member services representative

manager

director

senior manager

operations associate

Devoted Health

I have worked for other health care companies and nothing compare to my experiences here with devoted . First off , how many can say they have had a supervisor who seriously is always so engaged with their team always bringing positivity , kindness , and encouraging you every step of the way? Oh not doing so good in this area ? It’s not a lashing it’s hey this can happen , let me make personal time for YOU and make sure you are getting all the support you need . Ya.. pretty much never. It’s usually hey I gotta meet this you gotta do that but no real connections or genuine feeling of them wanting to see each person succeed. Next. The simplicity of their operating systems is mind blowing! Everywhere else is multiple outdated systems . Not with devoted and their innovate thinking . I can’t tell how much easier it is having all resources at your finger tips . Yes devoted is very metric based. And if you can’t meet them it’s not the companies fault. Because they provide every resource and help line u can imagine for support . These metrics is what keep us able to give our members the best experience that they deserve . And if you’re like me , keeps me very motivated to always be on my top game ready to work and ready to help. If you don’t care about that then no devoted isn’t a place for you and it’s probably best because our members deserve the best. They are always finding ways to reward employees for doing their job . They don’t have to , I mean they already pay us very well above market . But they do because they actually care about employees as much as members. Where as I have learned it’s usually work employees like crazy never give positive feedback and pay is eh. They have a whole area dedicated for all to see with shout outs and praise to us from members . So nice to get recognized for hard work and then have your fellow employees be just as happy. So ya when I see people complain , it’s usually the kinds who complain about everything and a lot of time lazy or bad attitudes . Sorry not sorry . I did a lot of research before even applying here as I have learned from the past you gotta look at actual employee reviews. And from the health care companies out there devoted is top for employee satisfaction and I see why!  And last but not least they have the absolute best training program I have ever seen ! 

This company used to be a supportive, family-oriented environment. Unfortunately, recent changes have shifted the focus entirely to metrics—metrics that fluctuate weekly and often lack consistency or transparency. Almost every team member has been placed on coaching plans, even when discrepancies and calculation errors are acknowledged by upper management.

Morale is at an all-time low, and gaslighting is at an all-time high. Concerns raised by employees are routinely dismissed or minimized, even when leadership agrees the metrics are flawed. One member of upper management even stated that half of us won’t be here by the end of the year, which only adds to the stress and uncertainty.

The widespread coaching feels less like development and more like a calculated effort to push people out, especially after leadership admitted to overhiring by 30%. It’s disheartening to see a once-positive culture become so numbers-driven that even high performers feel expendable.

Some of the recent positive reviews appear to come from individuals who haven’t yet felt the full impact of these unrealistic expectations. Don’t get it confused—this was a wonderful company. But now, we’re expected to constantly increase productivity, and even when we meet feasible targets, the bar is raised again. It feels like profit is being prioritized over patients, and eventually, that impact will be felt by those we serve.

Nurses, beware—this is not a good time to join a “startup” Medicare Advantage plan. Due to low member enrollment, leadership is expecting individuals to take on the workload of two people. It’s simply not sustainable.

I've been working as a Tier 2 Guide for several years now, when the company started everything was amazing, it really was the perfect place to work. Things started changing when someone got this idea to start practically upselling, we have to offer appointments for members and now very soon it seems like it will be a requirement not only to offer but to have people schedule these appointments at least 50% of the time. I dont know how this is a good plan for members or guides, causes a lot of stress to solve all kinds of problems on or under 15 min and know that your job depends on numbers, on top of solving different complex issues related to peoples health now we have to feel this pressure to schedule members, elderly people are tired of life already, sick etc, nobody likes people being pushy about optional appointments, this causes to feel extreme pressure and focus on quantity instead of quality cause now we have to reach these rates, please work on letting us do these NBAs as an option or at least let us just offer, your changes are making us feel burnt out and we wont provide the best quality if we are emotionally drained. Don't forget the ideas you had when you started, we were supposed to be treated like family so we will also have motivation and be happy with the company to provide better service. I've been in a bad mood and with headache since you guys started all this. 

About your bilingual guides, theres no actual difference in pay, why should we put the effort into providing customer service in two different languages? Some things don't seem fair anymore, they keep adding responsibilities and pay doesnt really change much, I'm considering leaving before metrics get even worse. 

I stumbled upon Devoted, when I had reached an all time low working for the emergency care systems here in central Florida. Hours were long, hostile work environments became a norm; and many systems became focused on the numbers and not the actual mission they prided themselves for. I admit, I had never heard of Devoted when inquiring for my current position, but it was worth a shot. To my surprise the entire process from the 1st interview through the entire on boarding process was amazing! My recruiter was extremely welcoming, and pleasant making the interview process the best I have ever had in my employment history. Moving along in the process every individual that I'd encountered, from then on showed so much enthusiasm for their job and this company. At that point I knew I needed to be a part of Devoted. The role itself is too good to be true. In my opinion no one gets into the medical field to be a selfish servant. My In-Medical Specialist title is exceeding all my expectations, and is recharging my purpose in the medical field. I am able to educate and assist members based on their individual healthcare needs; following a specialized protocol designed for them. I am also able to apply any of my medical skills, knowledge, and resources if needed in the event of a possible medical emergency. This company is compassionate about it's member's and employee's, and understand that the success of the company is dependent on the success and attitudes of it's worker's. Devoted is the best employer I have worked for thus far as an Emergency Medical Technician (EMT).

