call center representative

entry level call center representative

sales representative

booking agent

appointment generator

Direct Fairways Co

I started here a year ago not knowing what to expect. I had never worked in a call center environment before and wanted something new. My first day, I came in and everyone was so excited the energy was great. I got my first sale on my second day. After that first sale, I became driven to get as many as I could. I was always competing with my coworkers to see who would get the most deals. There are also daily "spiffs" so you have the opportunity to walk out of the building every day with cash money. I never missed a day or came in late. I was always early and ready to make money. This job is all about your positivity. If you have a negative attitude it is probably not a good fit. I was quickly promoted in this company. I have been in many of the positions available. I am now head of client services. My typical day is coming in, making sure the customer service department is helping every customer that calls in, to the best of their ability. I make a lot of outbound calls to our clients and make sure that they are satisfied and have everything that they need. The hours company-wide are Monday-Friday 8-5. We get 2 15 minute breaks and an hour lunch break. I enjoy my job and I enjoy the people I work with and for. This job was a great opportunity for me. I have two children and am able to provide for my family comfortably. I am happy to come to work every day and be a part of this growing company.

This is an unbiased opinion based on my experience with this company.

I've been working in the sales industry for 10 years and I haven't worked for a better company that sells a better product than I have with Direct Fairways.

On a typical day you'll spend your time at your desk reaching out to business owners in regards to golf course advertising. It's a very easy product to pitch. The script is very straight forward and quick. It's pretty much a numbers game and anyone that can talk on a phone can sell this product successfully even without prior sales experience.

Your hourly pay goes up depending on how many sales you have for the week and the extra commission per sale makes a big difference on your paycheck.

You get paid every week. My weekly paychecks are bigger than my bi-weekly paychecks were at previous jobs. If you take your position serious they're a very rewarding company to work for.

The management are very cool & easy going people and they want you to succeed and make as much money as possible.

The office environment is fun and there's incentives for extra cash prizes everyday.

All of my fellow co-workers are amazing people and full of diverse personalities.

The hardest part of the job is getting used to rejection. But it's sales, you'll get used to it.

The most enjoyable part of the job is seeing all your hard work pay off with a huge paycheck at the end of the week. The second most enjoyable part of the job are the vending machines in the office.

This job is a perfect for money motivated people and it's a very respectable company with positive encouraging employees.

I never understood what "toxic positivity" was until I worked here. You're not allowed to have a bad day, not allowed to voice any concerns, and the management puts forth no real effort to coach you for improvement, or help alleviate any challenges that may present themselves.
The way their business is done is highly deceptive. You basically lie to everyone you manage to speak to, promising them exclusivity that simply does not exist, and because of the criteria for finding your own leads, you end up calling people who have already asked multiple times to be put on the company's Do Not Call List, but you're not told how to do that, unless you specifically ask. And if you ask, management and leadership give attitude about it.
There is very obvious favoritism, when it comes to what areas you work, and if you're in an area that has already been beat up and massively over-sold, it's YOUR fault, and is a result of YOUR attitude, not that there is a severely limited lead pool that's already been exhausted.
"We like to feature 10-15 local businesses..." is an absolute lie. They want every company in the area, and they are more than willing to make you lie to people to achieve that.

The operation was severely understaffed and the workload was dumped onto whoever was left, with the expectation that employees would simply absorb it. I was regularly working ten hour shifts doing the work of multiple people with no acknowledgment that the situation was unsustainable. Staffing levels were so low that breaks were practically meaningless, since stepping away meant returning to an overwhelmed inbox and even more tasks piled on. Management continued assigning more work as if the team was not already drowning. Over time I could feel my performance decline, along with my patience and focus, entirely because there were not enough people to handle the volume and no effort was made to fix it. Each week brought the false hope that things might improve or that additional hires would be made, but nothing changed and the exhaustion only built. Eventually I was just going through the motions, showing up out of habit, no longer able to take pride in the work because quality felt impossible under the conditions. The chronic understaffing was not a short term issue, it was how the place was run, and it felt like leadership had simply decided everyone else would have to deal with it.



