ophthalmic technician

optometrist

accounts receivable clerk

cost accountant

accounts receivable supervisor

DigitalOptometrics

You have to refract a certain amount of patients a day and if you don’t they will let you go. You would think it would be easy to do but there are so many technical issues that it makes it very difficult. Tech and management also takes a while to get back to you which doesn’t help with your timing. On top of that the chat can get really toxic with certain people broadcasting to everyone any minor mistake you made which should be addressed in private, not for everyone to see. It’s also difficult taking any time off and don’t have a family emergency, they don’t care. A lot of the technicians in the actual clinics are extremely unknowledgeable and don’t know what they are doing, which also doesn’t help with your timing.... huu. I wasn’t the right person for this job because I’m a perfectionist and like for patients glasses prescriptions to be correct. Most of the time the phoropter would load with a different patients prescription and you are trying to figure out why the patient can’t see which also cuts into your time. Sometimes the phoropter won’t load and you’re trying to figure out why which cuts into your time and tech support or management is no where to be found. A lot of the employees skip over kids and old patients because remember it’s all about timing and these patients take a little longer. It also becomes extremely boring doing the same thing over and over all day everyday, time passes by really really slowwwww. No meaning, no sense of purpose. Just a robotic motion of hitting a button to refract 40-60 patients a day with a goal of 2 minutes for each patient all day everyday. Sounds easy right, but with all of the issues I mentioned above .... it’s not. If you are someone who doesn’t care if the refractions makes sense, can skip all the kids and elderly and pass off all the hard ones that’s taking longer than 2 minutes to someone else because your computer just happened to crash and you don’t care about hitting the same buttons all day everyday with no purpose or meaning to your life, then sure, this is the job for you! I was able to work from home doing this, tried watching tv, listening to music, anything to help make the time go by faster from hitting a button all day everyday. Good luck! .... O fantastic trainers by the way!!

You clock in for work and they expect you to immediately start taking patients. No, you can’t look at your email, no you can’t look at the chat to see what your breaks look like, no you can’t take your dog out real quick. You take the first patient and you’ll find that the manager is on your computer moving your mouse so you take the next one. You can’t take a breather it seems like. Not even 2 seconds and already moving your screen around so you can take the next patient. Needless to say the micromanaging is insane and uncomfortable. The lead techs are also constantly messaging to make sure you’re with a patient. They expect you to take 30+ patients no matter what. That’s fine but when there’s issues with the system it can be hard. 
Aside from that. Working from home is great. It’s flexible. If something happens they’re understanding. It’s a nice job, definitely not something permanent. The micromanagement kills it all. No overtime, no holiday pay if you’re off that day. You can get the sense of the company being money hungry and thus killing their employees for it. They also make it feel like they don’t want you to take your breaks. Also no Christmas bonus, and no raises ever. 

The main thing I will warn is difficulty getting in touch with some members of management. One person in particular did not do their job well and was very defensive when it was addressed. I was paid well, paid training, good benefits (with no waiting period), and the job was fairly easy if you knew what you were doing. With this company you really have to be on them to make sure they follow through. One of the reasons I left was due to constant miscommunication or no communication from management. There were a few members of the management team that were absolutely AMAZING so don't let that ruin it for you. The training team was awesome! That and routine tech support problems, causing the team to be backed up with patients where patients were leaving the facilities due to long wait times. Some of the technicians at the facilities we remoted into were very rude or not knowledgable, making our jobs incredibly difficult. You are on camera with a headset on all day long and it can be exhausting. Language barriers are another obstacle you will encounter a lot of but a good portion of patients bring a family member that can help translate.

