direct support professional

supervisor

qualified intellectual disabilities professional

customer support representative

residential supervisor

Developmental Foundations

What is the best part of working at the company?
The residents are by far the most rewarding part of the job! The wages are nice and they give personal time and vacation hours that increase over time.

What is the most stressful part about working at the company?
Other staff not pulling their weight is frustrating but you will have that anywhere you work.

What is the work environment and culture like at the company?
Attitudes are contagious so it is important to try being positive throughout your shift. Overall, everyone is happy that I work with and the residents love assisting with household duties for the most part which makes the job not only rewarding but also easier!

What is a typical day like for you at the company?
Routine oriented. If all staff follow the same structure, it is easier on everyone involved! You are responsible for assuring the residents take their medication, menus/recipes are followed, hygiene tasks and other daily living skills are achieved, and that everyone has a good day.

I've never had issues when calling in for illness, or sick kids. I've also never had issues requesting time off for vacation or personal days as long as I gave notice.  My pay rate is higher than my significant other who works at a local factory. Every shift is different, while still following some consistency. A typical shift would include assisting with personal hygiene, meals, one on one activities with residents, minor household chores (dishes, laundry). A non-typical shift might include assisting clients on a community outing (shopping, nature centers, library), supervisors are usually open to requests. Like any other place of employment, there is always gossip; come in, be respectful to clients, do your duties and keep your personal business personal and you wont have problems. In my time there ALL the gossip originated from other DSPs, management steps in when necessary, but also expects everyone to act like adults. 

I started working for this company and have done direct care for them for many years. I enjoy helping my residents and I know they look forward to seeing me every day that I work because some of them don't have family. You are family to them. The pay is the best that can be offered in this field and it is competitive or better than other companies in town. A typical day at work is greeting the people when they get home and working with them all night. You help get them dinner and medications and do activities with them. The hardest part of the job is that sometimes there is a lot to do. You can't always plan for what you think your night will be. My supervisor helps when she is needed and usually we have enough staff.

a typical day at work was like hanging out and helping some of my best friends. Outings into the community were my favorite. The hardest part of the job was adapting to everyone's different needs and personalities. This job is not something for fast cash. It takes a special kind of person and can be very taxing. I am not at all impressed with the management, from my immediate supervisor all the way up to administration. They handle things very abrasively and unprofessionally due to many cliques between regular employees administration. Favoritism is a HUGE issue within this company. The residents are delightful and the position itself is so rewarding and i honestly think the management and lack of professionalism within the business is significant enough to ruin the entire experience.

I started for DFI while I was studying at EIU. It was a great job to have while I was in school, and my supervisor worked well with my school schedule. The best part about the job was working with the clients and helping them achieve the goals and independence with daily living skills. I liked that every day was different, and the clients were wonderful to work with.  Once I graduated from Eastern, I moved on to another similar company. I came back to DFI about a year later. I preferred how the DFI was structured versus the other companies. The Q and Supervisors offices are based in the homes, which made me feel like I always had their support when I needed it. The company is always trying to find ways to give back the staff and make sure they feel appreciated and supported.  

Absolutely love the management, the clients, and the environment. It becomes your second home. Staff come and go. The high turn over rate is due to the lack of pay advancements. You can work there for 3 years and make the same as someone who walked in the door yesterday. The clients are great and depending who your supervisor and QIPD are determines wether or not you like the management. Personally, I think it’s ran well. You don’t always know what kind of day it will be. If you have outings, it will be more fast paced to get showers done and over with. But then you have days where you relax and watch movies and other days you pick up the yard with your people. It can honestly be a job that is whatever you make of it.

I would come in and help the individuals who lived there get off the shuttle from work. I would get them a snack, help with their medications, make dinner. We would do some activities and some cleaning. I would help with their showers if they needed it or some need help to go to the bathroom. Some of them can do things independently. Help them through the night with anything they need.

What is the best part of working at the company?
Working with the Residents in their home. 

What is the most stressful part about working at the company?
Have to work every weekend and not being able to spend much time with my family.

What is the work environment and culture like at the company?
Communication between employees and employees could be better. As with employer & supervisors  with employees. 

What is a typical day like for you at the company?
Preparing meals and snacks for the residents. Help with showers and laundry. Putting away supplies.

The most enjoyable part of my job would be taking care of my incredible clients! It truly is a great place to work. It also helped that I didn't have to have any training or degrees because they do all there own training and then you become certified.  In this job, you will help the clients do the things that they are unable to do or help them with the activities that they just need help with. I also have gotten to take the clients on many outings such as baseball games, movies, shopping, museums, and the zoo. Overall, it has been a great experience.

I absolutely loved the clients but that was the only good part. Management was backstabbing they would share staffs private business days off are rarely in a row work every weekend no holidays off no appreciation for dsps. The others dsps were nice but the supervisor just likes drama. If you are sick they expect you to still come in they don’t care if you are contagious 

Top Job Titles	Average Salary
Direct support professional 2 salaries reported	$16.25 per hour
Supervisor 6 salaries reported	$51,667 per year
Qualified intellectual disabilities professional 2 salaries reported	$60,250 per year
Customer support representative 5 salaries reported	$16.25 per hour
Residential supervisor 1 salary reported	$49,000 per year

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