warehouse worker

order filler

shipper

forklift operator

associate buyer

Do it Best Corp.

Disclaimer: This review is based on my personal experience and observations during my time at the company. My intent is to share this information honestly and respectfully for potential candidates. This review does not represent anyone else’s experience, and I acknowledge that different people may have different perspectives.

I worked at Do It Best for a significant period, and while there were positive aspects, my experience was deeply affected by challenges that arose under new management. Initially, everything seemed to be going well, but over time, it became clear that the new leadership was more focused on satisfying upper management than advocating for the team. This shift led to increased demands, a lack of accountability in other departments, and growing frustration within the team.

While I believed I had a good working relationship with management, it was sometimes difficult to gauge the dynamics. This became particularly apparent when I was unexpectedly escorted out of the building without warning, leaving me blindsided.

There were several instances of confusion regarding responsibilities within my role. Over time, tasks from other departments were added to our workload without clear justification. One major point of confusion was the overlap between sales and marketing. While we were more than willing to assist the sales team in explaining promotions or marketing programs, it became problematic when we were asked to push product orders or make sales calls that directly benefited the sales team financially. Even though we handled promotions and customer complaints within our marketing scope, it often felt like we were being tasked with responsibilities that should have belonged to sales. This created tension, especially when sales representatives overpromised to members, leaving the marketing team to deal with the fallout when those promises couldn't be fulfilled. Instead of supporting the marketing team, management often sided with sales, which compounded the frustration.

I encountered a member owner who was particularly rude and disrespectful. Despite the team's recognition of this individual's problematic behavior, management failed to establish professional boundaries. After spending considerable time developing marketing strategies for this member, nothing progressed. Eventually, this member requested not to work with me anymore, and I was assured this wouldn't be held against me. However, when I was terminated, this incident was cited as a reason.

The situation escalated when I attempted to set boundaries with the sales team by directing them to the appropriate departments for non-marketing tasks. However, they insisted that I handle issues beyond our scope. When they complained to their manager, who then relayed those complaints to mine, I was reprimanded without my side of the story being heard. This was a frequent issue—sales would pass off their tasks to marketing, and when problems arose, the blame fell on our team. Several employees left due to these unresolved tensions, but management refused to address the root cause.

In my final year, the environment became increasingly micromanaged. There was an obsessive focus on appearances, such as how long we spent at our desks, and management discouraged any non-work-related interactions, including casual conversations or collaboration. They also revoked remote work solely to have people physically in the office, as was explicitly confirmed when I asked.

During one conversation about improving relationships with the sales team, I expressed a willingness to try but voiced concerns about facing continued scolding or a lack of collaboration. I even requested to be reassigned to another region where I had better working relationships. Shortly after, I was placed on a development plan, requiring weekly meetings. Despite my efforts to meet the vague expectations set for me, I was repeatedly marked as "not meeting expectations" for minor reasons. I questioned whether this was a lead-up to termination, but management denied it, even though the feedback left me feeling uncertain. At one point, I refused to sign off on documentation I felt was inaccurate but eventually did so out of fear of immediate termination if I didn't comply.

Our weekly meetings continued, and for a brief period, things seemed to improve. However, after a company trip, management criticized me for not interacting enough with the sales team during social events. I explained that I had engaged with other departments and hadn’t intentionally avoided anyone, but this was marked as another failure to meet expectations. These critiques felt arbitrary and as if I was being set up for failure, and my concerns were largely ignored.

During a meeting about additional work being added to my responsibilities without a salary adjustment, management abruptly left the room. A few weeks later, I was called into a meeting and informed I was being terminated for insubordination. Issues I had been assured wouldn’t be held against me—like the difficult member interaction—were brought up as reasons for my dismissal. HR was hostile, and I wasn’t given the opportunity to explain my side. I left the company feeling humiliated, and was mailed a box of broken personal belongings weeks later.

Throughout my employment, I had minimal interaction with HR, except to provide information regarding a complaint from another coworker. I refrained from reporting my own issues after being advised by colleagues that HR wasn’t helpful and could even retaliate. It was well-known that HR rarely resolved conflicts, especially when management was involved.

In hindsight, I could have stayed quiet and gone along with everything, but that felt degrading. I chose to stand up for myself, knowing termination was a possibility. Although the company promotes an open-door policy, it never felt genuine. Disagreements were met with resistance, and leadership seemed to favor those who followed orders without question. In contrast, my current company welcomes difficult conversations, encourages collaboration, and respects differing opinions.

It’s important to note that not everyone at Do It Best was part of the problem. I built strong friendships and genuinely valued many of my coworkers. Unfortunately, poor leadership shaped much of my experience. If you’re considering a role here, I’d recommend researching the leadership style and asking questions during the interview to ensure expectations are clearly defined.

Lastly, after my termination, I was unemployed for six months. It was extremely challenging to explain why I was fired without disparaging my previous management, which I knew wouldn’t reflect well on me. This period was one of the most difficult times of my life, filled with immense emotional, financial, and mental strain. While I’ve learned valuable lessons from the experience, the impact on my family and me still lingers.

