member services representative

lawn care crew member

teller

manager

bank clerk

Delta Community Credit Union

What is the best part of working at the company?
My three years and working for Delta Community Credit Union was one of the worst positions of my life. I was bullied by top management/my regional manager I went to HR and HR did nothing regarding my regional manager. I would not recommend anyone working for this company.

What is the most stressful part about working at the company?
Managing the associates were great dealing with the members were great at times but receiving teen 12 to 13 emails daily from your regional manager was excessive plus having to do $150 transactions and managed to branch and coach and develop your team press complete reviews on your staff monthly All of this excessive. It was so much disrespect given by the regional manager.

What is the work environment and culture like at the company?
Not good at all it was never a positive vibe

What is a typical day like for you at the company?
Assistant managers opened and closed the branch every day you will work at the Concierge Desk to greet members all day you would assist on the teller line, you would approve checks for the tellers daily. You will work in the vault you would work as the vault custodian you would greet the brinks truck and help processing the ATMs and Knight deposit drops. You will open accounts you do loans and then at the end of the night you would help the Head Teller complete all transactions and make sure that everything balance for the branch.

Grade your calls and they are very tedious and add more things to the list of items they mark you off for. A 91 or higher is passing and they grade 10 calls per month. Many things are backwards and they set you up to be yelled at and cussed out by callers. They do the absolute most when attempting to verify members which frustrates them every time. Micromanaging at its finest. They watch how long you go on break and lunch and what time and will message you right away if you come back a minute too late or are tied up on the line with a caller for an additional half hour after you were scheduled to take a break. Managers are all friendly but it's not enough of them. The website has lots of issues that frustrates members and we deal with the blunt complaining and cursing that results. Very fast paced and stressful. The formula for promotion is:

1. Be an employee of the month at some point
2. Be there for at least a year
3. Have favoritism from your manager

This is all you need to know as far as the nearly non-existent likelihood of a promotion coming your way like they claim in training. Shadowing opportunities are a waste of time and a joke. Some guy outside the company with experience and a degree related to the position you shadowed for is going to be selected no questions about it.

The job is not hard and goals are attainable. Management's expectation however is unrealistic. As an HMSA, you are overworked and underpaid. Never ending tasks. Additionally, you have to stand all day. Chairs are placed at the back of the stations so you can sit while you don't have a member, however management does not like to see this and finds something for you to do to prevent you from sitting. While the teammates are great, management team is condescending and micromanages everyone. I have never felt this uncomfortable in my career. 

Holidays are considered your day off, you do not get any additional days. Example, Memorial Day falls on Monday, that is your day off. You are still required to work 5 days that week including Saturday. You will never have a long weekend here unless you request vacation time. You also don't get sick day's, you have to use a vacation day/days.

Branch delivery will milk you for your time. They will use you as the company's long term solution for their lack of planning. When hired, you are told you get 2 weekends off her month, however most employees will see 1 Saturday off per month due to staffing issues.

Great company, just stay away from branch delivery.  Go to Corporate. 

A typical day is filled with servicing the needs of members and their loan issues.
  I have learned much about credit scoring and the overall impact it will have on the member both now and in the future and able to provide educated information.
 Management is constantly changing with a recent turnover, with new philosophies and goals by new management in place. 
Originally for several years, responsible for approving loans as well as processing loans.
Currently involved only on the servicing end of already established loans and the problems that the members encounter.
Co-workers are pleasant and have been in place for the most part as many years as I have if not much more
Hardest part of the job is to continue to find ways to service members, when the same loan error issues occur over and over due to the rapid rate of approval and processing that is now required by the department that now approves and processes the loans
 The most enjoyable part of the job is knowing that one by one, I am able to assist our members with their individual issues at that particular moment as far as the current established loan is concerned.

I've worked with DCCU for over 8 years and have seen different leaders come and go. One thing is for sure- the Corporate Training department is where you want to be. Management and upper leadership truly care about their teams and work- life balance. Career advancement is a major focus at the Credit Union and employee engagement opportunities keep everyone involved in the organization. 

Is every position perfect? No. 
Is every leader effective? No.
Is everyone the right fit for every position? No. 

At the end of the day, if you're wanting to be in the branch, you'll have difficult situations that come up from time to time, customer service... is the nature of the beast.

