front desk agent

hotel housekeeper

night auditor

housekeeper

guest service agent

Delta Hotels

A typical day at work:
Most days involved coordinating banquets and meetings, communicating with clients, and ensuring events ran smoothly between the hotel and the restaurant. There were many positive guest interactions and moments of satisfaction seeing an event come together, but the constant lack of structure made it difficult to stay focused and organized.


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What I learned:
I learned how to adapt quickly in a constantly changing environment and how to manage client relationships under pressure. I also learned the importance of having clearly defined roles and communication systems in place—without them, even talented teams struggle to succeed.


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Management:
Management was inconsistent. There was frequent confusion about reporting structure, job titles, and responsibilities. My role was redefined multiple times, creating tension between departments and uncertainty about who was responsible for what. Leadership often prioritized family relationships over fairness, which impacted scheduling, gratuity distribution, and morale. Feedback was not always taken seriously, and decisions were influenced by favoritism rather than performance.


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Workplace culture:
The culture was divided. Some employees were genuinely dedicated and worked hard to provide great service, while others benefited from family connections. This imbalance made it difficult to feel supported or valued. There was also a noticeable lack of communication between the hotel and the restaurant sides of the operation.

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The most enjoyable part of the job: Building relationships with clients and the community was by far the best part. Seeing an event come together successfully despite the challenges was very rewarding. The property itself is beautiful, and the potential for it to become a top local venue is enormous if stronger leadership and structure are put in place.

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The hardest part of the job: 
Navigating unclear expectations and trying to perform effectively without consistent direction. It was stressful to be caught in the middle of departmental conflicts and shifting job definitions, especially when leadership wasn’t aligned.

What is the best part of working at the company?
The guests are mostly USAF, and fun to deal with.

What is the most stressful part about working at the company?
They have zero communication, organization, and the place is not really up to code on food and beverage. I wouldn’t eat/drink there.

What is the work environment and culture like at the company?
Culture is poor. The environment itself is awkward, and you have no forewarning of anything going on ever. Literally no communication about anything, you just find out you’re screwed moments before it happens. The managers are literally just people that stayed longer than the rest. Probably because they weren’t smart enough to leave. They are harassing, petty and seemingly if you are always punctual, have tons of positive guest reviews, pass secret shoppers, and consistently work hard…. Your managers will try and get rid of you because they realize their inferiority.

What is a typical day like for you at the company?
Either completely dead and boring, or super busy, and understaffed. You’re expected to do things that are outside the scope of work often. Expect to be promised the world at hire, and then handed he’ll.

I could honestly write a book about how hostile the work conditions were while I worked there. Everything that a job environment needs to succeed they lack. No organization, no communication, no leadership, no respect, no direction at all. No matter the department nobody is properly trained, yet that doesn’t stop the management from micromanaging and choosing to focus their time on blaming the employees for how unsuccessful the hotel is. The summers there are literally a nightmare and they pay you peanuts compared to what they expect of you. Not to mention the employee work areas are anything but clean and comfortable. Nothing about this job makes it worth while. Hard work means nothing to them and if they see you’re a good employee all the will do is us that to their advantage making sure you get the short end of the stick. Unless you literally have no other options RUN.

Working at Delta Hotel was a very negative experience. Management is unskilled, unprofessional, and unfair in how they treat employees, creating a discouraging and unstable environment. Turnover is extremely high because leadership does not support or respect staff, and accountability is nonexistent.

Be cautious with the General Manager—something as simple as a disagreement or even looking at him the wrong way can lead to termination. Employees are often promised full-time work but are given part-time hours, and when they attempt to find other jobs to make ends meet, management becomes argumentative and hostile.

This toxic culture fosters fear instead of trust and makes employees feel undervalued. Unless there are major changes in leadership and employee relations, this will remain a workplace with high turnover, low morale, and little opportunity for growth.

No management support; when things go wrong they say they will do something to solve said problem, they continue to do nothing no matter how many times you talk to them. They overwork the employees that do great work, but don't discipline employees that slack off and play during work hours. You have to hide your supplies or they get taken by literally any department, including your own. No matter how often you ask for necessary items to be ordered when low on stock, they aren't! And then upper management complains about it later when we have none, even though you did your part. It's a miserable job to work only because of poor management. Even office management is clique and you can't count on them to resolve issues with your own managers. The job itself isn't too bad, and the guests have been thoughtful and kind!

What is the best part of working at the company?
As the Executive Housekeeper I was y given the means to be successful.  They wouldn’t order any linen for the rooms, cleaning product for the housekeepers.  It was the worst job I have ever had.   The GM and current GM are pathetic.  No clue on how to run a hotel or spend money on product.  But the new GM needed a 56” tv mounted in his office.  What a joke

What is the most stressful part about working at the company?
The GM Wouldn’t order inventory that we needed.  We would get complaints on how bad it looked but they didn’t seem to care

What is the work environment and culture like at the company?
Terrible.  GM was a back stabber and protected the ones who were worthless and costing the hotel money

What is a typical day like for you at the company?
Very stressful and unorganized

Not a good place to work.   Management lies to staff promising pay and rolls that they never give.   Favoritism is a real problem.  Some employees are fired for being late and missing work but others are allowed to be hours late all the time with no call in or notice with no repercussion.    They treat most of their staff like they are unimportant and replaceable and do not value their employees.  They pay overtime hours in cash to avoid paying time and half, don't honor the companies family sick leave policy and refuse to produce cooperate or owners information if you wish to report an issue.   It is a terrible place to work mostly due to lack of structure, fairness and honesty on behalf of company leaders.  

My position at the Delta Hotel was a swinger, I worked 2 days night audit and 2-3 days mid shift. Difficult shift but I was good at it, when I first applied to this job I was promised a raise for the night pay and nothing came of it. 6 months down the line I'm evaluated, on a scoring of 4(best)-1(worst) I scored mainly 4s and a few 3s, this was shown to my GM and he said that was "unrealistic" so my manager dropped all my 4's to 3's and 3's to 2's. I was then provided with a 25c raise. Along with my hours being cut. I'd go from 32-40hr weeks to 16 max. I was then offered to train my replacement... For working the most difficult shift for so long, having a quarter come out of it was insulting. that'd be 2$ a day. I printed my letter of resignation soon after.

Job is demanding and on top of that you work ungodly hours with no breaks because the company pay suck compared to other hotels In the area. Management is very racist especially the front and back of the house managers. What I don't under is how it was not a conflicts of interest since both catering and restaurant management was married and obviously show special favoritism. Especially to the Caucasian knowing that the backbone of that company is ran by immigrants. I understand that you've made a promise to your customers and would stop at nothing until you've actually accompanied it is amazing. However, your people have a no work/life balance.  That needs to be change.

This is a 24/7 business so work life balance is challenging if you work front desk, sales, management. 
Good job stability though no room for growth. Everything drastically changed after covid. Moving up seems to be a single young mans game. Favoritism over qualified employees is obvious.  Hardest part of the job is going to be all of the standing but you enjoy all of the different type of guest you meet.  
The housekeepers deserve better. 
Im not one for gossip. FYI….Keep your personal life to yourself. There’s a reason why they say the housekeepers and the bellman know everything. 


Top Job Titles	Average Salary
Front desk agent 17 salaries reported	$15.16 per hour
Hotel housekeeper 14 salaries reported	$16.35 per hour
Night auditor 13 salaries reported	$15.83 per hour
Housekeeper 6 salaries reported	$13.83 per hour
Guest service agent 7 salaries reported	$18.93 per hour

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