I started at a Do It Best RSC as an order filler on a ride on tugger after being let go from my previous job at a different employer. This was my first job in a warehouse setting and I feel Do It Best provided plenty of quality hands on training by knowledgeable employees. They believe in cross training employees so I was quickly taught to order fill in many departments and do stocking by hand in a foot traffic only area. After about a year I expressed interest in being a forklift operator. They gave me training on how to operate a narrow aisle high reach forklift. With that training I helped stock product to overstock locations and to home locations for order filling. Again, the forklift training was good and I felt well prepared. At the RSC, as long as you did your job correctly, in a timely manner, reported accidents and reported damaged/missing product, management was generally easy to get along with. 

During my employment at Do It Best Corp. I had a medical issue outside of work that injured and fractured both of my shoulders to a point I could not perform daily tasks at work. This medical issue also made it so I was not allowed to drive or operate equipment. Thankfully Do It Best had short term disability that paid me a portion of my pay during 6 months following my medical issue so I could recover. Went through physical therapy to recover and scheduled a surgery to fix the damage to my shoulders. This surgery had to scheduled out 6 months from the date of my medical event as per medical precaution. This shouldn’t have been a problem since Do It Best has long term disability. 

This is my only real complaint about Do It Best. Their long term disability was not handled well and I was told misleading information by HR. I was told initially that the long term disability would be active after 2-3 weeks by Do It Best HR. So a little over a month before short term ended I started the process of signing up for long term. I was later informed that it could take 3-6 months to maybe get approved by the outside company (Sun Life) providing the long term disability. The long term disability would only be affective for 6 months. Meaning it may have not paid out until the end of the 6 month time period. Due to financial hardship from the reduced pay during short term disability I was unable to go 3-6 months without any pay.  I ended up having to cancel my surgery, cancel my disability claim and quit my job at Do It Best. I have since had to find employment elsewhere that I am able to do with my damaged shoulder sockets that prevent heavy and repetitive lifting. 

Long story short, Do It Best Corp. RSC is a great place to work with good pay and benefits. Just don’t have medical issues that keep you out of work for an extended period of time and you will be fine.

A typical day at work would entail talking on the phone to store owners who are referred to as members. Systems and software were very outdated so it was hard to accomplish anything.

I learned that you should trust your instincts and that companies and people can convince you they are something they are not. For example, I was told this company has a great culture and people are energetic. The culture is terrible and the people are only energetic if compared to a nursing home.

My direct manager was not around much, he claimed to be "very busy". Aside from the help from the people on my team, who are very talented, I did not have any direction or training for my position. On the first day instead of showing me where to find the bathroom, one of the first things we learned about was how to respond to an active shooter. I think I am more likely to need to use the restroom in a day that encounter an active shooter.

Management is almost all male and many of the higher level executives are exclusive in socializing and eating lunch together in a group. I believe there is a very large disconnect between what the people on the ground think vs what the management team thinks. The company is very concerned about safety for some reason, maybe because the employees are so much older than the average workplace. There was a huge focus on safety and topics that are unusual for an office building. Personally, I would like to have seen more of a focus on training than protecting yourself from tripping while walking.

A few co-workers were nice. There are a small number of employees who are under the age of 50. Not a lot of young people, new blood or energy. This is a place that does things "how it has always been done" and is not looking to modernize in any way. 

The hardest part of the job was coming to a place every day that you hate with people you have nothing in common with. It is also difficult to work in an old, dirty building with no windows that feels like a prison. 

I enjoyed being in member stores and working with them. The most I learned about the business was while visiting stores and seeing their challenges first hand.

I was hired to be a tugger for the order pullers. There were at times 6 to 12 order pullers and only ONE TUGGER in aisle 14. It was my job to take orders to the corresponding doors and drop them off. At times it got so backed up that orders pulled were all over the place. As you TRY to catch up, the packers/stackers for the pallets to be put into trucks would let your orders sit in the main area for drop off making it impossible to keep bringing orders to them so eventually I had to move previous orders to further areas within that door and THEN put the newer order pulls into the main aisle. What made things even worse is when order pullers would take too long to bring specific pulls to me to get to the doors / packers in a timely fashion as they have to keep track of each order and want them in order. The order pullers don't care but the packers for the trucks do. I too cared but could not keep up but two times within 60 days. I believe this got me removed from the job. Some jobs offered will not be told to you until you get to the interview. Once guy walked out after he was promised a Monday through Thursday position but then was told he was going to work Monday through Wednesday and Friday. Things here change before you even start so BE AWARE of this BEFORE you apply!

