gaming manager

customer service representative

senior regional manager

shift manager

assistant manager

Disc Replay

I enjoyed working at Disc Replay most of the time I was there. It was a great job for when I was a student since they were willing to schedule my weeks around my school schedule. My coworkers all became a second family to me and I was able to express my passions about video games, movies, music, etc. with people I worked with and clientele I interacted with. The downtime tasks were pretty easy and it was usually reasonable to get them all done throughout the work day, with transferring disks being the exception as it would often get piled up from how often we got product in from customers. 

That all being said, expect frustration with management. Schedules often went out last minute and only 1 week at a time, so there was almost no way to make plans without taking days off in advance. Upper management is notoriously bad at communication, especially with promotions. Staff often found out the same time as customers when there was a sale going on. Bank runs and Product Orders were done grudgingly. I loved my location's assistant manager, and I understand he's the store manager now so this may have changed. Also, despite the complaints about management, they all treated us like humans, not just drones, so that's worth commending. 

Compensation is definitely where the job struggled the most. Sales Associates made minimum wage. Shelf stockers were often minors who the business could get away with paying less. Supervisors and other specialized roles like Product Specialist and Trainer only made $0.25 more than associates, so there's no real motive to advance save for resume fluff. 

Clientele is the hardest thing to rate. You got to meet some of the absolute coolest customers and some of the all time worst. I'd say overall, customer interaction was enjoyable and ended pleasantly. Bad customers, though, were often the absolute scum of the earth and refused even a crumb of moral decency. 

TLDR; I enjoyed my time at Disc Replay, but there were unenjoyable aspects. They were really good with scheduling around school and your coworkers will likely become a second family. The bad is management communication and the pay. 

A normal day at the Disc Replay Lafayette location is you show up wondering who called off that day, then having your manager cover for everybody else's call offs unless they don't like you then they leave you alone for the night. If you try to make any sort of availability changes no matter if you have it in writing it doesn't it gets denied because it's an inconvenience to your management even if you have children, then you have a manager who will only do the basic needs for the store not the employee side whatsoever unless your the manager's child. On top of that you can get fired for speaking to human resources about things your manager is refusing to take care of or answer for you even though it is their job. So overall I highly discourage working in this environment unless you don't care about yourself in any way. Especially as a key holder, as an employee you don't have any expectations but working as any sort of management they'll make you do all the work and give you identical raises overall. So any extra work you do is not rewarded at all. Never was expected to be rewarded but not even recognized by management. Also if you have any sort of medical disability or emergency they will make you call Off 2 hours before the store is even open. That's even if you work at 3:00 p.m. so make sure you know that you're sick 8 hours before your shift because the store opens at 10:00 a.m. Otherwise you will be written up unless you get a doctor's note. Might I also add that there is an employee of the month but they only change the person every 6 months. So there's no incentive to try. As a final touch I was originally hired for morning shifts because of child care reasons and was told if I wanted my job I have to work closing shifts only. Huge miscommunication from my interview to store level.

I truly loved this job outside of the management methods. I love video games and helping people find what they need or want. I love talking about video games, movies, and music. Everyone experiences difficult customers, especially in a store where customers can sell stuff to the store for cash, but I really did love this place and the people I worked with. It was a fun place where I learned a lot about technology, improved my supervisor skills, and got to embrace my borderline OCD with cleaning and organization. There was never a dull experience, and until a new manager was hired, I never considered quitting. My goal was to stay and grow with the company until I was finished with college, and maybe even after. 

I began working here in March and was promoted in May. That Black Friday, our Store Manager quit and was not replaced until April of the following year. During that time, the owners split up the manager duties between myself and 2 other supervisors, to which we received a one-time $150 "bonus" and no raise. Once the new Store Manager came in, she began hiring people from her previous job and weeding out the old crew through write-ups, reducing hours of the original crew, and firing those who didn't quit. The General Manager, who dates the one of the owner's brothers, played favorites with another store and continued to try turning our store into a carbon copy of that one, despite the different clientele. The owners would either not listen to issues or concerns. I quit in June after being written up for working overtime to organize the back room so that employees wouldn't trip on cords, systems, and merchandise, as well as getting stock on the floor for customers. I considered returning when I learned that the new Store Manager was fired, but I was told that I would have to start at the bottom again. This company does not value their employees or their commitment to their customers. I would not be surprised to see the Taylor store shut down in the next five years.

Going forward, "upper management" will refer to Company managers above Store Manager level. They are off-site.

I worked here for a little over 2 years and advanced quickly to manager before stagnating. I was told I would be interviewed for an Assistant Manager position, then waited 6 months for that interview from the upper management before leaving. 

In-store management is good at the location I worked at, and I felt appreciated there for the most part. Anything off-site management-wise is SLOW or completely ignored. The items we can order for the store to sell is limited, and we sat with an extremely low stock level of purses and bags for almost a year with no way to order more since the ordering is done solely by upper management despite stores having different customers with different needs and interests. 

We didn't receive any kind of Christmas bonus this year, and our "Hazard Pay" for COVID-19 was an extra $1 an hour and that lasted for about a month. 

