retail store manager

maintenance technician

retail assistant store manager

operator

director

Delek US

I was a contract worker.  I actually liked my job at Delek.  I've been in the pipeline business (for both ROW and Construction) for more than 20 years and love the industry.

My pipeline project in-house company manager knew nothing about the pipeline project industry or her job.  Nor did she know English grammar (she grew up in the US and has a college degree).  I do not know why they kept her.  They often reassigned her to different senior managers. It seemed that none of them wanted to work with her but they were afraid to fire her. 

My field agents couldn't stand her and some quit because of her.  She constantly harassed me (sometimes personally), interrupted me and belittled me.  She would often speak to me condescendingly.  In meetings she either threw me under the bus or took credit for the work I did.  I never stood up for myself since I was a contract employee, but I told my service company what was going on but they did not help me at all (basically told me to ignore her). She was so very friendly and sweet to my male counterpart.

I left when I really didn't want to.  Working with her really messed up my professionalism, work ethics and mental health.  I couldn't sleep at night.  I was so torn and depressed by my work conditions, I sabotaged myself one day and got myself fired.  I was denied unemployment; the denial said I had acted unprofessional.  I had act unprofessionally, but I didn't appeal my claim and explain why it happened.  Now I regret that. 

My service company did not take care of me or support me.

Manage, direct, daily operations of (10) C-stores assuring they operate in the highest possible profit level by achieving sales growth goals and controlling cash flow. Recruit, hire and train the best possible management and staff. Regularly review trend sheets, create action steps for stores that are not meeting sales goals. Regularly review controllable expenses, especially payroll, to ensure budgets are being met. Review profit and loss statements and set action plans to ensure sales, and expense budgets are met,             	                                                                               	
Held responsibility for day-to-day operations of 10 high volume convenience stores in ten cities. Directly managed ten store managers and indirectly led over 70 employees. Worked closely with the store managers on their development and advancement.  Worked with the store managers and corporate trainer on the development of store personnel.  Worked closely with vendors on, corporate, and local promotions for stores. Worked closely with corporate category managers to implement various product lines, specials, and promotions for stores. Worked with the marketing department to ensure a thorough clarity of offers for customers by means of adequate and proper advertising and point of sale.  Supported the store managers running their stores efficiently and profitably.  Ensured all stores provided the best and friendliest customer service possible.
  
 


What is the best part of working at the company?
There is really nothing that is a sure thing that continues to advance other than all the rules you have to follow while all others do as they wish while your thrown under the bus. You can Always count on them shorting you on your paycheck on a continues basis.

What is the most stressful part about working at the company?
The most stressful part about working in the transportation department is making the right decision about scheduling. Drivers are told to run as dispatch scheduled but told two- four times different per management, so, go figure, then wonder why everyone is blindsided.

What is the work environment and culture like at the company?
Always record your conversation between management because you’ll be asked constantly why did you do this or that, then they’ll crawfish on you. Do not trust anyone especially management and keep in mind they will throw you under the bus every chance they get.

What is a typical day like for you at the company?
Daily routine consist of pre checking the rig your driving, log into the ELD,look at your dispatch, try to figure out why nothing you’ve been dispatched matches up to what you’ve been advised to do. Go complete your loads, fuel up,post trip rig, turn in paperwork. Another surprise the next day.

I spent 5+ years at this company, and the amount of time I spent there I will never get back. This is the worst company I have ever worked for. 

Management is bad, culture is bad, pay is bad. I cannot think of a single good thing about this company. 

It frankly is a miracle someone hasn't died yet. 

This company does not care at all, and only cares about the bottom line. It will work you to death, not caring about your health, your safety, anything outside of work. 

I'd like to add this doesn't change whether you are at the site, or corporate. 

Because this comes from the top, and they make sure it's pushed down to the guys at the bottom. 

Before you join, go look at their safety and environmental records. Go look at how many explosions they've had in their El Dorado plant. How much trouble they've had with every single turnaround they've had where it's just been issues. And they make the worst decisions and prioritization with regards to 

Here is an example: In the Big Spring plant, they decided that it isn't worth decoking the heaters on startup because it cost too much money. So what then happened is because of the fact it got cut, on startup up all the coke pushed from the heaters and wrecked the Crude Unit Distillation Units. 

