parts driver

delivery driver

driver (independent contractor)

warehouse worker

courier

Diligent Delivery Systems

The overall job was easy and chill, the people I worked with at the Livermore warehouse were great people, the “managers” who call themselves “managing” it from Fresno are terrible and that’s what makes the job annoying, they suck at communication and will tell you 5 minutes before a route starts that you’ll be running it even though they’ve known days ahead of time or you’ll hear it from the warehouse employees first, they lie to you when you first start and tell you that you can start tracking your miles from home and then switch up a few months in and say they never said that so you’ll eventually end up getting a smaller mileage reimbursement which has been a problem with many employee, the managers come and show face once every 3 months or so and feel like they know how the whole operation is ran and they really have no idea since they aren’t there to see it on a day to day basis, oh and lunch?? You better get used to taking it while you run your route because you run a load each hour throughout your whole shift so they expect you to take lunch in between that time, then if you sit and eat your lunch while you’ve been dispatched they’ll call you and ask why you haven’t ran that load, in the beginning it was all very simple but towards the end the managers made it hard, loved the people at the warehouse I was dispatched at though, great people! 

Diligent will take the money and run. Every.Single.Time. This type company will come in, break up the warehouse/driver family previously established long before they arrive, they SHALL short your pay, in the beginning or in the long run. Diligent will receive bonuses from larger company contracts aside from what was billed, that they will divide amongst higher Diligent employees, and they have nothing for the drivers/warehouse employees (sometimes the same people) that actually earned said bonuses. Read that last sentence again. After receiving said bonuses please understand that if you work in the warehouse, or whatever your role, they do not care if anyone in that building has a sip of water for the entirety of the summer months or any time of year. Also, even if large contracts are still active, Diligent will leave Independent Contractors high and dry & without work with absolutely no notice, just give it time. You can and will go without pay for well over 14 days, runs delivered will come up missing and I mean no one is going to acknowledge this for you. If you are fortunate enough to get contact info for anyone at this company that can get you paid, rest assured they are going to treat you like you are begging for extra money, even though your pay is late/incorrect, all the while their pay and bonuses were on time, every time. They are NOT accredited by the BBB. One more time, Diligent is NOT accredited by the BBB. 

First and foremost, their customer service is abysmal. I tried calling their hotline multiple times to inquire about the status of my delivery, and each time I was met with rude and unhelpful representatives who seemed more interested in getting me off the phone than addressing my concerns. It's clear that they have no regard for customer satisfaction.

The delivery itself was a disaster. Not only was it late, but when my package finally arrived, it was in terrible condition. It looked like it had been thrown around like a football during transit. It was clear that no care or attention had been given to handling the package properly. This level of negligence is simply unacceptable.

To make matters worse, when I tried to file a complaint about the damaged package and the late delivery, I was met with resistance from Diligent Delivery Systems. They claimed that the damage was not their responsibility and refused to take any responsibility for their poor service. It's as if they have no accountability for their actions.

Overall, my experience with Diligent Delivery Systems in Houston was a complete and utter disappointment. Their lackluster customer service, late delivery, and damaged package are all clear indicators of their incompetence. Save yourself the headache and frustration by choosing a different delivery service. Diligent Delivery Systems is not worth your time or money.

I took this job ready to work hard. I knew that it would be a lot of driving. I did not expect to be paid half of my mileage deduction each day. As a business I was losing money by driving this "contract." The final straw for me was when they changed my pay rate without telling me. According to my manager there are bonuses that go with hard to fill routes, and in my conversations about pay this was always included. Well I got sick and couldn't finish a route one week so they cut my bonus and paid me $3-400 less than I was promised. Also, on the route you will have multiple deadlines, pickups, and deliveries each day. They tell you where to be and when you have to be there, not a contract position, they will also force you to make the deliveries in each block of time even if it means you are late for your next pickup, also not contract work. They threatened to release my contract for not making these deliveries. Which means I would have to spend the next 30 minutes driving through mid day I-25 traffic while trying to call coworkers to deliver my parts to me elsewhere. When I quit because of payment issues they with held nearly $800 of my final check for various administrative fees. Corrupt company that skirts contract law for extra profit and to avoid paying out benefits. Avoid at all costs.

