medical receptionist

medical manager

health advocate

accounts receivable clerk

Doctors Care

If you like to stay busy and don't mind performing other duties than just x-ray, this is a decent work environment for you. These expectations are discussed before employment so the x-ray tech knows what is expected of them. I personally enjoy running labs, triaging, etc. I enjoy the work. This aspect of the job is great for me, my manager and coworkers are a fabulous group of people who care about each other and the benefits are good. My complaint is with compensation fairness. The senior x-ray techs who are loyal to the company and are dependable to be long term employees are not compensated for their skills and dependability, instead new graduates with no experience are hired with starting pay that exceed what senior techs make for the sake of having employees to keep the clinics open. The techs who are reliable, skilled, and loyal should be the ones who are receiving generous pay raises. It's a slap in the face to be a "valued employee" and making less money than a brand new grad who I have to train.

The standard for training is hideously low, & when I followed by example, since I couldn’t ask our manager (constantly at other centers, told me to follow lead of my trainer), I was promptly fired with vague answers of “HIPPA violations”, and “leaving the premises”. The “HIPPA violaton” they mentioned to me, was me checking myself into the system to be seen because I was sick. I was told by my trainer, two nurses and the doctor that was what I should do, check myself in, be seen, get a note & go home. As far as “leaving the premises”, I watched my trainer leave to go to the store, while clocked in, several times. I ran to the gas station & got lunch. The people who were supposed to be training me as front office, PSR position, CONSTANTLY were talking on their cellphones (one even had Air Pods to put in her ears so as to not have her phone held up to her ear), leaving me alone up front to go sit in the break room & FaceTime friends, leave to go to the store, check their family in to be seen and go sit with them. So, so, SO many rules were broken & when I finally got ahold of HR, I was given watered down excuses, such as “well, you should always check with a manager, they’ve been there longer, etc.” I tried to text the manager where I worked, as HR told me it was up to her if I stayed or not, and got no response. Highly unprofessional, no scheduled breaks for lunch or breaks during 12hr shifts, just “eat when you’re hungry in the back”.

I enjoyed working here because of the knowledge and experience I gained, however that it is where my enjoyment stops. No one has a set schedule except for those who are favored. The hours are long and the center is only closed two days a year. The pay sucks and the pay raise after working there for two years was a complete joke. Some providers are rude, disrespectful, and nasty, one provider likes to cater to his patients, seeing them for more than one thing and handing out medicine like its candy. 

This company constantly changes its policy and how often we have to document patient care, making the process completely redundant. The current manager is a complete joke, who manages two centers and should we be managing none. She is ignorant, rarely works when she is there, and tends to favor one center over the other. This company has a high turn-around rate, because they are all about the money and employees are an after thought. Nothing is going to change as long as they are lining their pockets. 

There is no consistency with what providers will and will not do. One provider will do something we are not supposed to do and another doctor will not do it. This creates confusion for back staff and the patients. This company is good to work for straight out of school, however after 2 years maybe even one, leave really it is not worth it.

I worked at Conway for 3 years. Went through a lot of center managers. Very high turn over with staff of all positions. This center can be overwhelming at times.  At this location we would see anywhere from 75-120 patients in a day.  Not counting Occupational Medicine patients. As a RadTech you are not only carrying a considerable X-ray Load you are required to perform Medical Assistant duties, Triage, and process OccMed patients: Urine Drug Screens, eye tests, Audiometry, EKG, bloodwork...etc.
My point is with this location you have to switch gears from one second to the next frequently. Some stuff that I was asked to do was out of the scope of practice for a Radiologic Technologist. It’s a very high paced environment with little help from the higher ups. Pay was abysmal when I started. It got a little be better. However, for the job requirements it still was way under where it should have been when I left the company. No set breaks. Often short staffed. Staffed at the very minimum on some days. We had cleaning crews come in but only certain days. Which after a very long and busy shift the last thing you want to do is become the Janitor. The benefits were okay. Not great. The absolute only thing that kept me at this center was my coworkers. 

Horrible work environment, the company does not care for their employees, as a lot of companies most would say but this company puts money first above the health and well being of their employees. During the pandemic, they would not inform people if they were exposed to covid by their fellow coworkers because they did not want people to take off work to be tested. During the height of the pandemic they wanted more people to come in, so the incentive was the clinic that sees the most people gets a pizza party. Even though only a few specific clinics were equipped with dealing with covid patients. They started antibody testing before the testing was even accurate and so many people who had covid symptoms would come in to be tested. The doctors are always trying to up charge and that can get you into trouble easily because they don’t about anything but the money. They over test for useless things just to have more charges. They will make patients return to clinic every other week for unnecessary follow ups. The managers had favoritism towards the employees there the longest, even if you worked hard and did all that was asked of you. 

