account executive

business development representative

software engineer

sales representative

senior software engineer

DocuSign

If you are looking for a place where you can come be an individual contributor with not too much pressure and a fairly great work life balance w/ decent benefits & OK pay, then DocuSign is the place for you. If you are someone who is looking to take that next step in your career such as entering management or moving up to leadership, this is not the place for you. DocuSign does a poor job of internal promotions and regularly hires for manager level roles via external candidates. First level management roles are few and far between, and when these positions do come along they are not widely shared amongst the org and the application process is often swathed in secrecy so that only 1-2 directors or managers know about it and can cherry pick their favorites. There is very little transparency or fairness in the promotion process. Tenure is king here and valued more highly than any other trait, so if you haven't been here for at least 6+ years don't expect anyone to really care what you think about the way things should be done or prioritize your career. The ICs here are smart, energetic and generally a fun bunch, so not a bad place to work by any means - it just depends on what you're looking for in your next role. If you're on the later half of your career and you're looking for somewhere to work for the last 10 or so years before retirement, I would definitely recommend it. If you're young and ambitious with a drive for leadership, definitely look elsewhere. Management is typically laid back, but there's a lot of folks who don't really know what they're doing, and very little direction for them except trial and error, which can also be frustrating if you're someone who likes having a dedicated manager who can teach you new things & coach you to success (again probably a difference in desire for this depending on where you are in your career). I will also say that DocuSign is still very much a boys club, despite the growth of women led ERGs in the company and the seeming female leadership there are at high levels. As a woman who has a technical advisory role in the sales org, I have experienced both harassment here and also been mansplained to regarding obvious concepts by peers / partners in this company. The last thing I'll say is that with the new leadership there has been a TON of changes recently, which could be good or bad, the results remain to be seen. Though it can lead to some eyerolling policies that are dispersed and then just as quickly retracted, but they'll find their footing soon enough, new CEO seems like a smart guy.

The pros: Middle management and individual contributors are genuine, talented, kind, and hard-working. The product is generally well-known and liked by customers. Work-life balance fluctuates but is pretty good most of the time. 

The cons: Major turnover in executive leadership has damaged the company culture, employee satisfaction, and morale. New executives increased the out-of-pocket cost of employee health insurance and took away 9 company days off (including quarterly wellness days and our holiday shutdown). PTO and holidays are now below average, with no separate sick days. 

The return to work plan is also counterintuitive to well-being and environmental sustainability. It forces unnecessary travel, commuting, stress, and exposure to illness. Many remote roles have been reclassified as "hybrid," requiring employees to live near an office and commute 2-3 days/week. 

We've also been through two rounds of layoffs, leaving many remaining employees with more work and stress. These decisions will likely accelerate burnout and attrition. 

Advice to leadership: If you want to have the best product, please put your employees first. 

Company-wide days off to rest and reset are priceless. It's proven that time off improves productivity. Bringing back the holiday shutdown, or a similar benefit, would be a quick win for employee morale and satisfaction. Small benefits like this set great employers apart. It shows respect and care for employees' well-being and leads to better output. 

Adding more Q&A meetings will only improve communication and morale if leadership listens and responds to employee concerns, such as the reduction in PTO and benefits. 


I left a bad manager and unhealthy company culture.
Leaders at DocuSign focus most of their energy on blaming / shaming other teams for failed projects instead of developing strategies for collaboration and accountability to deliver value and reduce complexity. Managers here lack empathy and do not have the skills and capabilities to motivate every employee individually, nor to coach and develop their people by focusing on their strengths. Leaders here make decisions based on politics, not productivity. You will be excluded (or experience various forms of passive aggressive behavior) if you do not have a personality type like your manager or leadership team. Effectiveness in your role is not valued as much as likeability and fitting in. My manager had no interest in adding value to their team through empathy, mentorship and coaching. Their way of adding value was to force their team to have happy hours over Zoom, which the team participated in begrudgingly. My manager also actively prevented me from taking roles on other teams at DocuSign and never once discussed career growth opportunities or even asked me what I wanted to do in the future. Ironically the role I accepted at a different company is the same as the role my manager at DocuSign actively blocked me from pursuing. Leaders/managers here focus on protecting their own position and do not invest in retaining their most effective people. This is obvious through the consistently bad Pulse survey scores, and nearly every competent person on the team being a flight risk. Most top performing team members would leave if it weren't for the golden handcuffs. I would rather leave future money on the table so that this place is in the rear view mirror. 

