nurse practitioner

medical technician

practice nurse

family nurse practitioner

radiologic technologist

DispatchHealth

1. Typical day at work: Typical 8 hour shift with two breaks/meal (all paid). Your at a desk with a computer station taking calls to book patient appts. Multi tasker is a must. Patience is key- lots of waiting on other teams to respond (sometimes 10min) and policy changes often without any communication to teams.

2.  What I learned: Mgmnt in DEN office is cliquish. Lots of growth opportunities that often go to "friends" of mgmnt where qualified candidates have no chance to move up. Its who you know more than what you know.

3. Management: DEN Care team Mgmnt is cliquish and elusive. Not much team building. HR complaints about supervisors not addressed so continued to toxic behaviors and hostile environment. Problematic Supervisors get promoted leaving morale low amongst employees who want a fair place to work. Supervisors/Mgmnt with over-inflated titles who spend more time harping on their education/past titles then what they have actually done in their current position... Comes off demeaning and insecure. Not a lot of Diversity in upper mgmnt when you know diverse candidates that are qualified are applying- whats up with that?

4. Workplace culture: Toxic. See above answer. Ultimately the work can be rewarding and the job could be fulfilling but the allowed hostile behaviors that go unchecked takes away from being a place you want to actually work for. Co-workers all feel the same but at this point we just laugh about it which is sad. So at least you can laugh with your co-workers.

5. The hardest part of the job: A lot of technical issues, they have a IT team, but it can be frustrating. Communication between teams/mgmnt lacking so its frustrating when rules change and you get contradicting info. You feel like you cant ask questions without being talked down to. HR seems not handle serious complaints correctly, at this point the employees just feel that they are in the clique with mgmnt so that is alarming. No senior level checks and balances.  Pay is low and leadership says they dont give raises. If they do there a communication breakdown with the DEN leadership. They will actively hire new people for the same role you have but pay them more. 

6. The most enjoyable part of the job: Being part of delivering healthcare in a revolutionary way is the best part. Co-workers who will build each other and fill that void lacking by mgmnt. 
   


If zero stars were an option I would give it that. I worked there 3 1/2 years. When I first came there, it was truly a wonderful place to work with great scheduling and very rewarding patient care. You did not feel pressured to see a set amount of patients a day and you could spend quality time with your patients. When I left there was a 10 patient quota per day that was placed on the providers with veiled threats to lose your job, if you did not perform at that. The variables with the job are too great to achieve that. The drive time/traffic, complexity of the patient complaint, and constant technology glitches prevent that from being a reality. I did not have an annual review until working there 2+ years and even then that was after I had to ask for one multiple times, eventually receiving a very small raise. When my next annual review came up, I was given an excellent review, told by my manager I would be getting another raise, and a year later still never saw one. They do not pay APP‘s well at all. I’ve been an APP for 20 years and I found out providers who were just out of school were making $10 more an hour than me. Sorry but experience is everything and if you want someone to work for you, then you take care of your employees and treat them like gold and they will work hard for you. When you undervalue and treat them poorly, you get high turnover. They micromanage everything and nitpick and find things to complain about. The drive “optimizers” are not local and are from out of state and do not understand the actual map/cities that they are optimizing. They spend more time trying to be uncooperative than listening to the teams who are literally in the car, and know more about the area than they do. This adds to the inefficiency. Management is pathetic “yes” men, and the gossip/toxicity is unbearable. Do not take a job here. My next job (after leaving there)  I am making $20 more per hour, working less days, and with better insurance. Run the opposite way, do not take a job there. It’s a shame because the concept is truly a brilliant one but, corporate greed and numbers are now what’s important. Sadly it is not patient care.

This job is good for students who want to work part-time or new grads seeking experience.  Otherwise, the pay is not worth it.  Was promised a raise when hired that I never got.  A lot of money is spent on promo, unnecessary travel for management, new furniture, lunches for management, and team outings… but we can’t get even $1 raise when the pay already isn’t competitive.

The schedule is what it is.  We’re essential employees.  We work weekends and holidays.  But you are penalized for taking days off if you can’t find someone to cover you (even if you give several weeks notice) because the schedule is made like 2 months out.  But your shifts will regularly be canceled with less than 12 hours notice and there’s no compensation, leaving your check short. 

Management is mostly outside hires (because nobody that’s qualified wants to work their way up with Dispatch, the best employees don’t stay long enough to get promoted) that micromanages but has no applicable experience.  The most recent manager of my market that left (or was fired?) had ZERO clinical knowledge, couldn’t even take a blood pressure.   Not great at talent acquisition either - took months to hire 1 or 2 people and by then 3 others had left.  Played favorites and bought expensive gifts for employees to try to buy friends.  Concerns are dismissed and you become a target if you speak up.  The best employees all left for better opportunities.  Tired of being cornered for being 10 mins late or “overstocking” the jump kit (I guess you CAN be TOO prepared!)

