inside sales representative

production associate

packer

director

territory representative

Dentsply Sirona

If you want to gain quality CNC experience, this is not the job you're looking for. It's very limited in terms of actual CNC knowledge. The machines they run are "one of a kind" and inefficient at their work,  requiring excess time setting up and dialing the new parts in. Once you finally have it dialed in, 20 parts later you're making a new correction, because the new inserts have a breaking in period. Unless you've already been there for years it can be extremely difficult to maintain 6 at once. Then there's people in management that are allowed to speak to you anyway they choose with no repercussions. When training I was singled out and belittled in front of the other seasoned employees, for doing what they were. Not realizing I wasn't supposed too. Then there's the nonstop working of weekends. I don't mind overtime, but when you're already working every Saturday and then find out it isnt mandatory for other shifts, it seems a bit ridiculous. Then there's the process of sorting out your bad parts. Making bad parts are going to happen. However having to find all the microscopic bad parts out of 2000, while trying to hit production at the same time, makes zero sense. Then there's the introduction of new parts. The programs aren't fully designed yet you're suppose to test parts on a computer that doesn't know what to look for. Speaking of the testing equipment. The equipment can give you completely different results on the same part everytime it's tested? You're expected to maintain quality, when the equipment itself is inaccurate and inconsistent. I would only recommend working here if you're desperate.

When I initially started it seemed like a great place to work, very flexible with needing time off, very supportive leadership and team in the beginning and had wide parameters for ability to hit commission numbers and a ton of support to make that happen.

The reality is, AT LEAST half of the avenues given to be able sales team to make commission, in my interviews were either inaccurate or changed within the in first weeks of employment. 

Leadership goes from supportive and sure of themselves, to pointing fingers and reacting accusatory when honest concerns are brought up by team members. 

Very high turnover rate, as a result, when team members leave it becomes the remaining team’s responsibility to hit the Managers commission goal each month. So long as that number is it, management does NOT care about personal goals of commission. When asked for training and insight on how to better hit personal commission goals, team members are met with sub par direction: “Are you speaking about atleast 2 products on your phone calls?”

And speaking with a real person from HR at headquarters is next to impossible. They give you a number to call and leave a voicemail, in hopes for a call back to respond to your issues or concerns now matter how pressing.

This place had so much potential to be a long term career, regardless of the negative rhetoric swirling around from co-workers as you can find that anywhere. And within my first year I see no future with this company, I would never recommend this position to someone I care about.



Not a good organization for entry-level college students or persons with little experience to start with this company. ***They do not promote from within if you started with little experience.*** Many people in my department with 4-year business degrees were not able to gain a position higher after several years of work with high performance. Only making 35,000 per year with a 4-year business degree is unfortunate. Poor management directive, processes, and handling of metrics. Human resources provides false sense of hope by promising advancement opportunities, but hiring personnel from the outside with more experience. Was told several times by HR that if you are willing to re-locate you could be easily considered for a position. Qualified through their internal personality testing, regional manager wanted to fly me down for a personal interview, but regional manager was told by HR directly to interview local reps in the area first. This example re-enforces that they do not hire from within, and do not value their own employees. After three years of service to the company with multiple rewards for performance, I was let go and given an excuse that I mis-handled my territory. There was no warning, counseling statement, training record, or documentation. This company was also paying for my school and expected me to re-pay them in full for my tuition, however documentation did not explain or state otherwise.

A typical day at work consisted of standing in one spot for hours running molds through heaters and coolers trying to hit rate and at the same time keep records of the amount of molds and teeth handled. I learned the interesting but dull process of making teeth for dentures. 
    The workplace culture was very... dead. Every one seemed very depressed and hated their job.Many left early everyday with lame excuses which slowed our production which resulted in us having to work overtime every week. Working at Dentsply was tedious and really boring. The managers were really confused all of the time as well. They even sent me to the wrong lab to get my drug work done which resulted in my firing. It's almost as if they had no idea what they were doing.  
    The hardest part of the job was standing in one spot the whole day, hardly moving. Having to hit open the terribly bent molds (which they refused to fix most of the time) strained my wrists. Also only having two 15 minute breaks sucked. 
    The only enjoyable part of the job was when I was able to work with another partner on the machinery.

