dentist

patient coordinator

optometrist

dental hygienist

treatment coordinator

DentaQuest

This company does a lot of micromanaging and barely helps the employees when they ask for help. This job has a basic two week training and teach you the very basics. Teaches you absolutely nothing you will actually need to know once training is over. You will either sink or swim, and good luck asking for help that takes forever and gives you vague answers to figure it out on your own, (these are things you aren't taught) Just like majority of call centers everything is micromanaged down to the bathroom breaks. Don't go over more than 5 minutes or you'll be hounded behind being in the restroom for so long. The incompetency of this company is really bad and they are lacking in a lot of areas. This company may seem like a "good" company but they are not. The pay is okay but not worth the stress or the headaches. Breaks are all over the place and never consistent.  I would consider this a low stress call center job because the job itself is not difficult. It is the company and the way they handle things. They do not really care about helping the employees as much as they say they do. The work culture is very toxic and I see why there is a revolving door with a high turnover rate! This job DOES NOT have an open door policy or an "employee suggestion"  Was also told you if want that , this is not the job for you. I was told this by a supervisor. If you're looking to be respected at your job this is not the place, you are simply just another number to them. I  was also told  I am just a temp and not an employee so I don't get a say in anything and I have no special privileges. Which is sad because this company prides themselves on saying  don't just look at yourself as a temp everyone here is an employee of Dentaquest, So much for that ! I say if you take the job just know you have 2 weeks of basic training and then you either sink or swim and good luck with getting help from the team if you need it, I also hope you like micromanagement. Comes with a big side of that! Overall this company isn't the best and good luck if you decide to take it !

When I started working for Dentaquest, I had no experience with working in a call center. I started working as a member service rep. A year later Dentaquest started to redo their complete system for all department.  I was recruited to work on the Business Transition Team, working on that team took a lot of recourses that I had and was apply to the role. The plus side for working on the new team that would revamp the entire company, I was able to see how all the department worked and how the company ran in a full circle. 

After our first Go-Live I became a SME for the call center and claims. I was able to train over 100 employees in Milwaukee, Florida and Texas. Once our team was able to train the staff, I was allow to develop a new department that was able to dedicate my time to the complaints or questions for our clients. Having clients in 24 states and to maintain knowledge and changes that staff members could not answer I was able to do so. When I began we had over 2,000 follow-ups/concerns with the company. I was able to keep the follow-up level under 300. 

After noticing the importance of answering these inquiries the call volume of repeated calls became to a minimum. Our clients no longer needed to call back several time to get an answer to their questions. Dentaquest then started a new department which I lead for a year.

I was able to take any call that came into the call center, member, providers, agents, and internal companies.

Lastly, I worked as a Network Analyst in this role was a new department to the company and it was allow me to use other skills. Working more in depth with MS Office.

Dentaquest is a great place to work and grateful for the trust and knowledge given from Dentaquest.

The typical day a work is dealing with complete nonsense. The senior team will work you to the bone, publicly embarrass you, call you stupid, ridicule you, berate you, and tell you you to "get out" if you don't like it.  The senior team will not stand up for themselves or an employee.  They make decisions but will not say they made the decision because the are afraid of the CEO.  Instead of acting like professionals, they look to blame anyone thet can including entry level employees. Some people have been fired even though it was an officer that made the decision. The CEO flips out over the littlest things. She will walk by people inthe hall and make faces at them. If you are not part ofthe click, you are suppressed, demeaned, and ostricized.  If you work here,you will be bullied, harrassed, and punished for the smallest things. Try to speak out and you will be kicked out. The COO doesnt do a thing all day but walk around fist bumping others.  Dont think you are going tobe ableto go to HR.  The VP of HR is in Wisconsin and is a complete tyrant. Try to talk to the Sr VP of HR and she will refer you back to the VP of HR.  It is all a game.  If you like abuse and an uninspired job, work at DQ.  If you are intelligent and wont allow yourself to get caught up an organization that is unethcal and doesnt care about people, pass over DQ and dont look back.  If you want proof that the company is horrible, take a look at the number of open jobs for a 1000 life company.

