compensation manager

field technician

customer service team lead

Diversified

The biggest thing you need to know about Diversified is that they are driven by accountants buying up smaller competitors. They have built a giant company by swallowing smaller ones, often with very little cohesion between divisions, therefore the workplace culture at a given office will vary a lot depending on what it was like before the acquisition.

Diversified itself is very much like every other corporation with little character of its own. They employ a strategy they call "Unified Resources" that essentially takes the people who have the answers and removes them from the job site. Programmers, Design Engineers, and PMs work primarily from home and communicate through Teams calls and chats to proxies on the ground. I often show up with little or no information except an address, instructions to call or message someone I have never worked with before, and just kind of figure it out. Most every project feels like learning a new workflow all over again. 

This system appears to look good to upper management and bean counters but is frustrating at the ground levels, where there is the highest employee turnover. The idea is to take highly paid positions and ensure that they are busy all the time, which means that when you're on site looking for answers the person that knows is probably tied up doing something else somewhere else. There is a ton of wasted time due to conflicting scheduling, different time zones, or just miscommunication. All of the familiarity and face-to-face connection that used to make the legacy company feel like a "work family" has eroded over the years as I watch most of the coworkers I started with leave for better opportunities, which brings us to the discussion of pay and benefits.

Diversified offers all the insurances and retirement plans that you would expect (though company does not match retirement contributions). Pay is reasonable but will be on the low side of the market if they can get away with it. I was promoted directly from a Tier 1 level to a Tier 4 level job and missed all the pay-bump opportunities in between, and there was no discussion on what my new position or compensation would be, I just got an email saying "Congratulations on your promotion, here is your new salary!", which was only 3k - 5k more than what I was already making but with much more responsibility. They low-balled me with an offer about 15k or 25% below market value, so I went and interviewed elsewhere. Diversified matched the competitors' offer, but I had to fight to get there. Many of my coworkers have been required to make similar moves, sometimes going to other companies for a year or two and then returning in order to get their fair market value.

One more thing that has irked myself and many of my coworkers was the company's reaction to the Covid pandemic in early 2020. Many people were let go, and every employee was forced to take a pay cut to 80% of their original price. That 20% cut applies to everyone across the spectrum whether you make 3,000,000 per year or close to 30,000 per year like I did when I first started. The people on the bottom end of the pay scale dipped well below the poverty line and faced difficulties paying rent and keeping fed while others at the top may or may not have cancelled their golf club memberships. MOST OF THESE PEOPLE WERE STILL EXPECTED TO SHOW UP TO SITE. Installers and Lead Technicians can't work from home. They faced vastly increased risk for less pay while doing the same job, with a company email explaining that we as a company had to "maintain a financially neutral position", or in other words "Diversified can't lose money, so you have to instead". The company apparently has the money to buy up every competitor across the globe, but no rainy day fund to take care of their own. Pay moved back up to 100% after a year or so, with no back pay.

Maybe the best thing about Diversified is the ability to get a foot in the door, receive some good training from the manufacturers, get some certifications, and move up later on. Entry-level positions are not great in the long term.

Overall, I have enjoyed working here mostly because my peers in my hometown office, including my direct bosses, are great people. I wish it was still the legacy company that I started with.

The amount of negative reviews is indicative of the people NOT the company.  For the most part, unless I want OT work 8 hours/daY, I hardly ever get bothered outside of hours or on PTO days.  The projects are cool and constantly changing and for the money I make, the stress levels are very low and work/life balance is the best I’ve ever had.  The most negative thing I can say is that so many people complain about the company (as you can see from reviews) despite how good they have it.  I’ve been in AV for a long time and this is the best company I’ve worked for in this, or any other industry for that matter, by a mile.  Also, any company this large has it’s “corporate America” stuff, but it’s really more of a few laughable phrase and emails than an actual negative review.

Diversified started as a strongly engineering focused company that dominated the industry on technical merit. Their CEO was an engineer who relished engineering challenges and the company would rise to meet any challenge with pride.

Now, the CEO is the same but the company is governed by accountants, with results similar to those seen elsewhere (Boeing). The best and brightest staff have departed for greener pastures. The company has hundreds of job openings but cannot keep staff. Employee morale and retention are low.

While the people you work with are generally excellent, that is because they're in the trenches with you suffering the same fate dictated by spreadsheets from above. 

Before considering a position with Diversified make sure you discuss career growth paths and compensation plans thoroughly and get everything in writing.

It's a 9-5 job if you're an office worker, but you are rarely in the office if assigned to a project, then your time is spent at the project job site. Plenty of travel involved. Great culture and some of the smartest employees around. They are very flexible when it comes to "clocking in & out". It doesn't really matter when you are at the office as long as you get the job done. Management at the upper levels seemed to be better organized than that of lower management. I was always working with new equipment & new technologies, but was usually thrown into situations where a great deal of research was involved. The most enjoyable part of the job was being able to travel to different places around the country that I may have never gone had I not been an employee. The sales dept always sold unrealistic promises to customers that the rest of us would have to try to accommodate, resulting in long hours to meet deadlines.

What is the best part of working at the company?
Resume builder, good hourly employee team

What is the most stressful part about working at the company?
Accountability for salaried employees, large corporation you’re just a number and easy to ignore, uniformity doesn’t work on a lot of levels. 

What is the work environment and culture like at the company?
Local staff is friendly and helpful, but nothing gets done or decided locally

What is a typical day like for you at the company?
Go to job site, do tasks, inform several entities about day, go home

The company recently acquired a great deal of other companies and during that process I believe there is going to be a few set backs regarding growth.  While I heard positive things about other offices, the Santa Clara back end office consists of a few people who can make the work environment quite toxic for people they do not feel belong in their inner circle.  This has made it difficult for newer individuals to feel comfortable and thrive in the back office.  Aside from that a majority of management is great as well as employees who go out in the field.

Would Start day with me checking my email for new price files that would come in and then review voicemails. Would take care of pricing issues that would come in form sales/Design Engineers.

Hardest part is managers not following protocol when others seem to not want to do their work or be team players 

The most enjoyable part of the job was being able to work from home one day a week.

I was fooled I thought I asked all the right questions during my interview I did not. Make sure to ask why are people leaving the company. Are people happy to work there.  My first month 3 people left.  There was not enough work and the work that was given was not taught properly. It's a sinking ship  I suggest management be more transparent about the role and what's expected of individuals I complained 3 times about getting more work

What is the best part of working at the company?
Working remote and not having to deal with dummies 

What is the most stressful part about working at the company?
Constant pushback on every level

What is the work environment and culture like at the company?
Most people watch the clock and do the minimum job

What is a typical day like for you at the company?
Arguing to get things done for clients. This included getting people to approve processing orders and invoicing clients as well as completing proposals on time

Work place culture is very standard. You come to work and go home. There are few opportunities to engage with your coworkers. Diversified is a very results oriented company. You are what your work says you are. You will have to take advancement into your own hands and apply elsewhere. No upward mobility. Very good company for those who are looking for consistency and stagnation in a job. They pay on time and have good benefits.

Top Job Titles	Average Salary
Compensation manager 2 salaries reported	$145,000 per year
Field technician 1 salary reported	$30.00 per hour
Customer service team lead 1 salary reported	$152,062 per year

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