delivery driver

driver

onboarding manager

shuttle driver

truck driver

Delivery Drivers, Inc.

it started out great. i was making $200-300 for an 11 or 12 hour day to start. you get to pick your own hours. you just log into the app when you want to work and wait for a job to pop up, which you can ignore, accept, or decline. if you accept the job and change your mind, you can cancel. when you don't wanna work, just shut the app off.  a standard job takes anywhere from 15 minutes to an hour and a half (not including loading time), so you could work 15 minutes for the whole day then go home right afterwards if you wanted to. it was really convenient when i was not feeling well, got tired, or had an emergency, or just felt like stopping. i was really happy with my job, but several months after i started they cut the pay--i'd say at least by half.  it got to the point i had to go back to traditional 40/hr week 1040 job cause i couldn't make ends meet anymore. not to mention you're responsible for your own taxes. i ended up in trouble with the irs because the pay was cut so low that i needed every penny of it to get by, so i wasn't able to put any back for tax payments. so i ended up owing like $7k. this was in february of 2022 that i did 2021's taxes and i still owe a few thousand as of today (april 2023). i was in a national and local drivers' group on fb and towards the end, people were getting permanently deactivated (essentially "fired") for absolutely no reason. you could call them and they wouldn't tell you why, only that the decision was final. you could appeal, but out of all the people that i'd heard of that had done so, every single one of them was denied. again, spark would state to every one of those people that did an appeal that the decision was final, but never would give a reason--nobody has ever gotten a reason. towards the end, i was constantly terrified i'd wake up one morning to a deactivated account, as had happened to a few local drivers around that time. us local drivers did find out that one of the department leads at one of the local stores was calling and deactivating people, though spark would not tell them why. the location in question was known for super long waits. a good average wait time at any other store location would be maybe 15 minutes, but this store would take anywhere from half hour to 2 hours. you're able to cancel the job you accepted if you have not received in within 15 minutes of the stated arrival time, yet when people started doing this after over an hour of waiting, the team lead was calling spark and getting them deactivated. we only knew this is what was happening because the deactivation would come almost immediately after having an encounter with this team lead. before switching jobs and leaving the local fb group, a long time local driver was deactivated by the team lead for talking to her in an abusive manner. he captured the whole conversation on his dash cam and he was completely civil with her, did not argue, did not talk back to her one time, and didn't raise his voice whatsoever. he sent the video to spark with his deactivation appeal and they didn't care. they still permanently deactivated him. if you are unlucky enough to try this job, kiss the butts of all the store employees or you may be deactivated by one that just feels like reporting you for no reason.

I worked with wife as a team and together made more together than we could individually . Rules rules made it nearly impossible to wrk as a team and offers come from all over multiple per second sometimes so we have to shut app off and work other app's . I made many offers to the powers to be from link in etc . Deaf ears ! I could make it a world class "best in class organization " People are comfortable at the top . App could be a lot better and customer experience could be greatly improved . Upper management needs to be replaced . Oreders from a local store goes 20 mi past many stores closer to delivery where common items that could of come from a store much closer. Thats just one example of many wasteful   policies . Have a app that lets me filter unwanted noise like low offers form far away stores I keep application on and do what makes sense . They would have people like my wife and I with our apps on and we would pay close attention to alerts . I have 20 plus useful practical advice . Been successful with muti million dollar companies using common sense e. I am retired and do not need the money but like keeping busy and being productive , I represent the clients well per my metrics . Need more of us but we are about done . It went form good to non doable !

Don't get me wrong I do love using Spark over any of the other driver company's. There is a few major down falls about this company. Starting with the orders, if you get assigned an order a lot of times when you arrive at Walmart the order is ready to be picked up.  However you can't start it until a certain time frame. 
Another down fall about this company is the dot com order which are multiple trips under 1 order. You could have 11 orders under 1 trip and sequence is scattered all over your zones. The major problem about these trips is even though you are delivering to multiple locations it is still considered 1 trip so there for it does not count towards any of the incentives that are available.  
Now the final and MAJOR down fall about the company and this is where I think false advertisement comes into play. When you receive an order you are NOT guaranteed that dollar amount due to the customers are able to customize their tips within 24 hours. I feel like that is not fair at all to the drivers especially since gas prices are extremely high.  
Overall this company is not bad . They do have flexible hours, so you can sign on at anytime you want. There are shopping orders but most of the time you just go to the Walmart pick up section, pick the order up, and deliver it.  

The earnings are very unreliable here and the metrics don't matter for increasing them or give better opportunities to earn. The metrics only matter to get a driver deactivated from the platform. $20 per hour maybe 25% of the time. This may be different in large cities like LA or Seattle but not in any smaller cities. The company will put out news letters announcing new earning opportunities such as extra pay for heavy item but the extra pay will only be applied to items that are obviously the weight such as an item that says 40lb bag dog food but an item that weigh 40 or more pounds and doesn't say it will not get the extra pay. Representative tell you that it is automatically added but it is not. It will be made clear if you take two orders one with multiple 40+ pound items and ine without and get paid the same base pay for the same miles. If an order gets canceled you will get paid less than $3 even if you show up to pick up the order. The company allows customer to remove pre-delivery tips with no proof, feedback, or reason why and customer use this to bait drivers into quicker delivery. 