Retail Division currently ran by "category managers" that will not embrace different ways to be more efficient while providing better quality of life to employees. Store managers are basically salaried sales associate which is done systematically by enforcing ridiculous labor budgets that doesn't allow them to focus on building a team and improve operational procedures. Senior leadership will not  take feedback and will retaliate by sabotaging your work and enforcing accountability platforms when targetting specific employees. Zero focus on mentoring, coaching, and developing leaders within. 90% of leadership positions are filled with outside candidates with minimal to no experience in the C-Store industry. New ideas or different processes to exceed sales are mocked and their antiquated way is the only way. With OXXO acquisition hopefully this culture will change and current employees could possibly build a career, but as long as there's no senior leadership accountability this toxic enviorment will persist at the store level.


A typical day consists of running with your head cut off because your manager is too lazy to do his. Wants you to report in constantly when it's unnecessary just so he can show you who's boss. He's always giving you his resume.
I didn't learn anything except distrust. I also learned that they expect you to bring your own tools to work and then claim them as the companies when you exit. In other words they will steal from you.
Management is incompetent, unprofessional and negligent all the way up to and including the CIO.
The workplace culture is such that you are left wondering if your head is next on the chopping block. 
The hardest part of the job is showing up on-time because the work atmosphere is so toxic.
The most enjoyable part of the job is that you get to go home, but not always at 5PM. Most nights you will have to work late because management is unable to manage. 

I believe that DK is a great starting place to get experience in customer service. It can get overwhelming when you are new and you are doing your best and when you have rude customers (which will be common and they are sadly everywhere and you will probably be picked on by some if you are new, but that is beyond your control and does not define you as an employee), as long as you are always doing your job the best you can you will do alright! Although it can be an easy job, it is stressful and my advice would be that if you are new, always ask questions, don’t take the rude comments personal, and as stated take notes you learn as some tasks could get stressful. The kind people whether it is supportive management, coworkers, or kind customers who make your day better is what makes it a great environment. I’d say if you are interested in working for a DK convenience store I think it will be a good learning experience. Be prepared to multitask all the time and being available when needed at the store. You got this!  

I had such high hopes for this company after interviewing right after college. Unfortunately, they failed to meet my standards. With only a month in, I knew I had made a huge mistake accepting this accounting job. This company lacks leadership and training. There are not process in place to train people to be successful in their job. My peers haven’t had raises in years which ultimately lead me to leaving the company. This company is very top heavy where they only care about people at the top and you get whatever is left if there is any. My accounting manager constantly meddled in my files and changed things without my knowledge which resulted in my poor work performance. This company does not value their people, and I would suggest you steer clear of this organization for your mental health. My power was out during the tornado, and my manager was more concerned with my internet than how I was doing. They also have incredible high turnover with a lot of working weekends in the accounting department. 

Overall this place needs some big changes beginning with upper management. If you want to work in an environment of do what you are told with no questions asked, micromanagement, never having 10% of the resources needed to complete your job, always feeling that your work is lacking to be able to give good answers, never moving towards automation and sticking with extreme manual processes, never having money for process improvements even when business is good, being lied to, never having a voice, sucking up to Directors who are not held accountable, then Delek is the place for you. 

What is the best part of working at the company?
Pay and benefits were good. 
Flexible with sick or emergency time off

What is the most stressful part about working at the company?
The leadership and dysfunctional system in accounting departments. Inconsistent with rules and processes as well as personal accountability is ignored with few.  It was the worst most stressful position and people I ever worked with. Quit due to medical reasons and stress caused extreme high blood pressure 

What is the work environment and culture like at the company?
The work environment was toxic due to some leadership engaging in rude behavior and much gossip and disrespect for others. 

What is a typical day like for you at the company?
I like busy but so slammed as a result of coworker not bowing up constantly and having part of her job added to my full responsibilities and I didn’t get paid for 2 jobs.

Top Job Titles	Average Salary
Retail store manager 3 salaries reported	$48,000 per year
Maintenance technician 1 salary reported	$17.50 per hour
Retail assistant store manager 1 salary reported	$16.00 per hour
Operator 1 salary reported	$16.00 per hour
Director 5 salaries reported	$155,800 per year

Working at Delek US: Company Overview and Reviews

Delek US

Delek US Ratings

Popular jobs at Delek US

Salary Satisfaction

Job Seeker Tools

Employer Tools

Browse

Stay Connected