cashier

store manager

pharmacy manager

assistant store manager

refrigeration technician

Dillons

I loved everything about working here as far as the environment and management and feeling like I was valued by both my customers & coworkers. However, working pickup is not for the weak or lazy! It's an easy job in terms of what you do but can be difficult based on how fast you'll have to be and how much you have to do & heavy lifting. Multi tasking is key! Cons: You have to pick huge orders with heavy items in a quick but also orderly fashion. You have to abide by the substitution guide when picking as well. Food safetly is key too. Closing shift is the worst because half your shift you are alone and can have up to 13 customers in one hour by yourself. That is nearly impossible to do when you are alone and orders are big (some orders might take you 2 or 3 trips to load up) or some are EBT orders and take longer, or a customer has a bunch of coupons to scan in, or you get a customer that has a bunch of subs to go over or sometimes technology messes up. We do have to deal with angry and rude customers in person and by phone. Not to mention at the same time by yourself you might have to stop picking a new order that came in by abandoning your cart in some aisle to go gather an order to take to a customer's car. You must scan every barcode to every tote and remove rejected subs. You must also wear a safety vest outside and keep device on you at all times. It can be super busy and overwhelming constantly on your feet while also dealing with the elements outside like hot temps, snow and rain. During the day you also have the task of putting rejected customer subs back where they belong in the aisles. Whilst picking you have to stop and help every customer that needs assistance which affects how fast your pick time is or if you cannot find an item we have to go in the very very back to try to find it. again, affecting pick times and accuracy. Dillons is very greedy with giving employees hours so it is often short staffed making the work load even more. Dillons also has a low turn around rate because they put up with employee bs for too long. Our department specifically has no room for employees that don't work because it's simply too busy and they never want to fire the people who don't contribute at all or even give them less hours while giving the ones who do bust their butts everyday more hours. You will be expected to pick oversize and heavy items and load them up for customers. Things such as cat litter, 40 pk of water, water softener, charcoal, huge bags of animal food & seasonal items. It's a good idea to be aware of the weekly coupons and deals too. Some customers have a ton of stuff in their car and it can be difficult sometimes trying to pack in a huge order into their car while avoiding smooshing bread or damaging groceries and customer belongings. You also don't really get set time breaks, it's more or less whenever there's not a busy moment someone will send you to break. Lunch however is usually set but management might change it spur of the money if around your lunch time they see that it is a really busy hour and they need you to be there. For example, your lunch on the schedule is 12 but if 12 is a busy hour with lots of pickups then they might tell you to wait till 1 or go earlier than 12. This job is very sociable. You have to communicate not only with your department coworkers but everyone in the store. You might have to walkie talkie people in other departments to find items and substitutions. Also be prepared to communicate with people in sushi, deli, & meat department pretty often because we have to do service counters. (Like fried chicken, Chinese kitchen, etc) & of course you have to talk to customers in person & via phone.
Pros: everyone I worked with (besides the bs employees) I genuinely enjoyed! Store management and district management & my own manager all really cared about me & my health situation. They never complained or guilt tripped me when I had to miss work for my kidney transplant and dialysis stuff. My position was always secured & respected. I enjoyed interacting with my nice customers and getting to build a connection with our regulars. Some days the job is really chill and slow and me personally, I don't mind being able to sit down for a second. Overall, if you had to work here the better postion would be to not be a closer (if they let you choose) just because you're stuck by yourself not knowing what kind of shift you are walking into everyday. It's better to work the afternoon or later in the morning when there's mulitiple coworkers to help alleviate the work load. The good thing with closing is after a while customers cannot put new orders in so at some point your only concern is just taking orders to cars and management isn't breathing down your neck the whole shift because they have went home for the day. You kind of become your own boss for a bit. Good if you like independence & managing your own time and tasks. 
It's a fast paced job but I'd say it is rewarding. We make a little more than everyone else in the store starting out because we have to go outside and deal with stuff. It definitely is alot to do and alot to learn but once you get the hang of it it isn't bad at all. My #1 complaint is just the heavy lifting stuff mostly because I'm a really small person so everything seems heavy to me 🤣. The busiest days are definitely the holidays btw!! It's also a good idea to be a bit tech savvy. Our dept is reliant on technology but we often have some sort of issue whether it's the printer, the label maker, the computers, the walkie talkies, the scales or the pick devices. The work day feels like it goes by fast because there's always something to do. Again though, you'll get the hang of everything pretty easily. Each day brings something different. 

You are paid ALMOST every week on time... Except that one time where they didn't have anyone to pick up the checks. Lots of peer-level employees and many customers are fine folk. Fairly flexible when it comes to time off (if you do it more than a week in advance, and providing there are no issues with the program.)