If you're only intending to work here as an associate or even just a shift leader, it's a good job. The pay rate isn't great for the amount of work needed, but it's not physically demanding work. Full-Time benefits were a joke, especially with the cost of the health care they offered. 

I didn't start to dislike this job until I got into a higher position, and that was solely due to some incompetence from other managers at my level that resulted in a much larger workload on my end, and the ineptitude of upper management toward our store's needs. In fact, some times it felt like they had some kind of vendetta with our store location with how we were treated. 

As assistant manager, a typical day consisted of taking in and selling inventory, maintaining supplies, and supervising coworkers.

I started as a sales associate when the store opened and left the job as assistant manager. This allowed me to learn about the various roles in retail. I was also fortunate enough to learn some of what is involved in running a small business.

My only superior as assistant manager was the store owner. He was very fair and often looked to me for input.

Disc Replay was a small business and had at most nine employees at any one time. We were close for the most part and would often spend time together outside of work. Everyone had essentially the same duties, and everyone made sure that they were doing their job.

The most difficult part of the job was dealing with the problems stemming from employees leaving or being let go. As we were a relatively close-knit community, there were psychological issues as well as a shortage of availability. Finding replacement employees was also difficult, as most of the people we interviewed met very few of our requirements.

The most enjoyable part of the job was working with and for people that I got along with. Work went much more smoothly when everyone was genial and hard-working. Once I became assistant manager, I also enjoyed being able to solve problems that I previously had to pass on to superiors.

Its generally the same fair as a lot of other retail jobs! Buying used video games and movies isnt too hard just need to get the hang of it. There you learn how to handle displeased and sometimes angry customers. I believe store management has a hard time doing their jobs. Its stressful to get through everything they need to get through. Past store i dont like the management is good. They consistently dont listen to store management on what they need. They constantly reject pay increases, they haven't paid for the business license in Taylor is 8 years, and they are in everything for the money.
Everyone is super nice store side, Taylor especially everyone is welcoming and very cool!
Hardest part of the job is the customers, most of them have very unfeasible standards like getting through a giant dvd bin when we are packed with buys in our queue.
Most enjoyable part of the job for me was the people. Loved talking with everyone and joking around. Seriously everyone is super nice!

The typical work day includes coming into work on time. There a procedural checklists to help guide staff on shift throughout the day. The expectation is to complete those checklists to ensure the store is running smoothly from the day to day. In between working on our checklists the main bulk of the job is customer service. Helping anybody in the store who may need help finding items, Performing sales transactions as well as buying items from customers. Buying items typically consists of gathering information from the customer, providing an estimated time while you go through their items, and producing a cash or store credit quote to the customers based on what items we can buy from them. 

Generally lighthearted environment with both busy and slow days. Pays minimum wage for sales associate. As it is a very team based job, stress levels and organization/ cleanliness is dependent on current staff. 

Job includes 
•cleaning/ prep on openings
•customer interactions including buying/selling of used products
•Timely testing/processing of games/ technology that has been bought in
•restocking of shelves
•over the phone pricing of items
•advice on gaming/technological customer questions

Biggest struggles with job is base wages, customer service, and attitude. 

Job MIGHT come with discounts, day 1 releases of games, first pick at rare items to be added to shelves, general gaming/ technology idle talk.
 
Top tip: Most jobs will not go out of their way to fix your problems, you should not have to go out of your way to fix theirs. It will only bring you more stress. If you underperform it will inconvenience your coworkers and they will secretly hate you for it. Just do what everyone else is doing :)

With the amount of retail experience and game knowledge I have from working with GameStop and Microsoft for so many years, I assumed I would be able to slide into my new position without any serious hiccups. And it was a pretty seamless transition in the beginning. All the people that actually work in that location are fantastic. But the upper management in Disc Replay is very disconnected with what is actually happening in the stores and what is best for their customers. When you try to give them ideas on how to improve things they are shot down with the idea of "this is what worked in the past so it will definitely work in the future." It is a fun job if you enjoy gaming and that kind of environment. But there is basically no real room for any kind of advancement or pay increases. I would say it is a good job for someone just trying to make ends meet or a young adult fresh out of school. But it wouldn't be my first choice when looking for any kind of permanent career.

Great coworkers, good management. Everyone gets along with each other. There's really no set agenda as to what you're going to end up doing on any given day. Some days you're buying hundreds of DVDs and other days there's hardly anyone that comes in the store. No one has any set responsibilities (i.e. one person is on the register for 6 hours or another is answering phones all day), we have to respond to whatever walks through the door. 
Hardest part of the job is working on weekends (and you will end up working more of them than you'll have off). Being that we buy things directly from the general public, there's also the occasional unreasonably upset customer that we have to deal with.

Overall, it's a pretty nice place to work and everyone gets along with each other, but the pay and the hours reflect the nature of the job

Top Job Titles	Average Salary
Gaming manager 33 salaries reported	$50,530 per year
Customer service representative 32 salaries reported	$13.18 per hour
Senior regional manager 18 salaries reported	$53,194 per year
Shift manager 15 salaries reported	$14.17 per hour
Assistant manager 12 salaries reported	$16.00 per hour

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