If you're in the call center, you're going to be heavily weighted by quality assurance and stats, it's how we effectively support our members in a timely and professional manner. 

If you're in the back office, you're doing the same tasks all day, every day. These areas are the backbone of the CU and their jobs are extremely important. 

Bottom line is... the CU is a great place to work overall. Great pay, great benefits, effective leadership. Every company has it's faults... but there's a reason we have been voted as a Best Place to Work for 2015, 2016, 2017 and 2018!

If you want to be paid the bare minimum for doing maximum work, this is the job for you. Working in the Member Care Department, you take calls back to back. You have to go on breaks at the exact time or that messes up your performance goals which will effect the baby bonus you get in February. You have to do so many other Department jobs besides your own and other departments rarely want to answer the phone and assist. You have no work life balance, but the company swears they are all about work life balance. If you are trying to get a better job outside of the credit union, they will keep your PTO/VAC hours and keep your bonus because you did not provide them a 2 weeks notice and give them a valid reason on why you want to leave. Georgia is an AT WILL STATE and you do not have to give an employer a 2 weeks notice. This company will work you until you are burned out! Also, the benefits are trash. No one wants health insurance that they have to pay out of pocket $2,000 for before it kicks in. Pitiful! I do not recommend this place at all. RUN FAR AWAY!

What is the best part of working at the company?
There are a lot of promotional opportunities and positions available and the people I work with directly on a day to day basis are delightful and supportive of the day to day operations.

What is the most stressful part about working at the company?
The Management Team consist of uneducated, unskilled laborers who have no clue how to lead and unfortunately their lack of abilities to manage the team effectively has actually hindered operations and cost the company millions! The management team make things that shouldn’t be hard difficult. Instead of creating opportunities and developing talent, they have pushed top talent towards the door because of their consistent inability to lead efficiently.

What is the work environment and culture like at the company?
Relaxed, relatively positive, happy for the most part. 

What is a typical day like for you at the company?
I come in say hi to my teammates, get my items set for the day and then get started with whatever work I have to do until it’s time to leave and do it all again.

What is the best part of working at the company?
The flexibility and yearly bonuses

What is the most stressful part about working at the company?
Not given an affair opportunity for growth and promotional opportunities. At DCC they only allow certain people growth opportunities with the company. I got the impression that you have to be a certain persuasion for growth opportunities, not your knowledge, experience or abilities. 

What is the work environment and culture like at the company?
The culture is opportunity is not for everyone. They don’t offer opportunities to their employees who, put in the work, that have the knowledge and skills. The culture is promoting the same people and others have to utilize their knowledge and skills outside  the company for advancement opportunities. 

What is a typical day like for you at the company?
Average day is boring and repetitive. Management doesn’t attempt to develop and invest in their employees.

The management at the branch that I worked at could not communicate effectively. My supervisor, assistant manager, and branch manager told me to do things differently and if I did someone as one told me and another one was nearby, I would get in trouble. Their system works a specific way and you will get written up for things that are completely out of your control and they do not care that you had no part in the system error. I loved working with the members and at the time, the healthcare plan was decent. Other than that, I had no support, no understanding of my health issues, and was fired due to health issues that I had while working there and dealing with all of the stress that came with it. I ended up hospitalized a few days after leaving the company. I contacted HR about my concerns but they did not seem to care about my concerns. I love working for credit unions and I sincerely hope the toxic work environment has improved at this branch.

I'll be very honest this is a great company to work for but when it comes to the HR department I think instead of promoting people from within for HR I think that they should hire from outside that way it's no bias with the people that are already known from departments that you got promoted from. But other than that I think it's a phenomenal company and they are very understanding of health issues and if you are going through something personally or if you have health issues that you didn't know about prior to that you discovered while working there. My only disagreement I would say is with how they promote to HR. The management is very understanding they are very relatable and they are very nice and I don't think that this is anything that they're trained to be I think they are genuinely this way and that's great when you're picking management because you always want someone in a management level to be understanding to you and to be relatable so they are approachable.

Top Job Titles	Average Salary
Member services representative 6 salaries reported	$38,433 per year
Lawn care crew member 6 salaries reported	$37,533 per year
Teller 1 salary reported	$14.00 per hour
Manager 3 salaries reported	$84,000 per year
Bank clerk 3 salaries reported	$29,030 per year

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