What is the best part of working at the company?
I enjoyed the flexibility of working from home and the salary wasn’t bad.

What is the most stressful part about working at the company?
Lately the job started feeling more like a call center/sales job. Everything is focus on metrics. During my 1:1s with my most recent manager, her mood and attitude fluctuated depending on the numbers. 

What is the work environment and culture like at the company?
When I first started working at Devoted, I truly enjoyed it. My manager and my team members were amazing, helpful, positive.  When I was reassigned to a new team, I could feel the shift. During my first meeting with the new manager, she was automatically on the defense. Talking negatively about my former manager, criticizing my work, accusing me of doing things I didn’t do. I dealt with microaggressions from her while upper management defended her, and it just became a pretty terrible work environment. I even felt bad for some of the members who felt deceived by the rewards they were promised but never received or had so many limitations. Why give someone a $200 grocery card but limit it to stores they don’t have in their area?

What is a typical day like for you at the company?
A typical day was pretty steady for me but I think it’s because of the states I was licensed in.

I am a paramedic and was hired as an In-home Medical Specialist. At first, this job sounded too good to be true. I was very skeptical at first and was hesitant because I have learned the hard way working in healthcare, we end up overworked and unappreciated. Every day I am grateful I gave this company a chance. I am still pinching myself because it is hard to believe it is real. Our typical work week is 8am to 4pm, Monday through Friday. We are doing in-home annual assessments, we see an average of four members per day, we are on our own, and the rest of the work is remote. Sometimes our days run a little longer, but overtime is not an issue. We have a lot of autonomy; no one is breathing down your neck. This job will be very different from what you are used to, but it will be a change of pace that truly changes your life. Management is super helpful and supportive, and the company culture is out of this world. Everyone is so happy and helpful.
In conclusion, this is a place where you will be treated with respect and compensated very well for your job. The company is growing very fast, so there is much room for growth. If you are an EMT or Paramedic reading this, don't think twice. Please do yourself a favor and apply for this job. You will never regret it!

What is the best part of working at the company?
The benefits. Also, working in teams and a supervisor/manager with great leadership skills for example, digital team, provider network and member services guides supervisor was super supportive. 

What is the most stressful part about working at the company?
The  lack of training some of the teams provides 

What is the work environment and culture like at the company?
It really depends on the department, as the experience isn’t the same across the board. The appeals team, in particular, is the most challenging to work for. I would strongly recommend avoiding applying for a role there. The workload is overwhelming, and many team members end up working off the clock despite being hourly employees. Management is aware of this but doesn’t take meaningful action, aside from reminding staff not to do it. In reality, without putting in extra unpaid time, it’s nearly impossible to keep up, which often leads to a high number of mistakes. Also working off the clock as an hourly employee is illegal and I hope they know that. 

What is a typical day like for you at the company?
Clock in, do your work, and head out.

The mission and vision of the founders is an excellent concept “treat members like family” but it is a concept not always followed in each area of the company.  Directors and managers have poor experience, behave childishly, lack tac, do not know how to implement changes by first seeking by-in from stakeholders, are disrespectful, demean nurses who are highly trained-educated, and do not work to retain Case Managers, TOC or UM nurses work is continually piled on the nurses, you are hired to do one role then before you know you are doing a second and third nursing role. The stack calls one after another, do not allow breaks (even for bio breaks), managers nut pick and micro manage because they lack confidence and leadership skills!  The company was a great place to work but as they seek growth it has become a nightmare, member assistance time is being cut almost in half, which you would not do to a family member in need! Steer clear of Devoted Health!

I love working for Devoted! I have worked as a nurse practitioner at Devoted Medical for over 3 years, and I absolutely love what I do. Devoted has allowed me to spend time with our members and treat every patient like family. This is because the north star of caring for members like family always remains a priority. The opportunity for personal and professional growth at Devoted is abundant, and I have had the privilege of collaborating with talented colleagues who are dedicated to making the company's vision a reality. Devoted continuously expands its medical programs to meet the diverse needs of our members, ensuring that everyone receives the care they require and deserve. The management team provides exceptional support, valuing each employee's expertise and fostering an environment that allows us to do our best work. Joining Devoted means being part of a collective effort to improve our healthcare system and make a meaningful impact in patient's lives.

As a member service guide you're taking many inbound calls, if the strict metrics and strict attendance policy isn't already stressful imagine customers calling you, cussing at you and belittling you. Theres no growth for this job, they basically set you up for failure. You get 1 week of training and the second week your'e already basically taking calls which is insane. If your 3 mins late to clocking in you get taking that out of your PTO which is diabolical. Theres so much more this job can do to make their employees succeed. You are basically just another person helping answer calls  like a robot. The supervisor I had was so micromanaged she never was helpful, I def would say this job is not worth it all. People mention on here if you had a bad experience its because of the person and thats not the case this company is washed and so is their jobs. It's really unfortunate because I was really looking forward to get into health care and this job was just a bad call. 

Top Job Titles	Average Salary
Member services representative 3 salaries reported	$21.67 per hour
Manager 3 salaries reported	$88,333 per year
Director 3 salaries reported	$210,000 per year
Senior manager 4 salaries reported	$143,750 per year
Operations associate 3 salaries reported	$82,333 per year

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