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No way to get a raise beyond twenty cents over minimum as a front end associate: despite how hard you work, despite how reliable you are, despite how long you've worked there, despite that you may be one of a very few who is capable of speaking more than one language. You are worked to death if you give any care about your job at all (not even your occupation, but self-respect in your own effort as a person--they'll take advantage of that.) You're not guaranteed hours, and if there are any issues with scheduling, you're essentially SOL in many cases.

Despite what all the "training" nonsense says, you're not valued as a worker, or even as a person. You're a tool and nothing more. On that subject: the training can be underwhelming, and then you get thrown to the sharks and get in trouble if you do something wrong: They gave me no real formal training on how the scheduling worked when they changed to electronic and that was apparently my fault.

They put rules in place and then either do nothing to keep those rules functioning (see: keep the cigarette cabinet locked to prevent theft and underage access to cigarettes, since they can totally reach into the case from the walkway, and almost never replacing the doors when the keys get broken due to the shoddy cabinet design), or they are so obsessive about minutia of certain rules that it makes it hard to do the rest of your job,

At one point many employees almost lost all their hours because their checker scores were too low, they threatened to make them baggers, which has an even lower pay cap, despite the fact that many of the issues were electronic: coupons that should scan not scanning, touch screen delays or touch screens reacting poorly in general; or on the customer end: insisting on writing a check out fully as well as balancing checkbook before handing the check to you, forgetting the bar code stickers on bulk items and not having the item PLU; and sometimes they were due to other departments who received no consequences: departments not cleaning the manager special sticker printer, resulting in incomplete bar codes, or even just forgetting to put bar codes on products altogether. A further anecdote involved the manager and two supervisors reprimanding an employee in public, in front of customers, for a low checker score despite all these outlying reasons that can heavily affect a checker any given week.

Many reports have shown management to do more than one thing that resulted in employees breaking down in tears. Turnover rate is through the roof, and yet those of us who can't afford to leave have to carry the extra weight when the numbers are low. No matter how hard of a worker you are, you're worth basically nothing to the management, let alone upper management.

The current scheduling system seems like it was incompletely implemented, and upper upper management didn't care that it was faulty: requests will be sent but never come through, the forms themselves can be very confusing and can only allow one frame of availability a day, the comment section beside the request is a better place to put availability than the absurd drop down set up. People in charge have been known to make schedules that make no sense: multiple hour gaps without a self-checkout attendant in a store that needs self-checkout to run, shifts longer than they should be, other employees with sometimes zero hours despite needing them and having reliable histories, stories go on and on.

There's a bizarre double-standard where people who slack off and act rudely can get treated far better than those who work hard and keep a mostly positive attitude. People have had to stay around for over a half hour because someone gave a no call no show and ended up going shopping instead of coming to work: no real consequences to their actions. Others have requested a day off (which wasn't given due to the shoddy computer scheduling system,) warning the team well in advance and was practically threatened of harsh, unreasonable consequences for calling in to tell them if the employee couldn't make it.

They were big, when the store started on having a green team to promote recycling, compost, and other green practices, and recently the recycling company withdrew from town, and management essentially gave a big shrug. For four months all recycling has gone straight to the trash. They still have signs up talking about the potentials the store has for being a green store, and I don't even think the green team exists anymore.

Recently we have had a situation where one of the supervisors was denying people bathroom breaks, adjusting what people were supposed to do behind the lead superisor's back, favoritizing, and being heavily condescending. This is not a new issue, the condescension, but the other situations, so far, have gone noticeably unpunished.

A typical day at work had spurts of activity, and slow points, just like many retail jobs. There were plenty of tasks to be done to keep busy, and I never found any of them particularly unpleasant except for the selling of lottery tickets and money orders, both of which are routinely used to trick innocent people out of their money.

I learned quite a few skills, and about how a grocery retailer operates. It helps now, when I'm doing my own shopping to know what days certain things will be delivered, and at what times of the year things will be available. 

The workplace culture leaves something to be desired. Upon being hired, I was put through the same old "corporatey" videos I had been put through countless times before. It really makes the company seem insincere to the employee, and sets a bad tone right off the bat. Rather than telling an employee they should be "loyal" Big Brother, it would be more effective to show them WHY they should be loyal to your company. Start with better benefits and better wages, ala Costco or Aldis. 

The hardest part of the job, by far, is the queueing system that's in place to ensure the efficiency of the registers. Overseeing them and being "graded" on what arbitrary number you get- especially during a very busy rush- is needlessly stressful. I understand the need to make the lines at the register go as quickly and smoothly as they can, but grading and reprimanding your employees when their scores are off? It's bad for morale. In the same vein, timing the cashiers, and disciplining them or doling out less hours if their times are too high is also bad for morale. Seems corporate should just make all the registers automated with robot arms and the like if they are really so concerned with shaving off 15 seconds from a transaction. In my opinion, that whole system needs to be overhauled and reevaluated. 