The whole organization is top heavy.  Despite having around 650 salaried workers (a few more contractors and temps), there are over 40 VPs and over 100 Senior managers or Directors.  This doesn't stop DocuSign from continuing to hire an additional VP every month, though, at the cost of withholding compensation from any employee under director level. 
It seems like the shift towards an IPO plan has really been a move to get all of the current executives friends in on the cheap-stock-option action before the official public offering - Just another way for rich friends to get richer.

Promotions within the company are avoided (by regular employees) at all cost, as they come with 0% compensation change, a shiny new title, and a 300% increase in workload.  That's it.  No additional influence in architecture or product decisions, no added stock options.  Just another move to see how much can be piled on an engineer before they burn out.

The employees who work the hardest and the ones who do just enough not to get fired are recognized as equals from the eyes of the executives, with hard work often being rewarded with nothing other than MORE hard work.

There are a lot of managers and directors who try to do right by their engineers, but they are completely powerless against the growing executive boys club.

DocuSign is an amazing company and I have enjoyed my time working there overall. My day to day work was difficult and time consuming even after hours. I loved having the opportunity to be the account's one stop shop in driving their business needs, resolving all of their support issues and providing product training. 

The work culture over the first 4 years of of my tenure at DocuSign was a 10/10 experience. Just an amazing time that made going to work every day enjoyable, despite the day to day challenges of the job. 

Unfortunately new management and the leadership thereof became so poor that I decided to resign and set my sights on a new venture. Having an understaffed team which created more work and stress, was also pivotal in my decision to leave the company. 

That said, I learned so much at DocuSign in terms of new technologies, account management and what it took to create a successful path for the enterprise accounts that I managed. I also met so many people that are now considered lifetime friends, including my former DocuSign managers over the first 5 years there.

This had to have been the worst temp litigation paralegal position of my legal career. The department obviously just had a new overhaul, as everyone had been hired within the last year. Red flag #1. The person managing me was promoted the same day I started. Red flag #2. There is no way they had proper management training. Management micromanaged everything you do. You send emails to your manager and they don’t get back to you for 2-3 days. The lack of organization in the employment law department is an embarrassment.  As soon as you report issues with management your career is done. I’m sure the rest of the departments are amazing at DocuSign. This one was not. 

This is a good company with a lot of room for improvement. A typical day is hectic and challenging. There is always a lot of work regardless of the department. I enjoyed being challenged every day. Management differs from one department to another; some like to micro-manage others don't. The hardest part at the job is the preferential treatment given to favorite employees regardless of one's work ethic. The most enjoyable part of the job was my work colleages and the product.

It sounds great when you get the offer: beautiful building, high salary, worklife balance, start up culture, snacks and beer. The reality of it after a year: they hire people just to rotate them out of their company and keep their friends safe and give them the measly percent at the end of the year as bonus that is considered simply making up for inflation, but for you? You don't even get that, not even a thank you. Listen to the reviews that say high politics, as they are very accurate. Docusign is a boys club that will not even thank you at the end of the year. Don't waste your career here.

I have been at DS for several months as a contractor, so the experience as an actual employee may be different.  There is a clear culture of treating contractors as second rate, talking down to them and not providing much, if any, context of the work. I would even say it’s at times a hostile environment. I realize contractors are hired to bring technical expertise but to be really effective, we need to understand the landscape and processes at DS. I’ve been both an employee who’s managed contractors and a contractor. Never experienced anything like this. Not fun.

While a good product, the culture at Docusign is at best unfocused, with no real long term plan for how they will train and maintain the native knowledge base. It is at best sink or swim with an emphasis on sink. Sales is cut throat with unrealistic goals, not enough staff to meet the needs of the clients, and a support team with a high skill and low direction. It would seem that the benefits (catered lunches, free soda, easy access to alcohol) outweigh the need for a concise plan for how the staff operates on a daily basis.

Top Job Titles	Average Salary
Account executive 24 salaries reported	$98,771 per year
Business development representative 19 salaries reported	$71,758 per year
Software engineer 20 salaries reported	$176,626 per year
Sales representative 5 salaries reported	$54,400 per year
Senior software engineer 4 salaries reported	$178,250 per year

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