loan officer

credit analyst

bsa analyst

loan processor

customer service representative

Desjardins

I regret to say that my experience at this company has been overwhelmingly negative. They constantly tout themselves as a "family," but the reality is far from it. The pressure to hit sales objectives is intense, and it feels like you're more of a number than a valued team member. The company places an unreasonable emphasis on pushing clients toward online services, which feels forced and disconnected from actual customer needs.

The constant stream of pointless meetings is not only a waste of time but also demoralizing. Policy and procedural changes are frequent and confusing, making it difficult to keep up and even harder to feel competent in your role. The company's decision to close down smaller locations and push clients toward larger centers is baffling and alienating, creating more stress for both employees and customers.

One of the most frustrating aspects is that promotions and evaluations are based on seniority rather than competence. It’s disheartening to see people who have been around longer getting promoted, even when they lack the skills or drive to succeed. Meanwhile, layoffs happen regularly due to financial concerns, yet the company still spends excessively on unnecessary travel expenses,  extravagant holiday parties, and a CEO taking a one million dollar bonus. This is an alarming misallocation of resources.

The re-imposition of on-site work, despite it being completely unnecessary and harmful to employees' well-being, was the final straw. It felt like a backward step after the flexibility that had been offered, and it negatively impacted many of us.

The only redeeming qualities are the pay and benefits, which are competitive. Unfortunately, these positives don’t outweigh the toxic culture, the lack of respect for employees, and the focus on short-term financial gains at the expense of long-term employee satisfaction. Good managers and down-to-earth colleagues are few and far between.

Working at Desjardins has been an incredibly positive and fulfilling experience. From day one, I’ve felt supported, respected, and empowered to grow both personally and professionally. The organization truly values its employees, offering excellent work-life balance, strong benefits, and plenty of opportunities for development.

Leadership is transparent and approachable, and there’s a genuine team spirit that makes coming to work enjoyable. Desjardins is more than just a financial institution — it’s a cooperative that puts people first, and that includes employees.

What I appreciate most is the strong sense of purpose. Whether we’re helping members, supporting local communities, or innovating in financial services, you really feel like your work matters.

I’m proud to be part of a company that leads with integrity and invests in its people. If you’re looking for a place where you can thrive and make a difference, Desjardins is it.

•	Operates a teller station in compliance with all bank and audit procedures.
•	Provides superior client service by smiling, greeting & using the client’s name during transactions. 
•	Has a good knowledge of bank products and services.
•	Answers the phone in a professional and timely manner.
•	Promotes the bank's image, products, and services.
•	Achieves individual sales, service and operational goals/assignments.
•	Records pertinent client information in the database. 
Completes additional duties as assigned.

I learned to communicate and listen to customers and satisfy their needs.

The workplace culture was always fun and dynamic.

The organization is transforming and improving its processes and procedures, which makes the work challenging and rewarding. Everyone is  empowered to bring irritants to the foreground and offer solutions to simplify and make the organization more efficient. Culture is built on customer service and is clearly communicated to everyone. Excellent access to training and emphasis on continuing improvement. Flexible hybrid work arrangement for non-customer facing employees greatly appreciated.

I loved the team, they are good at planning so you always get the right amount of work, no stress but also you dont get bored.

No problem having days off, and you actually feel you are being productive without being burned.

Managers who speak behind the back and who ridicule their own employees are very common in this place. There are family members who are employed in positions that have no experience. In my opinion it's exactly like the funny farm.

I attended several brawlings between employees caused by the lack of maturity of the managers

I started working at Desjardins bank as client services representative slowly with the experience I held a position as a financial advisor so I became a mutual fund representative. Beside the culture of Desjardins I like that you get what you deserve, if you work hard you can have a beautiful career with the organization.

I always look for a place and a team that makes me feel like home, like it is a family. I can tell that this feeling is shared by many in here. Desjardins puts its workers on top of their priorities and the managers are there to help you reach the job that suits you the best. Recommend working for the cooperative 100%!

The worst company ever, many bad experiences with my personal insurance and also job…the recruiters are poorly educated not aware of regulations and policies…have heard a lot of bad things about this company didn’t believe until I lived it! 

Remote work from home.
Management and upper management listens and makes changes for work life balance. 
Management are awesome and care about thoughts and well being.

Top Job Titles	Average Salary
Loan officer 1 salary reported	$80,000 per year
Credit analyst 1 salary reported	$80,000 per year
Bsa analyst 1 salary reported	$80,000 per year
Loan processor 1 salary reported	$25.00 per hour
Customer service representative 2 salaries reported	$18.50 per hour

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