car sales executive

lot porter

entry level automotive technician

automotive technician

service porter

Dick Hannah Dealerships

I worked at Dick Hannah Toyota for a little over 2 years as a technician (fancy mechanic). I like cars and working on them which is what led me to this job, I thought it was going to be fun. 

 A couple of things to mention that I liked about this job were the 10 hour work days, 4 day weeks with Sundays off. With 3 teams working, it means every third week has a 5 day weekend. I also enjoyed the other technicians working beside you. They're always willing to help you when you're sinking and very helpful when you're at a loss. I want to point out names because credit is due where it's due, but I know I can't disclose that information. I also enjoyed the lunch break as it was 1 hour, though sometimes the foreman did ask you to work through it when it was slammed. 

 Working there as a technician you'll find that you are paid team flat rate which is my first gripe. Flat rate in theory sounds fair, technicians can make a living on flat rate pay INDIVIDUALLY. However Dick Hannah Toyota pays TEAM flat rate, which if you're lazy would be a really sweet deal. Here's the math (skip this if you don't like being bored), everyone takes their time earned for the day and turns it into a pot and you are paid on the average of your team's pot multiplied by your average percentage that month. Here's an example. If you put 18 hours down for a 10 hour day, good job! You're a good tech. Now the next guy behind you turns in his time card and he only put 5 hours down for a 10 hour day and the guy behind him puts in 7 hours for a 10 hour day. Now add all individuals time and you get 30 hours, and all 3 of you were there for 10 hours. How many hours do you get paid for your 18? You get 10 hours, and they get 10 hours too because the pot gets split by 3. Now they could've just been getting bad jobs/warranty work all day but you'll find some of them just don't care. But okay... Don't fear now... Your cut for the pot is multiplied (as mentioned) by your average. The average is essentially you're competency to make your clocked time flat rate in the time you're clocked in at work. So if you get 10 hours everyday all month and you're clocked in everyday for 10 hours your average is 100%. If you get 9 hours everyday all month your average is 80% and 11 hours gets you 110%. Here's the equation for your weekly pay: ((flat rate hours earned / hours clocked on for the week (Generally 40)) x 100%) x (Flat rate hours earned from the pot x your pay) = Your weekly pay (x2 for biweekly (not including taxes of course)). So basically all this to say that the people who work the hardest get paid less than what they deserve and the people who who the least (or those who get shafted (it happens to everyone) get paid more. 

The second part that wasn't utterly (moo) awesome was the shop equipment. When I worked there the tire machine continually stopped working from the moisture in the lines, the air compressor always overheated, the shaft on the brake lathe had run out and the alignment lift sagged on the left side so you had to compensate when doing alignments... but we had a nice floor cleaner.

 I think it's also fair to mention that even with 7 ASE certifications AND L1 I was still paid the same as the guy who changes oil and rotates tires all day with no certifications... the only people who recognized this were the other techs.

My days at work include, making phone calls to clients and potential clients, working with my managers to improve units sold, and interacting with guests to sell them a car. At Dick Hannah Honda We are non-commissioned and put our best price up front, no negotiations. We are paid off volume, and customer satisfaction.
 I have learned a lot over consumers love this buying process, but some are not used to it or do not believe we are telling the truth. I also learned a lot about work ethic, motivation, and leaving emotions at home when going to the work place. What I learned about actual sales is incredible, we don't have finance managers to it is up to us sales people to keep a high "backend" product average. Selling an intangible product like extended warranties, vehicle theft registration, GAP insurance, ect. Can be challenging since these are all products customers can not touch and feel. And will only see the benefits, or consequences of having it or not having it, when they need it. I have learned to overcome many, objections and have an honestly selling style at this dealership. 
Most of the managers are great at my store. They are always willing to help and teach, but the one thing I can say my direct boss is very micro-manage type, that works for some but I am more motivated and hard working when I am trusted that I am going to give it my all without constantly being watched over or reminded to look for customers.
Selling cars you have to learn what co-workers are your friend, people you want to eat lunch with or talk to while you are not busy, and which people you don't. I tried to stay around the positive crowd, inside and outside of work. Negative people bring you down, and when you are down, your numbers are down. The hardest part of my job would be the hours I work. I wouldn't say I don't like it, but to hit the numbers I want to hit, I have to put in the extra time and effort, even when I don't want to. 
The most enjoyable part of my job is selling a car! The customers that give me a chance, and don't see me as just a salesmen, but someone who helped them get what they needed at a reasonable cost. Seeing my customers smile and drive away in their cars makes me get up every morning to go to work.

Management alone is the reason I would not recommend this job, but that is just the beginning. Ethics, Values, Honesty, Deceit, Greed, Exploitation, Favoritism and Bias, are among the many other reasons. Chew you up and spit you out. Typical day consists of arriving early, standing around for a couple hours, finishing a few meaningless tasks and then competing with too many consultants to really stay meaningfully busy through the day. The day ends 12 to 14 hours later most of the time and the payment cycle is a month long so that if you do not make commission in the first part of the month, you owe it back in the second half. This potentially results in a check for a few hundred dollars to nothing at all, when you make commission in the second half of the month because they deduct what they paid you in wages from the first half. Management is clearly racially biased, but the co-workers are mostly decent. The hardest part of the job was having management work against you or determine a way to reduce your income whenever possible. The most enjoyable part was going home at the end of a very long day.