Providers:  READ those contracts thoroughly!  You don’t get time and half for overtime, you are required to give 2 months notice when you quit or you owe the company $7k, and your performance is judged on nonsense metrics that aren’t fair.  For example, how long you spend with each patient is scrutinized without regarding for the acuity of the patient.  So you’re supposed to rush through a patient who’s literally dying so that you can make the same time as a provider who’s seeing a sore throat.  It’s a joke!

this place has great promise but a myriad of problems. you work in teams of two and if your partner calls off your essentially lose your hours. They already low ball DHMT pays, where if you got hired during a time when they were low staff you might find out your 6 years of ems experience is nothing and the new 16yr old emt is making 7 dollar more than you an hour. The clinical staff are the revenue makers yet all day you hear from middle management. The "Market Mangers" essential sit in meetings all day wondering why the company is not profitable when they don't do stock, treat patients or mange the market. They preach all this work life balance but expect you to be available 10 hours for shifts but you can be cut at 9 if your not a partner market you essentially prn all the time. This makes overtime harder to obtain and literally costing people thousands of dollars. you get emails all day long from departments and people services which again do nothing for day to day operations. DHMT although usually medics or emts are now being replaced with uncerted MAs and anyone with a pulse. On top of cutting hours and trying to make up the companies debt by short changing its employees. your coworkers largely determine the shift your going to have. Some Practioners will treat you as a friend or equal and bounce ideas off you and allow you to learn and have a say. While others are ego trips where you essentially become a taxi that knows how to do vitals. They are seeming going the private ambulance route that even in cases that are obviously not urgent care  they rather we show up bill them and then recommended the ER. They are constantly looking to add shifts and cars but cut hours and expect you to be okay with using PTO if your partner bails on the shift. 

When I first started here, I LOVED my job. The mission and concept are awesome, but the execution is poor. The software that they use does not work properly, and even if you go through the proper channels nothing is fixed. All of the small perks that boosted morale have been taken away.

While the DHMT leads are wonderful, one of the APP leads is the most unprofessional individuals I have ever interacted with in a professional environment. I have witnessed this individual cussing out one of their subordinates. I have been forced to stay an hour and half past my end of shift time with the implication that my job would be threatened if I refused. This forced me to cancel plans and sacrifice my personal time, despite the fact that the contracts state we can not be forced to be extended past 10 hours. I contacted upper management and nothing was done and I received no follow up. 

A 3% “market increase” was supposed to happen in January and only techs that have worked with the company for less than 6 months were eligible. There is no incentive to stay here or go above and beyond. I have done ride alongs with potential employees, came in early to train new staff, and showed up and worked hard to provide the best care for patients and best assistance for my providers and I have nothing to show for it. I have stayed here for well over a year, with false promises of retention raises “in the future” when trying to negotiate a raise. There are no cost of living raises and pay is comparable to fast food restaurants. It is very apparent that morale is low among the clinical staff and upper management seems that they could care less.

I started work at Dispatch during the COVID-19 pandemic and was very excited to be a positive force in the face of the pandemic. I quickly became disenchanted with this company as the more and more I worked and the more positive metrics I garnered, I was never rewarded. Bonuses are like unicorns and I’ve only had one raise ($1/hr more) my whole career here that came in a uniform rollout to every DHMT in my market regardless of tenure and performance. It’s very easy for them to give NPs and PAs raises in increments of $5+/hr but if a DHMT wants more than $15/hr, it quickly goes nowhere. Not all but some PAs and NPs are quick to look down their nose at the DHMTs they work with and will make your life hard. The company is very quick to change your schedule with their needs (staying late a lot) and doesn’t care at all even though there’s clear common denominators for why. Every change made company wide is only piloted in the Denver market which is the golden child of the company. This leads to markets in other states getting shafted with poor ideas. This company has promoted less than 5 DHMTs in my time here and the promotions involve a lot more responsibility and around $1-2/hr of a raise. PTO is a joke and overtime is either overabundant to where it impacts staffing or nonexistent to where you can’t find it. The positives of the company however is that the job is easier than most other EMT jobs and has the ability to have downtime and guaranteed hours in some markets. This company is also a very good place to shadow for other healthcare careers. My best advice is that if you need experience to come apply and if you want to feed your family, go elsewhere. Glad I’ve moved on to other things but grateful for the experience I guess. 