I've been at DQ for a few months now. At first everything seemed fine. I enjoy my coworkers which makes the job enjoyable. Issues recently started coming about that makes me realize why people don't like it here. The training is HORRIBLE. They give you 2 weeks of basic training and shadowing which is fine. Then they will give you literally 1 day of training for the even tougher calls regarding claims/authorizations...1 day and we didn't even finish the training course. So we did only about 7 hours of training and the next day we're taking these difficult calls we have little to no training on. On top of that, they still expect your numbers to be good and call time to be at 5 minutes. They make you take Spanish calls and have you queued for a bilingual speaker yet they don't wanna pay you extra to take the bilingual calls and we will get in trouble if we transfer the call to a bilingual rep...so the handle time goes up since we have to contact an interpreter. When there's overtime available they only want to give it to the temps UNPAID and the perm employees aren't allowed because the basically don't wanna pay them. They literally lie saying once you move up to the more difficult calls you get a pay raise...idk why you as a supervisor of this company would blatantly lie like that? The breaks are short and lunch is only 30 mins long. I don't see how some of these people have been here for 3+ years. This company has A LOT of work to do and A LOT of firing to do.

Disappointingly, I have not learned much in the few years that I’ve worked at CDN. In the beginning I thought that this was an organization that I would grow and develop in. Although under  DentaQuest, there’s a small mom & pop mentality. CDN lacks Processing and Procedures so it can be confusing on what to do next. Nothing is fluid and there is little structure. 
It is more of a reactive environment than a proactive one. The technology is notoriously difficult to work with. It’s a hindrance to productivity and they don’t seem to care about that. They still expect a certain level of productivity, even with inefficient systems. You can have the best technology on your end, The IT Team will find a reason to state it’s not CDN’s network it has to be yours. 
Be weary of management. They will tell you one thing but not so forthright about the truth. 
There’s a certain level of arrogance in the air. 

Dentaquest is an okay company. The commute is reasonable for me. Office is located about 15 minutes from Brown Deer, WI. The compensation could definitely be more compared to it's  Dentaquest's competitor Scion. Life and work balance has become realistic, however the cattiness that is involved with the older females that work there is ridiculous. I feel that there is advancement within the company, you have to hold a current role for at least a year, which is understandable. Team Leads in the Customer Contact Center barely have any knowledge when you ask them questions. Seems like I wing everything, and other definitely would agree. It would be helpful if the CSRs have questions, if they could provide real answers. Quality Monitoring sucks around the board. No one scores your calls the same. Overall the company needs better communication with the clients it works with. I only stayed as long as I did due to the benefits and my co workers make it entertaining.

I enjoyed working for DentaQuest because the atmosphere is very positive. Helping people is the main objective of the organization and it filters into everything they do. The people I worked with were fun. Management was very responsive and understanding to all the challenges of the job. My concerns were always addressed and solutions or explanations given. The company has many advancement opportunities and will pay for your education. There are also online classes you can take to help keep you up on the latest ways of doing business. The company also does outings and picnics for the employees. Management is very open about what new projects or ideas the company is currently working on to grow and evolve.

I currently work in the Customer Care Center, where I provide services to Dental Providers, and Insurance Members. I answer a two-line phone, and take about 20 calls a hour. I answer questions regarding insurance benefits, member eligibilty, and locate providers for members. About my management, they are friendly, and when they are able to assist, they provide great input, and feedback. The environment (co-workers), is nice, everyone works together. Everyone is there to help each other. the hardest part of my job is getting additional help when needed, sometimes the management team is too busy, and even if you are a great representative with minimal issues, it's hard to get assistance. The most enjoyable part of my job is learning the dental field, and terminology.

If you are a mindless yes man than this is the perfect company for you. Management are a group of idiots that meet to randomly make up rules that demonstrate how out of touch they are with their employees. The work environment is toxic and you have monthly 1on1 meeting where all they do is tell you what you’ve done wrong for the month. They never take accountability for the fact that they setup you up for failure by giving you crash course trainings then throw you into the job and expect high volume production with zero quality errors. Once you become comfortable with the job you’re assigned to do, it’s ripped from you without warning and no logical explanation. Then the best part is when you have your next 1on1 they complain about your productivity again and the cycle repeats. 

The customer service department is over worked. 
I been was with this company for about 8 years and the last 3 years things has been getting worst after my our Florida office manger left. They was messing up my check before they left me go. When I reach out to my sup regarding my internet going to get cut off, 2 hours later was terminated. HR was so nasty and didn't show any empathy. This Company Do Not Care about their employees like they use to. I met some really good people and created a lot of good memories.  VP and all the upper management requires so much of us, however they don't care about their employee.

Top Job Titles	Average Salary
Dentist 121 salaries reported	$763 per day
Patient coordinator 27 salaries reported	$17.29 per hour
Optometrist 23 salaries reported	$891 per day
Dental hygienist 18 salaries reported	$40.83 per hour
Treatment coordinator 16 salaries reported	$19.00 per hour

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