I worked here for all but a few months. The pay is phenomenal and the technology was out of this world! It was amazing to see how eye exams could be done remotely. The doctors were all amazing. However at my particular location the manager was not great. She was nice personally but job wise she sucked. She was always calling out of work often and having the most outrageous excuses and also coming in late more than twice a week to the point where I was keeping count. I complained to the higher ups multiple times and the most that was done was a “talking to.” Not sure what that meant but needless to say she’s still there and I left. I’m writing this review really late but wanted to get it out there that if she’s still at this location to be warned. Opening and closing the office by yourself was often a thing. Not sure if it’s gotten better but I hope so! Also I hope business picked up for this location cause it was a great one! This is no jab at DOptometrics itself because the company was great to work for and the higher ups were there to talk to. But that manager.... oof

I’ve worked for the company a little over 2 years and was not at all happy with the direction the company was going in. If you did not see over 40 patients a day (expect a meeting with management) and God forbid you needed to use the restroom for longer than 10 minutes ! I would describe my time as working here comparable to staying at an undesirable hotel with great amenities. Do not get me wrong, the pay for the time being was great, but I would leave work everyday with a headache after seeing multiple patients over & over for 9-10 hours a day, and only getting a 30 minute lunch break. Management doesn’t really care about the welfare of the staff, the only thing they care about is you coming to work and seeing the highest volume of patients possible. On multiple occasions people called out sick or either had COVID & they were still told to come in to work despite CDC guidelines. I wouldn’t work at this office again if they were the last job on the planet. 

What is the best part of working at the company?
Working for DigitalOptometrics has been an incredibly disappointing experience, and I would not recommend this company to anyone. The management is entirely inexperienced and lacks basic leadership skills, providing no support or guidance to their staff. There is no such thing as formal training or established company policies, leaving you to figure everything out on your own in a high-stress environment. Furthermore, the benefits and PTO are essentially non-existent; the company has a punitive culture where you are penalized for being out sick, even if you provide a formal hospital note. There is zero room for growth or promotion, and the pay is significantly below industry standards. It is clear that this company does not value or care about its employees' well-being or professional development.

What is the most stressful part about working at the company?
Everything is stressful. No support from management. No consistency

I really enjoyed working for Teleoptometric Service at Costco (DO is the parent company). The manager at this location is friendly to both staff and patients, and great at training. She was really patient with any questions or problems that came up and we worked well as a team. She and the company were very understanding about any time off that was needed.
Working with the new technology can be a little challenging. There were some glitches, and that could be frustrating. It's a growing company- and they were working them out. Aside from that, the pay is great, the people are very nice and I really liked my boss. I would recommend working here!

Since starting here at DigitalOptometrics I have learned so much.  This is a wonderful working environment, there is a lot of collaboration that goes on and everyone works together as a team.  We are working with new technology so everyday brings upon new achievements and customer satisfaction.  Management will always work with you and your schedule, and are willing to help you in any way that they can.  We are seeing patients remotely all over the country and both their experience and ours have been super so far. I enjoy helping the patients and also helping to grow the company.  I felt a strong sense of how great this company is going to be from the minute I started.

I can't imagine working for another company. Over the past 18 months I've been promoted and respected by my peers. It truly is an atmosphere where you get the rewards of the effort you exert. There is room for promotions, great benefit options, and bonuses. Even though this job for numerous employees require interaction with clients, you can rest assured that no matter the interaction, your managers have your back. I've never felt so secure and excited for what the future brings. 

I get to work 8 hours a day meeting people from all over. I get to help people see better. I enjoy the work I do as well as the people I work for. I could not see myself  working anywhere else. I worked in Ophthalmology for 30 years as a tech as well as a surgical scrub and I enjoyed that, but I really enjoy what I do now. The most enjoyable part of my job is meeting all kinds or people from all over. the pay is great as well. 

Top Job Titles	Average Salary
Ophthalmic technician 26 salaries reported	$19.02 per hour
Optometrist 19 salaries reported	$511 per day
Accounts receivable clerk 4 salaries reported	$22.00 per hour
Cost accountant 6 salaries reported	$77,917 per year
Accounts receivable supervisor 7 salaries reported	$56,429 per year

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