Provided administrative support and project coordination to the Maintenance and Engineering Department. Prepared and circulated documents such as Purchase Orders, Change Orders and Payment Authorizations. Reviewed, distributed for authorization, and tracked contracts from Vendors, Contractors and Subcontractors. Distributed and tracked the training of Standard Operating Procedures for the Maintenance and Engineering staff in my department. Edited confidential documents implemented the changes requested by department heads and engineers. Regulated multiple databases for facility including Capital Expenditures and Calibration regulations. Implemented initial Start-Up projects and assignments necessary for the Start-Up of the facility. Negotiated all rates for contracts with all construction sub-contractors. Maintained and established all scheduling communications and coordination’s with vendors, contractors, and sub-contractors. Balanced construction timelines to control mandatory calibration testing of our facilities equipment.

The left hand does not know what the right hand is doing! Very poor on-boarding, to training and no support afterwards. Was given false information regarding the performance of the territory during my interview (told it was hitting quota) found out my territory was last in the country when numbers were released upon hire (can furnish documents to show this). Manager said "nowhere to go but up". My comp was based on territory hitting at least 90% of monthly quota and at time of hire it was 15.25% to goal. Customer service is severely understaffed and the process to get anything done is cumbersome. In all honesty I was surprised at how poorly a company of this size was operating. I came from another Industry giant and the differences in operations made DentsplySirona seem like a mom and pop struggling to stay afloat. The expectation was to have 2-3 dinners with clients weekly which turned the work day into a 16 hour work-day 2-3 times a week. There is no work life balance- communication from management and customers were common in the very late hours as well as weekends.

Management does not trust technical staff.  Place is run by finance guys and spreadsheet (Industrial) Engineers.  They override and micromanage everything - then blame for poor result.  Management is completely fractured.  I am never sure who I report to or who sets the objectives for our site.  Management is constantly infighting.

Total overload of projects (over 100 for 6-7 engineers).  They have this "priority" list that they change every couple of days based on the whim of the site manager.  Never finish anything.  

Safety is not a priority in manufacturing.  If they go 25 days without a record-able injury, that is considered good.  Chemical exposure is common.  People have regular jobs where breathing protection is required all the time.

Never got better than 2% raise (due to "cost cutting").  No raise at all this year.  Somehow, there is always money for bonuses (even this year).  Reorganizes and restructures every 2-3 years.

Dentsply was a great job until the new upper mgmt team was brought on. Way too many changes to company structure in a short amount of time. The dentists are also frustrated by these frequent changes. The new leadership has no experience in dental and is out of touch with what is happening at the front lines. They don't know or recognize where their real talent is. Running everything through marketing in a "spoke and wheel" approach has also been devastating to many product lines. Upper mgmt has trimmed back the compensation plans, expenses, etc, in an attempt to appease the board of directors. Then they changed their own comp plan halfway through the year to reward them for reducing headcount and restructuring. They have some great products and my immediate managers and directors were great. If you get an offer, I wouldn't plan on staying long!

Overall, the staff at Dentsply Implants in Waltham, MA are nice to work with. But, it takes an act of congress to get some things done with certain departments and certain individuals.  Some people can "hide" and do very little in this large organization, letting others pick up most of the slack. Even in small departments there are issues with this.
Management doesn't seem to care about the culture, or knowledge sharing within the company. There is too much tribal knowledge here.  Hardest part of the job is making people work together in a cohesive way. The most enjoyable part of the job is that there is little stress from the actual work or projects we work on. There is plenty of time for chit-chat and coffee breaks, with little to no pressure to produce anything on time. Project management is sorely lacking here.

Dentsply Caulk is a great dental company to begin your career.  This was the longest tenured job that I have had.
The benefits they offer compare with some of the best companies in the area.  
I enjoyed going to work everyday because the mentality at Dentsply Caulk was that everyone was family.  I learned a great deal at this company because it was the first 500+ employee job that I had attained.  Working at Caulk, taught me how to deal with upper management, how to push through days when I wasn't as motivated to work, taught me how to deal with mutiple personalities, and also taught me how to lead other adults to reaching the companies deadlines and goals.
The hardest part of the job was, during certain quarters when overtime was mandatory, managing my time at work and making sure my children were taken care of.

Top Job Titles	Average Salary
Inside sales representative 7 salaries reported	$56,000 per year
Production associate 10 salaries reported	$22.00 per hour
Packer 10 salaries reported	$23.50 per hour
Director 3 salaries reported	$188,667 per year
Territory representative 4 salaries reported	$108,750 per year

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