There are a few different shifts at this job but I often work 9am-7pm. I arrive about 8:45am to get logged into my computer, make sure the backpack is stocked with paper, the printer is working, and I have all of the supplies I need. The EMT I work with will make sure the bins we take are stocked with medications & supplies for us and loads up our work car. We check our dashboard to see who the first patient we have assigned & open up their chart. I review the chart history if we have seen them before and the EMT puts us in route to our first patient. The patient is supposed to get a text from our company letting them know we are on the way. We provide care for the patient and then prepare for the next patient. Depending on drive times, we see anywhere from 4-10 patients per day. We see many elderly patients, but we also see pediatric patients/patients of all ages. The hardest part of our job is going in homes that are difficult to walk around in or are filthy. It is sad to see the way some people live. The most enjoyable part of my job is helping people and feeling like I made a positive impact on each patient I see. I love my manager, the EMTs, and other providers I work with. I have learned to provide care in all different kinds of atmospheres as well as how to find resources for patients in need. 

It's not the best job in the world but it is also not the worst. When I compare to working in the ER:
I like the lower patient volume and generally kind patient population. 
I still have to perform service recovery as patients are always going to be upset if they have to wait to be seen.
Working 100% from a car has its pros and cons. I like seeing new places, being out of the hospital & getting to see patients in their homes. Con- traffic, variable driving experience for the techs who are shuffling the providers around, car charting.
I don't like when a tech calls out and the company makes you go solo as a provider.
I don't like not getting paid OT (as we are salaried and exempt).
I miss the comradery of the ER with multiple resources and colleagues to chat with verses 2 people (tech and provider) most of the day. But then a pro is not having to be around so many people wanting your attention all the time so I am neutral here.
I don't like the frequent changing contracts.
I wish there was premium pay for weekends/ holidays and late hour shifts.
I like that there is more time than not to complete charts in 24hr and mine are usually done by EOS.
I miss Epic EHR, but Athena is user friendly.

I do wish there was more growth opportunities for providers to advance as there are few positions in advancement and the company does little to retain their providers for longevity. The selling point is "less patients" but still, providers will leave if benefits are better elsewhere and DH does not do the best job at ensuring APPs are retained.


The dynamic of this company has changed for the absolute worst. They took away our OT, premium pay, and most of our covid19 pay. They cut hours as well forcing us to flex down in the 9th hour. With inflation, even as a provider, these changes have been crippling for me. 
Someone is making money, but it is not the people seeing the patients face to face. You know, the people who hold the cancer patients hand while they IV drips, reassuring they can get through this. The people who remark how stunning this elderly couple’s wedding picture is from 56 years ago. The people who go into bug infested houses, or a sketchy area to treat that patient’s UTI. The people working holidays away from their families! We went into this home based health to spend extra time with our patients, not to live up to useless metrics bestowed upon us. 
This company that once valued their employees now sees you as a disposable worker bee and nothing else. Should I mention the time they called a bunch of managers into the office and without warning eradicated their positions?  All of the talented, amazing staff is leaving in droves. What will you have when there are no providers left? The ask is through the roof, but the give is minimum to none. You cannot just make these changes and basically tell staff “too bad.” How about getting rid of all the corporate nonsense that was brought in and go back to valuing your staff? 

The management is laughable on a good day, One review on here said that they're accessible, that only applies if you're on of their corporate goons. This company is trying to be the McDonalds of healthcare, they are about the bottom line. The amount of times that I hear "we are doing this for the greater good" makes me want to throw up. When they tell you to jump they expect you to ask how high. They reward mediocrity at the highest level, the management team has an ungodly amount of meetings that makes it seem like they have nothing to do but talk about how awesome they are. They also hire a new executive position every week, do you think that your staff who is out dealing with a pandemic really cares about whatever new position that you made up for them? Your people havent forgotten about the mission and what made them want to work here, you as a company did. It's not fair to your employees to constantly talk about the sacrifices they have to make and how the company has no money for anything when you hire executives once a month. Your company is a joke full of yes men who are only there for the metrics and the paycheck. You should be disgusted and ashamed of what you let this place become. Every single time a complaint is brought up management just cracks down even harder. Im honestly surprised that no one has tried to unionize yet.

Top Job Titles	Average Salary
Nurse practitioner 5 salaries reported	$68.40 per hour
Medical technician 8 salaries reported	$22.22 per hour
Practice nurse 4 salaries reported	$51.00 per hour
Family nurse practitioner 3 salaries reported	$70.00 per hour
Radiologic technologist 12 salaries reported	$35.92 per hour

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