This company will lie to you and use you until you're no longer good and don't want to deal with you anymore. It doesn't even matter how much  hard work, energy, and loyalty you've put in, unlike most of the reps on the floor. BARELY anybody survives there based on performance, whether you've been there for two weeks or 6 months. The staff will constantly tell you that you'll have your "bad weeks" but "they won't fire you" if you really put in the effort, or maybe even tell you personally that "you're the hardest working employee on the floor" and "it's not your fault if you're doing everything you possibly can". Even when it's slow on the floor or you're struggling to make as much sales as you used to and show your concern, you can BEG and CRY for help and they eventually won't even bother to care enough to help. Instead of being considerate enough to help you succeed and no matter what they tell you, after a while they STILL find some excuse to let you go. 

PLEASE do not risk this place if you are looking for something that is reliable, especially when it comes to the pay. In the end it is not worth draining all of your energy for.

I worked for the company for a week and two days. In training they tell you they aren’t going to fire you. however I feel they should form the newbies you only won’t get fired if you get two sales per week. If you do not then you will be let go. My thing is, they should been more professional with the information that was provided. I had no problem agreeing to staying if I made two deals per week but I was not told that in training. they informed me about in the middle of my legit first full week. they let me go on a monday and did not let me finish out the week. It was “there’s no need to come back tomorrow” they truly only care for you if you are making them money. so please in advance to anyone who’s never does customer service or sales, be aware that things are not always so good as they seem. 

The entire hiring process with Direct Fairways was super straight forward and I knew exactly what I was getting myself into. You're responsible for a high volume of outbound dials to business owners to pitch an advertisement opportunity. I see a lot of people complaining about the pay, but this company offers a pretty standard base pay + commission structure that makes it easy to make good money. All you do is follow a script and use confidence and the deals will happen, it's entry level sales. 

It's just one day of training, and the rest is hands-on training while you're on the floor, getting advice and questions answered from management and learning as you go. It's definitely sales, and it's definitely cold-calling. But it's also pretty achievable to hit the weekly quota alone, and still achievable to make upwards of $1k a week with the right determination. 

The energy is great, and the people are fun, and I feel like the quotas and the measurements for success are really achievable if you're okay with a lot fo outbound dials and a lot of no's.

If you want to make a great paycheck then this is the place to work.  If you come to just to fly by for the base minimum on a paycheck, you're wasting your time, and you will make it miserable here for yourself. Have a  POSITIVE ATTITUDE and more importantly HAVE FUN WITH IT. I came here with no sales or phone experience and yet, I've advanced through every sales department to the top, so it can be done.  I wouldn't have learned how to do that without the mentoring from senior leaders within the company. DO NOT BE AFRAID TO ASK QUESTIONS AND FOR HELP. Lead sourcing can be the biggest challenge, but once you get ideas of where to look, it becomes much more simpler.  Ask the closers or team leads for advice, let them know what you're struggling with, nobody here wants you to struggle and fail.  I've coached reps into making 10K revenue in a month but that's because they came here aspiring to make more than the hourly. In addition to your check, there are daily cash spiffs that could easily add an extra $100 per week.

I came in hoping to actually build something with this company, but what I found instead was a cycle of constant restructuring that never seemed to go anywhere. Every few months, entire departments would be reshuffled, people moved around, and new reporting structures announced, and then it would all just repeat without any real result. I kept waiting for one of these changes to actually stick and let us focus on real work, but that never happened, and it became exhausting trying to keep track of where I fit in each time. The people in charge would move pieces around like they had some grand strategy, but from where I was sitting, I could never see what that strategy actually was or what any of it was supposed to accomplish. After a while, I stopped believing that anything would change, which is probably the moment I knew I needed to leave.

Coming from a background of call centers, I always just kind of expected the same for any call center. But when I came into Direct Fairways it was a COMPLETE different environment to what I was used to. It felt more like a start-up environment. They keep it fun with daily games and cash spiffs and good music. The training was just one day, but the management team is superb with helping you get into the flow of the position and welcoming you in. Plus all of the employees are super fun!

You are doing cold-calling to businesses,  so if you can't handle cold calls then this probably isn't the job for you, nor is any outbound sales job. But if you wanted to try something new and you're not afraid of cold calling then I would 100% recommend applying to Direct Fairways.

ALSO schedule is a set Monday to Friday 8:00am to 5:00pm so you never have to worry about getting enough hours and you always have weekends and holidays off.

Top Job Titles	Average Salary
Call center representative 3 salaries reported	$19.58 per hour
Entry level call center representative 91 salaries reported	$55,500 per year
Sales representative 5 salaries reported	$16.40 per hour
Booking agent 1 salary reported	$600 per week
Appointment generator 1 salary reported	$15.00 per hour

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