Where do I begin? The app has constant issues. Customer service "escalates" your issue to a "higher department" and nothing ever gets resolved. You are basically forced to accept offers that you lose money on after fuel, time, and milage otherwise your metrics go down and you receive less offers. Wait times to pick up orders are typically 30 min to an hour at some stores. So you average about 1 delivery per hour. Most offers are for around 10 dollars unless a tip is involved. A lot of customers tip bait so their order is delivered then they retract tip.  Stores will load you with damaged items or leaking items and customers often don't answer your calls when you try to inform them it was the store so you do not get a poor customer rating. I thought making my own schedule would be nice but I have little to no work/life balance because I have to go work multiple time slots during the day when volume is busy or I don't make any money. Basically have to work the morning and evening to get enough offers. 

Do you enjoy driving 8 miles and unloading 3 cases of 40 count waters up two flights of stairs for $6.50? Or sitting in a parking lot for two hours doing nothing because being anywhere else means you’re likely to get zero jobs? Do you like working for a company that can “fire” you with zero warning or reason why given? 

In the right place, Spark can be lucrative but if you sign on with a company still using third party delivery services like Point Pickup (who at my store was and is still getting over half of the jobs), it is not. It is frustrating beyond belief and you’ll have to make the drive to location that is not).  Think you can supplement by multi-apping? Maybe but if they catch you, it’s against their terms and they can deactivate you without warning.

My point to all of this is: if you’re looking for a very part-time side hustle, this might work but if you’re looking for a serious job, keep looking because you won’t find that here. 

I’ve been driving with Spark for about eight months now. Overall, I do enjoy the flexibility and the management’s willingness to resolve issues that the drivers may be having. My only complaint would be that the compensation is not economically parallel to the distance of the orders that are being given; for the gas fuel , time, and quantity of the  orders with the given mileage distances, I do think it would be slightly more ethical and considerate on Walmart and Sam’s Club end to increase the percentage of the orders that the drivers are paid. However they did recently add the option to be paid after every order completed versus being paid weekly. That is a huge plus for me. Still, a higher and more considerate compensation would for sure encourage me to take more orders and deliver full time, as everything else is excellent working with these guys. 

Spark was paying good when I 1st started (2 mos ago) now I get orders with 2 stops, 11miles for like $8 or $9. Now they’ve added a location that’s 19 miles to get there for $9 (remember, you don’t get paid mileage to or from the store) so why would I get that? When you call “support” those ppl can’t help you, they tell you something different EVERY TIME you call! 
Then your metrics fall because you’re smart enough not to burn your gas 40-50 miles for $10-$13 and there’s nothing they can do about it.
Once your metrics fall, they won’t send you anything, while the other drivers around you keep getting orders back to back every hour. You call them & they say, “oh your store is slow.” NO it’s not because other drivers are doing fine.
It’s (the app) a good idea, but the design and tech support is poorly designed. You mean to tell me you can’t see that I’m not getting orders ALL day? Untrue! This job is good for someone who has no bills, no responsibilities and/or it’s just “extra change”…but NOT a primary source of income!

Started great, they offer less and less now I work 3 times as hard for the same money. Tip baiting on amost every order. Example offer says $17 but the break down is $7 for the order and the rest is an estimated tip that the customer can and does lower or remove entirely. Metrics penalize you for taking time off or declining an order not worth you time. Example $9 for two defferent orders going to 2 different addresses for a total of 15 miles. Gas is over $5 a gallon. I have been doing this for 2 years and new drivers take priority in the system so there will be days if we have new drivers i wont get orders at all. Tech support is an absolute joke. Anytime I have an issue 99% of the time I get a scripted response asking the same bacic questions. Is your app up to date? Have you logged out and back in? Have you restarted your phone? They never offer a solution and are always looking to blame the user for issues that arise.

What is the best part of working at the company?
You get to choose your own hours

What is the most stressful part about working at the company?
The app crashes a lot. You lose out on a several days worth of work because of issues with the app. They also over hire people for this job and as a result getting work becomes very competitive. 

What is the work environment and culture like at the company?
There isn’t really a culture. You don’t really get to interact with other drivers. You mostly get to interact with the Walmart employees and occasionally customers. When you have to reach out to driver support, you have to have an ear for accents. 

What is a typical day like for you at the company?
Open the app, see if there are any orders. Drive to the store if there are and wait a good 30-45 minutes for the order. Drive it to the customer and hope they don’t live on the 5th floor of an apartment building. Drop off the items then repeat.

Top Job Titles	Average Salary
Delivery driver 2 salaries reported	$21.50 per hour
Driver 2 salaries reported	$20.02 per hour
Onboarding manager 4 salaries reported	$18.00 per hour
Shuttle driver 1 salary reported	$72.50 per hour
Truck driver 1 salary reported	$11,000 per month

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