clinical associate

robotics technician

site lead

technical support specialist

service technician

Diligent Robotics

The pay is great and the benefits are also amazing. That’s where it stops. This company is very focused on being edgy and expanding as a start up so people in the home office are treated well. But management for people working on location is severely lacking. They just let go of half their staff after having them train their replacements, right before the holiday season I might add. They make very poor choices with management. They support veterans which is good, to an extent. But I think they value the veteran image so much they aren’t making sure the leadership is qualified or actually good in a leadership position. 

There’s no real structure to the training. The operations manager/managers aren’t managing anything at all. They’re collecting a paycheck with a title attached to a successful start up. They waste a lot of time and honestly they don’t seem qualified. 

The company culture is pretty solid, the people are nice. The benefits are really good and the work life balance overall isn’t bad. The people management is just severely lacking. If it doesn’t improve I fear this company, which has so much potential, will fail as a result. 

Last thing, if anyone from the home office actually reads these can see this, stop letting off site people do the entire hiring process. Some of the new hires are so bad as a result. In person really is better for getting a feel for a person. It’s another issue that leads to problems with staff. 

A lot of the job is running around a hospital catching up with a robot to help it up elevators. Some of the staff at the hospital weren't very helpful or respectful when it came by to pick up/drop off a delivery. Management was bad when helping out with or trying to resolve problems and we'd constantly suffer from being understaffed and would have to consistently have to work inconvenient hours on a weekly basis. Constantly busy and you rarely get a chance to relax unless you're extremely lucky. The robot was fun to work with and a lot of the people I worked alongside were nice, but that's probably the best I can say about it. Overall, not a good job unless you enjoy walking around a lot and working with robots.

My job is mainly being an ambassador for their product. My work responsibilities have changed more than once in company restructures. I've seen several higher ups get laid off. I was turned off from upward mobility because most require relocation to TX. They are swift and decisive. Working in a hospital setting walking 4-6 miles a day to train staff, observe, assist a robot to traverse the hospital. I've had the job for two years and im lucky it's lasted this long. Workplace culture is amazing but lonely since there is a headquarters in TX and i'm in another state. Must be a people person and master the elevator pitch while delicately dancing around an NDA.

Lots of problems typical of a tech startup.
If you're applying for any of the entry level positions, be prepared to be uninformed, unsupported, unsupervised and possibly in danger of injury. As of 2024, the delivery robots at the children's Hospital in LA showed signs of being far too unpredictable and dangerous to operate in a public setting let alone a medical public setting. Robots would crash into closed doors indicating a failure to see obstacles which could have easily been people. I believe the company is surviving solely off of wishful investors and hospital's desires to appear modernized. Overall, I would not recommend this company and I will continue to hope that they cease taking serious risks of harming the public.

This company is not a place that you would want to work for if your expecting job security. They told me a lot of lies and could never give me clear answers. The company keeps all of thier employees in the dark they do not communicate with staff unless we reach out to them. The management team is very unorganized. This company randomly let go all of thier workers out the blue and hired replacement workers. They made the workers they were letting go train thier new hires and once’s they were done with you they disposed you. I personally felt used by this company I never felt valued as an employee 

Favoritism and nepotism run rampant. There is no structure of any kind so everything you do seems pointless. Things will always stay broken. The product itself is so incomplete and unreliable and it makes the job really stressful. It's like being back in high school rather than a million dollar company. There are a few great people here that deserve so much more, but mostly it is full of people who will stab you in the back to get a leg up. The one good thing is the benefits and lots of PTO. But PTO requests are constantly lost and have to be resubmitted. 

Working with the robot can be cool and I enjoyed telling people about how it works and it's function... but the organization is extremely unorganized and messy. In addition to that, if you are working at a hospital that uses the robot a lot, your shift will be a track meet with non-stop movement aside from your lunch break. Good for the company, not so fun for the person walking everywhere with the robot.

If you're looking to work for a reputable organization with a intelligent management team that's honest regarding job security, rate of pay and benefits, please keep looking.  They're disorganized and it's not getting better, it's getting worst. And there's no diversity so you kow what that means. If you're a POC, you've been warned.

The job is mostly about working with the robots onsite at hospitals spread across the US. Its fun and enjoyable. The company has a well spoken mission and they make it easy to understand your role in the company.

Upper management lacks transparency and does not actually pay attention to what happens on site leaving the on site manager to handle everything while still micro managing everything on site.

Top Job Titles	Average Salary
Clinical associate 31 salaries reported	$20.03 per hour
Robotics technician 6 salaries reported	$20.83 per hour
Site lead 3 salaries reported	$61,667 per year
Technical support specialist 1 salary reported	$25.00 per hour
Service technician 2 salaries reported	$55,000 per year

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