My time there was well spent. The training I received has been immeasurable in my healthcare career. The fellow employees I worked with were great...there just werent enough of us. We were always understaffed and it seemed like I was doing the work of 3 people. I was usually alone up front, which by itself is a big job because of all the forms and payments for things like drug screens and occupational medicine you had to deal with. Plus run labs for the clinical side because there is only 1 nurse for the whole facility and she is overwhelmed as well. On top of all that, stop what you are doing to conduct drug tests and breath alcohol testing on patients when they come in for it. Patients are impatient because it takes 3 times longer to be seen  with only 1 person/nurse to triage, test/swabs, draw blood, send out labs, and chart for patients in the back. It's insane to think an urgent care can do all of that with 1 receptionist and 1 nurse a day. I had high hopes for my future with the company, but they expected way too much from us without the proper pay for the workload that was given everyday.  I wish them nothing but the best in the future. They could be an amazing place to work for. 

When I first started working here I was really excited until my first week and two people left. I have been there for a year and 7 months and about 25 people have come and gone. That is just mind-blowing. I can see why now though, Management is completely detached and I guess because they are desperate they hired just anyone so people call out quite frequently and you're always asked to cover shifts and travel to other locations. The workflow keeps changing and more and more is expected of you but the pay doesn't reflect that. Everyone around you is constantly overwhelmed and it's a state of chaos most times. Also they take patients right up until they lock the door so it's not unusual to get out at 9:00 or 9:30 at night when the office closed at 8:00. They're not very flexible with schedules unless you're a provider. Definitely work here as a last resort if you're desperate but guard your mental health and set boundaries from day one... otherwise you will be taken advantage of.... Also their insurance is expensive and doesn't cover much and even if you are seen in doctors care with your insurance You will still owe a bill. 

If you're a Rad Tech who enjoys shooting xrays, this is not the place for you. I was informed during my interview that I would be functioning as an xray tech first and foremost, and that I would be expected to help out with drawing blood "when xray isnt busy". I was not told that xray is NEVER busy and that I would primarily be performing as a Medical Assistant - i.e. throat cultures, urine collection, fecal testing, drug screening and secretarial duties. The average number of xrays per day probably averaged three---in a 13hr shift. There is also an issue with providers who get upset when a Rad tech doesnt know how to do something they would have absolutely no experience in. When asking for clarification on a lab specimen order, one provider states "they didn't teach you how to do that in school *rolls eyes*". You're also expected to deliver lab results to patients over the phone, even if you have no idea how to answer the patients questions about said results: "google it". So, if you're an xray tech who hates lunch breaks and actually wants to be a medical assistant THIS IS YOUR DREAM JOB.

My co workers are awesome , The problem with this place is the mangers and their managers . The managers are not truthful and they send text messages to other employees talking about current employees and to be honest as a manager that should not be happening . The managers lie to their manager to cover up things they do and say . I would not recommend this job until they replace the current so called managers . When a manager ask the PSR to change the dates on deposits that's an issue. So much goes on and the mangers manger keeps covering up . Keep losing staff and the turn over rate is extremely high . Doctors Care is a great place they just need to clean house and get new managers . No manager should never be allowed to talk down on staff , But they keep getting away with it . The big wigs need to hold a meeting with staff so they can really find out what's going on . Instead of trying to hire new staff every week , try finding out why staff keeps leaving , obviously it's issues . They definitely have their picks and the rules don't apply to all .

What is the best part of working at the company?
fairly independent practice, supervising doc tends to be available 

What is the most stressful part about working at the company?
Volume, incompetent office assistants who wont take clinical guidance,  corporate doesn't care, they focus on making money, not empowering quality care

What is the work environment and culture like at the company?
Corporate want to make money.  So policies are focused on that, sometimes contrary to clinical common sense, and sometimes contrary to appropriate care. Had trouble keeping supplies in stock, despite repeated requests. Management is not minding the shop - not sure what they are doing.

What is a typical day like for you at the company?
Busy. No breaks, even potty breaks have to be delayed until it's almost too late. Constantly having to creatively get around system issues to be able to deliver quality care.  Computer / EMR system issues frequently.

Top Job Titles	Average Salary
Medical receptionist 4 salaries reported	$17.88 per hour
Medical manager 1 salary reported	$80,000 per year
Health advocate 1 salary reported	$23.80 per hour
Accounts receivable clerk 1 salary reported	$29,100 per year

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