seasonal associate

sales lead

sales associate

operations lead

distribution center supervisor

Deckers Brands

They had no dress code for everyday work. I was on the email/chat team and we communicated with our customers via typewritten answers. The atmosphere at Deckers very loose and non-business oriented. They did have a quota system in-place for your work goals, but if you kept your focus on the chats (my job), the goals were easily attainable. They changed hourly schedules often enough that if you had outside-of-the-workplace interests, you would be hard pressed to accommodate outside-of-the-office life changes.For being a temporary, seasonal employee, there were enough benefits to keep my interest while I worked there. They had a point system for absences, so the amount of a time off was highly discouraged. For a workplace with many viruses abundantly present, it was extremely difficult not to accumulate points quickly and therefore, get laid off quickly. I was considering full-time employment, however, two separate illnesses made me accumulate enough points to have my tenure with the company be cut short. It would have been a good place to be employed full-time and permanently.

Deckers overall was very inclusive brand. It’s a laid back selling environment majority of the year but moves into non stop during summer and holiday seasons. The discount and pay was fair for sales associates but management was a different story. The location I worked in had a multi store GM meaning they were in charge of 2 locations under the Deckers umbrella. This GM was never present in the store and scheduled themselves “floating” when on property allowing them not to be tied to 1 location for the day.. however most times they worked from Starbucks. There was only 1 assistant manager who was full time, all other sales leads and associates were part time. As a lead myself and others in my same role were over worked during shifts and expected to execute responsibilities way outside our job description while receiving no benefits. I will say I think had there been a different GM this wouldn’t be the case. But overall I learned a lot and grew exponentially in my time there.

Being a former LP, I already know what is expected of the job task, but ever since I have spend my time in this company. I have never been treated negatively despite the lack of proper training time and also the disrespectful treatment that I've received from my coworkers and the leads.  Also, their emails are so disorganized and clustered that you cannot tell who is for and if it's simply a passdown. Also, there is favoritism among the Department and the security team as well. Plus, their associate's are not very well trained that they always get into accidents on a weekly basis. Never in my last LP job that I ever experienced that many accidents in a weekly basis. I ended up taking up a lower pay secondary job over this job any day and I also work another LP job which doesn't even have this kind of environment.  

I'm fairly new too the call center part of customer service and this was my favorite call center so far! They treat new people coming in as family and make you feel very comfortable you can always ask anybody for help or for a better understanding! Unfortunately I was only working there temporarily for the holiday season, and I had to leave due to a friend passing away. But overall I'd go back during holiday season again when they are hiring! Plus there is a chance you can get hired premenately and they always did the sweetest things for us! Like leaving positive notes with candy canes around Christmas, catered lunch for everyone, and has a snack cart the goes around twice a day! Even had hot chocolate for us one snowy day! Overall I love this company and I'd love to to back when they're hiring again.

The Company is good for young adults and pretty flexible if you have kids or if you’re in school. Holiday season is very very busy and you can get much overtime and the managers will reach out if someone calls out so you can get extra hours . The co workers were the best very family oriented . A lot of favoritism when it comes to the managers and they will hire outside the company not very much internally but if you can kiss a** you can get a lot of things done for you . The discount is amazing so you can buy for yourself and family and friends . You also are given free shoes to work in so you’re their personal model.. Product knowledge is very important and depending on location there will be a lot of tourists so make sure you know what you’re talking about ! Number one thing the Customer is priority !! Make sure you greet and you engage ! My Co workers were amazing !! 

If you want to feel uncomfortable working in a place where they checking you constantly, this is a great work opportunity for you to be stressed out. Not just that but breaks consider them being time from wherever your walking to the breakroom. Also, looking to work in a fun and being able to learn more skills, well this isn't the place for you. Management talks between each other about employees and find any excuse to fire people. Doesn't matter if your numbers are high they will find anything against you to fire you. OH wait!! There's no work don't even look at anybody talk to anyone or make eye contact line leads will be walking around and put you to do duties that aren't part of your job duty. Make sure you make friends with the right people otherwise you wont be able to learn much. They wont teach things unless you talk to the right crew.

This had to be the worst job I ever worked. Super underpaid for work and stress that isn’t worth it. During peak season, they treat you like robots and get mad at you when customers don’t fill out surveys. Their survey system is complicating and makes no sense; they tell you to let customers know to fill out a survey after the call but those surveys don’t get sent out until 30mins after the call. They score your productivity based on surveys. They don’t understand that surveys are a choice for the customer and if they don’t want to fill it out they don’t have to. If they want it done they need to give the option to do it on the call or send them out right after the call. People leave more bad reviews so regardless your 5 star survey count is super low during peak because people call to complain too much. I didn’t like anything about this job, it’s super hard on your mental and they expect too much for little everything

What is the best part of working at the company?
They supply maintenance technician with new work boots every year

What is the most stressful part about working at the company?
Anytime you get on a piece of equipment. Your job is at risk. Some of the policies are beyond ridiculous.

What is the work environment and culture like at the company?
The culture is extremely tense, and you have to be on 100% guard every single day as not to “offend” anyone. The chance to defend yourself against any type of perceived offense. Is never tolerated. People are typically guilty until proven innocent.

What is a typical day like for you at the company?
Very stressful work environment. the maintenance manager was absolutely awful. You never knew if it was going to be a good day for him. Or a terrible day for him.

The company has a great work environment but does not keep their word when it comes to training. When you are hired as a CSS, you choose between chat or voice and that is what you are trained to meet the stats on. If they ask you to switch you are not trained for the other que but yet you are still required to meet the statistics. If you don’t meet the statistics, you will be fired. Simple. Even though you were promised to get trained before agreeing to switch. They will send emails to you setting up meetings for training 30 minutes before it’s time for the meeting and not tell you that it was scheduled  then the meetings never happen and then blame you for not knowing about the meeting. 

There are of course rude customers, not your ordinary rude customers but those that will cuss you out because of certain policy's or because their order was cancelled for one reason or another, or the warehouse sent them one shoe, 2 right shoes, the wrong item and so on. There are system failures and your stats will be posted for all to see despite that. They have changed the schedule after it's put out the week of, and oh well if you had made plans around that schedule, and if you can't do a shift swap your either forced to work that day (6 days in a row), or call out which counts against you. Coaches, lead's, and coworkers are great as they do their best to help each other and keep it fun. So you may come on as a temp for one reason or another but I would keep looking.

Top Job Titles	Average Salary
Seasonal associate 8 salaries reported	$16.44 per hour
Sales lead 6 salaries reported	$20.08 per hour
Sales associate 3 salaries reported	$16.60 per hour
Operations lead 3 salaries reported	$19.20 per hour
Distribution center supervisor 5 salaries reported	$51,514 per year

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