Ding A Ling Answering Service

A typical day at work consisted of answering phones for a wide variety of businesses; calling out emergency calls to on-call personnel; paging on-call personnel; taking messages; relaying messages to office staff when they un-forwarded their phones; assisting clients in forwarding their phones. I learned that just because the person on the other end of the line is upset, it doesn't mean that it is necessarily at you. The management was acceptable. My co-workers were fine considering most of them I didn't see since they were off sight. The hardest part of the job was that sometimes the calls were coming in so frequently that it was difficult to pick up the calls without having some drop; also, sometimes it was difficult to keep good call control if someone was upset about something that was going on medically with a loved one or a pet. The most enjoyable part of the job was that it was a great experience and my typing skills seriously increased in a short period of time.

Ding A Ling is the best company I have ever worked for! They are a family-owned company that treats their employees like part of their family. The job is remote, and it is fast-paced, making the day fly by! They try to accommodate everyone's availability for scheduling and make it easy to request days off.  We have a large variety of clients, which means a wide variety of calls coming in, making the job exciting and intriguing. Everyone is super friendly and supportive of one another. Management is always available to help in any areas needed. There is always the possibility of advancing in the company.

I left after an hour of training because I quickly realized the job wasn’t for me. The job description didn’t mention that the first four days of training would be unpaid, which felt misleading. In the short time I was there, the environment came across as unprofessional. I noticed team members speaking negatively about agents but acting friendly to their faces, which felt unprofessional. The culture didn’t feel supportive, and there seemed to be a lot of micromanagement. I didn’t stay long enough to see what the actual job was like, but it didn’t feel like a good fit. 

A typical day at work was to clock in on time. Find which computer I have been assigned and clean the key board. Put my headset on and start answering calls. The screen opens the company and has a message to read to the caller. I take the message. When the client calls in for their messages, I give them the info. I met several clients who preferred me to answer their calls. My supervisor was sad when I told her I had to relocate.  The hardest part of the job was to get my favorite clients off of the phone so I could answer more calls. They rated me on the # of calls I took every day. I enjoyed working there.

Ding A  Ling is a great place to work! Even though you're remote (which is a plus for me), they still find ways to make you feel connected to all of your co-workers. They are family owned and you can tell they go the extra mile to make everyone who works here feel like family. Management always listens and does their best to accommodate any needs employees have with schedule changes, concerns, etc. There are opportunities for growth within the company as well. Highly recommend if you are looking for a work from home job

Extremely friendly people, family owned and operated company that makes you feel a part of the family as well..with it being a remote job they do their best to keep us all engaged with each other, they have employee newsletters with theme weeks every month where we post our theme picture in a group chat that all the employees communicate in for fun..very great company to work for..not many companies appreciate their employees but I can say this company does and they go above and beyond to show that  

This company is awful, took training for like 4 days and immediately knew this company was not for me. The training is okay they want you to learn super fast and they will keep throwing new task at you. They expect you to do 20 things at once and literally what you to take multiple calls at one time!! How can I talk to two clients on separate lines about two different things at once. They micromanage since day one and it’s just awful. 

A typical day at work consisted of answering phones for a wide variety of businesses; calling out emergency calls to on-call personnel; paging on-call personnel; taking messages; relaying messages to office staff, after hours; assisting clients in forwarding their phones. The hardest part was not being able to see our co-workers.

I love this company! Some of the best people I’ve ever worked with. They’re very accommodating of your individual schedule too. They’re very cool about sick days, and helping if you need extra hours. The downside is the hours. One week you might have 35 hours, the next week you might only get 20 hours.

What is the best part of working at the company?
The weekly pay was the only good part about that job.

What is the most stressful part about working at the company?
They throw you on the phone in day 1 if training. They expect you to take calls like a pro before training is over

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