I took this position in expectations that I would be able to afford to live with the pay. It's roughly 100$ (a day) for driving your own car over 100 miles a day and they do not reimburse you for anything. The owner is so overwhelmed by how many employees he has and will forget who you are almost immediately so it's important to stay on top of messaging him. I stopped working here the moment something better came along and still get constant messages from him and other managers to work there again. I have asked several times that they stop and they send more. I've blocked three different emails for this same company already. The job itself is good for someone who is retired or living with their parents but is no way near enough to be able to afford the cost of NY. You will basically refill your gas tank 1-2 times a day and by the end of the day, you really only get 50$ for 10 hours of driving and if you call out for ANY reason, they will deduct an additional 50$ from your pay from another day. I recommend just driving for the companies they send you to do the deliveries for. They give you a company van/car to use and pay for gas. Some will even give you benefits. I personally enjoy driving and loved this job but now do it for a legit company and not a place that forgets my name after 5 minutes of talking to me.

Working as a driver for Diligent Delivery Systems has been a rewarding experience. The company prides itself on efficiency and safety, and as a driver, I’ve had the opportunity to contribute to this reputation firsthand.

The work environment is fast paced, which keeps me engaged and ensures that no two days are the same. I appreciate the autonomy I have in managing my deliveries and the trust the company places in me to represent them on the road.

One of the highlights of working with Diligent Delivery Systems is the supportive management. They are attentive and genuinely care about the drivers’ well-being. This positive attitude trickles down and creates a great atmosphere that makes it a pleasure to come to work every day.

The pay structure is fair and being a 1099 employee allows me to handle my own taxes, which I find advantageous. Even though driving in inclement weather can be challenging, it’s part of the job that I’ve come to embrace.

Overall, my experience with Diligent Delivery Systems has been very positive. It’s a company that values hard work and dedication, and I’m proud to be part of the team.

What is the best part of working at the company?
They have no respect for their employees. They treat them as garbage and expect them to work with fevers among Covid and other things they have no respect to being a parent or needing time time off for funerals.

What is the most stressful part about working at the company?
Having the manager/boss constantly calling you about every 5 to 10 minutes yelling at you for something somebody else did when you were also a manager making you feel as if you are less important than they are

What is the work environment and culture like at the company?
As for the culture very diverse culture but as for the environment very stressful intimidating.

What is a typical day like for you at the company?
Usually starts off very calm and easy but then by the second run or even the first run, you can have somebody in your face yet telling you you’re running late and if you’re not back on time you’re gonna cause everything to be up in the air for the rest of the drivers

This was by far the worst job I’ve ever had, and I would strongly recommend avoiding this company.

When I was hired, I was told I’d primarily be working in one area of Austin. Instead, I was sent all over the city, putting a huge number of miles on my car for very little pay. On top of that, there simply weren’t enough deliveries to earn a full day’s wages. The workload was extremely inconsistent, making it almost impossible to rely on this job for steady income.

Management was incredibly disorganized and unresponsive. After I left because of the lack of consistent work, I never received my final paycheck. I reached out to the company multiple times and was completely ignored.

Between the inconsistent hours, low pay, excessive driving, poor management, and the issues with my final paycheck, this was an incredibly frustrating experience. There are much better companies to work for. Save yourself the time and stress and look elsewhere.

Overloaded and lack of support, days often go into 12-16 days without additional compensation. 
Zero training or communication but easy to write people up and eliminate for no valid reason. 
Culture is toxic, every one out for themselves no sense of team. 
Loyalty and dedication expectations are unrealistic and not reciprocated at all, employees are trash to this company. 
Management is unqualified for the roles they serve, manage people very poorly and give zero incentive to improve. 
Hardest part of the job is maneuvering through the various clueless departments and constantly changing procedures.  Not having support or anyone in your corner to back you up. 
The only enjoyable part of the job is being off, otherwise it’s a horrible place to work.  You’re undervalued, used, abused then tossed out when they’re done with you.  

What is the best part of working at the company?
Meeting people at the dealerships. 

What is the most stressful part about working at the company?
As a contact driver if you have issues all they rather do is change the location They will side with the people who the company have a contact with. They don’t care if you work hard. If there is an issue they will ‘Fire’ you.  Which not fair. The wear and tear on your car. You will be putting out more than you get paid. Make sure you know what a 1099 is before you take a job. Plus the benefits, which you don’t get any. Do your research. It sound good at the moment but get yourself into mess. 

What is the work environment and culture like at the company?
It depends on the people you working with and dealerships. 

What is a typical day like for you at the company?
All you do is sit and wait on a delivery. Weather if it’s 1 or 2 at a time.

Top Job Titles	Average Salary
Parts driver 11 salaries reported	$20.36 per hour
Delivery driver 15 salaries reported	$183 per day
Driver (independent contractor) 57 salaries reported	$913 per week
Warehouse worker 1 salary reported	$12.00 per hour
Courier 13 salaries reported	$157 per day

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