technician

hospitality team member

client advisor

service advisor

operations associate

Delta Sonic

I worked at delta sonic for quite some time and there are some very good things I can say about my time and some pretty bad things. Let's start off with the good. There are some people I had the pleasure of working with that I absolutely love and respect to death and the lessons I've learned from them will last me a lifetime. I learned early on in my time there that in order to have "secure hours"  you must be usefull (delta sonic isn't a full or part-time job for most employees rather an odd per diem type of place. You are expected to call an hour before your shift and be there whenever they say. this could be an hour after calling or asap. There were days early on where I would call and be told to call back in an hour and then again and again wasting my time and day). It was a favoritism-based system through and through. In the beginning, this wasn't all that bad most people I worked with were decent hard-working people, but towards the end, the good people we had dwindled down leaving the brunt of the work on the few left standing, and they were relied on heavily. We're veering into the bad portion so I'll leave the good side on a closing note. The days were never the same and kept the job interesting and could present new challenges you may have not encountered before, and for someone like me, I loved that it wasn't a cookie-cutter job. However, I also learned that the more valuable you become (learn more skills through those presented challenges) meant you become more relied upon, but this didn't always reflect financially. The pay isn't awful however it always felt as though you were expected to do the work of the pay grade above you and do work beyond what the company compensated you for. This was my main reason for leaving. Management on location wasn't terrible and at times was really really good, however, some in the higher-up positions felt very disconnected from the day-to-day operations of the location which caused issues for those working on location, and your managers on location could be transferred to another location at any time. In conclusion, it isn't an awful job but if I was asked if I would recommend someone to work here I would say consider it but don't go in planning to stay for a long time. It's great to gain experience but takes a long time to move up to a position where you are at a livable place financially.

A typical day at Delta Sonic depends on what time of year it is. Spring/ summer means not so busy, while mid fall/winter is busy season. All season long the employees complain about how hot or cold it is outside when its a weather based job and that's what they applied to do. There are never enough towels to dry cars off and people are lazy to wash them. some days if it rains or snow be prepared to most likely get the day off, meaning no hours. its an on call job unless you 100% have to come in at a constant time. you are not guaranteed hours at some locations and may not get a break. They will keep you in one department day after day and although its a tipped job you will not be guaranteed to dry cars at the exit.  I learned its good for 16/17 year olds but its not something you should take into consideration if you do not want to be a manager. speaking of mangers, most of them are young and smart mouthed and are lazy.They disappear when you need them and re show on their own agenda. Also, some managers are always on their personal phones texting. Some will work others will not depending on how THEY feel. Your co workers can be funny, some can be disrespectful and talk about customers under their breath or to other co workers after they leave. Some are careless about the job and do not follow safety guidelines and procedures. Some co workers do not like each other simply because of who they are as this has happened to me twice.
The hardest part about the job is trying not to quit because some managers and co workers make you feel that way. The only enjoyable part is if and i mean if you can make a lot in tips.

This is the perfect job for someone in high school or college. I worked as a wash advisor (cashier/ sales person) which came with excellent pay opportunities (commission/sales bonuses). There's also a lot of opportunity to move up into management. Some downsides are that it is a job outside, and in the busy season (winter) expect to spend at least 8-10 hours there. When it rains, expect short days. The hours fluctuate unexpectedly. It gets stressful and overwhelming quite often in the busy seasons. I also felt uncomfortable with the looming corporate presence that dictated how management acted towards employees. We were all watched on cameras 24/7 by people we don't even work with personally. They would then come on down on management who would then come down on employees to "correct" any small problem they saw. Personally I felt it added a lot of tension in the workplace between management, employees, and corporate workers. This led me to feel uncomfortable on the job and not respected as an actual person many times. I was never doing anything wrong, it was just what I saw with handling situations amongst other employees. And the constant policing of every small thing someone might be doing that they didn't like (like, say sitting down for a minute when there are no customers) just didn't sit right with me. 

If you're in high school or college, perfect job for you. If you are looking for a career I'd suggest moving to management quickly and not sticking around the lower level jobs.

Working part time as a high schooler here is a great job. Its relatively flexible and you make good money, especially if you are in the car wash. As a full time employee, in any of the other departments, its not the same story. Every department besides the car wash is neglected, and upper management/district managers make sure you know it. As a detail manager myself, even after my first few months in management I already had countless times that my departments needs would be neglected. Staffing was an issue everyday. Broken equipment? Deal with it. You guys are busy and the car wash is dead? No, you can't get an employee to help. Even if there is 10 people standing around talking. Every week after we had gotten back from the covid pandemic, we were forced to run with less and less people (per district managers). We were supposed to make more money than last year despite being closed for 3 months that year (and that is still continuing to this day). HR is a joke. There has been countless managers who have worked with covid (and supervisors have known). Countless harassments issues from management gone unnoticed. Belittlement for every little thing, even if it wasn't your fault to begin with. Overall, just not fun. I could ramble on more, but in the end- The company is going down hill. Its a mess and everyone is leaving, those staying are living in a horrible mess of delta sonics own creation. Not worth applying.