Going in to this company in the beginning it was all very pleasant. Everyone is nice, they tell you the growth potential is vast and that you can make a career out of the opportunities that are presented to you. Unfortunately that is all a front, my position became very boring and I would spend hours just sitting at a desk waiting for something to do. When I expressed interest in wanting other duties or to apply for other jobs within the company I was shut down immediately. 
There were many times I was sent to retrieve vehicles that were extremely unsafe; non-functioning brakes, no mirrors, flat tires, etc. 
With current COVID procedures, if we have any symptoms or feel unwell we are encouraged to stay home (by corporate)- and yet when we express that we do have symptoms or feel sick then we are reprimanded for missing work. 
Every coworker I confided in felt they were under paid and under valued; many who left the company were told had they stayed that they would have received raises. 
Management does not care about or show compassion to their employees and do not listen to new ideas on how to help the company run smoother. 
This was a very disappointing career experience. 

My typical day at work consists of greeting customers, walking them to the right department or answering questions.  Making phone calls to existing customers that I've already sold and asking them for referrals.  Also talking to prospective buyers who have visited the dealership either by phone, email or appointment.  Also maintaining product knowledge and sales protocol.  My co-workers all do the same and have been great to work with.  I have never been on this large of a team, but with so many employees that look out for one another, not something you see in sales or a sales team that consists of 18.  The hardest part of the job is working a deal with the managers, you never know what you're going to get, someone who is agitated with the day or is taking their frustrations out on you.  Also when it's slow and trying to make appointments at times.  The most enjoyable part of the job is when you find a customer and fulfill all their needs and they say that this was the best experience they had.

A typical day here would have included small portion of accounts payable, clearing company schedules, cashiering, bringing in work for a team of 6 technicians, calculating time cards, preparing estimates for managers on used cars, and provided coverage at each of our individual stores as needed. In the 4 plus years at this Dealership I acquired many different skills. First being how to use their program Reynolds and Reynolds, second being how to clear any reports or schedules that were givien to me, and last being able to multi task under any fast pace or stressful enviroments. My co-workers here were one of a kind, were easy to get a long with and helped teach new things a long the way. My management here was unlike any other. Door was always open for any questions or concerns and never failed to take the time to sit and go over anything that was unclear. The hardest part of my job here having the feeling that I could never be in two places at once. The most enjoyable part of my day was knowing that no matter how many tasks were given at once or how stressful it all was, that my goals were always met by the end of the day.

I start work around 7:30 am and work on a variety of vehicles doing general maintenance or repairing various issues. Between 12 to 2 pm I talk a half hour lunch. I return back to work till 6:00 pm. I joined their team knowing very little about vehicles and since working there for 2 years I have expanded my knowledge of vehicles and how to explain and talk with customers. Management of the service area has gone under changes recently but everything is working out pretty well. My fellow co-workers are a great group. We all help out each other and they have taught me many things over these couple of years. I would say the hardest part of the job is when it gets slow and not much work is coming in and the blame game almost always falls to us. The most enjoyable part of the day is working with a great group of guys and hopefully staying busy.

The almighty dollar is the only concern in this place.

They promote exclusively from popularity and those that bend over and do exactly as told, there is no room for individuality, creativity or initiative.

You will be regularly verbally attacked for things you couldn't control.

You will not be paid what was promised and every time there is a crunch, they find new creative ways to take more of your money.

The internal training that is promised is not recognized anywhere else.

In fact, other employers will frequently turn you down entirely *because* you worked there.

And again, I must express this: The dollar is the only concern, they regularly cross the line to screw employees, suppliers and customers out of every single cent and if you morally object, they will remove you, or, if you are lucky, they will verbally abuse you, then remove you.

What is the best part of working at the company?
You get to drive a lot of vehicles and see what you like in a car and even get to move a couple nice ones.

What is the most stressful part about working at the company?
The general manager will give you a ton of even if you do what they ask and if you aren’t super experienced with the processes don’t bother asking because they won’t help, plus other Dick Hanna places the car salesman are just slimy and rude people most of the time.

What is the work environment and culture like at the company?
Competitive, which is nice. If you don’t know the process people won’t try to help you and if you ask many many times for help they’ll push you off even if they aren’t busy. Unless you are lucky enough to find someone nice.

What is a typical day like for you at the company?
Good until the manager starts giving a ton of attitude and someone is clearly upset and affects the entire work environment

Working for dickhannah was extremely toxic. It felt as though they set you up for failure from the start. The harrassment training was full of grown men who made jokes about harrassing women. The sales men were constantly degrading women and when i had to report innapropriate harrassment the male manager mike said "well thats not what i heard from the guys" . If you worked your scheduled hours they would shame you if you didnt stay passed your scheduled hours. I was constantly told a woman couldnt make it in the field. The field was not the problem. The job was easy. Its dealing with the constant toxic masculinity that overflows that entire company and the favoritism that gets some sales men more money in minis than others. Its disgusting.

Top Job Titles	Average Salary
Car sales executive 42 salaries reported	$8,804 per month
Lot porter 11 salaries reported	$17.68 per hour
Entry level automotive technician 6 salaries reported	$21.67 per hour
Automotive technician 22 salaries reported	$29.16 per hour
Service porter 10 salaries reported	$18.25 per hour

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