The most enjoyable part of the job in money services was definitely getting to hop from one task to the next, and becoming so quick and knowledgeable in so many different skills. It kept the day busy and interesting. Another enjoyable aspect was getting to see some of the sweet, regulars we'd get coming in. They always had nice things to say, and made the day a little brighter. 

I will say, the uniforms are atrocious. Not so much the colors, but the materials they're made from. If you're going to provide red polos, at least make them comfortable. Soft, cotton. Not scratchy polyester or whatever they're made of. If you're going to institute a uniform policy, then what's provided should be comfortable to wear. Otherwise your employees are miserable wearing them, and can't wait till they can take them off. Also, a soft cotton polo looks nicer and more professional than some thick, cheap, scratchy blend.

One more suggestion:

Your Marketplace stores are massive, and most of them only have one break location on a far end of the store. It should not take your employees a good 5 minutes of their 15 minute breaktime just to get to a quiet secluded place where they can sit and relax for all of 5 minutes before using the last 5 minutes of their break to trek all the way back to their department. It's not fair to them, and it encourages many employees to skip their breaks, and that starts to get into some fishy legal waters.

I propose you install more breakrooms throughout those big stores for some of your employees, such as the pharmacists or the stockers, who work so very far from the one breakroom. It should take less than a minute for them to put away what they were doing and walk into their breakroom. That way they get the full benefit of their 15 minutes, and they're refreshed and ready to go. It's also such a great morale booster. Having a quiet space where you can take a moment to yourself during a long shift is so important.

So that's my dollar and change. 

I hope his feedback is helpful, and that some positive changes are made. I like the Kroger brand, and consistently shop there as a non-employee. But I recognize that some improvements could be made. I hope they come soon.

Thank you

This is a very fast paced job. Very HOT in the summer, very COLD during the winter. You will notice that a lot of people come and go here. Some people quit and some people get fired for not making standards. This is a UNIONIZED facility and YOU WILL NOTICE THAT VERY QUICKLY HERE! Half the people that work here come from Wichita and the other half come from small nearby towns like Kingman, Hutchinson, Colwich, Goddard, Cheney, etc... The newer guys that work here for 0-4 years are okay to work with for the most part. Most the other guys that work here for 5+ years are stuck up and all about their seniority. Management is okay as long as you're doing what you were hired to do but they do show favoritism from time to time. Just watch out for the higher seniority guys. They're very stuck up like they own the place and they will ALWAYS WIN any battle they have against you. I've seen this happen many, many times! Even if the higher seniority person gets fired for doing something wrong, the union will bring them right back! The union definately runs this place and you will hear the word "seniority" a million times. There is MANDATORY overtime from time to time. You will also notice that we have EXTREMLY LAZY janitors! The janitors don't have standards and they have the easiest job throughout the whole warehouse. I've seen janitors do 1 hour of actual work throughout an entire 8 hour shift. Janitors will just drive around and talk, then pretend they're busy whenever the bosses are looking. If you spill or break anything on accident, the janitors will expect for you to clean it up even though THEY'RE the janitors. It's very unbelievable that they have jobs here but other than that, it's a okay place to work. Just be ready to work at a very fast pace in a very hot/very cold environment and hear people talk about seniority and filing grievances all day.

I had few expectations going in. 30 or more regular hours, and opportunities to increase my wage... that was apparently too much to expect. all departments understaffed. The Job of the cut fruit wall was outsourced, which led to far fewer purchases (we had trouble keeping most of the products we made, at-store fresh, stocked, whereas after they out sourced the job, we were throwing half, if not more away every three days). It was only after the June (2018) that i began to get some of the hours i actually needed, and I had to hunt the department heads for the hours, i was told when I was hired I would work at least 20-25 hours minimum each week, most weeks I found my self barely working 20, a few I only worked 9 hours for the week.

Associate Availability is company approved. If you need to change the days and hours you are available, you are making a "request", HR is supposed to review them and approve them. but i often sometimes the management team working in the departments.
I would have thought that being a Store Manager had enough paperwork to find their-selves knee deep most of the week, but I guess not. 

When I started the Slushie machine had two chambers but only one worked. By fall Management got rid of it and discovered a rat's nest behind the front panel. Clearly maintenance hadn't worked on the machine..... and Management didn't call them out on it. 

While shopping, you hear the in-store radio, the ad for working at Dillon's says  "employee benifits, for those that qualifiy", as far as i can tell they would rather not have many people qualify.