Typical day at work doesn't actually began unless the weather is decent. So FYI slummy weather leads to no cars which leads to no work, which means....no hours. I've learned this job requires a total lack of self standards, for you are to do what ever is asked of you and  most of the time it is the most ridiculous request and almost never in your pay-grade. The hardest part of the job is the job itself. Long hours in one location such as the detail shop for example: scrubbing and cleaning filth, car to car till your told to do something else or are let on break which seems to always be late. You almost get a sense that you work at the will of the managers and are very disposable. There is no sense of management. Constantly managers are contradicting each other and confusing the employees and some times the customers.The term the blind leading the blind could never be applied better than at Delta Sonic. Only thing that is remotely enjoyable here that is worth you time being on the clock, is the tips. I say remotely because your time making tips also depends on the managers when they see fit. Oh and uh brown nosing is highly recommended because favoritism is alive and well at Delta Sonic. I do not recommend this job to any searching applicant, save your self from the Delta Sonic "Army".

A job a Delta Sonic can be hectic and stressful, which makes it all the more important that the people that work there are so great. A typical day can involve running around the shop doing 10 different tasks in the space of a few hours, but everyone does this and they are all (for the most part) supportive and engaging. On the job teaching is very common for better and for worse. On the better side employees will be taught by people who do the job everyday, and have a chance attempt and be walked through the task themselves. On the worse side changes in rules and guidelines for completing tasks can change and these changes are poorly delivered by management, usually waiting until they notice you fail to properly complete a task, to inform you of the changes to the task, sometimes weeks or months after these changes went into effect. But overall the people are great, and make the job of cleaning some very filthy cars much more enjoyable than it should be. The flexible hours are also great, as employees can list the times they are available to work and the management will work something out. The work is hard, (and on occasion nauseating) but the people and the flexible hours make it worth it, if only for a high school/ college job, as the pay for employees is minimum, and even with tips isn't enough to support a person on.

I have had a very poor experience working at Delta Sonic from the very beginning. Firstly, for orientation, I was forced to drive to Crestwood, Illinois. I was hired to work at the Naperville, IL location; therefore, this training location was way too far to drive for a decent job, let alone a terrible one. The HR personnel at the Naperville location are extremely unprofessional and unfortunately, appear to  seek pleasure in relaying uncalled for disciplinary actions toward their hardworking employees.

Do not work here! The pay is pathetic.  If you do not claim enough tips, management puts you on a “list.” Once you are on said list, you are called into a small office where six managers attempt to intimidate, disgrace, and scare you.  In these meetings, they handle themselves extremely unprofessionally and  proceed in putting you down until you are allowed to leave the room.  

Additionally, Delta Sonic management makes it out to be their employees’ fault that their CHEAP, ENTITLED customers do not tip properly, resulting in you not being able to meet their unreachable tip claiming standards.  Management defends Delta Sonic’s policies by stating that all policies are upheld out of “goodwill”. Meanwhile, Delta Sonic is only paying their employees $5 per hour for a tipped position. This is not a living wage!

Servicing customers quickly, efficiently, and politely. internal customer satisfaction, reports, fiscal and inventory control. Training and development of sales associates in 10 stores in the Buffalo/Rochester markets. I learned what it is like to manage a crew of people and utilize their talents properly. Diversity in the workplace became a prominent issue as I worked with all ages, races, ethnicity,religions, and genders. I learned that teaching does not stop simply because you show someone how to do something, follow up is very important to ensure consistency. I learned how to give and receive constructive criticism from supervisors, and employees. The toughest part of my job was to keep the employees happy with their hours. Our business was weather driven and sometimes employees had to be sent home to save labor cost. Dollars per man hour had to be watched at all times. I enjoyed the teaching and watching employees get promoted that i trained. My satisfaction was primarily intrinsic.

This was a great first job for me. They worked around both my school schedule and my parents work hours.  As I was only 16 and didn't have my licences for the first 7 months of employment.     The only complaint I have is that you have to purchase your own uniform with a "points" system. If you are not in uniform or have a dirty one on you are written up.  if you work there for more than one season you will be required to have at least two uniforms one for the summer one for the winter..So, I worked there for 2 1/2 years.  Started in the summer  with the baseball cap and short sleeved shirt.You can purchase the blue pants/shorts at Walmart. During my time there  I used my "points" four time requiring winter wear.  When the uniform comes in they put it in the break room for you to pick it up.  Three of the four times I didn't receive the uniform because someone stole it!!   I complained to the management and nothing was done about it even though there are cameras in the break room.  It takes time to build up "points" to redeem for clothing/uniform and if you don't have the proper uniform for the season you are required to purchase the item with cash.  I fell that management should hold onto the uniform and personally give it to you.

This job is great for students who need a flexible schedule and an opportunity to make more than minimum wage. Moving up in management is a game of favorites and takes years (at least 5) to get to a position where you actually make a decent amount of money. Management is all under-qualified and make poor and lazy decisions all day long which is frustrating for technicians and customers. I have worked at 4 locations so I would know. Technicians make all of their money wiping cars at the exit, and wipe time is also a game of favorites with the management staff. More skilled or trained technicians make less money because it is more beneficial for management to make them do all of the detail cars instead of wipe, so it is recommended that you remain an entry level technician and rake in the tips wiping for as long as possible. There are a lot of rules at delta sonic, but nearly all of them are unenforced because management is lazy. Technician morale is very low because the job is fast paced, repetitive and boring. The best way to make money here is to be nice to customers, and try to satisfy all their needs, many will reward you for your hard work.

Top Job Titles	Average Salary
Technician 250 salaries reported	$17.31 per hour
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Service advisor 42 salaries reported	$19.43 per hour
Operations associate 90 salaries reported	$16.29 per hour

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