guest service agent

room attendant

night auditor

maintenance person

line cook

Dimension Hospitality, LLC

I was the guest service manager and the primary contact for all things related to the front desk, or any services guests may need other than our kitchen and restaurant.  Checked guests in and out of hotel, served as concierge, handled any and all guest requests, complaints, comments, or concerns and did so in a manner that would allow the guests to be 100% satisfied.  In charge of 10+ front desk employees and worked alongside them while also assisting sales, housekeeping, maintenance, and restaurant employees as needed.  I learned how to keep a positive attitude no matter the circumstance and think outside of the box to provide the guests an unforgettable experience.  Our upper management was much different than our lower level managers, such as myself.  The general manager was extremely formal at all times, while the rest of the hotel catered a more informal, fun environment for the guests.  Lower management was tasked to deal with all problems, unless someone specifically requested the general manager if he was available.  The hardest part of this job was definitely the hours.  I would work a minimum of 10 hour shifts, generally from 1pm-11pm, but was also on call 24 hours a day, 7 days a week, 365 days a year.  So anytime someone called out, or unexpectedly had to leave work early, it was my job to come in and take on that shift, while still working my own shift.  Also, of course, being in the hotel industry you face many extremely stressful and wildly unique situations, both good and bad.  The most enjoyable part of the job was dealing with new people everyday and forming a relationship with the guests and truly connecting with them on a personal level.  We had an incredible team which led to a very fun work environment and that clearly translated to the guests also having more fun and personable interactions with hotel employees.

Dimension Development owns about 50+ hotel properties in several different brands throughout the USA. I worked for locations in Southern California. My management teams from day one at each hotel I worked at have always been supportive and willing to help you reach your potential and grow in the company if that is your desire.  I was able to rise up the ranks by working hard and applying myself and while hourly pay leaves a lot to be desired, this is a problem with every industry, not just the hotel industry. As a salaried employee, the pay was decent and adequate. I have not worked for other hotel management companies and don't have anything else to compare it to, so I could be mistaken, but I never felt like I was being taken advantage of.

The hardest part of the job is making angry people calm down and turning them into loyal customers.  Over time, you either develop a skill for it or struggle with it and shouldn't work at a place like this.

I learned everything I know about hotel operations from this company and I feel like it was thorough and complete. Since the hotel locations are franchised, I cannot speak for the 45+ other locations I worked for, but being as though the 4-5 I worked for reflected the same values and I felt like I had work family at each one, I would say they do a good job of instilling a positive work culture at their properties.

This company is run just like you would expect a small town privately owned organization would. They have over 50 hotels, yet no one is on the same page. Management is fragmented into 3 regions, each run as essentially different companies. My experience was in the Central Region, which was a total joke. Its bad when the person you are supposed to report to has worse grammar than a 5th grader, worse spelling than a 3rd grader, and even worse when they spend the little time you hear from them complaining about their job/life. I have never worked somewhere whose entire strategy for the year was literally to pray for a Hurricane, just bad enough to bring business for our hotel for years to come. I was never told what was expected of me after numerous conversations, yet I was never doing what they wanted-frustrated and unable to make any decisions for the hotel, yet held accountable for its performance, I was forced to leave for my own sanity. Upon my resignation, I notified the ownership and VPs of the gross mismanagement of the property, and was summarily ignored-which shouldn't have surprised me, and cemented my opinion of this company.

I was employed by this company and they are truly BAD! After being promoted by the management team on property I instantly became disgusted by the pay and benefits. Also, no real "thank you," ever, for the numerous times I, and others, received compliments from guests in person, or on TripAdvisor, etc. No appreciation from them, ever, for the many times myself and other employees worked together and negotiated with guests at critical times to ensure a sold-out hotel. Nowhere is perfect but a "good" job will have good aspects, and bad ones. Dimension is all bad. The only thing which kept me going at the time was a paycheck and the fun times we had interacting with and assisting guests. Dimension is the epitome of the majority of Corporate America. They care about nothing, except money.

The hotel is great and the staff its a A+. The experience I been having in this hotel is great.
 - Trainings for all Housekeeping employees
- Administration work of the Housekeeping Department including inventories
- Participation in preparing the budget, salaries and manning
- Control expenses
- Purchasing of new uniforms and Hotel linen inclusive soft good for the complete Hotel
- Involved in maintenance program
- Coordination of outside contractors
- Inspection of guest rooms and public area
- Conducting departmental and pre shift meetings
- Serve as Manager on Duty
- Monitor, coordinate and execute the special needs and requests of VIP guests and members of the     loyalty program.

For the Last Two Years i have been Responsible for Job Costing of all New and RenovationConstruction Projects for the Company. I spent the last 7 months onsite of a Major Renovation of a Full Service Marriott.
The hardest part of my job, is that we are given un-realist schedules to have renovation projects completed.
The most enjoyable part has been the time that i get to spend onsite of the Various Projects, and the people that i have come to me and interact with.

After a day of online and OTJ training I was, for the most part, singlehandedly managing the laundry room. Often the person working the other shift would be asked to fill in or help out in another area, leaving the rest of the laundry to be done the next day. At my interview we'd discussed the prospect of being cross-trained in a few other areas, but it seemed fairly clear that that would just not happen.

Absolutely do not recommend working for this company. There's no care for employees, tons of negativity, terrible management, and no room for advancement. This was one of the worst companies that I have ever worked for - the culture is TERRIBLE, they do not care about their employees and most people are miserable and end up leaving. There's no teamwork and people are not held accountable. Do yourself a favor and keep looking.

I constantly couldn't order from vendors because management wouldn't pay the bills at other properties.

No support from upper management, especially area managers. Constantly being told we can't order needed supplies. Favoritism is so blatantly obvious.

Doesn't feel like management cares about employees, at all. This was said by employees that had only been there for 6 months and also by employees that had been there for more than 20 years.

I learned with this company. They saw the potential and  weren't afraid to give me a chance to move up. I really enjoyed working with the more professional management members. I saw a task in front of me, I asked for resources, and they were provided. We were a great team. My GM was my problem, he just didnt see things from an engineering stand-point. This proved to be difficult to accomplish much.

Top Job Titles	Average Salary
Guest service agent 233 salaries reported	$16.71 per hour
Room attendant 153 salaries reported	$15.86 per hour
Night auditor 108 salaries reported	$17.61 per hour
Maintenance person 84 salaries reported	$19.04 per hour
Line cook 36 salaries reported	$20.42 per hour

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