for school, a bit expensive for what it is.

Conducts interviews with prospective students, & evaluates the prospective student’s needs, interests and qualifications while providing clear and concise information to help the prospective student make an informed decision to attend or not attend the school. 

 Consistently achieves the expected goals and objectives of a suite of quantitative and qualitative metrics as defined for the Admissions Representative Senior B position including, but not limited to: Enrollments, Starts, Conversion Rate, Show Rate, Schedule/Queue Adherence, Script Adherence, Compliance, the CEC Standards and Product/Program Knowledge 

 Professionally assists prospective students through the admissions process in accordance with all applicable federal and state regulations, school policies and procedures, and in compliance with all accrediting standards and requirements. 

 Helps mentor other admissions staff in learning this process 

 Partners with departments outside of Admissions including Financial Aid and the office of the Registrar to ensure the delivery of a high level of service to every student 

 Presents information in a factual and ethical manner regarding the school’s programs and tuition 
 Consistently operates within, and is measured to, the school’s expected behaviors: Collaboration and Teamwork, Execution, Communication, Student-Centered, Integrity, Drive, Adaptability and Change Management, and Decision Making 

 Assists newer admissions staff with learning time management skills 

 Coordinates with the DOA and Student Management to improve team starts/show rates 

 Partners with departments outside of Admissions to ensure the delivery of a high level of service to every student

On a typical day, i would walk in, greet everyone, get prepared, and assist customers. Getting prepared consisted of making sure my ID was visible, restocking supplies.  We made sure the printers were properly working, fully stocked and ready to print. We had to make sure there was tea and coffee ready for the faculty, staff and professors. All voice messages were checked and forwarded to the proper Dean, department, professor or staff,  Phone calls were answered professionally with the proper greeting. Made sure we were loud and clear by testing the Walkie Talkie voicing  the proper code. The Walkie Talkie were to be fully charged the day before or place on the charger promptly for security purposes: manly unidentified walk-ins, people who skipped pass the front desk into the staff area without clearance. upon refusal to comply with our instructions, we were to notify security. The front desk/ front-desk computer was never to be unattended. If one of us was late or we had to inform one of our supervisors immediately and forward all calls. She would then man the front-desk as the for mentioned preparations are made. 
A typical.day, was me pointing people in the right direction with the most up-to-date information. In doing so, I've learned to keep the focused on the goal/solution. Upon receiving questions for which we had no answer, I've learned people genuinely appreciate the honesty and our response to take down their information to call them back or when a supervisor contacted them, or when the proper department reached out with the correct and much needed information/solution/ resolution.

What is the best part of working at the company?
DeVry offers a great opportunity to continue your education at little cost, and a variety of programs to explore. Working remotely offers more flexibility in your day to day and there is opportunities to explore flexible day to day schedules as well. 

What is the most stressful part about working at the company?
This is similar to a sales role. You don’t necessarily need to hit minimum students, but your numbers need to around your team averages. There is a lot of pressure to have high dials, talk time and enrollments. That aspect of the job was difficult because you are pushing students to apply when they may not be ready. 

What is the work environment and culture like at the company?
The work environment varied. I was on two different teams during my tenure. My first team was led by a manager that wasn’t the best at training or communication. He wanted to be in control of all aspects and lacked the skills to keep his employees motivated. My second team was lead by a manager that enjoyed training and coaching. They provided tools and resources to assist with employees day to day. 

What is a typical day like for you at the company?
Making 80-100 plus dials between an automated dialer system calling warm leads or potential students that have been contacted prior. Working with multiple teams to move applied students to the point of enrollment. There are regular meetings, and additional projects that require your attention. Communicate with current and potential students through calls, emails and text.

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