equipment technician

service technician

yard specialist

small engine technician

accounting manager

Dobbs-Equipment

What is the best part of working at the company?
Everyone is friendly for the most part, and they are always bringing in breakfast or lunch for employees.

What is the most stressful part about working at the company?
The micromanagement of the managers in service was so stressful. There was no room for an exchange of ideas or deviating whatsoever from the way they wanted everything done, no matter how outdated or inefficient. They had to be aware of every single decision made, no independent thinking allowed. I often suggested different & updated ideas, but was always ignored, no acknowledgement or discussion at all. I was hired to be a manger of employees but that was not what transpired. I wasn’t able to manage anything or make decisions. I was told what to do, how to do it, and when.

What is the work environment and culture like at the company?
Moody. You never knew what kind energy you were going to be walking into day to day. The stress of the managers trying to be in everything and making all the decisions rolled downhill. It was rare to be complimented for anything. It made me feel as if I was incompetent and useless to the company. Dobbs is very black & white, no creativity allowed, with strict policies and very little employee appreciation. A new restrictive rule or policy was introduced almost monthly. It was a cold stepford vibe. Entirely too many rules with an uptight culture. No paper allowed on desks, no personal touches to your work space was tolerated &! everything was uniform. Every desk, chair, & office furniture was the exact same throughout all branches. The sales men, CSA’s saw the customers at their sites so it wasn’t to impress customers. It was as if the executives all suffered from OCD ( obsessive compulsive disorder). I was a salaried employee but they knew very little about the ideas behind the salary pay structure. We had no sick days allotted, and were expected to use our vacation time for any days sick even if we worked remotely.. Salary pay was used to get extra hours from the employees without compensation basically. Hourly employees had sick days and overtime pay. They were aware that it wasn’t a fair policy, but informed me that it was not on the top of their priority list or even planned to be addressed anytime soon.


What is a typical day like for you at the company?
Frustrating is how best to sum it up. And Discouraging. If present in the room my manager would be listening to every phone call I had with a customer trying to instruct me on what I should be saying, asking who it was, why they called, ect..I was often asked what I was doing and after answering, I was told what I should have been doing and what time of day to work each of my duties, and how I was doing it was always wrong even if they had instructed me to do it that way previously. I was told I could not give customers any information concerning the operation or maintenance of their tractors, instead to get their number so either manager could call back with the information regardless of the fact that I had 10 years experience prior to my position there and was competent and knowledgeable.

When working at Dobbs, you will frequently hear them blame previous owners of the company for all their undoings or downfalls. Not only is that not entirely true, but it lacks accountability. The company has to learn to focus less on what the previous did wrong and focus on how Dobbs is going to make it right, and grow from it. This is not an environment focused on growth, but rather on control. HR/Corporate is in FL, so they are really out of touch with the chaos upper level management places on its technicians, supervisors, admins, and management. It’s difficult to get HR on the phone within a timely manner, as it is grossly understaffed considering the immense size of the company. They will not answer your questions after you leave the company, or at the very least, avoid it, especially if they know they are wrong or it may cause them trouble later. They do not question disciplinary actions, they assume management is handling everything honestly. Training is non existent, for just about every position of the team. Terminations are based on favoritism or if it becomes a “you or me” situation, not performance or behavioral. Shady behavior at an upper management level. The current flavor of the business is sales, therefore service is a bunch of chumps that just helps them get sales. It creates a very uncomfortable atmosphere for those that are in service. Customers and sales walk all over Service and expect unrealistic deadlines or completion of repair/work. The goals in service are unattainable and unrealistic. If supervisors or managers advocate for us against sales or customers and/or our working conditions, they too get dropped like lead weights. Turn over rate is HIGH all over the company, but SC really seems to hold a lot of the turn over, and it’s for a reason. How many people have to leave or be terminated from multiple locations under SC, before they figure out the common denominator. 

People constantly get fired here. The most significant challenges during my employment stemmed from the work environment. Interactions with leadership often lacked clear direction, and addressing concerns felt difficult at times. They are cold, uncaring, and rude. The workplace atmosphere also seemed to favor certain communication styles over others, which could be challenging if you are not a high energy extrovert. Regarding operational aspects, the absence of readily accessible or clearly defined guidelines was a source of frustration. Standard procedures and expectations were not consistently documented or communicated, leading to confusion and inconsistencies in daily tasks. This lack of formal structure made it difficult to understand roles and responsibilities clearly. Individuals looking for a structured environment with consistently clear communication from leadership may find this workplace challenging. Not to mention benefits are terrible. 

This is just my opinion:

Absolutely the worst culture of employment. The corporate office is completely out of touch with its customers and has become disconnected from what comes first, their check book. They force you to sell to customers when they aren’t ready and have programs that completely take advantage of the customer. They used to be a very well organized company but took on too much too fast and now are completely lost in their leadership. The corporate office has more turn over than you could imagine and the culture is completely dysfunctional.   Leading to your sales margins below industry standards and puts more money in their pockets and less in yours. And don’t get me started on the lying and back stabbing, especially in the local branches and with the CEO who puts zero effort in knowing the local markets.  Be ready to sell your soul and completely change you are a person to make them happy. 

Locally, this place is a family. We have great leadership, and our team runs like a well oiled machine. Decent pay, decent opportunity for bonus pay, decent benefits, GREAT people. Locally.

The only downside is the corporate structure & strategy. Loyalty is taken for granted, and giving 110% every day basically results in getting 150% more responsibility with no legitimate advancement. They bring in outside hires without internal posting nor any encouragement of potential promotion from within. The pay is fair as a new hire, but once you're locked in, don't expect to work yourself into a meaningful bump, and know that meritocracy isn't in the handbook. 

Unfortunate downfalls of a [now] very black & white corporate strategy, I suppose. 

Upper management will work your nerves and leave you in the dark. As a field supervisor the techs did whatever they wanted to do and then you would pay for their mistakes and there were no consequences. Everyone of my techs were looking for other jobs. 2 out of 5 service calls would have to be reworked because the repairs weren't finished correctly. When you assigned a tech a job they would complain and ask you to assign it to another tech. And the pay isn't worth the headache. The Service Manager did nothing but sit up under the the regional manager all day and gas light when you told him he never trained you on certain tasks. Sinking ship! Just look at the ratings! Be prepared to be used and abused. This place is so toxic.

This company looks out for its technicians. The service manager at my location was a tech so he understands what’s going on. Good pay. Excellent training if you’re good at self paced training before they send you to the factory courses.
Cons: Down side of this company is very few technicians are looked at for non-technician promotions. Very high turnover at corporate. 

Dealing with lies and deception mainly from mangers that like to only keep you broke and stressed out with an overload of work to drive you out of the company so that they have an excuse why they aren’t hitting budget it’s a revolving door they hire people and fire them 6 months later with no reason no explanation just we don’t need you anymore goodbye 

If you like being micromanaged and outside people being given preference to open jobs within the company rather than current employees, this is the company for you! It's not what you know it's who you know game here. Prior ownership was 100 times better to their people. Investment companies like Dobbs are in it for themselves and nothing else. They could care less about the employees. This is not a employee friendly workplace!

No support from management at all.
 Service manager throws techs under the bus first chance he can. 
Zero organization, management based decisions off emotion or what a salesman wants.
No room for growth unless threatening to quit

Top Job Titles	Average Salary
Equipment technician 6 salaries reported	$34.00 per hour
Service technician 1 salary reported	$27.50 per hour
Yard specialist 1 salary reported	$20.00 per hour
Small engine technician 1 salary reported	$17.50 per hour
Accounting manager 1 salary reported	$122,500 per year

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