A typical day at work is a physical challenge. I love the fast pace, although there are days when it is physically hard to keep up, like when you are not feeling well. I have learned that working in a warehouse is a whole different environment from what I have done in my past. It is an experience that I think all young people should take advantage of. Management is easy to get along with, although there are some that make you feel a little uncomfortable. I still respect everyone and come to work with a smile, good attitude and a desire to do better than yesterday. My co-workers are helpful, fun and easy to get along with. I do keep to my self more often than not to avoid talking while working, it slows my progress and plan to improve my list picks. I believe the hardest part of the job is the Jennifer system. She has a lot of issues that need to be debugged. There isn't an employee that has something negative to say about it, everyday. I believe this system slows you down when you have to constantly repeat the demand or yell into the mic for her to hear you. With all that being said, the most enjoyable part of the job is making it fun. I like to challenge my self with each order. I set goals to try and reach or pass, sometimes that doesn't happen, but I always try.

The management sucked, they really loved if you sucked up to them though. But if you treat them like normal bosses you’ll be pushed into leaving. They’d start by only assigning you tasks that usually get rotated around the team because it’s the work that doesn’t make rate and no one wants to do. You start seeing the push when you get written up for your rate when it was never a problem during the first 1.5 years you’ve been there. The team started doing downhill too. The drama was horrible, worse than high school honestly. 

The hours sucked as well, occasionally you’d get to leave early if you wanted. But almost all of the days the you’d be randomly told (not by management but by the tvs around the warehouse) you have mandatory overtime ranging from 15mins to 2+hrs. You never had a heads up, it was always same day, so yeah if you had appointments after work get ready to cancel them. Ohh you have a cancellation fee? Yikes do it best doesn’t care though. You could come into the warehouse from lunch and see MOT 2 hrs on the tvs. It was even worse if you worked in an area without a tv in direct line of sight, you’d be going to leave only to realize you still owe them 2 hrs. 

The pay was nice once you got raises but the work, management, and drama was not worth it. I happily took a nicer job for less pay and left that place even though I was making 20 an hr.

If you want a job to just keep your head down, do some manual labor, and receive a paycheck, then this is for you.
Most managers are completely incompetent or even useless. We're actually more productive on days when one manager in particular is gone.
They only care about the amount of product you can move. Time is money and if you're wasting even a sliver of time they'll grill you for it.
My direct supervisor has never once, in two years, given me any commendation, but rather is quick to condemn any minor mistake. 
Overtime is often and mandatory. Rather than hire more employees, they simply work the ones they have to the bone. 
They like to brag about how they never work weekends or holidays, but most of this summer Saturdays were mandatory. 
Some parts of the building don't leave until 8pm sometimes. After starting at 5:30 in the morning.

Their measurement of success is only equal to the amount of profit made. Not about the families they provide work and goods for. There is zero compassion. Only policy. I've never had a job before this one I would describe as soul crushing.

All that said, if you just do your job and leave, you make money and there's job security in the sheer amount of work there is. Nobody really gets fired unless they do something really stupid.

My peers are great to work with and I have learned so much from them over the years.  They are the main reason I stay.  The culture is very divided between IT and the other departments.  Because of that, IT gets the short end of the stick when it comes to certain policies implemented.  The hybrid work policy is great except they treat you like you are in high-school and have restrictions around when you can and can't be remote.  The new PTO policy is a joke and we lost so much freedom when it came to appointments and sick time.  Benefits are nice with profit sharing and a yearly bonus based on a percentage of your salary as well as a free health insurance option with an HSA that they contribute to yearly.  My direct manager is great to work with and I feel all lower level management is great.  Upper level management is disconnected from the real world and places mandates and unrealistic deadlines without consulting the people doing the work.

A typical day at this company starts with stretching exercises, but only  when corporate representatives are present. Otherwise, the local distribution location  where I worked, doesn't really understand the value of stretching exercises for employees. 
 
This company is not a "learning organization", therefore I didn't learn anything from this This is a restrictive environment for employees. I retract that in a way, because I did learn to not work for organizations such as this, therefore I did learn something.

Management is hierarchical,  and non inclusive of employees, especially amongst new employees.

Workplace culture consists of employees complaining about preferential treatment, and emotionally  unintelligent leadership. Some people are nice, but actual kindness seems to be dependent upon one's national origin or heritage.

The hardest part of the job is dealing with the unfavorable company culture. 

The most enjoyable part of the job, was just doing my job and being left alone by others 







I liked most of my coworkers but some were rude and threw you under the bus. Managers never were on the same page they were constantly moving me to different departments. Some days I would come in and wait up to an hour to find out where they were putting me. My coworkers told me what time I should come in instead of my own manager. I taught my coworkers how to use the new scanning system since I had previous experience with a similar system but the managers had mad it out like I was lost on how to do my job. I would always find something to keep busy if we were slow whether it be cleaning or helping my coworkers, but the coworkers that would joke with managers or stand around all day were praised. I was let go because of dependability but in fact I would come in early to figure out where they needed me. I would always go to whichever department I was needed with no questions asked. Overall I would not recommend working here as the managers will walk over you and treat you with no respect. 

Top Job Titles	Average Salary
Warehouse worker 74 salaries reported	$20.65 per hour
Order filler 8 salaries reported	$21.22 per hour
Shipper 8 salaries reported	$21.34 per hour
Forklift operator 1 salary reported	$22.42 per hour
Associate buyer 11 salaries reported	$63,104 per year

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