cashier

Demoulas Market Basket

As soon as you walk into the building in uniform you become a face of the company. A smile goes a long way, and acknowledging customers is most important.
 A typical day for me includes answering the phone, transferring calls, counting money, and helping customers who come to customer service. Most of them have simple questions which are easy to answer, and for the ones with questions I'm not sure about I call other employees throughout the store, or different managers on duty. A lot of them want me to check their lottery tickets or sell them new ones. Some have complaints, which I listen to apologetically and then pass on to the store manager or related departments. Some have merchandise returns or exchanges to make for various reasons, which I deal with based on the situation. 
Through working at this grocery store, I have learned a wide variety of skills, both personal and workplace related. You have to try to see everyone else's view and try to put yourself in their shoes, however easy or difficult it may be. I have learned how grocery stores operate, and how each department works as a team towards the same goals.
My co-workers and I get along very well. They are people I see every day, and have become a sort of family. We all have the same goals at work.
The hardest part of my job is remaining calm, relaxed and organized when it gets really busy. Sometimes the phone will be ringing nonstop and I'll have a line of customers waiting for their turn, some patiently and others not so patiently, and I have to keep a clear head and stay cheery and positive while mentally multi-tasking under great pressure. After it's over, however, I feel accomplished and pleased with how I handled myself, which is very rewarding. In a way, the hardest part of my job is also the most enjoyable.

What is the best part of working at the company?
Only thing good is working with some co-workers.

What is the most stressful part about working at the company?
You have to constantly look up prices of the vegetables. Managements lie and don't set good examples to follow. Such as proper required attire, management making bad comments in front of employees, management favortism of certain school buddy employees, inconsistent scheduling (you can't survive on 2 days a week, when you were hired for 30 plus hours per week). Young under trained inexperience leads/supervisors. Leads shows no concern for you or don't help you. This place is more geared towards young school kids employment. One of the worst place that I have ever worked for. As soon as I find a new job, I will be leaving this employment. I have 2 interviews to go to this week. Do not work here if you are an adult with family because you will not get enough hours to support your family. They lie and tell you that you will be getting 30 hours or more per week to get you to sign on. Then week later you only get 11 hours. When you complain about the hours because they promised 30 plus hours during hire and you cannot support your family on 11 hours. Their reply is we are not that busy (which is a lie because the store was busy. I observed it my self) then the lead will tell you that they will tell you that he will put you on phone call in list. I can go on and on . 


What is the work environment and culture like at the company?
Young inexperienced Leads that lie. They also don't set a good example for others to follow. They lie and play favoritism. Leads are very unprofessional and uncaring or supportive. Bad enviroment and culture to work at.

What is a typical day like for you at the company?
With everything said. Very stressful and feel unsupportive. Busy .

I work in the kitchen/cafe, and when we are understaffed things get really hectic and the kitchen is frequently quite dirty. Dishes are left to pile up and then done in such a rush they are not properly cleaned, storage areas are not well organized, and they do not enough bilingual workers to translate between the workers who only know spanish and those who only know english which creates problems with communication. Training is chaotic and unclear, with me often being taught the wrong way of doing something or given no clear instructions at all, and they provide little to no food safety information so its a good thing i got that elsewhere before i started working here. I also think the pay is pretty low for the cost of living in the area and for how backbreaking the work is, nevermind how much money we make for the company. 15.50 an hour to do high-stress, fast-paced, physically and emotionally exhausting work where we are frequently not even able to take our breaks is just insulting especially when it costs so much to get by right now, let alone thrive. If you pay that low and demand that much you can't be surprised when your employees leave for a job that pays more for less work.

A typical day at Market Basket would consist of me walking through the door and punching in. Once I've punched in, on Monday mornings, we (grocery department) clean our aisle shelves. On any other weekday, I'd go in, and grab an order gun, and begin ordering whatever I need for the following days that I don't have on the shelf. Once that's completed, I'd begin stocking. I'd start and finish my pallet(s) for my aisle, and then go an help others in their aisles. 

One of the most important parts of my job, is learning how to be a team player. At Market Basket, we all work together as a team to help each other get tasks done. Helping customers locate items is also a very important part of my job.

The hardest part of my job is dealing with time. Making sure everything is on the shelves before the customer rate increases can be stressful at times. When it does get busy, the grocery department will be asked to help the front end check out area. That itself is also a stressful area. Market Basket also gives full-timers 40 hours a week, but we tend to get sent home early a lot, which is inconvenient for those who have children and bills. But usually, this job is easy going and not very hard.

The management at Market Basket isn't the best. But in order to make sure I am doing my best, I do anything I am asked to do without hesitation. Being a great and cooperative employee is my number one goal.

