owner operator driver

driver (independent contractor)

delivery driver

truck driver

installer

Diakon Logistics

- Some days were perfectly fine, other days would have you dealing with angry customers or drivers for hours on end. Not speaking Spanish can and will put you in very stressful situations, as many of the contractors speak very little English. All fairly standard for a dispatch / customer service job, but still a high base level of stress on the typical day.

- Regional management had a lot of people who were understanding and cared about your personal growth. However, upper management enforced some very frustrating micro-management tactics and generally seemed to have a poor understanding of what the lower-level positions did on a day-to-day basis. Expectations were routinely changed, so be aware that you will need to be very adaptable to stay afloat.

- Paid leave was earned at an extremely slow rate and there were no holidays, which led to an unnecessary amount of burnout. Work / life balance was pretty standard for the job itself, but the lack of vacation days still left this category a bit worse for wear overall.

- Overall a decent enough entry point into dispatching / customer service, but I do need to disclaim that the company seems to be struggling to maintain itself and fires / hires lower-level employees on a whim to keep its bottom line intact. Please keep that in mind if you are thinking about applying, and try your best to keep your options open if you land the role.

When I started working there, my job was to take on part of the daily data entry load, while keeping on eye on the delivery route monitor and answering phones. A few months later, we underwent some staffing changes and I was given new responsibilities related to Damage Claims. During most of my time there, we did not have a permanent site manager, and they were in the process of hiring one. For a few months we had a manager, but he left the company due to the stress of the job, coupled with the recent passing of his mother. For the remainder of my time there, managers within the company took turns running our site. As I was never fully trained in Damage Claims, every manager that came in had their own take on the process, so I was essentially being retrained every two weeks. Claims were piling up and I was getting nowhere, as no two managers agreed on the proper way to go through the Claims process. I put in my two week notice.

Stay away from DIAKON logistics, they make you take high insurance , they tell you to add umbrella coverage , worker’s compensation they don’t take any responsibility , then when you start working with them , before signing the contract they will tell you Monday to Friday jobs and average $3500 a weeks , that’s lying you just work 2 to 3 days you don’t even make $1500 a weeks you have to pay helper and the truck especially you work for free , and after everything they will end your contract within 3 weeks and they hold your money for 45 days for no reasons , 1 stars customer service. Be careful they have high claim from customers when you delivered the appliance even small scratches that’s your responsibility and they blocked your payments 
Bad management 

A Typical Day:
Each day is dynamic, involving route planning, shadowing drivers, and contributing to team success.

What I Learned:
I gained practical knowledge in final mile logistics, data analysis, and customer service dynamics.

Management:
Supportive and proactive, offering mentorship and guidance.

Workplace Culture:
Collaborative and inclusive, emphasizing teamwork, safety, and high service standards.

Hardest Part:
Navigating logistics complexities and external factors like traffic and operational intricacies.

Most Enjoyable Part:
Interacting with diverse teams, contributing to impactful projects, and embracing innovation.

Overall, Diakon Logistics provided invaluable learning experiences and a positive environment for personal and professional growth.

Diakon's location GM changed several times (4) during my tenure.  The client with whom Diakon had the contract was somewhat unorganized. Lots of chiefs and disgruntled indians. The client's organization had very low employee morale.  I enjoyed doing my job well and often empathized with the client's customers.  Knowing what I do, I'll never shop with Diakon's client.  Diakon held their contractors responsible for job completion.  The client's policies changed frequently and had contractors puzzled about daily policy.  I enjoyed working for Diakon Logistics. I would recommend working for them if the opportunity arises. 

Supervising the loading of trucks, writing up reports, checking in with drivers after each stop and speaking to customers to ensure they are satisfied with their delivery. Dealing with any issues that may arise. Management is very helpful when needed. My co-workers realize we are a team and we do everything possible to ensure the job gets done in a timely manner. The hardest part of the job is being on call all the time, everyday. Most enjoyable part of the job is when we accomplish everything we set out to do and all the customers are satisfied.

A typical day at work was clocking in, checking the board periodically throughout the day of drivers at their stops, and making sure they are on time.

Answering the phones and any questions regarding the job using XL program on computer. The management was wonderful and encouraged employees to learn more and move up in their positions at Diakon Logistics, they were very caring about their employees. Free lunches were provided at times and bonuses were given. If all the jobs were done and completed on time wonderful manager in charge, he cared about his employees.

Company's beliefs on how to treat customers and contractors are great, but everything that follows from management, organization, communication and pay is so lousy and frustrating! I had work in Carrolton Texas, they cheat you with your earnings and promise you that they will fix it and it never happens! I seen many contractors gone through (really good contractors) they simply sleep away due to the circumstances... I guess customers get what diakon gives their contractors, c. R. A. P. Do not go work there! You will lose your time, effort and money!

The work load with this company is fairly straight forward once you learn your way around the different systems they use. There is no training set nor training provided. You must relay completely on what you know and what you can pick up from your coworkers around you. Which is the cause, in my opinion, of the high turn around rate. Within this company I have learned how to think fast under pressure, to help drivers with issues which improved my communication skills. Management unfortunately was very poor and had an even higher turn around rate than their DSR position.

There is no job security with this company, especially at this location. This is a third-party operation where the client is very abusive. Diakon will not back up its employees, as the client company calls the shots.

There is a very dishonest and conniving warehouse manager on duty who does not know what he is doing but blames the Diakon personnel for everything he does wrong.

It is a paycheck, but don't expect that it will last.

Top Job Titles	Average Salary
Owner operator driver 59 salaries reported	$5,419 per week
Driver (independent contractor) 47 salaries reported	$5,473 per week
Delivery driver 89 salaries reported	$4,952 per week
Truck driver 69 salaries reported	$5,185 per week
Installer 10 salaries reported	$1,100 per day

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