My last job Dillons. Typical day at work for me is during the hours of 9:30P.M. until about 8:00 A.M. , the work load variance is always different in every way imaginable, for the size of the Grocery truck we unload to the amount of time it actually takes three to five people (according to the actual scheduled people for the nights total workload = truck unloadings, palletized machandise seperation on the sales floor while being pulled through the stores grocery depts. isles from the backroom truck recieving and unloading dock area. In my current job through my current employer, I have learned that I am a good employee for this job, and that is why this job experience along with all my other combined education, and work History that I would be the perfect choice for any progressive company like Costco, for its management team. I would have to say the hardest part of my job is the fact that there is very little area for financial advancement, through promotion into entry level management, etc.,.The most enjoyable part of my job is knowing, my now combined experience will in the future help me into the management job income I most desirably need. In the day to day of my job I learned from management and from my co-workers that everything depends on a team effort, in that of how much workload is properly completed, and idealy in a timely manner.

The job itself was physically demanding, but not unreasonable. The real issue was the 'management' if you can call it that. Not only was the manager for the department I worked in a clueless dolt, but he was verbally abusive when he was in a foul mood. Employees were either really great, or they were the worst people to work with. I've lost count of how many times I was left alone to finish cleaning because their 'side' of the department was done. Few people acted as an actual team. Then -  as a new mother when I'd started - there is no place near my side of the store to pump. There isn't ANY decent place to do so unless you risk it in the meeting room they have. Because of this, I had to stop nursing and pumping, due to short breaks and no place to do so. 
Then I moved and wanted to transfer, the store managers lied to my face and claimed they'd sent out the transfer form to the new store, but they hadn't. I had to get a form and drop it off myself and by that time, the positions were all filled already. 
The worst of it was when I wasn't scheduled to work for a full month. The few days I was scheduled were on my unavailable days - which had been so for MONTHS - and I was unable to pick them up due to prior obligations - thus the UNAVAILABLE bit. I got so fed up with all the nonsense that I eventually quit.

I have been employed at the Dillon store for some time now, and I must say that it has been a positive experience overall. The store offers several advantages that make it an excellent place to work, though it does have its fair share of challenges.

One of the standout features of the Dillon store is its management team. The store's management is generally good, and they do their best to create a positive work environment. They are supportive, approachable, and always open to listening to their employees. However, there is a noticeable uptightness in the management when corporate scrutiny comes into play. This can be somewhat stressful, as the pressure from higher-ups can trickle down and affect the team's morale. Nevertheless, I appreciate the management's efforts in maintaining a smooth operation within the store. conclusion, the Dillon store is a great place to work with its fair share of positives and challenges. The management's support and approachability create a positive work atmosphere, even though they can get uptight when corporate pressure looms. The above-average pay scale and the numerous job opportunities make it a promising place for personal and professional growth. If you're looking for a job that rewards your hard work and offers room for advancement, the Dillon store is worth considering.

I worked in the grocery dept. hands down worst job I have ever accepted. The pay was trash!! How do you expect an employee to unload trucks for different depts other than their own and still get blamed and hassled by management and other dept associates for whatever reason such as lows and holes and unstacking your own pallets from your own previous truck. The help was flat out terrible and it seemed like the only time help was sent over were on days that corporate was in town to visit the stores. I honestly have nothing nice to say about the job except time flew by on some days. Management however is a definite joke. The assistant manger ALWAYS talks bad about you to other employees and managers she calls you stupid behind your back and talks about how she doesn’t think this employee will last long or doesn’t think he/she can close boxes properly and just has the worst negative attitude I’ve ever seen. Also on subject this same manager was overheard by a customer talking about an employee and that customer filled out the survey about it and to no surprise this managers complaint was blacked out on the daily huddle sheet as if to be hidden from the huddle but everyone was able to clearly read it anyway. Anyway do not take this job if you’re not in high school or not mentally challenged no offense.

I worked for this company for 9.5 years. I watched the company evolve from being all about profits to being about their customers and associates. The benefits were good for being retail, almost better than I've found anywhere else, but the work/life balance was awful. I have 4 children, and to try to get time off to do things with them, or keep our traditions was incredibly difficult. I suspect that had something to do with the CSM I had, some people don't get it when they don't have children. As the pandemic hit, they were slow to respond, we had plenty of help in the heat of the pandemic, it didn't seem to keep people from shopping in the stores, but as things started opening back up, the hours kept getting cut shorter and shorter. To the point some departments were only running 1 person during peak hours. I had to leave before the stress of even going to work was affecting my relationship with my children. The company moved away from being about their customers and associates to all about profit. At the end, when places were looking for people to hire, the pay wasn't worth the stress. I could have gone to fast food restaurant and flipped burgers for what I was making with as much experience as I had and the amount of responsibility I carried day to day.

Top Job Titles	Average Salary
Cashier 7 salaries reported	$12.50 per hour
Store manager 18 salaries reported	$58,764 per year
Pharmacy manager 7 salaries reported	$72.29 per hour
Assistant store manager 8 salaries reported	$62,200 per year
Refrigeration technician 7 salaries reported	$29.32 per hour

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