customer service representative

inside sales representative

certified debt specialist

payment processor

debt collector

DebtBlue

I believe this is a good company with good leadership and good people. However, I have 20 years in sales experience and not once in those 20 years have I ever encountered such a noisy, inappropriate, and chaotic sales floor setup. Open concept / bullpen, so everyone can hear everyone else's conversations and it's very hectic. Add to that frequent use of a very large metal gong to celebrate sales, and the worst part, blaring inappropriate rap music while salespeople are on the phone with clients. I have ADD, unfortunately, and cannot take medication for it due to sensitivities to it. This type of environment would have made me absolutely crazy trying to focus and do a good job. I understand management views it as "high energy and motivational work environment" but that's not how most of us work and it makes a difficult job even more challenging. I shouldn't be forced to listen to frantic offensive loud rap music all day. Install proper cubes with walls that go up high enough and let each person listen to what they want to if anything at all. It's not fair to punish good sales reps that simply need a little more peace and quiet to be effective at their jobs.

DebtBlue is arguably one of the worst companies I’ve worked for. Pay is below average for the job duties, and they expect to squeeze as much work as they can from you out the little the pay you. I worked there for a year and was one of the seniors on my floor, they can’t keep CSM reps longer than a few months because of they’re policies, and how little they pay. They use CSM as a scapegoat for all their companies issues. They expect you to carry the work load of CSM, negotiations AND sales, all the while keeping up with emails, callbacks, and your own personal workload. They’ve been through 3 managers last year, one whom they demoted out of the blue and gave the job to someone outside the company. The customers don’t trust the company because of being screwed over, so most clients you speak with are angry, will cuss at you and call you names and DB expects you to take verbal abuse without being able to disconnect the line. After over a year of working here, I can’t think of one coworker who actually enjoyed working for DB. The staff is tightknit and run like a family, lunch is sometimes bought and they’re good at giving away prizes for performance and holidays are ALWAYS fun. Overall, the work load is not worth the pay and they have very high staff turnover. DB is a great stepping stone, but don’t expect to make a career out of it. Get what you can and GO.


 I regret taking a job here. They don't care if you are in the hospital, they will still force you to come in and if you don't they will fire you and claim it as performance based firing. They will force you to change your salary pay and commissions to something that just clearly outrageous. If you are not an brownoser to the bosses you will not succeed. 

The company as a whole is a joke. I repeat do not take this job. They don't care about their employees at all. HR doesn't care about your complaints, they'll just look for a way to fire you. They have no true training program (because its none existing). If you become self aware in to what you do there, they will throw you away like a used tampon. I do not recommend their services or for anyone to work here they over promise their customers and will over work you to the point where you will question if it's better to call in and tell them you're gonna be late or are gonna call in and tell them you died? The worst experience I ever had working at any job. Can't enjoy the benefits because they don't give you time to even take a chance to go get Checked. The worst place to work at.

From the beginning you are just thrown on the phones with no proper training on systems or flow of calls.  Training only consists of CYA type subjects but no real content so you better bring all of your habits from your old job.  There is obvious favoritism here.  The leads are mostly people with not enough debt.  The few pre-qualified leads used to be available to everyone to call but I guess marketing dollars got slim during the last few months so they decided those should all go to the favs and the rest of us are stuck with the people wanting a $200 loan.  It’s a revolving door here because unless you have someone else paying your major bills no one can survive on this pay.  Whenever there’s a new change we are all learning together, even the managers won’t know what’s going on.  When you ask any questions for clarification you either get ignored, get varying answers or no one knows.  This place is a train wreck and this is the lowest pay I’ve ever made.  I’m just counting the days til I can quit.

DebtBlue is currently expanding at a rapid pace which allows "ground floor" opportunity with an established company. Considering this is an industry that will be strong for the foreseeable future, DebtBlue is the perfect place to get in and be seen for the value that you provide. I have been here since April of this year and could not be happier. The CEO can often be found walking the floor, interacting with the staff. Most will agree that ground floor opportunities, while excellent, come with a certain level of risk. That is not typically the case when an established company such as DebtBlue decides to expand its walls. While the company is growing at an explosive rate, it has yet to reach a point of critical mass where the employees blend in with the scenery. Important people know your name here and that, to me, is worth its weight in gold! 

Saying that they do not care is far from true. They care, sometimes even if that means letting individuals go that are not good for the company. It's easy to say they don't care but they have done many things that people are unaware of. 
Also stating that they do not clean, wear mask or update staff on COVID related illnesses is far from true. They have placed antibacterial wipes through the office so that you can clean your own space if you do not trust the cleaning crew. There's also plenty of other cleaning products to use throughout the office. They also try their best to mandate wearing mask but it's hard when you have defiant employees who will not wear theirs. As for letting people know who is sick, it's called HIPAA. 
I would tell anyone that this is a great place to work, I would tell anyone to come work here and have. I have friends that I have referred and work here. Not to mention that they offer a referral fee as well. 
 

Every single person in this building seems genuinely happy to be here. Executives are supportive, encouraging and eager to provide tools needed for me to exceed in my position. I feel heard, appreciated and confident in my ability to voice my opinions.

Leadership is transparent about their intentions, and is consistently looking inward on how they can improve and work toward our goals, both as individuals and as a company overall. 

There is no office gossip, and the attitude on the floor is lighthearted. Different departments ring gongs, or hit celebratory bells when they achieve various goals. Just an enjoyable, collaborative environment.

The work we do for our clients is noble and based in the sincere interest of helping those in financial need. 

Hard work is recognized by management and if you speak up and express your desire to move up in the company, it's definitely something that they make accessible. Being a newer company, there are growing pains, but management is always willing to listen to concerns for those who take the time to address them. There are events around holidays such as 4th of July, St. Patrick's Day, Halloween, etc. that even execs participate in, which is fun. The building is really nice - it has a really nice shaded back area with tables for eating lunch outside and taking a break, along with a gym with cardio and weight equipment and showers. The location is convenient for most people in the DFW area and there are a ton of good restaurants and grocery stores in the area.

Working at DebtBlue has been an incredibly positive experience. From the very beginning, the company has been nothing but supportive and accommodating. They truly care about their employees and create a work environment where you feel valued and recognized for your efforts. It's inspiring to work for a company that not only acknowledges hard work but also promotes from within. In my less than a year here, I was nominated for the CSS Award, a testament to the opportunities for growth and advancement that are available. The leadership team is dedicated to helping employees reach their full potential, and they actively invest in their professional development. It doesn't just feel like a job; it feels like a community where you're supported in achieving success and encouraged to grow both professionally and personally.



I work as a Certified Debt Specialist at Debt Blue. I started about a year ago, and have had tremendous growth at this company. I was first impressed with the training that they had prepared for us , as I was new to this industry. Since then, I have built a bond with the people and management here, and grown to love it here because they truly care about everyone's success. I came here with a compensational goal in mind, and with the right coaching I have far surpassed that goal ! You can tell that everyone here supports and cares about each other, and the best part is that upper management makes it their mission to ensure that everyone is thriving and able to feed their families. I have worked a lot of different jobs, and Debt Blue is by far the best place I have worked ! 

Top Job Titles	Average Salary
Customer service representative 3 salaries reported	$17.00 per hour
Inside sales representative 7 salaries reported	$62,314 per year
Certified debt specialist 4 salaries reported	$16.00 per hour
Payment processor 3 salaries reported	$17.67 per hour
Debt collector 4 salaries reported	$20.00 per hour

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