Great place if you like physical labor, a willingness to work in a team and be able to be kind to customers. They hire people from all walks of life so its very fun and interesting to work along side such different people in all stages of life, from HS students to partially retired people. Your happiness depends on: Who your manager is; This could make or break the department and your work happiness. Also, if you are full time or part time; Part time employees get as many or as few hours as you want to work. You can take time off whenever and custom create your work schedule. Part timers are still included in profit sharing and bonuses. Full timers get more money but they are slaves that work upwards of 50,60,70 hours every week. If you want to have a family, friends, a pet a life...don't be full time because you're always working. Also they ship all full-times off to any of their stores, doesn't matter how far away you live. Most people leave because the pay is so terrible or they are over woked because depending on department, this can be a very physically demanding job. There is no pay gap between long-time employees and a 1st day hires. Pay is the same for everyone. Really kills the incentive to work harder. Yet the opportunity to work in a place with so many amazing coworkers, some become best friends and the freedom of making your own work schedules is a huge plus. Great great great experience here, love everything about it, just not the pay. 

If you’re looking for a good first job then i’d recommend you to work here. If you’re undocumented then this would also be a good job for you. Any position will work but most people start out at checkout including me. I don’t recommend staying at checkout though, once you’ve familiarized yourself with your environment then try to see if you can get transferred to a different department like grocery, dairy, etc. If you’re a male you’ll most likely be bagging or pushing carts, if you’re female then you’ll most likely start out bagging and then they’ll want to train you as a cashier. From my experience at checkout as a male i don’t recommend it. Bagging is torture, you can’t sit unless you have a break during your shift same thing for cashiers and many customers are picky on how they like their food bagged so if you mess up you’ll get an earful. Pushing carts is a bit better, of course it’s a lot more physically draining but you get a little more freedom, you best hope they don’t put you outside during a freezing snow storm because if you’re not prepared with gloves and a good jacket then you’re in for a treat. After about a year within the company i got offered a spot in Dairy Department. After about 3 years in the company im ready to leave, i’ve got all the experience I need and i’m ready to find something else and move on. 

A typical day at work is usually led by customers. You go to your assigned register after picking up your drawer and get straight to work. You greet people and when they leave you say goodbye. Once the job is done you count your drawer and leave. I don’t believe this is a high learning job, anyone with a conscious brain could do it. The managers pick favorites and become buddy-buddy but after a while you get used to it. Workplace culture depends on how fond management and supervisors are of you. For me, a lot of things slid. In the policy you aren’t supposed to have piercings or dyed hair or else you have to hide it and re-dye your hair a normal color. For me, it was fine and no one cared which I didn’t think was fair to those who had to change. The hardest part of the job is communicating. People will listen but it’ll go out one ear, into the next. For example, my work coat had a missing pocket and I waited and reminded at least six weeks before receiving a new one which brings down the image of Market Basket. The most enjoyable part was making friends and becoming close with people you never would expect. One thing you do learn aside from all the bad things is social skills. It’s never hard to go up and strike a conversation after working here.

Havent been working there for very long but I already want to quit. The dress code is stupidly strict, specifically with the male sleeves, earrings/piercings, and hair restrictions. Im a person who has and wants a lot of piercings and who wants dyed hair. But, I can't get any of those because of it. Management is really bad at handling new workers. I still haven't gone through worker orientation, so my name tag says I'm still in training. They expect me to know things that I would have learned in my orientation, like stuff about breaks and schedules. However, coworkers that are pretty much the same level as you are really chill. They help me more than management does, and a lot of them have great personalities. But, the work does drag on after a few hours. Time goes slower the longer you work, especially after the very short 10 minute break in the middle of your shift. Other than that, its an okay first job. Don't recommend doing it for your entire life, because it will get real old real quick. Its also somewhat physically taxing, especially if you have premature joint and back problems like I do. Standing for 6-8 hours a day ruins your feet and back.

If you can deal with the high stress environment and just show up and do the best you can with whatever the day's challenges are, you'll fit in just fine. There's a lot of strange company-specific policies and terminology and a draconic dress code but the learning curve is only a couple weeks.
I know they have extensive benefits for full-timers, but have yet to work for them full-time so I can't speak directly– but, even as a part-time employee with only four months at the company, I was given a recommendation and transfer to the local store when I recently moved to a new town and couldn't reasonably commute to my previous store location!
It has been interesting to be able to see the day-to-day at two very different stores in such a short period of time. It's helped me notice some things that all Market Baskets seem to have based on all the ones I've personally been in and the two I have worked at. 
 

I am currently working here, everything I say is 100% honest

The work place of demoulas market basket is really good in some aspects and really bad in some. 
First of all, I feel as being paid minimum wage is fair for bagging/cashier but definitely not as a cart pusher. They put me on cart duty when they need me on; I don’t know if I’ll do it that day or not.
Cart pushing is an extremely physical job, I am dead tired after each shift (3-4 hours) and it is worth a lot more than minimum wage.
I have had multiple people say to me that cart pushing was the most difficult/physical job they have ever worked in their life. It is not worth the least they can give you. Everything else I’d say is worth minimum wage.

Next, they are EXTREMELY flexible with the schedule, I could call the night before my shift with no reason and they would say that’s ok almost instantly. 

Final Review: It is a good first/early job if you want something easy, good with schedule, but not all parts of the job are worth minimum wage.

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